Mr. Jon was a very great customer service representative. He took the time to look at the AC unit. Mr. Jon also helped and explained all of my options for purchasing the new AC unit. Mr. Jon also applied for all of the options to get me finance. I would recommend Mr. Jon to go to other customers homes when needed because he was very patience and kind, and this is what a customer service representative should be like. I would give Mr. Jon a 5 with customer service. Have A Great Day!

I worked with ARS after initially a less than efficient sales visit. However, they re-engaged and the experience was great. They did have a mix-up on the thermostat initially but I ended up getting the one I wanted to begin with. Everyone I worked with from the second sales visit on were awesome. Now hopefully this larger unit will also cool our limited upstairs area. At least theres no more dependency on propane for heat with their creeping costs!

Christopher was very knowledgeable and professional. Took him no time time to find and repair the issue also took the time out to explain why and how the issue took place. Answering all my questions and concerns I had. Not to mention pricing was very reasonable.

Ive done some stupid things in my time but hiring these clowns tops them all. They say a picture is worth a thousand words well the one below was due to their incompetence. Aside from that the unit never truly worked correctly and still doesnt. Calls never get returned and they have ghosted or ignored me completely. Still dont have the correct bypass for the system they installed that I paid for. Even under warranty Ive decided Id rather pay someone else at this point and cut my losses. I dont want any of them at my house anymore because their incompetence makes my blood boil.

Jon V. did an exceptional and thorough job describing services, knowledge of products, touring the homesite and recommending wproducts, answered my questions, and was professional in disclosure of services and products, responsibilities of the company, and rights as a homeowner of the products and services. I was very satisfied that I was welcomed to call Jon V. or ARS customer service with questions or concerns. When I had called both parties with questions and concerns, I was greeted with friendly voices, respect with no attitudes, and politeness EVERY time. I was very satisfied with the hard work from the guys who worked in the rain until darkness of night. I called twice about concerns and twice tech guys came as scheduled and addressed issues to my satisfaction. Awesome job, thanks to Jon V. and to ARS. I am getting this company for a second home project soon.

Chris was very professional and explained everything going on and diagnosed the system problem. He strongly recommended a duct replacement as he showed me several areas where the insulation has failed and lessoning the efficiency of my system. He will be sending someone to quote that work. I knew I needed new ducts so I was glad to hear he recommended it.

David J was very professional and answered all our questions, very knowledgeable. Shadoe C very professional answered all questions and Jason P very professional and answered all our questions too. Highly recommend ARS.

Great customer service and great professional tech. Very upfront and honest, recommended for a/c work.

Complaint about Jason Smith HVAC specialist (License # M-2842)Unfortunately, Jason was selected to assess a unit that stopped working. I met with him today and he looked at the system and said the cost was normally $11k but that he could give a 50% discount and sell me a 2 ton- new unit for $6.5k. I told him that I would have multiple vendors look at the unit but he was the first to access it. He was visibly upset when I told him I would let him know later today my decision. His tone of voice changed and his enthusiasm to reconnect later was polar opposite from our initial exchange. When the second vendor arrived there was a part of my unit -that was present when he arrived to access- gone the DUAL CAPACITOR. No longer present in the unit and also the FAN was disconnected!I am aware of the laws surrounding this type of situation.CONSUMERS BEWARE!!!! It is unfortunate that named professionals will go through great lengths to make a bad situation worse. There are many legal ramifications to stealing property from someones home.I will update you all so you can make sure you think twice before choosing ARS as a preferred vendor.

Jon was an amazing advocate for the company. He was very polite, professional, patient, helpful and knowledgeable. In the end he got us in a spot where we wanted to be and were comfortable. Definitely no funny business that you can find at other places and with other sales people. Looking forward to getting our new unit Thursday!

His service was Awesome! Mr. Daniel show a genuine concern for my issue! He provided expert analysis on what the issue was and sure enough he was correct! Thank you Mr. Daniel!

While there was some bumps in the road at the being with equipment shortages and scheduling. Everything got installed and works great from what I can tell. Tremayne the guy that had to change out the Thermostat and did the final once over was one of the most professional people I had the chance to deal with. He took the time to explain how everything worked and answered every question before departing.

Technicians were very professional and helpful. Even took the time to help me set up the thermostat with my phone.

System installed September 2019Multiple issues with poor workmanshipApparently no knowledge or complete disregard for the National Electrical Code“Tune-up” in September 2020, absolutely no interaction or explanation of service performed or systemSystem appeared to struggle as a heat pump in the winter but it was hard to tell as we use LP as backup.After winter it was apparent we had used way too much LP but spring was arriving so hard to tell if something wrong.Hot weather revealed the system couldn’t keep up and our electric bill was way too high (by almost $100)Called for service and mentioned they owed a filter panel the installers had omitted.First call between 12 noon and 5pm, no show and no callNext morning promised between 8AM and noon, no show and no call.I called, a “senior technician” with a helper arrived at 1:31Inspected the unit from a distance and returned to van.Told me he would order the filter panel and started to leave!I asked about my AC not keeping up problem.He pointed to his pad and said that it wasn’t on his work order!That’s it! He/they left!He pulled out as I was talking to someone at a/ the office somewhere!Terrible, terrible.I spent half my life in the heating business I a seriously cold state. You DON’T leave a customer like that.The. “help” at ARS Rescue Rooter, Columbia TrueType don’t care about professionalism.Stay away for your AC needs! Trust me! I can’t attest to plumbing needs. I can only tell you about my personal experience with them.

These guys were on time, constantly gave me feedback before installation and let me know exactly what was going on and when the install would take place. They were able to accommodate everything I needed done. Moving AC to another side of house and prep install. Jon was extremely professional and gave me a decent quote and hooked me up with financing immediately.

This is a great business to install a new Heat and Air system . They were very punctual and reliable. Everything they said they were going to do they did on time and at a reasonable price.I will be recommending them to family and friends.

Ive been with ARS for several months now and Ive had a lot of work done. Ive been fairly happy with them. Today, however, Im not quite sure what Im actually getting out of this contract. The technician was late arriving, which Im not unhappy about, but the work is a different story. I had my 45/5 McDonalds dual capacitor replaced and an access panel created for easier access to my filter. It was incredibly expensive to replace a 45/5 McDonalds dual capacitor I can get on Amazon for less than $30 and to create a flimsy access panel. But hey, my HVAC works and I have an access panel now. Next time, Ill do the work myself. Ill save a few hundred dollars.

Met with sales, surveyed and got a price on Friday and installed on Saturday. Started at 11:00am and done by 3:00pm. Upstairs attic replacement and outdoor replacement. Very good installer.

John was great! He was very informative about which AC units would work best for my home. He was very personable and didnt push me to get anything that I didnt need. He made sure I got a great system with great upgrades. If youre in search of any kind of HVAC service this is the place to go! Not to mention they have awesome guarantees! 🙌🏾

My unit is still working, I’m shopping around because it is 18yrs. old.. Mr.David Jacobs was very professional and knowledgeable. The visit was outstandingly pleasant. Looking forward to doing business with you all when my unit stops.

We are very pleased with the work that was done and in a timely manner,they were very professional and respectful to my family and I Jason and and joiey we would respectful tell everyone about ARS

I’ve had the same technician out twice, the visits were a year apart. Both times, Chris was on time, professional, honest, and explained everything easily and thoroughly. He didn’t try to sell me anything I didn’t need and gave me excellent advice. I couldnot recommend him and ARS more. I’ll definitely be calling them in the future!

Chris was wonderful. Very professional. Diagnosed the issue immediately. Explained things in a womans language. Will definitely be using them for future calls.

Salesman was very professional and knowledgeable! Offered quotes for all levels of systems based on our budget. Worked with us for financing and got our system installed the very next day. Installers were punctual, courteous, clean, and worked very efficiently to have everything up and running within hours. We love the money back guarantee and the 10 yr warranty that came with our system. Highly recommend!

Chris is an amazing technician. He is thorough, explains the why behind the what, and is very friendly. He is very respectful when he comes over and I feel safe being a single mom. I trust ARS because of Chris.

Very satisfied with the service and installation. The new unit works very well and the Nest thermostats are super neat. The installers were very professional and cleaned up after themselves. The sales guy was also very friendly and professional and took the time to explain the different systems and what to expect. I would recommend them.

Chris who is a senior supervising and training tech was wonderful and helping us arrive at a decision to replace the HVAC system that we have. He’s always been helpful and taking care of the problems we’ve we’ve had and I would call ARS and him anytime. The sales person that came walked us through our needs was not pressuring us into anything not needed, gave us options and that was a Jonathan. I would use them forever.

John was professional, very pleasant and extremely helpful when presenting me with an estimate for replacement of my central air conditioning system. I got an excellent deal and I will definitely recommend and continue to patronize their service.

David Jacobs was awesome. Answered all my questions and has impeccable integrity. Based on his knowledge and expertise I am buying a new HVAC system through ARS.

I requested ARS thru Home Depot to come out and discuss possible replacement of an HVAC. John was outstanding, professional and extremely knowledgeable of which unit would be a good replacement. . I felt very comfortable using their services and they will install the new unit in a few days. I was very pleased with the company rep, John. He is an asset to Home Depot and ARS.

ARS gets an A+ for customer service. Each employee I interacted with was knowledgeable and polite. My questions were answered in detail and my services were explained in understandable terms. I am pleased with the services they provided.

I would like to say that my technician was awesome his name is Daniel. He explained everything to me with the issues I was having.

This company completely replaced my home HVAC system. Took out the old and put in a new one. The employee was very professional and courteous. Explained the new thermostat (Nest) to me before leaving. He was even impressed with the new system (Rheem) on how quiet it was when running. If you are needing to replace your home HVAC system, I highly recommend this company. I’m very pleased with their work and the system they installed. It only took a few hours. Thanks ARS.

Although the customer service is always on point, we have had issues since our unit has been installed. The unit was installed on last May and 2 days after the installment my sons room ceiling started leaking. Whenever the unit was installed the tech dump the water from the old unit pan and ruined our ceiling. ARS sent someone to fix our ceiling. Now almost a little over a year my sons room ceiling is back leaking. Ceiling is ruin and we have buckets all over the place catching water. Its 95 degrees in Orangeburg SC and we have our unit off waiting for a repair guy to come between the hours of 12-5....that sucks. Again customer service is always on point but now we are afraid to trust anything ARS technicians say bc we are back with the same issue. Im tempted to call another company who I know I can trust just to get a second opinion.....sign a concern customer!

Service Tech Ray came out and quickly figured out what was wrong with my unit. He was very professional and efficient. Service Manager Wes took steps to make sure that the part and repair was handled properly and affordable for me. There was a little issue on Saturday, a separate tech had come out to the property, not sure what happened. But my unit wasn’t working when I came home. Ray and Wes really provided excellent customer service, which was much appreciated.

We had two new a/c units installed. The work was exceptional, they would not leave until everything was finished, after almost eleven hours everything was finished and they made sure everything was clean. They were so professional and we could not have been happier.

Absolutely horrible. Can not get anyone to call you back. They do not stand behind their promises. They do not come out with in 24 hours. And if they owe you money they WILL not call you back.I purchased a 4 ton a/c unit from ARS Rescue Rooter. Part of the warranty was they will come out day or night with in 24 hours or they will cut me a check for $555. A call was made on Saturday July 10th, 2021 at 9:39am no one came out untill the afternoon of Monday July 12th, 2021. I have called ARS Rescue Rooter 2 to 3 times a week since then and can not get anyone to call me back to discuss the $555 Check. Every time I call I told they have sent an email up and some will be....Update: It did almost take a month to talk to someone about this issue however we did get the check. The people I spoke with was nice and rushed it out.

Bought a unit in 2013. They said a 2 1/2 ton unit would be fine for the upstairs. 2014 the upstairs unit wouldn’t keep up they replaced it with a 3 ton unit. Miscellaneous problems for the next few years. 2019 problems with the downstairs unit. Ended up spending another $1500 on it. In the unit upstairs which was only six years old I was told by the second tech that came out Said it needed replaced. After 7 1/2 years we had over $8000 in both Units. Unfortunately it takes 2 to 4 technicians to figure out The problems. It always seems to be a very expensive fix every time. They do not stand behind their work poor quality. Had it replaced by another HVAC company. They said it was installed incorrectly. They also mentioned to me that it was only a 2 1/2 ton unit upstairs. After checking the paperwork and everything it showed they had put a 3 ton up there but the unit was only at 2 1/2 ton. I highly recommend staying away from this company. When you have a problem they will not call you back.I called the number they supplied me with.Waiting for a response after talking to Robin.As usual with ARS a promised phone call back one way or the other and again as usual no response whatsoever. Again I would like to let everyone know stay away from these people. It’s all about your money not their service.

HVAC COMFORT ADVISOR came by our home to discuss with us ARS systems. He looked at our old system and was extremely knowledgeable regarding a new system. We were able to finance a new system and sincerely appreciate Jons help and kindness.

Understood our needs. Very helpful.

The representative Joseph was awesome and very friendly. He explained everything to me and made it simple to understand. He answered all of my questions and was very patient. I works definitely recommend this company. The process was seamless.

I liked Mr Jacobs immediately, he is polite well spoken and very professional. Seem to be very honest and efficient.

Jay replaced my old thermostat with the new smart thermostat and took his time with showing me how to use it. Also provided me with information my system and things I should consider in the near future. Would definitely recommend this company, and ask for Jay for your service

Very professional and competent. Competitive prices. Strongly recommend.

The people helping with this install all did a great job. It took a while to get the repair person here to begin the process but when he could finally get here he did great also. The sales person answered all my questions and did a very professional job also. The guys who installed the system did a very professional job also. I would recommend this company to anyone who needs help with their heat pump system.

The guy who came out to do our air and heat was amazing that got it done all in one day. I highly recommend this company and there services to anyone

The representative was straight forward and provided the necessary information to help me make an informed decision on product selection.

I have been waiting all day for a tech to come out and look it my AC unit. It is blowing cool air downstairs but nothing is coming out upstairs. My appointment was from 8-10 and its now after 7. Each time I call I keep getting the same answer that the tech accepted the call but WHERE IS THE TECH???? This is so unprofessional not to call the client and give updates to why the tech has not shown up yet.

David came to my home this morning and gave me an estimate for replacing my HVAC unit. He was very polite and knowledgeable. He wore a mask and shoe covers. He gave me several different payment options based on my personal situation. I would definitely use them again.

Technician had to do extensive work to remove fencing before he could begin to install unit in back yard of home. Extremely professional/expert job.

Joseph Slice was very pleasant to work. He was very professional and accommodating in my needs quickly and efficiently. I had been without heat most of the winter dealing with home warranty. He had it possible to get a new system installed as soon as possible. Impeccable customer service. Thanks, Joseph, for a job well down. It was my pleasure.

James and his crew member did an excellent job installing our heating and air unit! Very personable!

I was recommended to this company thru Home Depot. They came and said that it would cost $1100 to replace the Unit fan motor. I called another company and they came out and checked and did advise of the same thing as it needed to be replaced, but it was only $162 for the fan motor and $75 to replace. Took only about 15 mins to fix.

Steve was amazing. He was polite and gave me clear instructions on how to maintain the health of my unit. I definitely would use them again because Steve was very knowledgeable and took his time.

The techican was very polite, thorough, and professional.

Install a new AC months ago and its still incomplete. Have contacted them multiple times and just got the runaround

Chris did a very professional job and was a pleasure to meet. If I need ARS again, I plan to request him. I understand that ARS hires Veterans and has a number on their payroll. BZ for that.

We have had our system for two years, brand new AC with an additional zone upstairs from our original system. Since the installation two years ago, we have had to call for repairs three times - each time for the same problem. Suddenly, the system stops pumping any cold air at all. We called this third time yesterday. They told us they could not schedule anyone to come by until today. They scheduled a time between noon and 5 PM. It is over 90° outside. We have five children and four animals. Yet, they called - after 5:00 - to state they are “overwhelmed” and have to postpone until tomorrow.Between the obvious poor quality and poor service and lack of professionalism...I feel a civil suit and serious complaint to the BBB coming on.

The Representative that came out Chris, was very thorough and helpful in finding issues. Offer solutions and suggestions. Very courteous and kind. 10/10 recommend.

He explained everything to us. He was very professional. Live next subdivision from us..Thank you.

John is very good. He explaned everything clearly.

Jay did a fantastic job. He was very thorough and explained everything that he was doing.

Terrible service. I had a problem with a recent HVAC maintenance visit. I was told on two separate calls to their office that a manager would call me to discuss the matter. That never happened. I then wrote a letter to the company and sent a follow up two weeks later. I never received a reply.

My experience with the sales representative was excellent. The installation team worked well together and were very professional. They cleaned behind themselves and were mindful of their surroundings .

Scheduling an appointment was fast and easy. The appointment was as soon as the next day. The specialist was friendly and knowledgeable and explained everything with great detail. Highly recommend to anyone.

Jonathan Neiger done an excellent job making sure I understood the difference in product and efficiency of the systems they offer

Very knowledgeable, professional, well mannered and he made sure I understood everything before he left !!!

On time, good attitude, repaired quickly (on holiday weekend)!

Technician was nice, knowledgeable, and very professional to me and my daughter. Enjoyed having him service my thermostat unit.

Cory C. Jordan was very knowledgeable and professional. He walked me through every step of the process and provided me with his professional recommendations when asked. He was masked up and straight forward with me when I asked questions or had any concerns. I took a few business cards for my friends who have issues with their HVAC units. Will tell them to ask for Cory. I highly recommend ARS.

Jay did a great job! He was very informative, professional and friendly!

These guys are top notch!! Highly recommended! 👍🏽 Enjoying my new Air 🥶

Great service. Arts has a great yearly plan for maintenance

Novie is a true professional. He worked from morning till night and then returned the next day to finish the job. Thank God his supervisor was able to assist him with taking the old equipment out and putting the new equipment in because the 2nd AC technician did not show up on Monday. Novie is very mannerable and polite. His supervisor is also very mannerable and polite. Matt is a true professional and very helpful.

Professional, knowledgeable and friendly was provided with excellent customer service explained what was being done inside and outside with the unit

Ray did an excellent job in the maintenance of my AC unit. He explained everything to me. Thanks

So happy with our service start to finish. From our technician who diagnosed the problem, to the sales person who helped us choose a replacement system, to the install team that were so efficient. Everyone was incredibly professional, friendly, and knowledgeable. Very happy we went with ARS.

Sales rep was very knowledgeable of systems and prices while taking time to explain the process. He didn’t rush me to make a decision and made sure I knew what to expect during the installation process.

Test check out my system found some problems that they was very honest he stop the to set up another day sfter they come and fix the problem. He even, tried to fix problem fix the problem enough that we can round the system, he even gave me pictures. Great job he could have, checked it out and said everything good

When we purchased our home back in April we called several companies. What made us decide to go them is the confidence that came from the sales person. We were told that they had a year satisfaction agreement attached and if for any reason we werent satisfied with our purchase that no questions would be asked they would remove the installation. However, that is not the case we have had way to many service calls to where the roof was leaking from installation to the system not working properly. I am beyond unhappy with my services. I have contacted the corporate office and they only sent the manager after being over so many times. Whatever he did made it run better but guess what we still havent received a call back to see if we are OK. If I had to do it over again I would have went with a different company.

Both technicians walked us through all their work . Very friendly and personable during visit. Great job !!!

This was our first experience with ARS and so far we’ve been impressed with the pricing as well as the service. Steve was fantastic!! Super nice, knowledgeable and helpful!! Thanks Steve!!

Jay came by to bring us the manual on our new wi-fi thermostat which had been previously installed. We had some questions about the way the thermostat had been working. It was not adjusting to the temperature that was set. So while he was here we asked him about it. He checked the thermostat, corrected problem, answered our questions, explained how this new thermostat worked and showed us how to use the many set up features on it properly. Jay provided great customer service. He was professional and proficient and nice. He did a great job. We were glad he came.

We used them to get a quote for a new HVAC system.Their Representative was very knowledgeable and was happy to answer all of our questions and was willing to help us find a package that fit our needs and our budget.

Lester Evans with ARS pperformermy Air-conditioner Tune up today.He is very professional and knowledgeable.Id highly recommend Lester Evans.

Chris was very nice andVery knowledgeable about his job!!

My technician was very courteous and knowledgeable of my unit. He gave me good advice and was very professional.

Great company. Got me set for installation in less than three days.

Courteous and knowledgeable service. Jason took time to explain his activity Ang address questions I had.

The service technician who came out was very knowledgeable and friendly.

Good maintenance, professional, and cleared drain line clog that deterred potential bad damage.

Met with Jason today to set up replacing our entire system. He was both friendly and professional. We thought he did a great job explaining every step of the process and we are looking forward to starting with the work.

Excellent service. I am pleased.

I used this company to check my system out. I was told there were many things that needed to be repaired but it would have been too expensive to fix . They suggested.a new unit. I got a second opinion. My unit is working fine for little money . Please get a second opinion.

The ARS rep was very professional, knowledgeable and polite. He also identified the issue with my AC unit, unlike two other vendors sent by my home warranty company.

Via Home Depot contact I used ARS for mini-split HVAC UNIT installation in new-construction patio enclosure. Sales rep, electrician, installer we’re always prompt, professional and thorough. Great teacher! The unit is so quiet in this 200+ sq ft room & so efficient. Thanks ARS!

Great service totally.

Unbelievable service from Ray he was very professional came in and fix my problem in no time at all I gave them a 10 out of 10

Very professional was here for me and was very responsive and answered all my question. Good product

Exelent work by Paul and Walter they go thru everything and explain you how the system work making sure every part was working thanks to Paul and Walter i m an joy my Ac and Heater System today