This service department standards have fallen so low that because of them, we will be looking at other car makers for our next vehicle in the very near future. We own 4 Toyotas (2009 & 2010 Corrollas; 2010 Camry, and a 2003 Sequoia) and have been with Toyota since 1997 when I bought our first new Camry leaving the Ford and Chevy family of cars due to these very same substandard maintenance practices they had back then and never looked back. Between April 2021 and today, we have taken the 2010 Camry in at least 5 times for the engine light and the skid control light coming on repeatedly, and at this point have spent well over $7K in repairs, only for Toyota to tell us today that the problem is oil leaking in the engine and we need a new top engine, however, they can not repair it but have a couple of non-Toyota shops that they can recommend. We have always kept the maintenance up on our vehicles even the service manager, Shawn Ollis said it, but they cannot fix their own product? Now, we have lost over $7K to improper diagnosis, substandard, negligent work, and the car is basically worthless and they cant repair it!The Toyota manufacturer that used to do above quality maintenance service no longer exist at Rivertown Toyota and they will lose customers based on the complaints Ive read to other car makers for generations; time to look at other automobile makers who have a solid reputation for above quality maintenance as this exhaustive, expensive episode with Rivertown Toyota has severely broken our trust in the Toyota Brand.

My car had a relatively simple issue that could be solved in under an hour, but this place had me waiting for 5 hours. They dont value a customers time and also over charged me for the hour of work that they did. The labor charge alone was $165, with $25 as tax plus the store fee. This place is outrageous and there was not even an explanation. They had several customers waiting for several hours without any news or confirmation.

Scheduled an early morning service appointment on my only day off for an issue covered under warranty. I arrive early to my appointment only to have the service representative tell me that she doesn’t think they’ll get to my vehicle today because they’re backed up from the previous day. I want to say, that she was very nice and professional throughout the entire experience. I leave my vehicle in hopes that the repairs can be made, but was informed at around 2:00pm that they couldn’t see my vehicle today. Leaving it overnight was not an option, and they do not issue loaner vehicles. After an entire day wasted, now the only move is to reschedule when I can get the time and hope that the same thing doesn’t happen again. I understand that most industries are short staffed right now and that sometimes work runs over, but isn’t that the whole point of scheduling appointments in advance vs walk-ins?

My daughter scheduled an appointment online along with transportation service to take her and her son, our grandson, to Target to waste time while waiting for her car to be serviced. My daughter and grandson arrived at the dealership to drop the car off and were told the transportation service was on the other side of the building waiting for them. My daughter and grandson were dropped off at the Target store and were in there several minutes before receiving a call that the service department forgot to ask for the keys and told her they could not send a vehicle back to get her without charging her. The service department made my daughter nad grandson walk all the way back to the dealership in the rain to drop the keys off before they could start.The irritation to this and the poor rating comes from the way the dealership and service department handled the situation. They didnt offer any service, compensation or apology for the way this was handled. We are not the only ones who have had a very experience from this dealership. I work with an individual who just recently brought his truck in to have the A/C fixed and got the run around, This dealership is poorly managed. I will be placing more posts wherever I can to enlighten others to the shady dealings provided from this dealership. I encourage people to drive the extra few miles to any other dealership so you get the service and professionalism you expect.

Honestly, not the best experience. I purchased my vehicle through Carvana. With their limited warranty I was sent to the Toyota dealership to have some electrical repairs done on my vehicle. It took them over 3 months to get all the parts to fix my vehicle. They also gave me the run-around almost the whole time. They told me I’d have to pay taxes on parts and labor- which according to my limited warranty company was not true. Also told me I’d have to pay for shipping and freight on the parts - also not true. They changed the agreed upon invoice multiple times which has left me without my vehicle for multiple days. Heck they brought me down there the first time to repair my car, got all the way home, and they called saying they actually didn’t have my parts yet and I needed to come back to pick up my vehicle. The whole experience has been exhausting and the customer service has been terrible

Terrible service in the service department.You would think when you purchase the extended service package with Toyota you would be able to go to any Toyota dealership no problem like they tell you can.Purchased my vehicle and extended package in Portland OR and they told me here I don’t have any services left. After telling them I have up to 75,000miles covered she ( Bernadette) preceded to argue that I don’t because she doesn’t see it. So I have to do her job and call Toyota to find my package? Also don’t complain to your coworkers about a customer’s attitude right in front of the customer. All this an hour after they have had my car so I know they haven’t even started working on my vehicle this long. Very unprofessional. I shouldn’t have to call and find my service package when I’m at a Toyota dealership. This should have been discussed when dropping off my car, not an hour later.2.5 hours in I finally get told what they suggest getting worked on, belt, filters etc.so because I want to get those things done it will be even longer of a wait.Shouldn’t take this long when you have a schedule appointment to figure out what needs to be done on the vehicle. I understand if I was a walk in or the things that need to get done take time but 2.5hours to find out things should get replaced when you only came in for an oil change is a bit frustrating.

They’re a little slow but they do a good job

Not bad, but the way that TESLA does service should be learned 😌

Any better customer service

The employees are very friendly. Very professional and caters to the clients concerns. Bought our new vehicle from them recently because of the top quality customer service over the phone and online.

Fast, friendly people. They dont hard sell more things than you ask for but suggest whats needed. Outdated waiting area with coffee that needed someones attention. Overall Im still glad I bought my highlander at Rivertown.

Incredibly disappointed with my entire experience at Toyota.- I scheduled an appointment for a broken part. I asked the clerk to please order the part so I could still have service just in case the part wasn’t in stock. She said it was done and shouldn’t have a problem walking in and out to have the service done.- I showed up to my appointment. Turns out the I need a NEW part and it’s not in stock. I’ll have to come in at a later to have it scheduled. What about the part I ordered in order to avoid this entire ordeal? It was never ordered. But I can head over to the Parts department, which is down the hill, to order it. Mind you it’s raining and cold outside.- I drive over to Parts department. Entire wait for ONE part took about 20 minutes after waiting for electricity to come back. Yes, electricity went out during all of this. Despite everything, turns out the part was already in stock. I can head over back to Service. It’s still raining and chilly. Back up the hill I go.- I head over to Service. I’m told I’m priority considering all the hassle I’ve been through. Another 20 - 30 minute wait.- Service is finally done. I remind the clerk I still need to pay. She said I’m fine (I’m thinking this is a major discount on behalf of the company fue to the entire hassle I’ve been though). I thank the receptionist and off I go.- I receive a phone call the day after reminding me I didn’t pay. The full balance is owed.While I can say Toyota provided friendly customer service, it really lacked in customer satisfaction. This will be my last time (hopefully) at this location.

My last visit was 3 weeks ago. I am still waiting on a response to take care of a faulty temperature panel . I expected a response by now!

Im only giving it 4 stars bc they could work better on getting stuff done a bit faster.

Of all the rivertown dealerships in Columbus I think this dealership has the best service department.some of the other dealerships just seem to forget about you and you have to call them and say when is my car going to be ready or when are the parts coming in and how much are they.I do not like to have to chase after service advisors especially when they wont answer the phone.and hey at some of these dealerships when you go in for an oil change just think its those the same people you dealt with last time or a whole set of new people. Somethings wrong when you cannot hang on to your employees..

Fast, easy, and they offer touch less transactions!

Steven Hunt was very efficient in explaining the work done on our Highlander.

Pleasant, courteous, respectful...and I felt as though Mr. Kenneth Hillis genuinely wanted to make sure I not only understood the entire scheduled maintenance process, not only on that day, but going forward.

Not overly friendly. Always crowded. Work is done.

Great group of people, very friendly, I just have bad luck sometimes.

Everyone is friendly, very willing to listen to your problems. However, check your tire pressure after you leave. My tires are always overfilled, no matter where I go

Ok

Ok