They got me back on the road quickly and kindly. I will definitely be back & recommend them to others. Jim and Potter were so helpful, thank you both!

Most recently I came to Norwood Auto to have my cars airbag sensor fixed. They are very honest and their work is good. I have used them a number of times before and I have always been happy with the service I have received!

Communicative and helped get is in even though there was a scheduling issue. Ive been taking my cars here for years and have been pleased with the service.

The job was out sourced to another business. I wasnt satisfied with the job since the transmission was to be serviced but the odometer and speedometer cables were damaged. I took my car back and it was taken care of. Work was done on the exhaust system and I truly appreciate not being charged. If I have a problem with a repair, which is rare, I can count on it being taken care of.

This was the BEST experience, by far, that I have ever had with any auto shop! I would recommend them to anyone. If they had 6 stars I would have given them 6. Thank you for an incredible experience! You are awesome!

Norwood Auto has worked on four different cars that I’ve owned; three Hondas and one Ford. They performed all types of repair service for me, including a transmission and brakes and several sets of tires. I highly recommend them. From the ownership to the mechanics, you will experience top notch customer service and communication. 5 Star repair shop.

I was visiting from out of town- I got a flat - pulled in and a gentleman helped me before I even walked into the shop. They put on spare, ordered a new tire and had it delivered to their shop the same day. They called when they got it and replaced the donut with the new tire in 5 min. Super friendly and kind!Clean nice waiting area too!

I got a blowout on a Sunday night. Everything was closed. I limped it to Norwood Auto to have it taken care of. Service was excellent, the people, nice and friendly. I will recommend them to my friends who live in the area. Nice shop

Air conditioning went out on our Toyota and for first time we brought it to Norwood Auto. Matt and Potter were great. The issue was a mystery and so many trials of ordering parts and testing were involved. Due to the extent of the repair we were provided with a vehicle to use. They were so persistent with finding the issue and making the air work again in a cost efficient way. Highly recommend this location for auto repairs. Great service and very friendly staff.

Professional service, affordable price, and kind staff!

Erik and his dad go above and beyond great service. My car battery was dead and Erik and his dad were kind enough to come pick it up, jump start it and take it to the shop and perform all the maintenance it needed. 10/10 would recommend.

Very polite from the first time I called until picking up the vehicle. Speedy service and kept me up to date. Provided pictures of work that needed to be done. I used the porter service because we live within 3 miles it’s a excellent feature. Great customer service. I will certainly be using again!

I love this place. They are proactive in keeping you informed, providing options, giving a detailed and complete estimate with no surprises at check-out and accommodating with ride offers. They were very professional and I felt I could trust them. I’m glad I did as my car runs perfectly.

Great service. Top notch. Reasonable. Honest

Great service and group of mechanics. Like any customer-service provider relationship, trust is the key. They are a highly trustworthy and transparent group. This is fifth time servicing a vehicle here and I refer all friends and family here. Great work at a competitive price. Highly recommend it.

Great service! Completely transparent. They show you photos of parts that need repair. It was such a relief to come across this shop. I will be a lifetime customer! Ask for Erik, great guy.

I had the axel leaking just little so I didn’t wanna take a risk bc I was moving to Florida so I took it there, they changed the axel seal for me then the next day I found that it’s leaking again more than how it was, I took it back there then they did change it again. I drove my car to Florida and then when I got here in Florida, one week later I noticed that it still leaking again so I had to fix it here. Just to be fair, James was nice with me but the service was very bad I was just wasting my money there. I was gonna give a good review tbh until I saw so many black spots of oil in the ground.

Norwood Auto has been our go to for maintenance for five years. They are quick, professional, and really helpful in answering questions thoroughly. Highly recommend!

A group of knowledgeable staff. Potter & Erick are extremely nice. You will feel an assurance of their work after they are done with your car. Also they will constantly get in touch with you and update you. I brought them my van and now my dads car. -Anghie

Matt and company are great to work with. Worked with geico on a stolen catalytic converter replacement.

Everyone was courteous. The job was done in a timely manner.

Very impressed with the entire experience. I’m a new customer. Just called and received immediate response. Kept informed timely. One day service despite COVID and snowstorm. Very fair prices. I’ll be back. Thanks!

My brother recommended Norwood to me and spoke so highly of them that I had to see for myself. I took in my vehicle last week for a full checkup, i got great customer service upon arrival. I had the pleasure of dealing with Matt which did such a great job of explaining what I needed for my car and what the parts were and their functions and importantance. Ive taken my car to different shops but have never received service as I did from Norwood. I received a full detailed inspection with pictures and videos which I loved. I highly recommend Norwood Auto Service. I will definitely continue to service my vehicle with them. Thanks Matt and the Norwood team, u guys are awesome.

Great customer service. Great Staff. Timing is always nice and convenient. Definitely recommend to family and friends.

There was a nail in my tire and the tire was leaking air. Matt stopped everything he was doing and immediately fixed the tire.Very professional service.

My battery died one block away from Norwood Auto. I left a message over the weekend and Monday morning, within 8 minutes of opening, Matt called me back to discuss the issue. They got to me within the next 20 minutes and were able to get my car started. They ran a full diagnostic and replaced my battery THE SAME DAY. Other work needs to be done to my 14 year old car and THEY will get my business.Ive been a customer for 5 years and not once have they let me down. The work they do is reliable, they are honest, they let me know what needs to be done immediately vs. what can wait, and their customer service is excellent. I highly recommend them!

Work done accurately and honestCourteous and pleasant

This was the first time that I ever experienced this level of communication regarding a vehicle repair . Every issue had pictures to verify findings and follow up phone conversations to confirm what was needed and what could wait . I will NEVER ago anywhere else . And bonus : it is right down the street 👍. Thanks to everyone for such a great job .

Not sure what to say. I came within a hairs breath of dying in a vehicle that ignited in a horrible engine fire after your shop serviced my vehicle for an electrical problem. I loved you guys but something really screwed up on the last go round. I could have easily died in that incident. I also was not told the engine I was putting in my vehicle a year ago had 87,000 miles on it or I would never have spent over $4,000 replacing that engine. This was revealed to me when Honda asked for the receipt for the part because only then would I have been able to see the actual mileage on that engine replacement. I must say I am really sad and disappointed because you were the only mechanics I really trusted because you always treated us like family. After the accident I hugged Matt and sobbed because I was so TOTALLY traumatized. He saw what kind of state I was in. I almost lost everything that day. I dont even know where to go with our cars in the future. So so bummed.

Great jobgreat pricegreat customer service

Very well ran business! I am always hesitant the first time I take my car to a new mechanic because I never know what kind of service I will get. This place was definitely worth the risk. Everything from booking to providing a quote was done efficiently and clearly, and the team at Norwood Auto was more than happy to work with me to determine the best course of action for me.

They did good work with detailed follow-up report of all work completed.jh

Very friendly, professional service and excellent value for the work performed.

The staff provided excellent service from my garage to theirs to replace my flat tire.

This place is awesome. I walked in and didn’t have an appointment, but they still looked at my car that day, told me what was wrong, and let me take it back to fix it myself after I realized I could handle it! Who does that?! An amazing business who respects their customer’s wishes, that’s who! And they only charged me a small amount to look at and diagnose the car. Oh! And they gave me a link to a video of what was wrong. Simply amazing. This shop is the best and I will continue to use them for all my vehicle needs. Awesome job, guys!!

Professional and reliable service from knowledgeable automobile technicians.I have always been satisfied with the service, follow ups, and use of communication via text or email on the status of my vehicle.

I hate when I get a flat tire and have no way and nowhere to change it. I had to limp to work on it and called Matt at Norwood first thing. They were able to see me when I could be there, put on the spare so I could go back to work, got a replacement tire, and took care of putting that on my car when I was done at work. While I was waiting there for just a few minutes, Matt’s replacement - Eric I think, dealt with an onslaught of people and issues happening at the end of day quickly and professionally. I also got to pet the cutest pup pup!

Place is the best. Been going there for years. Family and friends go there also. Great work. Fast. Good price. Thanks guys!!

Northwood. Auto Service is a very professional team of people that clearly put customers first. Always honest and very reasonable in their prices are not after your money. Clients safety is their main concern. Very informative and very detailed in every step of the process make you feel like family. In todays world NAS is a real treasure for your pocket and the peace of your mind. Thank you Eric and all your team for your honesty.professionalism and the excellent services all these years.

Excellent customer service. Very thorough & professional.

Mechanics at NAS we’re wonderful! Feel like I’m not getting ripped off and getting a truthful assessment of my car. Work done efficiently and successfully.

Needed a tire replaced.Fast & very friendly service.

Check Engine Light was on, car was sputtering. Stopped in and Potter took the information and within an hour called with a diagnosis and cost. Within 2-3 hours 6 spark plugs and ignition coils were replaced and the car was fixed.

Great communication and reasonable prices. Thorough vehicle inspection for the price of an oil change.

They are an HONEST mechanics shop. They are thorough, friendly, helpful, knowledgeable, and best of all honest. The only bad thing I would ever say about them is they are too good, they are always busy. Recommend them highly.

NP Auto is awesome! Great customer service and always honest about maintenance and repair needs.

Great service - great workmanship - thanks

No one likes getting a flat tire, two on top of it. Norwood Auto made a bad experience into a good one. They even drove me and home and picked me up. Great service! Will be using them again if I ever find myself in a pickle.

Great place for service and repair

Neighborhood shop with great staff. Had to take family to Midway airport in 45 minutes for their flight. When I discovered a slow leak from a nail in my tire. I had very limited time. They were busy at the time. I explained my situation and they helped me right away. They plugged my tire and had me done in 15 mins. I cant thank them enough for saving the day . The showed professionalism and concern for my plight. Would highly recommend them.

I love this place!! I am always 100% satisfied with the service. Everyone is so nice and amazing. I always have questions. They are always willing to take the time to help and explain things.

Best place to get your car serviced. Honest, hard-working, knowledgeable team that works here. Matt and Eric are always super helpful. Will continue to get my vehicles serviced here until I’m 6-feet under

I took my 72 Cutlass here. Matt and David were very helpful and detailed. They sent emails and pictures keeping me updated on my car. I recommend taking your car here. One of the best places I’ve been as they are very honest and trustworthy. I will definitely go back.

They are very considerate and helpful. Their work is excellent.

Hey Erik Thanks for the great service we appreciate the help.

Took my Range Rover in for service and received an honest detailed diagnostic report on my suv. My service manager Matt was in contact with me and kept me updated before, during and after all service were completed. So satisfied with all services. I would highly recommend Norwood Auto Service and will be a repeat customer.

Everyone there is friendly, do great work at a fair price & are prompt with finishing work as promised.

Exceptional service, wonderful staff and the service technician recommend additional service required soon and in the next 30 days. I really love the diagnosis provided.

2 days before the Thanksgiving holiday, my SUV was on its last leg. I came to Norwood Auto Service for a diagnostic check. Ive been there before, for tires but not Automotive work. The next day they put my SUV in the air showed me what I needed to have done, and in the order of importance. They quoted me a price they had the work done in less than 2 hours, amazing! Im back on the road Im a happy man

I love this place!! I am always 100% satisfied with the service. Everyone is so nice and amazing. I always have questions. They are always willing to take the time to help and explain things.

Detailed diagnostic report was sent after my old dealership tried to swindle me stating much more was broken, like rotting tires. With the photos of specific areas in my car pointed out I felt confident in their analysis and

We have been going to Norwood Auto Service so long that we still call it Freds. Eric and the crew are polite, professional and thorough - and considerably less expensive than service at the dealer. Highly recommended.

Very nice location, the interior is very clean. The staff was very friendly and I love the way they inspect your car and send you an email of the parts that were inspected, with pictures. Its hard to trust a mechanic but the way they do this makes it easier.A few gripes that I had... I asked if I bought my own oil and brought it in, if they would still do the oil change, they declined I like doing this because it saves me a couple of bucks and I get to keep a little extra oil on the side in case I need to top it off. Apparently its against their insurance policy, however, its the same oil they use in shop, and the jugs are sealed...Second is the time it took, luckily I live in walking distance or I would have been heated. When I dropped the car off, I was told it would take a hour maybe 1.5 tops. It took 5 hours, basically ruining my plans for the day. 5 hours to do an oil and change and brake flush... come on guys.

By far the best experience with an auto service Ive had. Very professional, clear communicators, love the text alerts and the email you receive documenting the issues with your car. Other than that, very fast service and at a reasonable price. Slam dunk.

Great, professional service and reasonable prices. Norwood Auto takes care of its customers in a first class way every time.These are capable, honest and very customer centered people. They are what small businesses are all about.Stay safe.

Wow. Really impressed by the professionalism and communication from NAS. Kept up to date regarding the progress on my car via text and digital messaging. Great communication and fair pricing. Found my new neighborhood auto tech.

Erik, Leda, Matt, Jim and the whole team are incredible! Incredibly rare customer service, courtesy and fantastic communication make for a great experience. This is my second time here and will not be going anywhere else. Highly, Highly! Recommended!!!

Had a flat tire, brought it to them & it was fixed in 5 minutes! Great friendly service!

Popped a tire on the expressway and was able to call Norwood Auto and order new tires to be installed the next day. Woohoo, back on the road!My whole family services their cars at Norwood Auto. Very reliable, trustworthy and professional.

The Norwood techs are very thorough and give you a complete breakdown of what they did to your car and a future prognosis of what needs to be done. I trust these people completely! Great service!

Able to get me in on 1 day notice to replace Battery & fix tire with a nail in it! Excellent service at reasonable, fair price!

If you are looking for a mechanic you can trust, look no further. These guys are amazingly friendly, incredibly honest, and unwaveringly fair. Ive been bringing my 06 Honda Pilot here for 3 years and they keep it running like a top. The technology they use of video recording car trouble and talking me through it is awesome. Helps me make educated decisions on next steps. Set up an appointment with them and youll never go anywhere else.

Hi my name is Brenda Ivebeen going to Norwood Garage for 20 Years Bob and Jim own it and when Bob retired and sold the building I new Jim was going over by Norwood Auto Service. I had bought a new car so I was going to the dealer for service.But recent I had a issue with a dead battery I went to Norwood Auto Service Jim was there they were very nice Jim came to my house jump start my car I drove it over to Norwood Auto then Jim put a new battery in for me. While I waited about 15min they offered me coffee very nice

We were sick with Covid- 19 and quarantined for almost 4 weeks. My car had a battery under 6 months old and it was dead. I needed groceries and you saved me! Despite the pandemic and the weather, I was on the road as soon as you could gethere. Thanks so much!

I stopped one time thinking I had a check engine light (had a long tired night). I quickly stopped by that night while they were busy, one of them came out to read my odb2 codes and showed they were clear and let me know it was just a maintenance light. They were quick and helpful, and didnt ask for anything for that quick stop by. Will be going there again in future for work.

Top notch customer service! Matt was very friendly and informative. Highly recommended if you live in the Edison Park area.

Very thorough check up. A bit pricey, but they offered some preventative fixes that other places didnt even mention. Were quick to get the diagnostic done too.

Everyone was professional and very friendly. We will be back for other car services.

Very good and fast service

I apologize for the error. I meant to rate you five stars nothing less. You guys are good fellas, honest, fair priced and knowledgeable about your skills. Im a happy customer for several years. Im hoping one day Eric sells me that F150.

Always a great experience. They are always so respectful and honest with everything! Your car will be in good hands, if you choose to use them!

Came in for an oil change. It was easy in, easy out. These guys are good.

They are very customer friendly- explain thoroughly want needs to be done

Love this place. The guys here are so nice and very helpful.

Always great attentive service. Professional and accurate with their assessments and estimates. Would recommend highly.

Friendly & professional quality service. The staff here do a very thorough job and will take the time to explain vehicle issues/problems and the options available to you.

Very satisfied with the attention that was given to my vehicle. They got the car back to me pretty fast. Ty

Incredible service everything completed to my satisfaction on a very very timely manner car was clean when I got it everything was perfect best mechanics in the world

I find it very hard to find good quality reliable auto repair today. That is exactly what you get from Norwood Auto Service. I would recommend them to anyone looking for a great job done at an affordable price by friendly staff who take pride in their work.

Honest, trustworthy and incredibly professional. I cant recommended them enough!

Excellent service and very professional.

Great service. Norwood Auto takes good care of our cars.

The most honest auto repair facility you will find! Always up front about costs, never pressure you, always willing to explain their repairs, and they back them up! Eric and all the guys are the best. They act like they are doing repairs on their own car, never shortcutting or half a** repairs! So glad I went there, they have a customer for life!

Very helpful, dont try to constantly push a bunch of stuff. Good quality service. Came in for a flat tire, and they fix a clog in the windshield wiper fluid head for me for free. Great local place.

Hands down the best men and women in the neighborhood- they just happen to be mechanics that know their stuff, don’t pull any shading explaining of what issues you may have with your automobile and go out of their way to provide superior customer service.They have all been nothing short of great to have in our families corner when we have car trouble or just need professional advise-Thanks!

Shower friendly service, very helpful and informative if what was going on step by step. The representatives all made sure me and the wife understand as they went to diagnose the problem. The wait time also was nothing! We were a walk-in and we took about 30 mins. Total and drove away to continue our day.

Best mechanics around!! Very good place to take your car......while other mechanics are busy ripping u off, Eric trys to save you money, whether its on the parts or the labor. The staff and the mechanics are very friendly and courteous and most important, you would t have to bring your car back for the same thing twice.....keep up the good work Norwood Auto!

As usual excellent service from Erik,Fred and their staff. went in for an oil change and they checked everything out making sure my vehicle is ready for summer. I HIGHLY recommend Norwood auto service for any and all of your repair and maintenance needs. You wont find anyone better or more trustworthy !! Thanks guys

Completely satisfied with the Service. Kept me informed during the the repair process. Highly recommend anyone this repair shop. Youll not be disappointed. Definitely comingback for another auto repair if needed in the future. 10/105 Stars.

I would definitely recommend Norwood Auto Service. The communication and service is great.