Alexander was wonderful. He was very thorough and communicated what he was doing. He educated us on our system and how to take care of it. Very knowledgeable and personable. Very impressed with him. All service techs I have ever dealt with could take lessons from him. Alexander is A+.
Did an absolutely fantastic job. I didn’t catch his name but he was quick, courteous, and professional. Outstanding job.
Great service! A big thanks to Steven E. #238, technician, he was professional and very informative. He kept us inform every step of the way of the services being performed and recommendations for preventing maintenance . He was considerate of my home and wore shoe covers to keep my floor from getting dirty. Overall great service!
The guy who came... Alexander (Corporate if you wanna know this was call #12789032 so you can find the right employee) was awesome knew what he was doing and even helped me add my house to the monthly program even though we were at my brothers. The phone call lady was nice too and very understanding about my horrible mood being due to my ac not working. Will definitely use again.
Technician was great. Had my clogged drain fixed and running again in minutes.
Service man Steve England was very professional and he was very thorough on all his work, he explained everything he was doing and and was very helpful answering all my questions. You have a great asset on him. Kudos to a job well done
Was very informative and helpful. Worked quickly and walked me through all steps he was taking and even gave tips on maintaining my system.
ARS Rescue Rooter promptly dispatched 159 James to repair a leak in our underground water service. James worked diligently in the 90 deg. heat to trace down the cause of the leak. The repair was completed promptly and professionally. James is the best!
This particular service man was great…he not only corrected what was wrong; but, fix some tubing that was in wrong
Excellent service that went above and beyond to ensure everything was working correctly before leaving. Did not push any unnecessary services and gave recommendations for how to save in future. Will definitely recommend and call back for future repair needs.
VINNY,, the ARS SERVICE TECHNICIAN was friendly, reliable and very professional. I had questions about the operation of my AC unit and he was happy to answer them, giving me a little lesson on AC maintenance. I appreciate the respect he had for my property and the time he took to make sure I understood everything he did here today. Working with ARS is always a pleasure.
Alex was awesome! Came out and diagnosed the problem quickly, and gave me options for how I wanted to proceed forward. Even after the consultation for the initial problem was done (my capacitor was out), he patiently answered all of my other questions. Really great service!
The technician was very courteous and professional. He broke down the issues with the cooling system and made recommendations including initiating the calls to the head office for options. Overall I ended up signing for the membership which is a great value add.I will be recommending and using ARS for the foreseeable future.Thanks
Steven England was the technician that came out. He was a stand up guy, provided great service and relevant suggestions. He replaced the capacitor and installed a float safety switch. I would highly recommend him. I will be requesting him for any future maintenance or repairs also.
James was very Professional and Courteous. Fixed our plumbing problems very expeditiously. Highly recommend as they were very prompt and kept us aware of their arrival time.
My repair guy Steven was hands down one of the best guys to work with. He was efficient professional and very helpful.
Thank you Mr. England, he came out faster than I expected and got it fixed. Sorry ARS for being grumpy on the phone, it’s Texas and it’s hot without AC, but you did great job for me and my kids. Thank you to the people at the call center as well, I appreciate it.
This is the first time I have used ARS and it definitely won’t be the last. The technician was very knowledgeable and professional. The customer service is superb!
Steven was very helpful explaining the trouble we were having with our unit and how it could be remedied. He also explained how to maintain our system so it operates effectively. We appreciate the hard work that it took in getting this information from a very hot attic.
Mike from the Conroe office was our tech, and did an outstanding job. He was professional, talked us through all he was checking and why, and made some recommendations on things we should probably do. Will definitely call ARS and Mike again for any of our needs.
I told Mike what I needed and he carefully explained what would fix my concerns. He was very professional and likeable and ARS gets all my business now. Thank you Mike!
Prompt & professional service. Our plugged kitchen sink was carefully inspected & assessed by our tech, Derick. He carefully explained all our options & potential cost. We decided on the next step, & Derick scheduled the next appointment on the spot! Very pleased. Derick will be back for follow-up. I am confident the end result will be a good one. Thanks, Derick!
Repaired broken pipes. The tech that came out was simply awesome. Very thorough, explained everything completely. Would highly recommend. His work was outstanding. Would definitely use this company again.
Steven England was my technician that performed the maintenance on my system. He was on time and ready to work. He explained everything that he was going to do. He even brought things to my attention that needed to be addressed. He was a very professional person. He wore his PPE the whole time he was here. I will be requesting him from now on.
They missed my time window...I waited all day...I spoke to the manager she said she would send James from the Conroe office. James did a great job, he was nice and professional.
James was great. Fast, efficient, nice and professional.
We have quite a combination of problems from previous remodels & another co. AC install, resulting in vast room to room temperature differences. Steven was extremely thorough in diagnosing the problems, made some immediate improvement, and explained the larger solution very well. We look forward to getting our only 3yr old unit installed right and ductwork corrected next month! Thank you ARS!
Appointment was scheduled promptly and I received updates throughout the process. Our technician was knowledgeable and very professional. Would definitely use them again.
Alex was the service inspector for maintenance check I was very pleased with my check. Alex was a very good and informed person. Thanks for your service.
Steven England was the best. More companies need people like him. I would continue to use ars as long as he is able to come out to me. Very professional and knowledgeable.
Andrea and Mikal from ARS Rescue-Rooters performed a drain cleaning. They were extremely professional and personable. They were extremely knowledgeable about the type of service they would perform and thorough in their explanation of service. I highly recommend ARS for your plumbing emergencies! They will definitely be my first consideration for services in the future! 👍🏽👍🏽👍🏽👍🏽👍🏽
Good, honest technician, who went above and beyond. I highly recommend, and will call this company before all others based on my experience.
Steven was very professional, courteous and helpfulthroughout the service call. He addressed any questions I had and explained the process he was going to be doing during the maintenance appointment ... I was very satisfied with his work.
James did an excellent job and his professionalism showed his many years of experience. Great job!
Janes was extremely professional. He did a great job instilling our new toilets. Thank you so much James and ARS for the great work and outstanding customer service.
The person did an excellent job and explained what he was doing and recommended several things that should be done with costs
Steven was a great service tech and was more than helpful with all my AC’s needs. He made certain I was completely satisfied with the service call and I’d honestly want him as my dedicated repair man. Great folks and great service at ARS!
The technician was very professional. Toilet installation was done so fast, thanks again!
This was my first time using ARS, but let me tell you, I was impressed with the work and services they provided. Especially Mr England, he explained to me the work performed to my AC. My future maintenance is with ARS for sure.
James was very professional and he did an awesome job installing two commodes. He does very neat work!!!
Mike Watson is very dedicated and professional. We always ask for him personally because he is honest and thorough.
Our HVAC repair person, Steven England, was professional, thorough, and took the time to explain everything he was doing. Highly recommended!
Great service! Arrived early, installed a new toilet quickly, didn’t leave any mess at all and took away the old one. Very impressed and satisfied with this service. Thank you! Will use your services again in the future
Steven England did an outstanding job diagnosing our leak in our AC drain and rectifying it. He was very knowledgable and willing to answer questions, as well as provide recomendations to avoid the problem in the future.
Punctual, friendly and very thorough.Would highly recommend! Steven is awesome!
We had ARS come out and look at our unit. Our air compressor wasnt coming on. THE technician they sent out was Steven. He found the problem right away. He was very knowledgeable and efficient. I would highly reccomend him and ARS.
The technician “Steven” was very professional and respectful. He was transparent on his findings and provided recommendations based on those findings.
Had a very professional technician very friendly I would recommend this company to all of my fellow Marines
Tech was very professional and answered all my questionsDid an excellent job and cleaned area before leavingKeep this guy on your payroll
Great service! I called ARS Rescue Rooter in the evening to clear a clogged sewer line - no toilets, any running water flooded the house. They came that evening and fixed the problem professionally and efficiently. The service technician was friendly and helpful, even at 9:00 PM. Highly recommended.
Excellent customer service. Tech 238 (Steven) was outstanding! Very thorough, respectful, and knowledgeable.
Steven was knowledgeable, prompt and knew exactly what to do to get our air rolling again on a hot day.
Friendly/Great service. Needed someone to come out and fix my heater and they came right away! Highly recommend.
Quick and painless toilet install. Great job!
Very helpful. Professional. Steve explain everything to me very clearly.
Great service I would recommend them
James my tech was excellent. He presented with mask and shoe covers. He respected the area and did an excellent job under difficult conditions. And he completed the job.
Mike was great! Friendly, knowledgeable and he listened to all my concerns 😊
Steven E. #238 Arrived on time, was courteous and thorough with inspection and cleaning of air units.
Very professional service by James. Considerate and explained things very thoroughly.
Absolutely the best Service in town. Thanks Steven !
Steven E came out from ARS. Diagnosed system in methodical manner, found out capacitor was fried and compressor was not starting up due to an overload of power drawn. (And the brown outs from the Texas freeze) Answered any questions I had all while still working. (Had a lot of questions) He explained everything to where you didn’t have to be HVAC savvy to understand what the problem was. Gave me options for resolution, got compressor to fire up and system is working fine now.He was a great Tech. Prompt/ neat wherever work was done, respectful and polite. ARS is lucky to have such good representation of their company in Steven. I will use ARS with future problems based on this quality service and interaction.
I am very expressed with the workmanship and skillful knowledge the technician used to complete the job.
Installed 2 toilets. On time and great work
Received call asking if Id like to schedule earlier as a technician was available. I accepted earlier as long as tech could arrive & finish by 2:30pm. Call taker confirmed my time line & stated one would be out by 11 am. Then shortly afterwards received message it would be 12 noon. By 12:57 I called back asking how long service would take, an estimate of 1 1/2 hrs for my 2 units. Told call taker he needs to be here in 3 mins then as I had told call taker previously I had an appt at 2:30. I had to ask call taker his location, which was Hwy 105 & FM 3083. A much better job at coordinating between call takers & Techs SHOULD have occurred here.
Highly recommend! Professional with great safe efficient honest quality service!
I have had they AC System less then a year and I did not think it was cooling right and it ran all the time. I got Steve out here and he found the issue and went to work
Repair person was very respectful and courteous.
ARS installed new toilets in our bathrooms. The serviceman was polite, courteous and efficient. Got the job done pretty quick and disposed all debris. Great job!
My problem was fixed and he was very comprehensive, I would recommend him!
Very professional and courteous. He even let me vent.
Tech was very informative and knowledgeable.Respectful young man.
Service Rec was great he took the time to explain what was going on. He even gave us tips to prevent further problems. Outstanding service
Mike was very informative and helpful. Loved how he explained everything. Thank you again.
Technician was courteous, efficient and explained the services that were completed.
James was very professional, found our leak quickly, and repaired it.
Had all my ductwork replaced and blown-in I insulation. Highly recommend!! Met with Chris Friday evening and was done Saturday before the “big freeze” coming....WOW thanks for the “insurance” for my pipes!!!
They performed the toilet install in a timely manner and were very friendly and helpful.
Jose Peregrino led a team that provided prompt service at an affordable cost. I recommend ARS’s team approach and Jose Peregrino’s leadership.
Water leak - plumbing inspectionThey were out here pretty quickly and did a great job!
Great team of people... Will go the extra mile to make it right.
Derrick was fantastic, knowledgeable, and helpful. Definitely will use again for any plumbing needs. Thank you ARS!
Good company .Derrick did a very good job he cares about his customers .will use this company again .
New kitchen faucet installed. Kept me updated on when service technician would arrive. Very friendly and did an outstanding job....!!
Always a great experience and trusted services
We had James as our installer. He was ON TIME, PROFESSIONAL and VERY COURTEOUS! If we ever need plumbing service again well use ARS of Conroe and ask for James!
Two different systems serviced by respective techs: HVAC condenser coils of 1 unit cleaned, UV light installed in 1 duct & HWH w/plumbing maintenance check conducted on same day. Very well coordinated scheduling & necessary, recommended service efficiently done.
Very happy with service! Installed faucet beautifully and was fast with great customer service!
Our technician, david melgar, that came out to inspect the house was great and super helpful
Steven E. was very thorough and professional.
Had a new Carrier HVAC, UV light and Merv 11 filtration system; installed in October 2020 along with the new purchase which we found out later was double the price than our local A/C company, it may be do to working with HomeDepot. Along with the purchase was a free tuneup in 8mths. The Filter needed changing. The tech quoted 144.00 with a 10% disc. (129.00). I looked on Amazon the same filter is 30.00. It’s hard to trust a company that has what I think poor ethics. So do your homework!
Great job installing new toilet. James was very professional and courteous.
Cared about my problems and gave me honest answers
They were very helpful. They went above and beyond to fix our problem.
ARS installed a new toilet. Work was done quickly and efficiently.
Technician was very friendly and quick.
Excellent professional service.
The young men that installed my new water heater were extremely nice and knew what they were doing. Hats off to Josh and Andrew!
They disconnected and reconnected a toilet fir a floor install
Replaced 2 toilets, excellent job.