Airfast is a quality company. I worked very closely with Megan regarding a warranty issue and she went beyond the call of duty to fix the issue. She is very kind, professional and focused. She followed up consistently to make me aware of where things stood. I am very pleased with this company and hats off to Megan for a job well done.

They were dispatched by my home warranty company to work on my clothes washer. They ordered nearly $600 of unnecessary parts. They responded quickly and were courteous.

The WORST service ever and rude to top it off! First, I was placed with this company as part of Sears Home Warranty plan (DO NOT BUY!). 3 of the 6 times they came out, I had to pay $100 per the warranty co-pay. I had a central air unit (heat pump) system. First they said the freon was low so they charged it up - a day later whatever quick fix didnt last. A week later they returned (different guy) who said the unit was over loaded with freon and that it needed to be drained. A day or two later no a/c again. Another time they said my filter was dirty and thats why it was not working (each time prior they checked the filter and said it good). Eventually they kept saying it was a different problem until summer was over and they proclaimed I need a new furnace (my furnace was less than 5 years old). I argued that if anything it was the heat pump or the lines connecting the heat pump to the furnace but the warranty company said that I had to have the furnace replaced. I was told I had to pay $395 for required payment (for what Im still not sure). So they replaced it in December and turned on the heat. No warranty paperwork, no service documents - just done and gone. Now summer hits and the A/C does not work STILL! Sears Home Warranty wont do anything because they said when they paid for a new unit, the company that put it in is responsible. I called AirFast and they said they would not look at their own workmanship without an $85 trip fee. DO NOT Use This Company!!!

Be very careful if you see one of their vans out on the road. Nearly was runoff the road today by a van going more than 30 over the speed limit, swerving in and out of traffic, using no signals and with equipment on their roof that was rattling and shaking so not properly tied or fastened down..Be very careful if you see one of their vans out on the road. Nearly was run off the road today by a van going more than 30 over the speed limit, swerving in and out of traffic, using no signals and with equipment on their roof that was rattling and shaking so not properly tied or fastened down.It stands to reason that if they’re that irresponsible and dangerous on the road, that you shouldn’t trust them with any kind of machinery.

Keith was great troubleshooting and repairing my refrigerator ice maker. He was punctual and always followed up on all repairs. The office staff is very efficient especially Annie. She always called to advise me of my appointments and was super nice to speak to.

In a very short summary, they replaced my furnace unit. After this, there installer did not install this unit successfully (according to the next guy that they sent out). This unseccesful install cause water to leak across my entire laundry room floor. I was left to clean this entire room which included ripping out the entire floor and cleaning all the black mold that it caused. From this, they decided that $250.00 was enough for any repair that was needed. After showing them all the evidence and their repairman came to reassess and said it was there fault, they wanted to take no ownership of the problem and left me out to dry. Additionally, the office was so unprofessional that they made the decision to have me work through there technician for the overall issue of who is accountable. There front office wasn’t wanting to deal with this so they just pawned it off. An example of how poor this company was, there repairman wasn’t ever supplied with correct ductwork tape (metal kind) but instead was supplied with black tape which was a tape between duct tape and gorilla tape. Overall one of the worst companies I have ever dealt with.

I was impressed from the moment they first entered my home. They put on shoe covers which was great. Both repairmen were very courteous and kind. They explained everything that they did and what they found. They found a minor problem with my home AC unit which they were able to repair same day to get my unit back up and running, they also replaced all of my filters. I would for sure use Air Fast Heating and Cooling again because the price was right, the service was great, and I received high quality workmanship.

So far so good.... came out as scheduled last Friday. Great service for initial consult. Said my furnace is condemned. It’s covered under home warranty but if it isn’t covered 100% then I might need a second opinion. I really hope they pull through to make this is an even better experience. If so, I’ll know who to call in need. I’ll make another review upon completion of work.

Where do l begin besides the quality of work that had to be redone with the furnace. The MOST important thing EVERYONE should know are the FEES they LIE about that are not covered by your home warranty. Question everything if you live in Ohio there are NO FEES or PERMITS or Code FEES, NO Carbon Monoxide Detector fee, NO Thermostat fee for air conditioners or furnace installation.They will tell you to pay $250 EACH for thermostat and carbon monoxide detectors and $250 to $$275 for permits and fees $50 for codes etc .So please beware and l am reporting them to the Attorney General Office as well .Again so that l am clear with everyone there are no permits or fees for heating or cooling in Ohio . I called and verified everything l am telling you . Your new furnace comes with thermostat already included in the box. Your air conditioner comes with everything included as well.You don’t need to pay for carbon monoxide detector it’s NOT mandatory unless you want one . If you do want one BUY your OWN for $25 at Lowe’s or Home Depot. I caught them with their deceitful business practices. I hope to save people the stress of being taken advantage of when so many people are struggling to take care of their families due to COVID-19. And this company wants to price gauge and cause more stress and take your money that you need to support your household . If you were charged any of any of these items which would have cost you almost an extra $700 call Attorney General and file a complaint!

Very professional! I was having issues with my furnace, my warranty company sent out Airfast Heating and Cooling. The technician came in and did a thorough check on my furnace,and explained to me what parts it needed, and the process. A few days later he came back out and fixed it. Very pleased with this company.

I would like to thank Air Fast for their incredible fast and efficient service. Dave, my service tech, is incredibly knowledgeable and has given me amongst the highest customer service out there. Thank you!

This is the worst company I had to deal with. My home warranty company used them for a problem with our stove and water tank. They guy that came out didnt know what he was doing at all. He said our stove wouldnt heat because of a broken heating element, wrong it was a total different problem. We had to have another company come out for a second opinion and they was even cheaper. They found the problem and fixed it. So now for my hot water tank. My wife wanted to fix a pressure valve drip. The drip wasnt even that bad a drip every other day or so. Well they came out ( the oven and water tank was the same day visit) and looked at it the guy said our water tank was not able to be fixed. But why did he open the pressure valve? After that the little drip every other say turned in a stream and instead of him turing off the water he left it on and when i got home from work my whole hallway and 2 bedrooms was soaked. Now i have to replace the wood flooring in my hallway and my bedroom. We tried to call to talk to a manager, we got the office manager and she ends up giving my wife the run around and pretty much said it was our fault. They wanted 1200 to replace the water tank. We ended up having another company come out and replace the pressure valve and the tank is fixed. Bad company with bad workers. The BBB needs to evaluate this place and see if they are making up stuff or breaking stuff intentionally to have you pay more. Avoid Airfast.

Their service was great they were on time very knowledgeable and resolved any issues that we had would recommend them and use them again

Just the best..had both systems needed to be replaced .They were out quickly and had it installed within a day...Excellent work..and a super great price too!!!!

Dave with airfast is the best. Have had him over multiple times for issues with my fridge and washer and always is attentive, explains what’s wrong with them and fixes them fast. Definitely recommend.

They quoted us a 3 ton AC unit. (We have it in writing). They installed a 2 1/2 ton AC unit and now claim it was a typo on the quote. Not buying it. All of our online research verifies our need for a 3 or even a 3 1/2 ton unit. They refuse to correct their mistake. We filed a complaint with the BBB and it is yet unresolved. As of now I wont ever call them again. So bad.

I highly recommend Airfast! They responded very quickly. The technician was very professional and friendly. He quickly identified the problem and was prompt with the repair! They are very reasonably priced!

We will always use Airfast for our hvac needs. Very thorough, efficient, competent, and professional. And Greg is one of the best!

HORRIBLE CUSTOMER SERVICE...They are as about as friendly as a BRICK!! The SECOND repairman that they sent out (after the first one only ordered a SINGLE part for our washer that was broken down - the second repairman didnt understand WHY he wouldve ordered a SINGLE part out of the TRIO parts that are normally ordered for my washer) was the only one that knew what he was doing!! We bent over BACKWARDS trying to be understanding to representatives and NO response - they just didnt care!

This is a great company! Thank you for the fast and efficient work!

Weve had Chris their technician working for us for many years and wouldnt ask for anyone else. He is absolutely one of the best. he will make sure he takes the time to figure the problem out and will fix it and fix it the right way. Sometimes it takes them a little time to get out but that is normally when they are really busy and backed up which happens with most business. We are very loyal to airfast and Chris and do not plan to change services. Highly recommend asking for Chris.

My furnace was repaired by Airfast when other companys offer me replacement ONLY, great job guys, will keep you on my list for all my cooling and heating needs

After 2 weeks of them telling us they would have someone out “today” nothing has been done at all and now it will be another week before they can get us back on the schedule. Everyone I have talked to at the company has a different story of what’s going on. They are unorganized and unprofessional and I will not try and use their services again.

Great company, nice people, and very efficient! THANK YOU!

Great customer service and excellent work on our heating system..

I had a previous company out to my house and they could not fix the problem. Airfast fixed it and got my air working. Highly recommend.

I needed a new furnace according to the estimate of the warranty company as a result of a carbon monoxide leak detected from my smoke and carbon monoxide detectors in our home. This “company” told me I Had to take the new thermostat and a carbon monoxide detector even though they are not faulty and led me to the discovery. They are charging me for them which was not covered under the warranty program. Now they’re trying to charge me interest for these, the technician was told to leave them even though there was nothing wrong with the thermostat and the carbon Monoxide detectors in my home was what led me to believe that there is a problem with the furnaceThe weather is now warmer and I had to pay another company for a service call because when they installed the new furnace they forgot to hook up the air conditioner inside the furnace so there was no electricity going to the air-conditionerWorst customer service- the females in the office have severe issues with how to treat customers, the business should be shut down if you look at all the bad reviews. I think I’m going to file a class action suit if applicable .

Replaced my voter heater-great job

Hands down one of the worst companies Ive ever experienced in my life, and Ive seen my share of terrible customer service. They took a month (and three missed appointments) to conclude that they misdiagnosed the problem, installed the wrong part and couldnt complete the service. They also failed to report to my home warranty company that they collected and deposited a service fee, forcing me to produce a canceled check to prove their incompetence. Bottom line, AirFast is anything but fast, reliable or honest. Dont say you werent warned.

Our home warranty company assigned them for a dishwasher repair that ended in needing a new dishwasher. When it arrived it took them a week to get me on the schedule again to install. The tech arrived and told me the warranty company didnt send all parts and he would be back Wednesday around noon. After dealing with home warranty company they said I would need to call Airfast to schedule. They had taken me off the schedule even when I told the tech I would buy the piece if need be .They got me in the next day which was helpful. The tech -Tom gets a 5 star review. He was friendly,helpful and made sure to not leave a mess. I would definitely have him back for any maintance needs for AC

We can not say enough about the wonderful response we received from everyone at Air Fast! Our Hot water heater went out on Sunday Mothers Day. We contacted 2-10 warranty and they sent us to Air-fast and by Wednesday we had our new Hot Water tank installed, We would recommend Air fast to anyone who needs quick and great service!

Their team was hugely accommodating despite my home warranty company being slow and bureaucratic - and eating up their time. Onsite tech broke down the issues to non-tech terms, and the work was clean/complete.

They fixed my dryer in less than an hour and the tech was professional and courteous and would gladly recommend them to anyone needing their services.

First company could not fix our ac AirFast fixed it in no time at all good company and the repairman was very personable

Service failed in less than two months of service, takes zero responsibility of the failure of repair and longevity. Asked for a $85 service fee immediately and parts + labor. Please take responsibility for your repairs and at least send someone out next time to evaluate the issue before asking for money.

Terrible Company, I would never call these people again. If i could give a zero rating I would.Horrible customer service and terrible service people.Never call them for any repair

BEWARE OF ALL THE POSITIVE FAKE REVIEWS. Do not use AIRFAST Heating & Cooling. We had a terrible experience with them. Upon payment, the technician didnt ask for all the information needed to process payment, although he left anyway. It was a big ordeal and random people were calling asking for personal information over the phone. We eventually received an invoice in the mail MONTHS later and they made us pay a late fee. Terrible service.

My 2nd floor furnace was only working sporadically and the warranty company sent Air Fast to fix the issue. They came out and shut off the furnace completely. Said they would be back the next day when they had a new flame sensor... 4 more days passed with me calling them multiple times a day and I couldnt get a hold of anyone. Finally when they said they were coming back they mentioned it could be a more significant issue with a control panel and ordering the panel was the delay. They sent out a service manager on the next visit and he said they actually didnt order the panel and he thought it was the sensor. Air fast replace the sensor and the problem returned within a week and a half. These guys are terrible. Stay away.

This is the absolute worst company ever to call for furnace repairs! I repeat, Airfast Heating & Cooling is the worst company ever to call when in need of furnace repairs! They have scheduled 5 appointments with me now, which my husband or I have had to schedule off of work to be able to meet them, just for them to have done absolutely zero work! My situation has been going on since October, and it is now December and still my gas valve has not been replaced. There is mass confusion between the technicians, office staff, and management. They are uninformed and unorganized. My HSA plan chose this vendor on my behalf, I will never willingly utilize their services ever again. Hoping for resolution to this nightmare soon!

Very nice and knowledgeable people, everything was done right.

Great company, best in Columbus.Always quality work for reasonable price.Highly recoomend.

Involved with this company thru my home warranty.....1 tech (Tom) diagnosed, another (Dave) installed new appliance. I would give both 4 or 5 stars but not company. It took 18 days from call to warranty company to installation....some of delay due to airfast not getting diagnosis to warranty company in a timely manner. The old appliance was taken to curb with explanation that a separate vehicle would pick up SAME day. Oops...was still there NEXT day.....called warranty company to complain. No wonder this company has few stars in their reviews.

Airfast Heating and cooling is very professional and reliable company . I called them to fix my system, they came fast and price was good . Iwill recommend them to use in my future services.Thank you

Airfast resolved an issue left unresolved by another company. Turns out what the other company said was a leak that would cost thousands to find and fix therefore would be best to get a new system was really a minor issue Airfast resolved in one service call. Enjoying ice cold AC, thanks!!

Absolutely horrible experience with this company. I was given their name by my warranty company to fix our heat pump that decided to freeze up and stop working a couple weeks ago. The technician came out and pumped freon into the system and said he put something else in to fix the leak (but never looked for the actual leak). 24 hours later, system froze up again. Of course this was a Friday evening so we had to wait until Monday afternoon to have the technician come out again. This time he immediately looked for the leak (took less than 5 minutes), informed us that we needed a new condenser coil and that this would cost us extra despite having a home warranty service, and said wed get a call from the company the next day. A week and a half later, we still havent heard from the company. We ended up spending money out of our own pocket to get a whole new system from a well-rated local company. Im still waiting for this company to call so I can tell them what I think of their service and to let them know they wasted their time ordering the new coil (if they ever even ordered it).

Have to agree with the other posts here as it relates to customer service. TERRIBLE CUSTOMER SERVICE. Filed work with them through AHS, technician came out on time, as scheduled. Pleasant guy but couldnt find the serial number on our fridge, therefore didnt have a great answer for what part they would need. I heard nothing from them for 1 full week. Called to follow up, was told I would get a call back as detailed info wasnt in their system. No call back. Called AHS to get an update and they asked me to hold while they contacted the company. AHS received the same response. Waited another day, called Airfast again, same customer service rep who checked on status and told me it was transferred to AHS 1.5 weeks back and that they should have record in their system. This is not a product that Airfast can work on.2 stars only because the tech was pleasant and on time.

Wow wow wow! 1ST tech came out to fix the issue of water leaking from the furnace. Said the coils were tilted. Turned on the a/c later that day and smelled burning coming from the vents. The water had leaked onto the blower causing it to be fried. Week and a half later 2ND tech came out with a trainer lady. She was on her phone facebooking the whole time. Me and the tech made small talk. He replaced the blower fan and that was it. I asked them to check the water drainage as that was the original issue. They lady took time away from her phone to dump a few glasses of water down the service line and said it may be clogged but not sure and then they left because it wasnt on their work order they werent doing it. So they ran the unit a few minutes and then left. The next day the a/c came on and water leaked again. Called them again and they sent a tech. The 3rd tech said that the coil drain pan was cracked and that the coils need replaced. Waited a few days and called several times to Air Fast. They kept telling us that the parts are on order or that they were waiting to here from the manufacturer (both bs) and they were awaiting approval from AHS (more bs). Called today and their story was the same. Then I get a call from another heating place asking to schedule service. We said no we have Air Fast sent by our AHS home warranty. So we called Air Fast again, they said they are still waiting. Called AHS and they said that Air Fast refused service due to the fact we were rude ( i guess calling to get the status of parts is rude). So even knowing this they lied directly to us and AHS. Pathetic. The lady was very unprofessional and rude.Do not use this company. Feel bad for the 2nd tech who was on his first day with this lady and for the 3rd tech who seemed like he knew his skill.Run away and use someone else unless you like being lied to and have money taken from you.As of now been with out A/C for close to a month anf a half.

JUST SO EVERYONE IS AWARE WAYNE MCCLASKEY WHO HAS RATED AIRFAST ON APRIL 17TH DID NOT GET THE SERVICE HE IS ACTUALLY THEIR OFFICE MANAGER LOL. IF YOU CALL YOU WILL MOST LIKELY AT SOME POINT TALK TO HIM. FROM WHAT HE HAD TOLD ME IN A MATTER OF MONTHS I WOULDNT RECOMMEND THEM OR THEIR SERVICE.

ABSOLUTELY TERRIBLE experience !! We prepaid $75 and my husband took the day off to wait for them to come. When they were late past the window, they told us they were stuck at another job and would arrive within the hour. They never came and have not returned our calls and voicemails for over a week (still waiting) to refund our money. When our home warrenty company called them, Fast Air told our them that they had come and rang the doorbell for ten minutes. However, theee adults were home and waiting by the door at the time they claim they came and for additional hours. Though they also told us at the same time they were stuck at another job. Our home warranty company acknowledged they were blantently lying to both of us. Disrespectful business practices.

Had A LOT of problems with my warranty company, but brittany was a tremendous help & went over & above trying to help me gets results from my warranty company.

I was having problems with my refrigerator, they contacted me as the Samsung authorized service provider. After four trips that did not resolve the problem, I was told to call someone else.

Absolutely horrible customer service. The lady hung up on my friend multiple times. Very unprofessional!!! I would not even mess with these idiots.

Airfast came to our house to fix our air conditioner unit, we had 2 other companies come to our house before and they both said we had to replace our air conditioner, but Airfast fixed it. They were very professional and came in a timely manner. We also loved the reasonable price! We saved a lot of money using Airfast and they had very experienced technicians. We would highly recommend Airfast Heating and Cooling to all our friends.

PLEASE DO NOT USE THIS COMPANY. THERE ARE PROBABLY MANY REASONS THEY ARE NOT BBB ACCREDITED TO GO ALONG WITH THE NEGATIVE REVIEWS.I was assigned AirFast through a Home Warranty claim to fix my AC unit. If you have an option, do your homework and choose better. First, getting someone to call you back is a challenge - I always had to follow-up a voice-mail with a call. Then, after two service calls, my issue was not addressed, despite trying to explain how the unit was not working right, compared to months prior and last summer. When I called in to speak with an owner/manager about my issue, my points were disregarded by a service manager. I had even voiced that the HVAC unit is clearly not working as well as it should since my electric bill has doubled (up more than $100) due to the AC running non-stop and never achieving a set temperature. I was told by this person on the phone, Im sorry, were a heating and cooling company, not an electric company.So, I would give AirFast service a poor review - my technician arrived an hour after my service windows on both instances and didnt really listen to what I was describing, rather making his own assumptions. Then, based on the extremely poor customer service alone, I would advise anyone to steer clear of AirFast.UPDATE: I had another local company come out for a second opinion. Within 5 minutes, the tech let me know that I had no refrigerant (Freon; which was filled by AirFasts tech on the first visit to my home) and there was a leak since my PSI was lower than half of what was acceptable. I was told because the leak is so major, I will most likely need a new unit.When the AirFast tech came to my house on the second visit, he should have detected that my PSI was dangerously low (however, none of his receipts noted that at all), yet he marked my system as working and ok. Im amazed how in a week, the diagnosis of my AC problem could be so drastically different.

Other than Time Warner Cable, this is the worst customer service experience I have ever had.

The ABSOLUTE worse company EVER! Very RUDE and unprofessional liars. They installed the wrong refrigerant in my unit....overcharged me for the refrigerant....installed a compressor however it took WEEKS for them to come out to install it because they took FOREVER to fax the paperwork over to my home warranty company. Please, please, please do not use them if you dont want to deal with a unprofessional, rude, scamming company.

DO NOT USE THIS COMPANY. I called three times today with regards to 3 HVACs that THEY SERVICE (I work on behalf of the owner therefore I am a customer) and I was hung up on TWICE with Not interested as if I were trying to sell them something. They treat their customers POORLY. I gave 1 star because I couldnt give less. PLEASE do not use this company. These people are HORRIBLE! I dont understand how they can even still be a running business. My guess - with their lack of customer care - They wont be around much longer.

They took the time to make it right. Thanks Airfast!

Terrible company, I would never recommend them for anything.The office is rude, the technicians are not sure of what they are doing.I will never use this company again, beware of them.I should have listened to the reviews before calling them.

It took the company one month to fix our refrigerator. They ordered the wrong parts the first time and it takes them forever to get the parts.Update: The second time they came out the parts were wrong again. This will be the fourth time they have come out to fix the refrigerator.

Horrible company! The lie and cheat the unknowing customer. Had them out 3 times for the same problem, and guess what, we have it again.

Terrible service by this company. They made up some story to warranty company when we asked what was told to them by home warranty. Customers shouldnt be treated this way. Asked to speak to manager and the office manager hung up.

I called airfast to come out on wens day and they came out Thursday said they need part and it would take the week end to get the part they came out Monday said he needed part and he did not care that we did not have heat and I called them Tuesday and they said they would check with the technology guy and call me back Tuesday and no call or no one came out

Paid my rent.... Also do heating and cooling ....

Awful! Awful! DO NOT...I repeat...DO NOT GO WITH THIS COMPANY!!!Awful customer service and therefore awful execution of the work!! Couldn’t even finish my job!!!

Great company

Pathetic .service

Great guys!!