I have enjoyed living at Wellington at Western Branch Apartments for 2 years and have found the complex provides a safe, friendly, and quiet environment. Management and other personnel have created a Resident- Focused atmosphere and what few times I have had to call on Maintenance, they have been quick, knowledgeable, and resolved the issue the same day. The complex must have remodeled the kitchen with new appliances and the carpeting is practically new. The grounds are well maintained and the Complex is attractive with ample parking - you are close to everything you need at this location. A shout out to two great people Jen & Carol - they make you feel at home.

I applied for an apartment earlier this year and was added to the waiting list. I contacted the office a few weeks ago to request my security deposit back via voicemail and I have yet to receive a return call! I don’t have $200 to give away. They have not kept in contact about my position on the waitlist ever since I turned down the two bedroom for a three bedroom I believe back in April or May.

I have been living at Wellington Apartments for a little over a year now. The apartments itself is very nice and very quiet.. I love it!!! The maintenance staff and housekeepers are always making sure the hallways and property is looking good for the residents. The lovely office staff is always there to meet your needs. I would most definitely recommend this place to call your home.

I love the place it’s a great first place option very quiet neighborhood everyone is really nice staff is nice

I LOVE living here!! It’s clean, quiet, and the staff is the best!!

BEST APARTMENT COMPLEX EVER!! YOU CANNOT BEAT WHAT YOU GET FOR THE PRICE YOU PAY.. FRIENDLY AND AMAZING STAFF. GREAT QUALITY OF LIVING. I ABSOLUTELY LOVE IT HERE!!!!!

We have officially been here 6 months and I always wait that long before I write a review. So overall we love the apartment and the staff that work in the office as well as all of the maintenance team and unit cleaners. There are a million great things I could write but I will highlight my favorites. The layout of the apartment and the square footage for what we pay is outstanding. We have the one bedroom with the den. The den is like the size of a second bedroom so its perfect for my husband who does all of his work from home. And its far enough away from the living room that you dont feel to far away but far enough to have space if needed. The kitchen is a little cumbersome in ours but that is because our pantry is hidden by the fridge so we dont really have full access. The ac works fine, but if you let it slip away as in you turn it to 70 in the summer it will sit probably at about 74. On cooler nights the massive windows provide ample enough circulation to where you dont need to have the ac running at all. Unfortunately our sink when moving in has gunk on the left side of it that will not go away no matter how hard I scrub so it leaves an uneven finish on the bathroom sink but still thats minor. We got lucky because our neighbors are fantastic and we can never hear what they are doing once inside of the apartment. You will only ever hear your neighbors if youre in the stairwell. The dumpsters located at every corner pretty much are a blessing because when you first move in and have all the boxes to throw away there is always room. The garbage men come like every other day so its never really full. Parking on the other hand is a little rough sometimes because there are not assigned spots which is good if you have people over or if you have multiple cars, your family members wont struggle being sent to the other side of the complex trying to find guest parking. Bad side is that if you come home after 9pm theres not parking normally or its super far from your building. There are a couple abandoned cars that take up spots and they dont seem to care about towing them so thats frustrating. When I say abandoned I mean state sticker and inspection both bad months ago. Tires flat to the ground. Just unmoved cars lol. Also never had a bug problem either. Never seen a roach or ants inside of the stairwell or our unit.Now the super pro of this entire complex is the staff. The maintance team are super sweet and come and fix things but also if its something you could do yourself they will explain whats wrong and educate you on what they are doing as they do it.Carol in the leasing office is nothing short of an angel. If you get the chance to speak to Carol in your apartment process you will be nothing less than pleased. I have never run into her or got a call from her where she seemed annoyed or bothered. She will wave when she sees you. She will remember your name and she will always smile. Shes empathetic and she always seems to care about what youre talking about. There was a time that we were still shopping around for apartments but after meeting Carol (and the other staff members who are great as well) we knew that our search was over.Thank you so much at everyone who helps make wellington a place I can brag about to people.

What a great place! Very nice and reasonably priced. The staff is amazing to work with. Very good for disabled and elderly, too. We love it here.

Wellington Apartments is a fantastic apartment complex! The management staff is always ready to help with any request. Their communication to tenants in regards to property updates are given well in advance. The maintenance staff keeps the grounds, and the hall/stairwell interior of the buildings super clean, even the public dryer lint filters are clean! They have office holiday theme open houses during the different seasons, and pool parties at the beginning and ending of the summer. My utility bills were exceptionally low; I believe this is due to great installation, and I am careful not to waste. My electric bill was never over $28 (single person/two bedrooms). No bugs or mice to be spotted. If you have ever had a bad experience at an apartment complex, you will not have to fear that it will be repeated here! And, they have won awards to back it up! I highly recommend this community. Good luck with your move!

Three years ago I posted a review of how great Wellington at Western Branch Apartments is. This place has only gotten better. The front office staff are the best. Maintenance and housekeeping are very friendly and there when you need them. After almost six years I still enjoy living at Wellington of Western Branch Apartments.The complex is very clean and convenient to everything I need.

This is a great place to live! Utilities are reasonable and it is a great school district! If there is a maintenance issue, it is taken care of asap and I feel like I can trust my neighbors. The staff is wonderful too! They have pool parties in the Summer and little appreciation things just about every month it seems. They really make you feel cared for and I am so happy I picked Wellington as my home!

Lived here for almost a year and have had no issues at all! Easily the best bang for your buck that you will find in the area. Living right next to Harbour view means you’re close to shopping, restaurants and more. Any time I had an issue it was resolved within an hour. The staff is extremely friendly and very consistent in their level of customer service. I would recommend these apartments to anyone who asks! Oh and also a great pool during the summer!

Great price and dedicated maintenance staff

A very lovely and charming area with many close by stores and restaurants. Amazing staff as well. Just ask for Brittany and she is always there willing to help out where she can. Greeting you with a smile and open hand ready to assist. LGBT friendly and Military friendly. Lived here 2 years and not one problem that wasnt immediately taken care of.

My family has lived here almost 4 years. The apartments are nice and updated however, the tenants should be screened more carefully. Other reviews mentioned drugs and yes, it’s here. The kids loiter and do drugs in the entry way. The parents know but don’t care. When we call the office, and tell the office staff who it is, we get “oh we will handle it.” The activity slows for a few days and then it’s back to normal. By the time you call security and they come, they are gone. By the time you call the police, they are gone.Needless to say the parents and the kids are still living in the building as tenants even though the lease says no drugs or loitering or illegal activity. Letters left on the doors from management don’t help if they don’t follow through with the promises of checking the premises and being evicted. I feel that since management doesn’t have to live here, they really don’t care. Our plan to move as soon as the lease, if not before, is up.Management please crack down and screen more carefully or you will continue to lose great tenants!

Ive been a resident at Wellington since 2016. The staff has always been outstanding and accommodating to me! The neighborhood itself is nice and quiet, just the way I like it. The apartments are good quality also. I may have called maintenance once over the past 3 years!

This is place is run very well. Older apartments but renovated nicely. They respond quickly to maintenance concerns. Lifeguard at the pool. They didnt nickel and dime us when moving out and refunded most of our security deposit. I always felt safe and the grounds were well maintained. Only improvement I can suggest is if they could find a place for a small dog park.

Im coming up on the end of my first year here and it has been a pleasant experience. The property managers are polite, helpful, and personable and the maintenance crew is timely, knowledgeable, and friendly. They keep the property clean and give good notice if there will ever be maintenance or an inconvenience. This place really is the best price for a quality place to live in the area. Ill be here until I decide to buy a home.

The staff of Wellington at Western Branch are awesome. The customer service is highly commendable. The grounds are always clean, and manicured. It is a safe environment that I feel completely secure in. The staff from an administrative level to the ground keepers and maintenance are very dependable, quick to respond to your needs and concerns and always available to assist you as needed. I couldnt be happier in making the decision to reside at Wellington based on these circumstances. The staff are always coming up with innovative ways to bring our community together and to let the residence know that they care and appreciate them. I would highly recommend these apartments to anyone. THANK YOU!

This has so far been an overall amazing place! I highly recommend this to anyone who wants to have a friendly good apartment experience. Its close to a lot of activities or just a few minutes drive. Great location, friendly staff, amazing amenities. affordable rent and always great things for the family. I cant say enough amazing things about this place. Really happy I got to move in!

Absolutely the best place to live in Western Branch. So happy with the staff and our apartment. Always there for us and friendly service. The neighbors are amazing as well. Very well kept grounds. Safety is always a concern of ours and I have always felt safe there.

I have been here since August of 2014 and it has been great! The price plus the quality in the area is unmatched. Pool is a great amenity. They make sure areas around complex are clean and safe and continue to upkeep the area, weather it be restriping the parking lot or keeping grass cut or keeping hallways clean. And always efficient in getting maintenance issues taken care of. Thanks for all you do Wellington management and staff!

I live alone and I always feel safe! The neighbors are quiet and the staff very friendly and helpful. The buildings and grounds are always kept clean and neat. Its a great place for singles or families. Id def recommend Wellington to my friends and family!!

Nice place to live...I have no problems with staff they are always helpful. However upon moving in Ive always smelled marijuana BUT my neighbor has been wrongfully accusing me and my son and he doesnt even live with me! The neighbors are my problem and the rental office believes them with no proof! I feel like a target and my next step is to seek legal advice. Im miserable at this point because the rental office is going by hearsay.

Its so-so. Ive had good moments and bad. Good: Office staff are kind. Emergency Maintenance guy is fast, kind, and does quality work. Pool is great. Bad: Kids in the neighborhood are out of control. They have cut off my buildings water heater and power several times. The kids in my building are great, but the ones behind me are disrespectful. Exterminators spray outside the apartment and that causes all the bugs to come inside. The updates look great at first. Then you realize all your outlets are upside-down, reversed, or not even attached at the wall. The effort at updating was there but the execution falls short.

Moved in Oct 2016, Office staff are friendly and helpful, apartments are clean and updated. I had to get maintenance to fix a couple simple things but they made repairs the very next day of our report. Great place to live overall and so Pet friendly

Moved in last week. Awesome move in experience with a very friendly staff (Brittany and Penny). Close to everything you might need so great location. Nice apartment with updated kitchen. Would recommend to friends.

Love the new kitchen and bathroom updates. Very accommodating and great staff. Ive only put in one maintenance request and it was done very promptly, correctly, and they called to make sure everything was done. Awesome place to live!

LOVE this complex always clean and quiet. As soon as I would call maintenance or for anything it would be fixed right away! Never had a problem and i lived there for 3 years. Definitely the best complex I have ever lived in. I would still be living there if I never moved to another state.

Safe and comfortable, with an excellent staff willing to help whenever needed. Any time maintenance is requested, they are right on top of it. Always willing to work with you with a smile. Jen is the absolute best, so kind and happy to help.

Amazing staff, very friendly. Love the housekeeping that keeps the stairs, hallways and washer & dryer area always clean. Great location. Love my apartment. Beautiful.

Only good thing about this place is the location. Other then that Id stay away. If you have a down stairs apartment you will hear the floors upstairs creek all day from other tenants. You can hear you next door neighbors conversations clear as day. I work nights and sleep during the day and they have no respect at all. Had maitenence come in my apartment FOUR times in a 2 month span while I was sleeping...

I recently moved back here after having to leave, and I can honestly say I have never been happier at an apartments complex! Staff is great and friendly, maintenance is expedient, any issues are resolved. Overall a great place to be, and I LOVE living here!

Pros: the apartments are in a decent quiet area. The price is great. The apartments are updated and spacious. Staff are nice. They even give you until the 5th to pay your rent.Cons: BUGS! From the day I moved here there have been water bugs and all kinds of spiders. I see a bug at least every other day. It is annoying and gross. My apartment is clean and well kept but the bugs won’t go. They even came and sprayed and the bugs returned in a few weeks. THEY COME INTO YOUR APARTMENT WHENEVER THEY WANT! There have been two occasions where maintenance men have Walked into my apartment after knocking once. They didn’t even wait until I was able to answer. You can also hear through the walls very easily.This is a good starter apartment but if you have other choices go with that. If I could afford to live anywhere else I would. I was stuck between two and three stars but two will have to do.

Ive lived here in two different apartments for the last 3 years. As a military member it is both close and far enough from work. The services are fast and awesome. I love it here

Horrible experience My roof in the kitchen fell due to water damage. The office completely showed little regard for the situation. When Trying to move after my lease was up I was given the run around I sent the a letter to let them know I was non renewing. They tried to bully me into staying. Would not recommend this apartment until they learn that customer service is important to the customer.

There has been multiple shootings and robberies in the neighborhood within the last month in Wellington @ Western Branch. Office personnel would not inform new tenants or the ones that’s already living on property. 8/4/2019 another shooting happened in complex which an individual was shot. Property management came out and the next day they put notice on every door about a pool party but nothing is posted about the criminal problem so tenants can be aware. Its a lack of caring about tenants but care about money as far in not loosing a tenant. Neighbors can’t work together because office don’t inform residents by memos. Neighborhood is truly unsafe. Check Chesapeake police records on incidents in neighborhood.no security patrols after being called or police.DESERVES NO STARS

Great location, amazing staff, good price. I have enjoyed my 2 years in these apartments.

This place is a rip off. From the pilling paint in the kitchen my baby food eat to the flea invested carpet that had to get treated numerous times. Mind you I had no pets, but the previous owners did. To the moving and being charged a crazy carpet replacement fee for a half a dollar spot in one room and a dirt spot in the living room from me moving I did not get up. Be careful they are running a scam on carepet replacement have you carepet cleaned per contract because if you dont they will punish you with unnecessary fees.

I have lived here for 14 years and i really like it.my son also lives on the property.keep up the good work.thank you all for everything.11/08/2016

I love Wellington! The price is reasonable, the maintenance is prompt when needed, the office staff are attentive and friendly. The apartment itself is in a great location, in an awesome school zone, and great in regards to space, storage, and very esthetically pleasing. I love the recessed lighting and back splash, but the deep soaker tub is definitely my fav!! The buildings and grounds are always clean and kept up too. I love living here.UPDATE: 4 years laterI have had to move to a different city and I cant tell you how much I miss my apartment and that tub, the staff and all of the holiday going ons for the community. Still an awesome place to live.

Love it here! Friendly neighbors in my complex and cheap rent. Thats all this guy needs!

I love the area its quaint and beautiful, the apartment are clean, the grounds are up kept, the maintenance is on time and the office staff has a beautiful personality.

I have found the maintenance in particular to be excellent! Always quick and effective....

Starting with the small stuff, the rooms are very clean, theres plenty of parking, and the prices are very good. The location is suitably central to chesapeake, norfolk, and newport news. The NNS Shipyard and Norfolk Naval are both 15 minutes, as is Sentaras Norfolk General Hospital. Cant beat it from a logistics standpoint. Its also very safe in the midst of portsmouth and newport news.Additionally and most importantly, you cant find better office staff. Jenn in particular has been extremely kind from the first day. I had called around quite a bit to at least 50 apartments. She was not pushy about getting me to sign up, very upfront, answered every question i could have, and helped me in a special circumstance regarding my moving in. Problems with the apartment were literally fixed the same day or the next day. The whole staff is relaxed and just all around pleasant.

I was very disappointed when I moved in because there was a lot of squeaky noises coming from the floor above us especially from the master bedroom. It was impossible to fall asleep sometime because the tenant stayed up late. I got in touch with the manager in the office and they spoke with maintenance and they said the floor was old and they needed to replace the old flooring with new ones. They asked me to give them sometime to fix the problem because I was not willing to pack up and move into another apartment. To make a long story short its been 5 months since I moved in and nothinyg has been done yet. Its a nice area to live and the rent is not bad, but its not worth it. Im definitely moving out when my lease is up. I would never recommend this place to anyone.

Staff are helpful and friendly, the apartments are nice and comfortable!

I love the service, easy process, and Brittany was very helpful

Children run around screaming at all hours, the kids will cut off your power box at anytime. The maintenance will just walk into your apartment. you receive no notice if work is being done in another apartment and if they think your apartment isnt spotless they want to inspect it all the time.

Horrible!!!! Late on fixing everything and a bunch of cover ups. Pool not maintained. Mold in apartments. Unprofessional and they will keep your deposit.