I was a member of Spa Botanica for many years. I always purchased my membership and paid in full UP FRONT. To date I have not had a resolution on my membership refund. I have contact Embassy Suites MANY times. This is a horrible way to run a business.

Got a Botanica Signature Massage with hot stones by Hector! He was wonderful. I would love to come back and ask for him again! Highly recommend.

What an amazing experience. Everyone was friendly and my massage therapist was just awesome. She was kind and very gifted with her hands. I’m coming back !

Absolutely love this spa. The body glow scrub. Sarah is amazing!!! Kayla and Adrienne are welcoming and pleasant. See you ladies in 2 weeks!!!

My wife and I did the 80 minute Couples Deep Tissue massage and it was phenomenal. Mackenzie and Shanik were great, I actually couldn’t stay awake it so relaxing. Any spots where I had tension or knots my wife and I both thought they worked them out without just grinding their knuckles into our backs. I would definitely recommend the experience. I’ve had massages and at many places and this was by far the best!

The wife and I went in for our anniversary. The ladies that did our massages were excellent! The atmosphere was relaxing also! The young lady at the receptionist desk even went out of here way to HAND make a small goodie bag for us!! We will definitely be coming back next time we are in town! Thank you ladies!!

Great atmosphere, very clean and relaxing. The massage and facial were amazing. The delux manicure and 50 min pedicure were not worth the money though. Nail salons do a much better job with the nails and exfoliating. I will definitely return for massage services.Added note, the day after the facial my entire face was covered in bumps and peeling. My skin was a mess for over a week. The massage was great wouldnt do any of the rest again!

Lee and Sarah are amazing. The best place to get a massage.

Amazing and worth every penny. I will go back.

A wonderful place....to have a spa day!!

Michael was great! I really enjoyed my experience here.

They never answer the phone. Who has time to leave a message and wait for a call back at a time convenient for them.

Michael Clarke has healing hands you walk out on clouds

Great service and great staff. She sure to ask for Leigh or Sarah.

I thought Id treat myself to my first pedicure in a long while. Ive regretted it since the moment I sat in the chair. I probably should have just walked out, but I thought Id give it a try. Let me outline what went wrong - starting first with our appointment and moving on to my conclusion that Spa Botanica does not hire experienced staff - at least for their salon. My techs name was Emily.To start, their foot bath is mobile, so it sort of sloshed until Emily remembered to put the brake on. Then, much to my surprise, Emily informed me that she couldnt cut my toenails at all because theyd get ingrown and she just couldnt risk it. Now, I have very short nail beds and Ive been getting ingrown nails my whole life; its not a big deal to me because I know how to manage them. So she just didnt cut them. Then she jabbed at my cuticles with all the force of the great typhoon (theres a little chunk of skin missing from just below my left big toenail). She was very apologetic that massage and callus filing caused me to laugh a bit, as it tickled - so she just didnt do it much, though I assured her I didnt mind and wanted it done well. The final part of the spa pedicure treatment involved a scrub, a mask, and a lotion. She barely scrubbed - again because she knew I was ticklish. The mask barely went on before it was washed off. And she was very nervous about lotions of any kind because I noted on the form that Im allergic to a lot of florals.Finally, came the fun part. Id been forced to pick a color the moment I walked into the room; no relaxation, no suggestions, nothing. Just There are the colors. Oh, do you want me to pick one now? Yeah. Now, as a person who takes ten minutes to pick out lunch at a diner and who hasnt gotten a professional pedicure in five years and was really excited, this was the beginning of my discomfort. But again, I gave it a shot.Anyway, she THEN asked if I had any other shoes than the ones Id walked in wearing. I looked at my wristlet purse and answered in the negative. Oh, do those sandals hit your pinky toe? They, in fact, do. Well, thats okay, Im going to use a quick dry base and top coat, so it should only take fifteen minutes or so to dry. Then she painted them. I hated the color, but at this point, I just wanted to get out as fast as I could. She ASKED if I wanted a second coat of color. After shed done it, she got the bright idea to use a long-lasting top coat with hardening agents in it. Five minutes later, she decided I was done drying and went to put my sandal on my foot. Are you sure its dry? They usually take a lot longer. Oh, no, with shimmer in it, they dry fast. She smudged my big toenail ALL to heck. We had to redo.Then she realized that maybe they werent dry and the epic search for pedicure flip flops ensued over. I kid you not, she wanted me to walk out of there up the hill to MY hotel five minutes later. No freakin way. After all that, I was going to have dry toenails.So the point of this is that Im definitely not an expert, but I dabble in nail art and do my own mani/pedis at home most of the time. I knew that my polish wasnt dry - she should have, too. If I can take the risk of cutting my nails - she could have, too. If someone tells you youre hurting them, dont keep doing things the way youre doing them - ask what youre doing wrong and take some direction.Although Emily, is leaving within the next two weeks, I believe this lack of professionalism and expertise shows a fundamental problem with Spa Botanicas hiring salon staff. She was a nice enough person, but I dont go for a pedicure to chat.Anyway, I have to get going so I can cut my toenails, thus ruining the only thing that turned out halfway decently from the whole experience - the polish job. I now have a few toenails that are LITERALLY half white growth.

Sheneke and McKenzie did an amazing job!

Best massage every.

Kisha and Leigh were absolutely amazing!!!

Great staff,all the therapist are amazing..

Best spa in Charlotte

Great staff and products

Wish they had a steam room etc.

Always great service!!!