Having boycotted United for many many years, I was pleasantly surprised to find that the Chicago Terminals were clean, well maintained, freshened up even. There was lots of places to sit and relax. Lots of places to charge. There needs to be more food options. When the food lines are out the door, it might be time to swap out yet another tshirt shop for some more food.

Getting lost here is extremely easy, but getting unlost is also just as easy.Theres over a 100 restaurants however however due to the pandemic currently yesterday figuring out which ones are closed versus permanently shut down is a bit tricky.Like any popular airport you can expect to see some very interesting sites that you would normally expect such as a giant fake dinosaur with a mask on ask going in a middle of terminal one.Due to the popularity of this airport it even has its own Built-in train station as well as dedicated taxi service, as long as you come in early morning hours for Illinois you shouldnt expect any long lines and TSA will always be friendly to you as long as youre friendly to them.

On time, flight attendants & pilots were awesome as usual. No incidents with anyone not wearing a mask

My son and I had gotten to Chicago ORD over 4 hours too early for our flight. We had walked around the airport a little and were trying to settle on where to hang out until our flight when we noticed another flight for our destination was boarding. I decided to ask if we could possibly go home on this flight thinking it would not happen as they were almost done with boarding process. The very kind ladies at the gate went out of their way to very quickly get all our info and board that earlier flight. During these pandemic days I’ve noticed that people are over all cranky and just not very patient or nice these days, so I was incredibly grateful that these two ladies were so nice and so helpful and just so wonderful in getting us that earlier flight that I had to post this review about them. Thank you to the two ladies working the United flight from ORD to IAH at Chicago O’Hare on Wednesday, a Julie Wenninger and the other kind lady who I didn’t get her name working UA2354 at 10:42 am yesterday July 28. Bruce and I got home hours earlier without having to spend a full day at the airport. We will fly United again.

If it was possible to give a negative star review I would give United Airlines a negative five star review. Me wife and I were traveling to Ireland from the US and had a layover in Newark, NJ and a very bad storm came through and our luggage was left outside in the rain and when we arrived in Ireland all of our clothes were either ruined from stains or soaked. United has done nothing to make this right!!! Well guess what United you’ll never obtain any business from me again.

Check in is fast. No power cord area. Limited seating. No board by desk to confirm where you are going. Only a tiny tv. Not a place you want to be for a long time.

Will not be flying using do any business with any companies that fire employees cause of the unconstitutional vaccine that don’t even work mandate!!

Only issue for me is the lack of storage space for carry ons... Travel light. Otherwise, its a 5-star experience.

Thank you United for getting me to work and back to my family. Ive seen the world with Continental/United. Great inflight crews and the best, most experienced pilots.

Best Airline in the world. Flight on time, awesome staff

Things were great going to the gate 22People where very nice

Rude traffic directors! Yelling but not communicating what they want you to do and threatening you! Need a better way with posted rules for arrivals. Never been treated like this anywhere else at large busy airports. She wanted me, I gather, to pull into the yellow blocked off area past the end of terminal 1 but that is no zone! Need to repaint that then! Had I been a new visitor to Chicago, I would never come back and discourage others the same.

Flight crew has been great... When our flight actually leaves. Otherwise, expect the bare minimum, especially in regards to communication.Literally any other airline would be better.

The seats were comfortable and the staff was friendly and efficient. There was a crew doing a detailed scrubbing and disinfection of all the trays and seats in preparation for the next flight as we were getting off the plane. The offered free wifi both ways and had DirecTV on our departing flight. It was a very comfortable experience.

It was crowded but everyone had a place to go.So where I was at it was ok. I seen everyone with their masks on,and we were pretty spaced out,the lines were moving quick,my only advice is to wear socks,I didnt and the floor was cold and idk if youd freak out with germs,I was but Im home and my feet are fine. GO early look around eat buy your souvenirs when you come home.Oh yeah!! I was coming home and had water half filled, conditioner,and tooth paste and yeah!! They took it at Myrtle beach air port...But besides that everything went smooth,

Even though I paid for the economy plus, I really felt like a cow in a cattle truck. Flight attendants are not welcoming or particularly nice and the extra legroom really doesnt distract from the tiny rock hard seats and the proximity to fellow passengers smashed against me. I hate flying.

So far so good. security was good, boarding pass was easy and finding the gate was easy. Fingers crossed flight is on time.

Flight was delayed 4 times. The rest of my experience was pleasant. Checking in. At the gate. On the plane.

The flight attendants will immediately walk up to you, sometimes even when you are properly seated, and demand you move from your seat to a further back spot on the plane. Happened 3 of my 4 flights to me, and others. And I could feel and see the frustration when those flight attendants demand people to move VERY rudely and assertively and proceed to go ask the pilots what to do only to be told Its fine if that customer sits there. Also being delayed on both of connecting flights regardless of time and location, the attendants showed little to no desire to care, it was all Ooooh thats such a close connection! Better run... how helpful could comments like this be? If not even more frustrating that they dont care about whatever it is they have made me sacrifice.If you dont want to read this, just let me tell you, I feel United Airlines employees like Brandy on flight 1155 do not care about you, will take your money and say goodbye, and goodluck.Feel terrible for the individuals who also sat next to me being barraged for sitting where they belong, being demanded to pay more for their position only to be told Oops, my fault youre fine!

If you are a little bit patient, they provide the best customer service.My parents lost their flight because they don’t speak English and weren’t able to communicate themselves with the agents; even after one hour later they (United) handled to help us and reschedule the flight with no extra fee.Thanks, we really appreciate they took care of us.

Ladies Very Helpful checking in still waiting to fly. Need more charging stations..Have Not fly out of O-Hara since 1977

Have flown united about a dozen times over the last 12 months and each time has been really good, not the best airline in the US but very good imo

United Airlines current policy is to change flights,add layovers to preexisting and prepaid nonstop flights with no recourse to obtain a partial credit or refund. I spent 90 minutes on the phone with customers service. RUDE,discourteous and obviously outsourced call center ( THEY just reads from some script) without listening to the customer concerns and grievances. Twits and Nit Witts are answering the phones refusing to provide managers to speak to. Unequivocally,this will be my last flight with United. They have shoved down my throat a flight with a layover even though I paid for a non-stop flight, they have change my safer 4 hour route into a 7.5 hour route exposing me to 7.5 hrs of poor ventilation. This EXTRA TIME in the airport and airplane is exactly Why I paid extra for a nonstop flight ....If I could travel anyother way from Mexico I would. But nevertheless ADIOS United Airlines They have lost me as a customerAnd that to me makes Them losers. I dont think Im alone with the sentiment of customers being lost.

Friendly service. Quick check in. Having a cocktail in the United lounge before our flight

First time flying since the pandemic and United made it a great experience. No concerns from the staff and most other passengers seemed to be respectful of each other. Looking forward to traveling again soon!

I appreciated the cellphone lot. I was early to pick up family, so this was the perfect place to wait. Extremely easy then to get back to arrivals.

This airline is the worst. I was supposed to have wheelchair service on the way down and back up. I didnt get any wheelchair service on the way down to NC. On the way back home, we were stuck in Newark for 3 hours. Our flight from Chicago was canceled while we were in flight to Chicago. We were taken to customer service area and waited over an hour to be seen. When we were seen, the guy told us we just missed a flight home because we had to wait an hour in customer service. He then booked us on a flight at 5pm the next day. United didnt offer a hotel for the night even though I am disabled and will not have the medicine I need. The man we dealt with was rude and short with me. I will never travel with United and I recommend that nobody flies with this airline.

I like flying with United but was highly disappointed when the priority bags were the last ones to come out. We arrived close to 11pm in Chicago last night and were ready to get home and sleep but everyone with priority bags were standing there until the very end.

What a JOKE of an airline a 30 minute flight took 2.5hrs Fly Delta United is the worst flight was changed to 3 different gates after it was delayed 2 hrs !

Awesome airline! Its alk u can say! Its comfortable, flight attendance is great, a movie, snacks... its great.

Garbage flights, on Garbage outdated planes. Half of their benches in the waiting area to board look like they came from homeless shelters.Im in a bad mood writing this, but I was happy before choosing to take this flight

I normally use American Express lounges or Delta airline at the airports but they did not have one here in Chicago terminal 1 so I stopped in at the United airlines club terminal 1 by gate C6 and purchased the $59 one day pass about 12 PM to wait for my flight to Frankfurt Germany at 6:20 PM and I was extremely pleasantly surprised by their customer service and the quality of my 6 hours stay in the clubI asked one of the employees for a envelopes and a postage stamp after Searching all the stores in terminal 1 Just to buy a single stamp apparently they do not sell stamps at the airport anymoreThe front desk airline club employees made over 10 phone calls on my behalf trying to locate a stamp for me and thenOne of the employees from a different gate showed up at the club where I was staying with an envelope and a stamp and she refused to even take the price of the stampI think her name was CristinaI am extremely grateful for all of them for going above and beyond customer serviceAs far as the club it looks like newly remodeled plenty of tables and outlet to charge the food was fresh and excellent I will definitely consider being a United airlines customer (my local domestic airline currently is Delta)Again thank you to all the employees of United Airlines Chicago specially the one who help me with my silly stamp adventureM.Amer B10/24/2019

I was told over the phone that Id be able to get a visitor pass to visit a friend while they were on an hour layover, drove an hour to the airport just for them to turn me away and accuse me of lying about an employee telling me that. Everyone except one worker was super rude and unprofessional and was taking the stresses of their job out on every customer they delt with

Terminal 1 is constantly being cleaned and friendly bartender by Gate B1/B2

Not really happy with the people who changed our seats after making purchase. Was supposed to have nobody in front of us for more leg room. Instead we were seated in the middle of the plane with either take it or leave it. Flight crew was awesome and pilots went as high as 33k to avoid turbulence.

I was flying with UA under keylime air and not a single employee knew where it was. I was exactly where my ticket told me to be, but it ended up being at a different terminal and unlabeled. I arrived at the denver Air (apparently its for keylime air) desk with 20 minutes left and the desk operator wasnt there. I had to change my flight and fly out a day later.

Decent place but alveno airlines is better

Good service considering the volume of passengers they move safely every day!

Ok overall, not like Spirit or Frontier, which are disasters. However, in Basic they dont let you take a carry on, even if you pay. You have to pay to check it, so maybe let us pay to carry it on. ?

Fast check in and boarding. Flight and crew was smooth. I love the deboarding process only wish people would listen to instructions. I felt safe flying and appreciated the extra care taken during covid.

Very good. In minimal price I had 1 free baggage

They had the most awful service I have ever received. We missed our flight because their kiosk didn’t issue us our boarding passes. They had no one at the terminal to help us. We had to go to another terminal to see an agent. The agent proceeds to yell at us and says it was our fault that we didn’t get our boarding passes. We had to pay out of pocket for a night in a hotel. Save your money and fly Delta, never have problems with them. Delta apologizes when they make mistakes, they don’t call the customers idiots like United Airlines.

United airline is running a scam, i carried on a bag from ohare to tampa and on my way back they charged me $35 for the same bag saying its too big, i always travel with the same bag no other airline charged me but united!....

EXCESSIVE mask policies. In Illinois and in Texas BOTH there is no state mask mandate and as of 2 days ago the CDC has lifted the mask mandate so the OVERKILL, EXCESSIVE mask policies that Unit has adopted are something Id expect to see in a communistic state. Get over it people, every one has their vaccine and/or has had COVID at this point in our lives. Move on and provide better customer service.

This review is for the second half of my trip which was from ORD to AUA (Aruba). The gate people were professional. The stewardess was friendly and accommodating. The worst part of my flight was the bathroom, but lets account that its an airplane bathroom. The service received was exceptional in comparison to my flight from PHX. United @ OHara got it right!! Take note United @ SkyHarbor!

Excellent flights to and from West coast. Flight crew were very professional and understanding in dealing with all the passengers and observing the current protocols in place.

Good people and smiles all round but needs to update the inside of plane

Suitcase wheel broken nobody in baggage to help me literally carry my damaged bag

Poor customer service one lady out of many was really nice, dont like there luggage rules even with fragile signs on luggage my items were broken and they were rapped in clothes still broke

Not enough room between the seats, no leg room, but the flight was very smooth

Great customer service and the flight was 9n time. Win Win situation

United employees are super nice and very helpful. Used to fly American but no more.

BOM TO EWR what a good experience after a long time with United. Good food and service.

Personally I think United Airlines has lost focus on customer service. If I can I will fly any other airline. As an example. I was on delayed flight from San Juan through Huston to Chicago. Because of the delay i had to stay overnight in Huston. As a result my carry on of liquor from San Juan had to be checked. So an additional bag was checked in Huston. When arrived in Chicago the bag of liquor was missing. I had the luggage tag but the baggage check would not check records cause she insisted I had my bag. Finally after 20 mins she listened because I would not go away.

Uncomfortable seats but definitely better than spirit.. Flight attendants were awesome. They acknowledge my grandmothers 86th birthday over the intercome. She loved it!!!

My gate-checked bag wasnt on the jet bridge when I deplaned like they said it would be. They said theyd bring it out to me, but othet passengers further back on the plane got theirs first so I went back on the jet bridge to retrieve mine and the employee gave me attitude. When I pay United rates I expect competency. Rest assured that incompetence will induce full Karen mode.

It depends who you run into the counter... They have some employees that are horrible, rude and ignorants. Yesterday a had a good one and a forgettable.

I love United. Got me to where I needed to go

Plane was delayed due to weather in the surrounding states. But the ride was very smooth

Great, all flights on time and fantastic flight attendants !

Flight was delayed 4 hours for no reason, and seat was change from row 15 to 34 because they screwed up my seat assignment .

United Airlines staff is Awesome!The aircrafts are clean, the staff is courteous.. I like the hustle and bustle in the airport

They’re expensive. Also, the flight was delayed. The staff were professional. I really enjoyed the cookie they provided on the flight. I saved the wrapper so I could order it.

Spoke english, helpful. Friendly, courteous, great experience. 10+

Gets me everywhere I need to be.The logistics of running an airline from the jet engines to the flight paths has to be an insane nightmare. It looks seamless the way United handles it

The plane successfully took off, and successfully landed. Crew on flight were fun and helpful.Everything else was awful, even for Uniteds low standards.

Very organized in getting passengers on and off the plane. Fair price was excellent due to a special UA was having early in the year.

My favorite airline, Mileage Plus member for years

Received notice of a 90 minute delay a hour prior to boarding, not for any weather conditions,or a mechanical problem, or even a security problem, they needed a pilot. We waited a hour and a half in the airport for the pilot to show up.

Its air travel and united is nothing special even business class is not as good as other airlines.

Very friendly employees easy to navigate the airport and very clean. It was my first time flying it really was bad the landing was bumpy but a great experience.

United flight between Ohare and Denver and back...ooh la la...I love everything about that ride! Great vibes and great staff all around! I recommend it!

I have always flown United, but they are flying near capacity and when things go wrong there are severe delays.

Still a mad house even during this pandemic.. Not much social distancing quick in just get here early.

Efficient and clean cabin, friendly crew and courteous service.

I recommend United over Southwest and American Airlines!

ALL I CAN SAY IS THAT I LIKE UNITED AIRLINES. VERY PROFESSIONAL

Im annoyed with ALL airlines right now. WAY TOO MANY DELAYS AND CANCELATIONS on the airlines part.

The airline part is ok, but their warehouse has awful employees. Rude and ignorant

Very professional. Smooth like butter.Nice service. Thanks jacksonville florida airport.

United Airlines - Buyer beware!Went to Hawaii after much planning and anticipation to see family for first time in over a year. Between my husband and myself, it was a total of 8 first class flights ( a rare treat but medical issue necessitated it) to get there and get back.Lost 4 flights as flight to LAX delayed to point would not make flight to Hawaii ..... Had to zoom up to LA, find long term (very expensive) parking and shuttle to airport. Got to Hawaii.Flight back seat assignment was NOT first class (although there were 2 empty first class seats on flight).The real kicker was the absolute lack of United support from reservations and customer care.Ok..... how about the refund:took only 4/8 flights based on United flight changes; got 2/4 flights in first class. In my calculation they owe us a significant refund.Initial response was they owe us nothing!! After back an forth, we were emailed that we would get some money back.Considering used only 50% of paid flights and 25% of first class ( 2/8 flights)..... this just not add up - where is customer service United?Are you purposefully driving customers away?Would think long and hard before using United again.

Great, very friendly people works there.

United had us spaced apart. They still had beverage service which was nice on a 2, 2 hour flights. Staff was great. Barbara, (From Missouri) our Flight Attendant was really nice from JAX to Chicago.

The experience was good, very organized for the first time ever !! Most of the time nobody listens and it’s over crowded .

Courtesy and able to accommodate last minute reasonable arrangements. Lots of leg room on the flight, which is always nice

Great job boarding and disembarking in a difficult time. Planes were clean, handing out the alcohol wipes helps us clean our areas. I am satisfied and would definitely fly again in the COVID period under a United banner.

After 13 delays. I will never fly United again. Nor will I ever fly to Chicago again. The worst airport, no organization, at all.

On time no hassles in business class

They need to let people know when pets on the plane ....someone had a cat on and Im allergic

No one around to give directions, and when they do they are either inaccurate, or wrong. I wasted money on Covid test due to inaccurate information from the ticket agent now Im stuck here 2 days. Im praying I dont have to take another Covid test it would be my third test here in Chicago they made money off of me. Ill never fly to Chicago again.

Great Flight, Awesome Captain!

Not enough signs to CTA or any live person to ask questions.

4 flights 4 delays! Ill try a different airline on future travels. Costumer service says thats part of flying.

Its not just economy class now, its basic economy, means u have to pay extra now for carry ons. Also united screwed up my seating. *sigh*

Seems unlikely such a gourmet dish is actually a meal on an airplane huh? That’s not it, the new #unitedairlines #unitedpolaris really outdid their competitors on this one. The biggest compliment I have as a frequently global traveler is it’s attention to details. Besides the usual business class amenities, e.g. the wines, dedicated flight attendants, flat beds, the little seemingly unnoticeable things #unitedairlines deserve real praises. I will point out a few and let the pictures do the rest. 1. Intuitive seat controls, so much easier compare to the clunky controls previous business class had 2. Supersized yet nimble tray table made it easy to eat, read, and work on with a laptop(s) 3. Storage rooms, too much that you will have comfortable space for your pet squirrel 4. Ladies, a mirror next to your seat before you dash off for your most important business without waiting for the crammed and crowded bathroom 5. Privacy. Every business seat was designed to provide privacy without another passenger needs to step over you. There are a few more, but I will let you discover them yourselves. I will continue to leave objective reviews for airlines to help with fellow travelers. One minor mishap, the light button didn’t work, but fortunately the other light button on the controller worked. Flight details: PVG->ORD, 777, Polaris. #flight #flightreviews #seatguru #airlines #airlinefood #travel #businessclassflyer #businessclass #airlinereview

The online agents are amazing

I was really disappointed in the fact that I flew United, paid more for my ticket with United than I have on other flights that I have flown this year, the worst part was is that there was about a three and a half our delay just because of some connecting flight in Springfield.... they offered no recompense it just felt

Pros the only way to go

I have been traveling United for many years, Europe, Hawaii, California and Memphis several times a yearToday was the worst, ended up in a hotel in Chicago, $238 because of poor management of United

Checking was quicker then usually regardless of being busy