I want to thank Taylor Hunt and the entire Kim Roe team for helping me switch insurance providers! I was dreading this whole process and Taylor Hunt made it so easy. He was also able to add a rider onto my plan for my engagement ring without any headaches! So happy I switched to State Farm!

Taylor did an amazing job at helping my fiancé and I insure my engagement ring. The process was quick and effortless. After sending in my appraisal we were able to talk about insurance options right away. Thank you Kim Roe and Taylor for the outstanding service!

Taylor Hunt treated us with the upmost respect and care, more than I have ever felt from an insurance agent. A simple request to get a ring insured could not have been any quicker and efficient. He definitely has a bright future ahead of him!

My family has been with State Farm for 20+ years great coverage with the auto and home bundle. My agent Kim and her employees are the best every time I call / email to need anything I get a quick response and awesome service I highly recommend this office and Kim as your agent!

Desmond at Kim Roes office is awesome!! He took the time to look into my claim and help me understand what was going on. He checked up on me and made sure everything was going smoothly since I was extremely upset with the whole situation. I know some loose ends still need tied but I have complete faith all will end well!! Thank you Desmond for going above and beyond!!

This is an outstanding State Farm agency. I cant say enough good things about Kim and her team, whos the epitome of excellent customer service! She and all the others truly care about clients and show it in every interaction. I couldnt be more satisfied!

Desmond helped me today with a request I had and did so quickly and professionally. Overall my experience with Kim Roe was great and recommend to all.

Kim has always went out of her way to do the extras and add that personal touch to the insurance experience.We will not use anyone else.I like doing business with good people and Kim is one of those.She has provided great personal VALUE that you just cant get with an online or discount company.John LehmanSylvania, OH

Extremely nice people. They treat you with kindness and respect. Their service is just amazing.

Kim is a top-notch agent who genuinely looks out for her customers. I recommend her highly for auto, house, and life insurance!

I would like to say Thank you to Kim Roe & The Associates at the State Farm Bethel Rd location. I Love the friendly, upbeat and consistent customer service I receive each and every time I contact the office.I never feel rushed or treated like my questions,concerns are not a priority.I have been a customer for some time, and I am very pleased with State Farm Insurance Company!Satisfied Customer,Yvonne Hutson🤗

A shout-out to the GREAT crew at Kim Roe State Farm. Walked me through the settlement process of my first chargeable accident in my near 30 years with State Farm.Recently moved to Columbus from the West coast and signed on with Kyle at Kims Office for Auto and Renters insurance. The staff at State Farm got my claim started, my car off the road that afternoon, had a rental car ready for pickup nearby. The adjuster came out and discussed my options with the condition of my Scion. They came to a fair evaluation with all vehicle aspects taken into account. The settlement check was ready for pickup a week after my loss and I fortunately found a sound Scion to drive the next day with the proceeds.A challenging time made easier thanks to the efforts of State Farm on my behalf. Thank You

This office is a great example of being a good neighbor. Kim and her staff are professional, knowledgeable, and sincere. I feel comfortable and confident that my best interest is their goal.

Kim and her staff are always so warm and welcoming when coming in the office. Employees are always quick to return phone calls and great at solving problems!Everyone in the office always goes above and beyond to make sure youre taken care of.I would trust Kim and her team with any insurance needs!

Ive been a customer for years. Years ago, when I was looking to cut back on my monthly bills I compared rates for different auto insurance companies. I was surprised to find that State Farms prices were competitive. I even refinanced my auto loan and got a low APR, plus they kicked in gap insurance. Customer service is courteous, and unlike other insurance companies Ive had, I dont receive a lot of unwanted cold calls or junk mail.

Kim and her team are absolutely fantastic! We have had nothing but great experiences with Kim. Its just like the commercials, always there when we need her! I HIGHLY recommend Kim and her team for all of your insurance needs.

Kim and her staff are always smiling no matter what the day brings. I hope everyone gets to experience their customer service! I would recommend them to anyone!

Great customer service! All staff very helpful and made me feel welcome!

Very satisified with the service and rates I receive from the staff. Debra is always willing to help me.

I truly wish I could give zero stars. I was a brief (less than one month) customer of this insurance office. During that time, I was given bad information multiple times and was told I had a suspension on my driving record which was going to cause the rate they quoted me to go up, which would be understandable. However, my license has never been suspended. When attempting to call the office there were multiple times the phone lines were down.When I did get through Kyle was exceptionally unempathetic to the fact that they had misinformation about my driving record and at one point implied he thought I was lying about my record. All I can say about him is that he is rude and insulting. So I visited the office and provided them with my drivers abstract to which Kim explained there was an acronym she did not understand and that must be what was causing the confusion. She told me to go to the BMV and get a form saying I never had a suspension to clear up the mistake. She also suggested I request my full driving history and explained how she wished she could help but it was something only I could request. Funny thing is though, when I read the fine print on the form I needed to submit to request my driving history it specifically stated that my insurance agent could complete and submit the form on my behalf. When your insurance agent doesnt read fine print, it really makes you question their competency. Also please understand, I called the BMV office numerous times while dealing with this office. During those calls I was assured there is and never was a suspension on my license. One BMV employee told me my driving record was great and they should be happy to insure me as I was low-risk, another asked if the office was new as any insurance agent should have known and recognized the acronym (FRA =financial responsibility agreement) that Kim did not and explained it had nothing to do with a suspension, still yet the third BMV agent I spoke with told me the form Kim told me to get did not exist as it would have been the drivers abstract that I had already provided them and which they had rejected. The third BMV agent also shared that there was no point in my wasting money to get my full driving history as the drivers abstract I had already paid for went back as far as insurance companies go when they look at driving history. The amount of headache and stress this office caused me was ridiculous. I promptly left and went to Progressive. Who I have found to be beyond amazing and please do not believe Kim when she tells you that you never speak to the same agent at big agencies like that, that was the line she gave me. But I recently had to make a claim and the agent I worked with at Progressive gave me his direct line so I could reach him immediately at any time. Every interaction I had with his office was polite and professional. But to the point, I would never work with Kims office again and I actively warn people to avoid it. After my brief encounter with them I can only imagine how awful they would be to work with if you ever actually needed to make a claim.

Kim is an INCREDIBLE Agent. Provides excellent service!

There aren’t enough stars to properly rate Kim and her team. She is not only knowledgeable and kind but she cares with such passion about helping her customers. Thank you Kim for all you do!

Great agent, great person and wonderful team members.I couldnt ask for a more professional and caring insurance professional.

Unbelievable service! Extremely knowledgeable. 5 star!

These people hound you even after you tell them to stop calling. I had to block their calls and emails. I do not want service from them now or in the future. Stop calling me.

Great Office. Kyle Is always knowledgeable and helpful.

Warm, friendly environment filled with a great staff. A+++++++ to Kim and her agency!

They are friendly. They get things done.