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Air Patrol Air Conditioning & Heating
13644 Neutron Rd #100, Dallas, TX 75244, United States
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Air Patrol Air Conditioning & Heating

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Ba
Review №1

Air Patrol serviced both of my AC units. One is working great, one was low on Freon. Both units are older R22 units and they took lots of time going through my options and answering my questions... and I had a lot of questions! Josiah and Blake both did a great job... they were prompt, professional and very courteous. Sean, the owner, returned my call to discuss my options very quickly and was happy to explain it to me twice. :-) When everyone else was trying to book me 3 weeks out, Air Patrol was here within the week and did a fantastic job. Great price on their AC tune up services and Freon. Will absolutely be calling them again... Highly recommend!! You should give them a call!!!

Li
Review №2

Today Josiah came out today to perform the annual A/C maintenance on my unit. Of course he was very polite, efficient and knowledgeable. Ive been using Air Patrol for over 8 years so Ive dealt with Shawn and many of his technicians. All of them have been great to work with. So now I expect excellent service when they come out and Im never disappointed.Its rare to find a company that really cares about their customers and provides excellent reliable services consistently. Its nice to know that whenever I need maintenance, repair or replacement of my HVAC unit, I can rely on Air Patrol. Theres never any worries when the technician will show up or if the repairs, if any, are truly needed. I have used other companies in the past, but the quality of the services that they provided arent even close to what Air Patrol provides.

Ar
Review №3

Outstanding ServiceClear and Comprehensive ContractGreat ValueProfessional CrewExcellent Cleanup and Protection of PropertyAwesome Management of the TasksAbove and Beyond ExpectationHighly Recommend!!

Mi
Review №4

Hvac went out Sunday. Called Monday. Repaired Tuesday. Im a new customer and will call Air Patrol for all future needs. Tech was professional and friendly. Gave high and low options. Appreciated that and service overall. Thank you.

Ru
Review №5

The Air Patrol team was the only company to sit down, listen to our long term plans for our home and quote a solution that will not only work now but into the future. They showed up on time and as committed, did amazingly clean and tidy work and always took the time needed if/when we had questions. I would HIGHLY recommend!!!

Up
Review №6

Shawn and his team did a great job replacing our heater and AC, and Josiah did equally resourceful servicing. All the members of their team that we’ve worked with have been helpful and knowledgeable, and I would recommend them to anyone who needs work on their heater or AC.

Ka
Review №7

Josiah did an excellent job servicing our unit. He was very thorough, courteous, informative, and explained everything to me and my husband about what he planned to do and what he did. I will definitely have this company back again.

Ly
Review №8

Josiah, the technician was friendly,courteous and knowledgeble. Excellent service!I would recommend Air Patrol company to anyone.

Di
Review №9

Customer experience is excellent! Prompt and communicative. 100% recommend to anyone who likes ac or heat. They installed a complete new system on the hottest day of the year and when the massive snow storm hit and a part failed they where here and fixed the issue fast to get us back up and running!

Ja
Review №10

Ive used Air Patrol for over 10 years now. Always great service and today was no exception. Josiah performed the semiannual inspection of my HVAC system. He was punctual, professional, and had the job done in no time. See you again in the Fall!

Pa
Review №11

I continue to be amazed at the consistently great service from Air Patrol. The owner is great and they did a great 2unit install years ago. We continue to have them service our systems because we trust them in all they do. I was reminded about that today as Josiah came out and did a great job to review the system and explain what he did. Thanks for the high integrity you show in your work.

St
Review №12

Josiah and Blake communicated with me at all times in the issue with the clogged AC lines and worked to clear the line to drain properly. They provided preventive tips to maintain a clear line for the future . I have been a customer of Sean and Air Patrol for a number of years and he has always been fair and professional. I will highly recommend Air Patrol for all your AC and Heating issues.

Am
Review №13

Weve been using Air Patrol for maintenance for system since they installed it two years. You will not find a more professional and honest AC/Heating company in the metroplex. Josiah came out today to do the maintenance on the heater and he was awesome. He checked the entire system and then told me everything he found. Truly, if you need maintenance, repair or a new system, look no further. Air Patrol will take care of all your needs.

Jo
Review №14

Called them out to diagnose an error code on a carrier furnace. Communication by phone / text was outstanding, and they were quickly able to determine that some small adjustments to the air flow was all that was required. I will be coming back to them for all my future HVAC needs.

Ja
Review №15

I give this company a rating of 5 stars out of a possible 5. They did a great job & didnt stop until all work was completed. They worked all day yesterday until early evening to make sure that our new a/c system was installed & running. The guys that were in our home were very polite & friendly. They also did a great job cleaning up all debris. They removed our old a/c system and hauled it off. You would never know that they were here except we have cool air once again.Thank you so much, Ramon, Francisco & Yorman. Job well done, gentlemen!

Ky
Review №16

Great company to work with. Reasonable prices and great service.Beto, Francisco and Yorman really know what they are doing!!!

Il
Review №17

Update: my third AC coil decided to kick out this year (not one I previously replaced) and I called back Shawn and his crew to help get out and fix the coil.Francisco, Yorman, and Ramon, came back to my house and did a fantastic job replacing the coil and and in the process making my older system more efficient by reorganizing the duct work. Can’t keep raving enough about this company. These guys are honest and fair and they go the extra mile to create lifetime customers.Original Review: Shawn and the team at Air Patrol did an amazing job installing 2 new 2 ton systems. Shawn is an honest guy in a shady business. I had quotes from 10 different AC companies and picked Air Patrol because of their value and the fact that Shawn took the extra time to walk me through how my current system can be improved through a better install and repiping. His team went above and beyond during the 2 day install and even cleaned up some other wiring in my attic. Highly recommend this company!

Ka
Review №18

Josiah and Roman came by today to check our heating system as winter in Texas is approaching and we want to make sure everything is up to par. They were not only on time and called ahead but they were professional, fast and very easy to work with. Highly recommend!

Mi
Review №19

Outstanding! Super experience. Highly recommended. This was a complete replacement of my upstairs and downstairs HVAC systems. The upstairs was an original York from 1999 and the downstairs was a Frankenstein of old and newer mismatching components. If I was getting 10 SEER out of either it was a miracle. The experience started with Shawn, who is also the company president, arriving to walk the house and determine the requirements and what our best options might be. He was very professional and friendly. Not condescending, did not play the Im the expert so do what I say game. He was very knowledgeable, patient and willing to explain and respond to questions. Did not upsell at all. In fact several times he made suggestions that actually would save me money.He provided a proposal with the Carrier basic Comfort and high Infinity tier options. He didnt try to sell me on either. He just gave me the facts... pros and cons and pricing. Ultimately I decided on the middle tier Performance line, two stage systems for both upstairs and downstairs. I really wanted two stage systems. I had received three other proposals from different companies and different manufacturers. They all quoted me single stage systems that were thousands higher than was Shawn quoted for this Carrier two stage. Their two stage pricing was so far out there I didnt ask to include them in the proposals. Really makes you wonder since Carrier, Trane, Lennox are relatively close or at least not as far apart as the numbers thrown at me. In fact the Trane guy (the highest proposal by far) quoted a single stage and came back with the old switcheroo and quoted a RunTru which was not even discussed. I even had a Goodman two stage quoted and it came in a few thousand higher. Hmmm...Makes you question a lot of things. Do your homework (or just use Air Patrol).The crew of brothers - Charlie, Cesar and Alex - were great. Hard working, Super polite, professional, and friendly. Quick, clean work. Protected the home when entering, cleaned up and left the home as it was when leaving. They did not shy away from effort and being creative, which showed when I needed a wire run from the attic to the downstairs thermostat to handle two stages.It really was a pleasure to have them do the work and I plan to use them for many years to come for my HVAC needs. Oh and they warranty 2 years on labor without any stipulations that I need to signup for a lifetime of their maintenance program (like some others)

Ch
Review №20

Shawn with Air Patrol came out to provide a no cost quote for me. He was knowledgeable, professional, and on time. We ultimately went in a different direction, but Ill definitely remember his service for future HVAC needs.

G
Review №21

Josiah came to service our system. He was very professional and efficient with the visit. He did a great job and I would not hesitate to have him service our system again in the future.

Je
Review №22

UPDATE: I called Shawn for help with one of my vents, unrelated to the recent installation. Berto and Josiah came the very next day and promptly repaired the issue. They were respectful and professional. Great job! Thank you!Shawn was professional and informative. The crew was prompt and respectful. I am happy with the service and our new units.

Mi
Review №23

Josiah provided excellent service when he came to check our system for the winter months. He was prompt, professional, and courteous. Air Patrol is a great and reliable company!

mo
Review №24

Maintenance check was done today. Josiah was professional, knowledgeable and courteous. Thank you.

Li
Review №25

Josiah provided excellent service in doing the annual maintenance of our system. He used Covid-19 procedures and gave us a thorough analysis of our system.

Da
Review №26

When my aging Bryant system finally stopped working after nearly 20 years, I got bids from three different HVAC companies to do a full system replacement. After reviewing the proposals, I decided to go with Air Patrol. The experience and expertise demonstrated by the owner, Shawn, during the assessment of my current system was a major factor in that decision. It was clear to me he was fully vested in making sure I got the right system installed for my house, and that I would be completely satisfied with it. On top of that, he provided an extremely detailed proposal (with several new system options) which itemized all the things that needed to be done (e.g. re-ducting, new return ducting, gas line re-routing, refrigerant line re-routing... etc). All of that gave me the confidence to choose Air Patrol to do the job. I opted to go with the Carrier Performance 17 (5 ton) system, which was similar to the Bryant system Id had for years, but was a step up with 2-stage cooling and heating. The work was performed over 2 days at the end of March 2021 by a three-man team: Beto, Yorman, and Francisco. Their work ethic, attention to detail, and willingness to answer all my questions made me feel immediately comfortable with them performing the install. They did an amazing job! The quality of their work was outstanding and the new system is functioning great. They made a potentially stressful experience a good one, and I couldnt be happier with the result. Based on this experience, I can highly recommend Air Patrol as a top-notch HVAC company that delivers on its promise of a quality install.

Er
Review №27

Josiah, was professional very respectful. Was really helpful.

Ji
Review №28

Air Patrol is very reliable and very consistent with Heating /Cooling. They put new systems in my house and continue come back twice a year for maintenance. They do an amazing job !

Pa
Review №29

Josiah and Berto provided excellent service. They were prompt, professional, and courteous. They have kept the system running great since installation 4 years ago.

Do
Review №30

Shawn’s team members are always professional. Beto and Josiah came today to do regular maintenance. They worked quickly and reported to me what they did. I definitely recommend Air Patrol. They’re honest and do a good job.

Ki
Review №31

Beto was a great representative for Air Patrol. He did a very thorough review and cleaning of our heating system. We also had Shawns team replace two complete units at another house and they did a great job on that project as well. We highly recommend Air Patrol.

Ch
Review №32

Josiah and Yuman were friendly and helpful. They provided fast and efficient service and took time to explain the service they provided. I Highly recommend using Air Patrol!

Ro
Review №33

Shawn Gazer runs a great company. He and his team are responsive, professional, and very high quality. We have used his services on many occasions and most recently had a new AC unit installed. I couldnt be happier.

An
Review №34

Air Patrol is how a company needs to be run. They are honest and caring. We had our heat go out in late November. Air Patrol had only quoted us on a new unit. We were not even their customer yet Shawn came over and fixed our heater for free (all it needed was a fuse). Another company was going to charge over $700 for a new board. Shawn said he was in the area and wanted to help us if he could. They earned our business and our new unit was installed in January and it works great.

Me
Review №35

I have been very satisfied with my experience with Air Patrol. Today my system was serviced by Josiah and Beto, and the customer service was excellent. I have recommended this company to several of my friends and will continue to do so.

Fe
Review №36

I had 3 different contractors evaluate my HVAC system. Air Patrol was far and away the best. Shawn spent the time necessary to fully evaluate my needs and the best way to address difficulties associated with a prior installation. Ramon and Yorman were efficient and professional, and spent the time necessary to complete an exceptional installation. These guys are simply the best.

Do
Review №37

Josiah performed semi-annual PM on my two units--that Air Patrol installed over 9 years ago. He arrived & left in the scheduled window of time. He was courteous & masked.

Ka
Review №38

Air Patrol installed my HVAC in 2018 and have used them for maintenance in the spring and in the fall since then. Josiah was my tech today, very polite, informed me of everything he did while here. He called before he arrived to let me know when he would arrive. Was on time and very efficient!Thank you Josiah and thank you Air Patrol.Karen H., Watauga.

Mi
Review №39

Love Air Patrol i have been using them for the past seven years very dependable, they do the work right the first time . Mr Shawn run a very good company with excenllent technician. Josiah came to our house yesterday to complete the inspection for us, he was very professional, on time and got the inspection in a timely manner thank you so much Josiah.

Co
Review №40

I had several quotes and was very pleased with price and installation several years ago. I have them come out twice a year for maintenance and have had very few problems. The two times my AC was not working they were out the next day and had me back up and running.

ch
Review №41

Air Patrol gets high marks from me! I purchased my home which came with an HVAC unit installed by Air Patrol. Since then, I’ve used Air Patrol for routine seasonal maintenance and the occasional repair. The team has been honest, responsive, on time, and performed quality work. The Crews that have been in my home are both professional and respectful.I’d definitely recommend Air Patrol to my family and friends!

Ru
Review №42

Air Patrol is a VERY professional and honest AC company. I’ve used them for over 15 years for both my home and business. The company is well run, very responsive and treat you like family. All technicians have been very qualified and professional.You won’t regret trusting Air Patrol for your AC/ Heating needs. Thanks Shawn!

Al
Review №43

I had a great experience with my technicians, Josiah and Beto. They worked diligently together to figure out my issue and were able to locate a leak and repair the same day. I was charged a very fair price and they even cleaned the exterior units and replaced the filters. Many thanks!

av
Review №44

This company is without a doubt the best Ive dealt with over many years with repair/replacement. Our old unit (one upstairs and another downstairs) were well past serviceable life. Sean presented several options and I went with his judgement and pricing (far better than any others) and havent look back. He was honest and said the upstairs system was bad, but working and came back and installed a new unit a couple of years later. Went with more efficient systems and it has really made a difference. If I leave a message that I want to talk to Sean, they make sure that is who calls me back - not just some technician. He takes a personal interest in his customers and goes above and beyond to make sure to get the job done right - the first time. They even file the city permits with a city inspector to evaluate and sign off on the work. (What other companies do that?)

Do
Review №45

Quick and easy AC install on time and on budget. No surprises. The service installer even helped me re-install the backyard gate (which had to be removed for the install. This is the second occasion to use Air Patrol and each time they’ve done a great job!

Se
Review №46

First review ever. Our downstairs 5 ton AC units compressor went out and it was suggested by everyone to replace the entire unit. Big deal to me, so I got 6 companies to come out and give me bids. Out of all of them Air Patrol was by far the most knowledgeable and about 4 thousand dollars lower than the cheapest bid for the same unit. I chose the top of the line 26 SEER, variable speed unit which is the most energy efficient unit on the market made by Carrier along with a UV light to kill mold and viruses. Its a complete package with smart communication system between the thermostat to the AC unit outside, and the furnace. All the components are smart and the unit runs from 1% to 100% based on the need. The thermostat shows you exactly how much energy it uses daily in a chart on the app on my phone. On a 100 degree day set to 73 the unit uses around 3$ a day or less (my rate is .10 cents a KWH) which is unreal. At any rate, Air Patrol did an amazing job. Shawn really knew his stuff. I really felt very comfortable with his knowledge and smart suggestions. Our master was always about 5 degrees hotter than the rest of the house and he suggested a some duct work changes which we agreed to and now the wife wears a sweater all around the house in the summer which is crazy. The house is always cold unlike before and this is just the downstairs unit set to 73. The system is super fast to cool as well, tested from 80 to 73 about 45 minutes. Ramon, Yourman and Francisco (the installers) were total champs and really did incredible work. The installation and attention to detail is superb. I highly recommend Air Patrol if you want quality installation at the best price. And like I said I never write reviews for anyone but they really deserved it.

Ri
Review №47

Just had our semi-annual service check. These guys are the best. They have met all my HVAC needs for over 15 years now. Replaced units when needed and have been great partners to keep my family and home comfortable! Beto and Joseph are great techs. very professional and knowledgeable.

Je
Review №48

My AC was struggling to cool in the afternoons so I called out Air Patrol. They came out the next day, diagnosed that my coil needed to be washed off and needed some refrigerant. After completing the fix, he checked the output from the vents after with a temp gun and sure enough it was cooling properly. Gave me advice on a new unit (mine is 10 years old) if it went out. No pressure, no upsell, just honest work from an expert. THANKS AIR PATROL AND THANKS MA FOR THE RECOMMENDATION>

Ro
Review №49

Always professional, always reasonable and personable. They’ve replaced two a/c units at our previous home and just used them in our new home. Will always use them!

Pa
Review №50

Josiah and Berto provided excellent service. Prompt, professional, and courteous.

Ma
Review №51

Been using Air Patrol for semi-annual maintenance since purchasing new unit from them ten years ago. Very reliable and knowledgeable.

An
Review №52

Beto & Yorman provided heating maintenance on our home unit(s) this week. They were on time, geared up in protective gear (due to COVID-19), very professional and informative. They listened to my questions/concerns and tended to them. They worked very thoroughly with no mess.We have been on a maintenance agreement ever since we contracted with Shawn (the owner) to completely remove 2 - 18 old HVAC units & all duct work & vents about 3 years ago. My husband & I no longer have sinus infections & allergies symptoms have been significantly reduced.Cant say enough positive things about this company.Thank you Shawn, Canefa, Beto, Yorman & the others. You all are a terrific team!!!!!!!!!!

De
Review №53

Extremely happy with Air patrol they are trustworthy and do a great job. Beto the technician is great takes care of the home, does a thorough job. Have been using them for years and always satisfied

lo
Review №54

Air Patrol is great,especially Beto, the serviceman who has been here numerous times under my maintenance plan.. Under the current circumstances, he was covered from head to toe with protective equipment (mask, gloves, body covering and booties), totally respected my anxiety about having someone in my home during COVID19, and accomplished the service inside as quickly as possible. Air Patrol installed my unit and they have tended it for several years. It has been trouble free. They are the kind of organization you only hope for when needing service!

So
Review №55

Honest and reliable.

Gu
Review №56

Ramon, Yorman, Francisco, and Shawn were wonderful. Have used Air Patrol at a former residence. They are polite, cleaned up after themselves, wore masks, and priced competitively. Cannot recommend this company enough

J
Review №57

This is one of the best companies I have ever used. They replaced both of my HVAC systems and the install was immaculate. The inspector commented on what a great job was done. Pricing was below other quotes received, and the owner of the company was easy to work with and very helpful.

Me
Review №58

I have been using Air Patrol for 12 years (Plano, TX). They have always delivered a very professional work. Shawn manages the company very well and is great to work with. Beto and his technician team (Francisco and Ramon) have done great jobs in services and installation. If you need AC services in DFW, I highly recommend them.

Ra
Review №59

Having seen several Service companies and techies over the years, I am not easily impressed and when I am, I place on record my sincere appreciation thru a honest review. Shawns team installed both my A/C units in 2015 and they never failed till now. When one of them did and I reported, Shawn called me to assess so he could send me the right techies. Beto and Josiah are not just great techies but prompt in arriving and exceptional in explaining the issue and what would be the best resolution. Shawn stayed with them on the phone to provide expert advice. Needless to say, I am very happy with their exceptional service and would gladly recommend them within my network including my Nextdoor.

Ga
Review №60

Ramon, Yorman and Francisco were wonderful and very knowledgable. They showed up on time and stayed late to make sure the job was done right. I shopped the market for several days and compared multiple prices and companies. I have to say, Air Patrol and Shawn specifically were by far the most knowledgable and honest I found. They shot me a fair price and explained everything they would need to do up front. No hidden fees or other “discoveries” when they got here. Very happy with the product and would definitely recommend Air Patrol to anyone needing AC services or a new AC.

Ta
Review №61

Ramon, Yorman, & Francisco did a great job and professional. On time, done earlier than I expected. Reviewed new inside and outside unit with me. All working great!

To
Review №62

The folks at Air Patrol did a great job with our recent home HVAC replacement.  Shawn, the owner, personally came to the house and gave us several options, explained the features of each unit and helped us make the right choice for us. The install was scheduled promptly and the office verified the appointment and completed a COVID-19 assessment the day before.  On installation day, the team (Ramon, Yorman and Francisco) arrived on time and completed the work the same day.  They respected our house, using both shoe covers and floor covers during the install. After completion, the team gave us a guided tour of the install and a demonstration of the thermostat set up along with all documentation, including approved city permit.  This is the 3rd installation Air Patrol has done for us and we continue to be very satisfied.

J
Review №63

Betos AC service was fast and professional. He was very polite and wore a mask.

St
Review №64

Air Patrol installed all new ducts in my attic roughly two years ago. I was in the attic today...and thought to myself that their work was excellent. Also, I had some unrelated HVAC issues, and Shawn was very professional throughout. Highly recommend these guys for your HVAC needs.

Su
Review №65

Shawn and Josiah are such professionals and I highly recommend Air Patrol!

Ca
Review №66

Beto did a fantastic job on our seasonal cleaning and filter replacement. We trust Air Patrol for all our HVAC needs!

Th
Review №67

They were the best rated company on Google and Angies list. They had the best prices of the 3 companies I called. They did such a phenomenal job I keep recommending them to other people. One day my thermostat went out, and they were their the next day and said the fix was free as it was under warranty. The owner himself showed up to my house to do the fix. He is a super outstanding individual. I wish that all companies operated like air patrol. He even remembered from a year ago that I was an elementary school teacher. They take true pride in their work and dont take any shortcuts. Did I mention our house is a more comfortable temperature now and our electric bill is cheaper!!!2-18-21Update. So my Heater stopped working, so I called them this morning. I told them I had some 1500 watt mini heaters and Id be fine for a couple of days. (If youre reading this a few years now, Today is one of the SUPER SNOW days that Texas had where school was shut down for a week, businesses as well. Electrical was blacking out everywhere. The city I live in had us boil water because the water treatment plant couldnt handle the weather, needless to say the roads were MISERABLE.) I really thought they would be SUPER backed up, and tell me it was going to be a week, but WOW they surpassed my expectations AGAIN. They were here TODAY. They came through the REDICULOUS roads, and fixed my thermostat, and DIDNT even charge me. Its part of the warranty I understand, but Ive never seen a company stand by their warranty as well as Air Patrol. Just incredible.

He
Review №68

Great Company and Great Service! Our system was 15 years old. And, it was not installed correctly (many service companies told us this). We decided to bite the bullet and install a new system. AC and Heating. We had several bids. One stood out. Shawn spent the most time explaining what was wrong with the system, the options available to use and the improvements needed to make an efficient system. Not a replacement system, an efficient system. Of the five bids we received, not one covered, in detail the improvements we needed. We do not buy on price. We buy on cost. This is where Air Patrol really stood out. Not only was his bid solid, his installation crew really showed the level of care and professionalism we hoped for. The crew showed up on time and went the extra mile to (a) make sure everything in the house was taken care of (b) explain everything they would do over the two days and (c) make sure they they did it correctly. And, they did. The Carrier system they installed immediately made a huge difference in the house. Thank you to Shawn and his installation crew for making such a big decision easy and pleasant!

Ha
Review №69

We have had a maintenance contract with Air Patrol for three years, and they come twice a year to check and clean our system. Their technicians have always been friendly and professional, and today’s tech, Josiah, was no exception.

Ni
Review №70

The Techs got here right on time. Had a doctors appointment later on in the afternoon which I couldnt miss. They came in, laid down tarps, which was very nice because it was really lousy weather outside, and they had to make multiple trips back and forth to the truck. They brought in the new furnace and processed to go to work. Lifting the new unit and lowering the old one was a huge task, but they completed the project with time to spare. They even did a few things that I was not expecting like cleaning out my filter and spraying the drip pan to keep it from rusting. All and all, I was quite please with the crew and the new furnace. I would highly recommend Air Patrol to my friends and family. That is why they get 5 stars!!

L
Review №71

Air Patrol is awesome!! Shawn is the best, he always returns my calls and when I call him. When, I was pregnant and our AC went out, he was able to come in within a day or so and get it going for us. He pulled a big favor for us, his concern was that I was comfortable due to me being pregnant. He also does our maintenance for system needs, prices are very reasonable. Shawn is quick in responding calls, honest, great prices and he is customer service oriented. He is all about helping his customers and keeping them happy & he will have us for life....Great Customer Services,Great Prices and Quick Response....You cant ask for more!! Thank you Shawn :)

Ch
Review №72

Shawn is awesome. We have been working with Shawn for 5 years. He keeps our A/C and heat running top notch at our home and business. He has always answered the phone and answered any questions that I had and is quick to fix our problems in times of emergencies. Him and all his employees are very honest and knowledgeable.

St
Review №73

Great service and extra effort to clean the outside units. Which relates to lower energy bills. The unit works less hard to cool.

Jo
Review №74

Shawn and his team were very professional and their pricing was very reasonable. The quality of their work was excellent!After dealing with other (less reputable) AC and heating companies, I would definitely recommend Air Patrol.

Ly
Review №75

My last review was on 6/17/2011, I cannot believe it has been 5 years! I have since purchased a new home and I have had some home warranty work done. The companies that came out were just fine, but when I was ready to have a larger job done completed, I knew exactly who I wanted to call. The problem was that the master bedroom upstairs stayed consistently 10 degrees warmer than the rest of the home. Since it was only May, I knew the Texas summer would kill us. I had a few thoughts going in when I called Air Patrol, but Shawn came back with an even better solution that was not only in my budget, but allowed me get some additional work done that was necessary. Now, I have a master bedroom that is perfectly cold (actually really cold at times, but Im not complaining!), I have some really solid duct work done that made additional space in my attic (woohoo!) and I can now easily access my air filter (it was impossible to do so before!).Shawn and his crew are terrific to work with. His people take pride in their work and are just a pleasure to deal with. They go above and beyond every single time.

Ch
Review №76

We use Air Patrol exclusively for all HVAC needs in our home and multiple rentals. I use them for everything from simple repairs/maintenance to complete systems. In the past we tried several other companies and could not find one that was competent, fairly priced, consistent, and RELIABLE. I like being able to talk to the same person year after year. They dont try to sell me unnecessary work/upgrades. When I call Shawn with a problem his team provides a solution and I dont get excuses or more headaches. Thank you to Shawn and the Air Patrol team.

Da
Review №77

Ive personally used Air Patrol on homes Ive used and have recently signed them up to do annual service at my business office! Shawn Gazor is pleasure to deal with -- very knowledgeable, personable and fair. I will continue to use Air Patrol for all my AC needs. Thank you!

Ki
Review №78

I have used these professionals for over 10 years. I am always impressed with their expertise and timely manner.If you want it done well... call them.

Bo
Review №79

Air Patrol has helped us reduce our electricity bills by over 15% through efficiency audits and remediation, then new units we reduced another 20%. People are responsive and professional, our home is also much more comfortable. I highly recommend them

Bi
Review №80

After extensive search and 8 quotes from local companies providing HVAC services, we decided to employ Air Patrol A/C & Heating to replace our failed HVAC unit, The installation team was professional, the Product is as expected of high quality, the price was right and the new system is operating without issue and can actually cool 5 degrees below what our other system could over a given period of time. Shawn is very professional and easy to work with. We will continue to use Air Patrol for our yearly systems inspections and look forward to having our secondary HVAC system replaced by them in the future.

Ad
Review №81

Excellent pricing and service. Highly recommend Air Patrol for all of you a/c needs.

Ba
Review №82

Highly recommend Air Patrol! Have found their staff to be reliable and professional for both routine maintenance and in emergencies. Wish I had bought my HVAC system from them, because then Id probably not have any emergencies!

Ma
Review №83

We had Air Patrol install two new units in our house and reworked some of the existing duct work. From both a pricing standpoint and the installers that were at our house, they did an unbelievable job for us. We could have not asked for a better experience. We are very happy with our new systems!!

Sp
Review №84

We were very pleased with this companys professionalism, quick responsive service and how they listened to us. Shaune gave us a quote for a replacement unit, with a number of extras we hadnt thought about, such as our programmable thermostat. Not only was the installation perfect, but he came in about $1500 cheaper than our previous a/c provider. I would wholeheartedly endorse this company.

Vi
Review №85

Ive had them do A/C and heating work for several years in three different homes. They are prompt, reliable, honest and fair. They replaced an entire system in one home, replaced an A/C and furnace and some ductwork in another, and installed a through the wall unit in another home. When we had problems with the through the wall unit, they stood behind it and replaced it. They also do the semi-annual check on our system each year. We will have them do the same for our rental property. I wont use any other HVAC service.

Ro
Review №86

Changing your Heating & Air conditioning residential system is not something that one gets to do often, its an investment. I do not know to thank myself for choosing Air Patrol. We shopped the big box installers, and I was pretty scared. A very sequential scientist friend, of mine recommended Shawn Gazor ( the type of friend that you know did his homework in middle-school instead of copying it) So I decided to invite him to quote. He advice me diligently suggested all brands, helped me decide rationally what I needed, told me what was happening and what he would do to better it. He delivered everything he promised in a timely and promptly manner, his guys are professional exude confidence and trust, take care with everything from start to finish, are happy and have excellent manners. Shawn has my name and phone number: call me.

D
Review №87

When our aging furnace needed replacing we found Air Patrol by doing research. They are professional in every way their prices were the best. Shaune was willing to work with us to keep our air conditioner for the time being. That was 2008. We just repaced the air conditioner 2016. They were able to make the units work together great. The prices are great. They are fast and efficient. They really know their heating and cooling which a lot of the people weve used over the years do not. We have recommended them to friends who also used them for replacement and were pleased. We also get their maintenance service.

Ga
Review №88

5 stars for Air Patrol, more for Shawn Gazor. Ten years ago Air Patrol installed complete new Carrier HVAC systems (2 units) at our home when one of our old units failed. After getting bids, we chose Air Patrol because of Shawn’s professionalism, expertise, thoroughness, and courtesy. For ten years the systems have cooled and heated our home flawlessly, with ZERO MAINTENANCE. Recently our condensate drain lines clogged (it just happens, no flaw or fault of Air Patrol) so I scheduled a service call with AP. On the day of our scheduled service the AP office called and explained they needed to reschedule our appt because their crews were all working overtime at the homes of people without AC due to the excessively hot weather that had just arrived (I completely understood, our situation was not urgent and I’ve been in that sweaty, no-AC situation). Ten minutes later, the same Shawn who had so impressed us 10 years ago, called to say he himself, the owner, was coming to address our routine, non-urgent issue. He arrived early and fixed the problem pronto, including a minor upgrade to our systems. We will never go anywhere else for HVAC, neither will you after you work with Shawn. Trust me, call Air Patrol and discover the Shawn experience yourself.

do
Review №89

Found Air Patrol via a friends referral. Im 62 and consider myself fairly handy in home repairs. Ive always worked in blue collar jobs and for the most part, lived pay check to pay check. When youre on a tight weekly budget, you have to save when and where you can. I understand completely, the anxiety that comes with your house heating up and then shortly thereafter, realizing the A/C is not working. I, like most folks, scramble to find a reputable repair service company with proven bonafides and reviews to back them up. On a whim, I phoned my friend and ask if he knew of a good, honest HVAC repair company. He did and thats why Im here writing this review. Air Patrol, its owner and technician responded to my call immediately. After performing extensive diagnostics on my outside unit, Beto, the technician told me my problem was inside the house. This is where honesty comes into play. Beto opened the air handler panel, checked continuity on the thermostat and walked directly over to the control board in the air handler. Upon brief inspection, noticed a loose compressor wire. he called me over and showed me. He then connected the loose wire and the system was up and running. It has been three weeks now and my system is running perfectly! Shawn, the owner, has made several follow-up calls to me to check on my system status. Now thats customer service! I wont share details of what I was charged, however, I can tell you it was more than fair. If not for Betos honesty, Ive couldve been sold parts or equipment that I didnt need. When I thanked Beto for his honesty, he pointed to the Cross I wear on a chain and stated thats why we must always be honest. I feel blessed to have found Air Patrol and would recommend them to every family member and friend that I have.

Pa
Review №90

Sean is the ultimate professional....We have been dealing with him for years before we were in a position to purchaea a new A/C and Furnace. His install team was fantastic, and we were thrilled with the purchase. Great company!Sean and his team(Beto and Josiah) were fantastic during our A/C check up and repair on an old system. These guys are so polite, so thorough and are not in your home to hard sell you another HVAC system. Youre gonna buy from them anyway because they are so nice....Sean, Thanks for everything!

Pa
Review №91

In my home I have 2 HVAC systems that needed to be fully replaced. I, of course, had 6 different companies out to compare prices and services. After all of that I have learned alot about HVAC systems, functionality, parts, etc. I was quoted $14k-$11,600. Shawn, the owner, sent someone the same day to come have a look. I still had many others showing up the next day and none of the companies could beat what Shawn was offering as far as equipment, financing options, price, and time to come in asap to begin this 2 day project. Shawns employees showed up earlier than expected and began work immediately. The first day, they mustve spent 11 hours and took maybe a 30 min lunch break. They were quiet, efficient, and professional. The 2nd day they showed up early again. They worked until the project was complete. They didnt even take a lunch break that day. Ive had my units for almost 2 weeks now. Coldest air ever. Also, I was waiting to write a review because I wanted to give some time to see if anything would malfunction. Yesterday, I noticed my downstairs unit wasnt kicking on. I texted Shawn and he was immediate to call me and help guide me on what could be the error. Still nothing. Shawn offered to come over right away. It was near 6pm and told him it could wait til tomorrow since it wasnt dire. He showed up the very next morning, early. Turns out there was just something that needed to be disabled instead of enabled on some user preferences on our new touch screen thermostat. I am always weary about things and expenses like this. But, this company really goes up and beyond to ensure you are a satisfied customer. Thank you Shawn and Air Patrol. I highly recommend them ♡

Ja
Review №92

Excellent company. Will always use them

Ca
Review №93

Always great service!

Mi
Review №94

Wrong Company sorry

Information
33 Photos
94 Comments
5 Rating
  • Address:13644 Neutron Rd #100, Dallas, TX 75244, United States
  • Site:https://airpatrolac.com/
  • Phone:+1 214-613-1350
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Heating contractor
  • Fireplace store
  • Furnace repair service
  • HVAC contractor
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–12pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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