We replaced our 27 year old furnace with a new Carrier system. The installers, Jake and Bill did a great job installing the unit and explained how the new furance operates. I asked for the A Team and I got it. Both men were professional, friendly and knowledgable. I would ask for them again.

Our AC unit was not working and I had an appointment for AC service this afternoon. The technician came early (it is good!). After looking over the the AC, he said the AC needed refrigerant. After working on it for a while, he told me our AC had a refrigerant safety cap and he did not have the tool for it.He started to call his company, trying to solve the problem. I did see him send the photo of the cap out via phone. After several calls, the technician said he did not have the tool and nobody else in the whole company had the tool. He simply drove away and left us in heat wave.The universal refrigerant safety caps key is a common tool for A/C technicians (it is readily available).By the way, the technician also did not put everything back as before.Follow up: Thanks for the owners response here. He made an effort to locate the key and came to get AC running Saturday (yesterday). I really appreciate the owners extra effort to help us during the hot day and he is a great guy!I should rate 5 stars for the owner, but as a whole incident I change the original one to four stars.Five stars go to the business.

I just want to say thank kaleb! Honest and knowledgeable young man 👍. Helped me out with ac today and I’m thankful. Thanks quality air!

We used quality air a couple of times before and had good experiences. When our furnace had problems, we asked them for a quote. Ryan was very professional, friendly, and knowledgeable. He offered us a great price and informed us all the existing promotions. When I told him we got a lower price from another company, Ryan was cool and matched that price without any problems, which made the decision of selecting them very easy. Alex and Lidio did an excellent job installing the new unit. They both were very friendly and courteous. Overall, another great experience. Highly recommended!

These guys are the best! Fixed our A/C professionally and quickly!

Bill and Lidio were very professional — explaining what they were doing during throughout our HVAC installation. Arrived on time, worked efficiently and cleaned up after themselves. Very happy with their work and the overall experience with Quality Air. Highly recommend Quality Air and will use them for annual maintenance checks.

Had Alex Jr, Lidio, and Matt swing by yesterday to install our new HVAC stack after ours kicked the can. They were incredibly fast, friendly, clean, and professional. Ryan was easy to get in contact with for the quote and inspection, which was better than several other companies we contacted. Would recommend.

So thankful to the team for the support. We use them at our residence and place of business. Great job!

The crew of Alex Jr. and Lidio were knowledgeable, courteous, on time, hard working, and serious about their work. They did a great job all around and we are very happy with our new AC system. I can honestly say that if there were any issues in the future, I know calling these folks would solve my problem. I highly recommend this HVAC company and I hope you get Alex Jr. and Lidio as your technicians. Awesome jog Quality Air!

Alex & Lidio were great!

I called Quality Heating & Air, after our heat went out in January and our regular HVAC company told me we needed a whole new unit. I wanted a second opinion, and Ryan was incredible. He came out within a few hours, told us what we did need and what we didnt. Gave us so many more options than the first company did, in terms of units and price points. We ended up being able to fix the furnace, and didnt need a new unit (yet), but Ryan still called and checked in to see how things were going, and even gave me some tips on how to keep our furnace running through the winter. We were so overwhelmed with having to make such a quick and costly decision, just because of the circumstance, and Quality was super professional and super informative. When the time does come that we need a new HVAC unit, I will no doubt turn to Quality Air.

Nick / Jeff and Team spent the good part of a day tracking down a persistent leak that was initially hard to find. After replacement of the A-coil and a fresh charge, its up and running again. The team was very nice and mindful of the interior and exterior while working. Will check back and change to 5 stars if this fix holds the charge.

I have used Quality Air a few times and they are always professional. Our AC unit went out and Nick came out right away and was able to get a new unit for us within 24 hours. Rick and Lidio did a fantastic install. They were courteous and friendly. All around great experience.

Theyre always helpful. Thanks everyone at Quality Air

Weve had a few technicians out over the last few days as our furnace has been having complicated issues. In the end we decided to replace it. All of the technicians were friendly, knowledgeable, accommodating, and professional. They spent so much time with us going over the options and figuring out the appropriate pricing for our needs. They were so honest about what they felt we need - and didnt necessarily need. They also rearranged schedules to make sure we got our new furnace installed ASAP.We felt like we were in such good hands and are so pleased with the service they provided. Will definitely be loyal customers!

I have used Quality Air a few times and they are always professional.

Great service!!! Had no heat Quality Air technician was out in no time at all. When nick arrived he identified the issue and had the problem fixed in a matter of minutes. My family had heat in no time at all on a cold winter day. My family and I can’t thank Quality Air and the owner/Nick enough for getting heat back in our home!! I am recommending Quality Air Heating and Air conditioning Inc. to my family and friends. Also we are switching and using Quality Airs services going forward! Thank you!

They were amazing! From the person who answered the phone (Mandy) to the service tech (Alex), they did a wonderful job. I couldnt have asked for anything more. They were prompt, courteous, and competent. I will recommend to all my friends.

Came home last night to a hot house. Called my reliable people over at Logan to see if they can come to my house for an emergency call. It happened to be 5:15p. The person on the other line said that “well we don’t schedule emergency calls. For that you would call after 6p.” So given that I have a wife and pets their best was to schedule me for next Wednesday. But they will place me on an urgency list for anytime these next few days because they’re booked up. So after hearing that my wife and I did some checking and called Quality. The person on the phone was very pleasant and connected me with Nick. I explained to him what had happened. He had me check the furnace which was running and then had me check the unit outside and that’s when I saw the blades weren’t running. He suspected that it’s the capacitor. Had me shut down the AC for the night to let the system cool down and he’ll be by in the morning to replace that part. Nick was hear bright and early, replaced the capacitor and son of a gun I’m getting air in my house again. Money well spent. Quality Air now has my business.

Nick from Quality Air Heating and Air Conditioning came to my house today (91 degrees) within 2.5 hours of my call and got my AC unit up and running again -- without trying to sell me a new unit. I was extremely happy with his professionalism and the companys pricing is really competitive. I used to have all my HVAC needs addressed by another company that lost my business over the winter due to unprofessional conduct.I called my real estate broker when I had the AC problem today, as he owns multiple rentals and I figured hed know a good company to call. Without hesitation he said, Quality Air, they wont rip you off. That was all I needed to give them a call. I recommend you give them a call too, as my broker said, They wont rip you off!Seriously, they seem to be a good, locally owned company that hires good people. Give them a try, I doubt you will be disappointed.

Our heat went out on a Sunday and Quality Air was there the next day by 1 PM. Matthew was very professional and arrived in the time frame they stated. He was able to figure out the problem, get the part, and had my furnace up and running within an hour. Ill recommend them any chance I get!

I thought they were pretty expensive for service calls

Nick was the guy sent out to attend to my AC unit that wasn’t working properly. He was very professional and explained everything he was checking and how things worked and specifics/options that needed to be done to fix the unit. He explained the information in terms I could understand and took extra time to answer all my questions. Quality Air installed my AC unit as well as my furnace and put all the duct work in my house back in 2004 and they always have treated me right, I highly recommend them and they’re my go to company for any furnace or AC concerns. Thank you Nick!

We love the work that these guys did for us. We got a new HVAC installed to replace our 35 year old one. Everyone on the team who was involved was very friendly and the price was very reasonable. The workers even did a few extra odd tasks to accommodate for our home at no extra charge.

Quality Air replaced our heat pump last month. The pricing was competitive and we have received exceptional service and support. I can highly recommend Quality Air especially based on the work done by Ryan and Nick.

Last year my furnace went out. Ryan came out and told me I didnt need a new furnace after other companies gave me overpriced estimates. He was very honest. Fast forward to this year, was getting furnace serviced by another company. Found out I had a cracked heating exchanger. I remembered Quality Air and called. Ryan came out again and was honest about what was going on with the furnace. I decided to replace the furnace. What I paid was less than all the estimates from last year. It was affordable and a good price point for me. Very honest company.

I felt compelled to leave a review for this company. Quality Air is a top notch organization. From the moment I called the office to when the unit was replaced I felt like I was in good hands. Professional, fair priced and high quality. Im pleased.

I want thank the team of Ryan, Rick, and Matt from Quality Air that did a terrific job installing my new furnace. They arrived on time, removed the old furnace, installed the new furnace, and were finished by early afternoon the same day. Ryan explained everything I needed to know about the new thermostat and answered all my other questions. I was quite happy with the entire experience.

Excellent experience from start to finish. Ryan is extremely knowledgable and did a great job describing the product choices and explaining the installation process. Price /product combination was much better than offered by any competitor. Installation was fast and efficient. Five stars all the way!

Our AC went out on a Sunday. I called and they came within an hour and fixed it right away. Friendly staff and very knowledgeable. I would recommend them to anyone!!!

Ryan and All the Staff are Outstanding. Thank you. Super Job. You all from Greg coming out and seeing about my cracked heat exchanger and letting me know its serious. Rick did a Amazing job with the install of my New Furnace and went over on how it works and in detail about the system. Give all of hi 5s and Big claps as a Team. You will be the Only company Call. Thank you to the Owner for Having a Great and Super Staff.

They came out the very next day got my heat working and educated me on what else needed to fix instead of like other companies that will be like there you go all good then two months later it goes back down

We had them install a ductless system in our upstairs master bedroom. Great job overall and system works extremely well cooling the upstairs and even helps to take the load off of the central HVAC.

Everyone we worked with from Quality Air was wonderful from the sales rep. Ryan to the installers Shawn and Rick. We could not be more please with our new system and the service we received from Quality Air. They worked on our old system for years doing repairs when needed, but when it finally bit the dust for good this winter they were able to get a new system installed in less than 48 hours. We would highly recommend Quality Air for your HVAC needs.

My furnace died on Thursday night. I called them Friday morning and had a new furnace installed by Friday afternoon for thousands less than quoted by another company.

Today I went over to my moms condo because she said the heat wouldnt go over 58 degrees. So I called Sears Heating and Cooling first and they said they couldnt get to us until Monday. I remember I had a friend Nick Hart was in the business and he said here call Quality Heating and Cooling so I did and they were out within the hour that I called. Alex showed showed up and within an hour he had my moms condo almost at 70 degrees. They will have a customer for life now... I highly recommend them for your Heating and Cooling needs!!!!

Nick from Quality Air came over at 8:30 on a Sunday morning to fix our air conditioner after it went out on a 90 degree day. Thank you!

They replaced our air conditioner recently. We asked them to start early in the morning so that we could leave by 2:00. They showed up on time and got the job done on time. They were also friendly and professional. I definitely recommend Quality Air.

Extremely friendly and knowledgeable staff. Placed a service call at 8am on a Saturday morning during the cold, winter season and they had our furnace back up and running by noon! They take great pride in their work and customer service, and it shows!

Twice we have had to call them out for repair on hot summer days, they were prompt professional and fixed our problem on the spot. We will always remain loyal to this company. Thank you for being so COOL.

The igniter went out on my furnace over night on a night where we got four inches of snowfall. We called Quality and they had a couple guys out with parts within three hours with 4 inches of snow on the ground. They had the parts swapped, and the furnace back up and running in 20 minutes. Fantastic service!

Nick came out next day after I called when our AC quit working and 90 degrees outside. He found the problem right away and fixed it. We were quite pleased with his work and customer focus. Great guy.

Everyone at Quality Air is top notch. They go above and beyond to make the customer happy. Very considerate and thorough. Great Company!

Our furnace shut down. Nick came out to help. He was great and got us up and running in no time! We will definitely use Quality Air again for our HVAC needs again.

Very Professional, They really took the time out to explain the issue. Its was worth the money.. Dont waste your time anywhere else !!!

We had a great experience with Quality Air! Such a smooth transaction. Would definitely do business with them again!

Sales Rep (Ryan) and installers were professional and straight forward (no high pressure sales) .they did a good job and the system is working well

Very professional, super friendly, fast, efficient and honest. Thank you Kara and Jeff for helping me so quickly. I will definitely use Quality Air for future needs.

Quality Air recently came to do a tune-up on our A/C and as always provided great service! Theyre always so friendly, polite, and very professional. Scheduling was a breeze! I would recommend Quality Air to all my friends and family!

My experience with Quality Air was top notch! The customer service was beyond my expectations. After such a brutally cold winter, its great to know there is an HVAC company down the street that can turn the heat back on the same day. I would recommend Quality Air to anyone in need of heating or AC. Thanks to Nick and the team.

Were very pleased with the prompt, courteous, and fair service we received. We.would recommend Quality for service, sales and installation.

We woke up to a 56 degree home on December 26th, 2013, with temps outside hovering at 10 degrees. Our furnace had gone out during the night. I called Quality Air at 7:30am, and we had our heat back up and running by 8:15am. Fast and professional service in a pinch.

Technician was on time, very professional and knowledgeable. Nick had the air conditioner fixed in less than 5 minutes. Thank you....

Quality Air Heating and Air Conditioning is my go to in any emergency situation.When our Air conditioner went out last summer, he had two guys to our house in less than 2 hours. We had air in 4 hours. This has happened three times in the last 10 years, and their quick response time is very professional and lifesaving.I also think they have fair prices and I would not even consider calling anyone else.

What kind of heating and cooling business doesnt bring supplies to clean the coils? Had money for it, an extra 99, but they didnt have the supplies for it? Who wants a furnace serviced over 2 different visits? I noticed most reviews are done by 1 time reviewers, everyone knows that usually indicates fake reviews. Just saying...

The Quality air guys were fast and polite. No muss no fuss.

The Quality Air Tech lied and exaggerated to try to get me to buy a new AC. Wasted my time and money. I tried to contact QA about this and they refused to return my calls. I would never recommend Quality air.I had someone come out to look at my AC which wasnt running as strong as it had in prior years. After 5 mins of looking at it he said it needed to be either replaced or recharged. I asked for an estimate of each he told me it could be as much as $900 to recharge the AC and he wouldnt know until he started and I would be committed to paying it once he started. On the other side he told me a new AC would only be $2k - $2.5k.Based on this information I decided to get a quote from his team member on a new AC and not recharge it. Why risk spending $900 to recharge it if you can buy a new one for $2k right? To get a quote for a new one I had to take another day off work and meet with another individual from QA, long story short the estimate came back at $5.5k - $7k for a new AC, not even close to what the original guy had led me to believe.I eventually had another company look at my old AC and they recharged it for $200, and it has worked great since then.After all of this is was evident that the tech that originally came out from QA had an agenda of getting me to buy a new AC. He misguided me and in some cases flat out lied. I tried to contact QA to get my $90 refunded for this Tech call that was really a sales call but they have refused to return my calls or my money. If you want to work with an honest, responsible company please do not use Quality Air.

Wonderful and fast service!