Because of Covid they have had to adjust to conduct business safely for the cuatomers.The Downtown location is now permanently closed.Currently conducting all tranactions via mail.No physical contact.Proces is: You ship them your shoes, they provide estimate, you pay, they do repair, then ship to your home.They repaired 2 pair of my shoes and did a great job.

They took 2 months to clean and return the shoes I sent them, and only answered my emails after I complained to them on Twitter. They did such a bad job cleaning 1 out of 3 pairs that I had to take it to a local cobbler and have it redone, and they refused to refund me. All the terrible reviews from the last 6 months are totally true.

Mr. Lee is the only shoe repair person that I trust in the whole city. Hes always friendly, honest, and he can fix practically everything from shoes to purses. Hes always dedicated to his work and my shoes always come back with flawless craftsmanship. You cant go wrong with him!

I was very excited about the mail in feature they offer and sent in 2 expensive pairs of boots for repair. The first came back fine, although not completed, but the second was totally ruined! I had requested the toe box stretched and the shoes cleaned. They came back with the heal stretched and a major crease on both shoes, making them uncomfortable and ugly. They also were returned a different color. It seemed like they used dirty brushes to clean the suede and my light-tan shoes came back brown.I complained and expected their customer service to remedy the problem. Instead I got back a response that the problems were my fault, and that I was wrong. It was infuriating to say the least.I would not recommend this service to anyone. There are enough shoe repair stores and it is important to have a relationship with the person repairing your shoes. The service is not worth the headache.

Shoe Drop is simply THE BEST! I used to live on Wall Street which is how I started going to Shoe Drop shoe repair, and I now moved uptown and still cannot trust ANYONE to touch my shoes if its not at Shoe Drop. I will go the extra mile for him to keep my very special shoe collection looking as beautiful as new! Thank you Shoe Drop!!

People underestimate the importance of having clean and well-polished shoes. Shoe Drop has given me all of the above after every visit. Genuine guys working there that truly care about their customers.

Great service! Really awesome space and they did a great job fixing my well-worn pair of shoes, they look like new again and it was way less expensive than having to buy new shoes.

I was in need of some less than traditional shoe repair and they fixed it in no time and the repair is still holding strong. These cobblers are wizards and reasonably priced to boot :)I will be coming back for all of my shoe shines and repair needs in the future!

Best shoe repair around! Thanks so much for fixing my heels!

Highly unprofessional. Go here only if you want 30+ minutes of your time wasted.

I had my cowboy boots re-soled they said it would only Take 5 minutes it took more like 20 and I was in a hurry the work was good but way overpriced

Its not that bad

Friendly staff, and fast service of great quality!!

Try get my hair

Martin was very friendly and did a nice job on my shoes.

Fantastic shine!!!