Barbara Januseks State Farm insurance agents office was very helpful when I needed a quote on a car. Any question I had was answered in a timely manner with the customers best interest in mind. Their customer service was excellent!

Barbara was all smiles and nice when she was selling me my policies, but as soon as I had questions after that, she has been very short, condescending, and unprofessional. This most recent time, I wrote her a very friendly email asking about a letter I had received from my mortgage company and to find out my rates for this coming year. What I got back was: Short sentences. No explanation. I wrote her another email trying to further clarify, same thing. I wrote another email for further clarification and got no answer for 2 days. So I wrote her again. What I received was an email with no subject line, no text, only numbers. I found that to be extremely passive aggressive and unprofessional. It felt like I was putting her out by asking for information... I will be changing agents immediately.

Barbara is always incredibly helpful, thorough and professional. She has made my experience with State Farm great

I have been dealing with this agent for 3 months. She/Barbara sometimes behaved me arrogantly and roughly that gave me negatives vibes. She implicitly explained the issues or problems or questions without any expected clarification. She acted in a very rude way last time. I changed the agent half an hour ago and that agent is so professionally and kindly speaking with me.

Friendly and professional agents that make sure you and yours are protected . Also they treat you well like a good neighbor.

Best agent in the hood. Longtime service in Edgewater, Uptown,Andersonville

Barbara is awesome and looking out for me.😁