The young lady that took care of me did a great job. I appreciated the fact that everyone wore a mask. I think they could have done better with the social distancing, the way the have the pedicure chairs set up it should be 2 customers in an area now 3 to 4 in every corner. Especially if its not that many customers in there getting a pedicure.

LESS than 48 hours later… so I drive damn near 20 minutes to get it repaired & this man literally telling me “I got time” when I tell him that I can’t find the color that he used previously! So he wanted me to waste my time instead of addressing it professionally & with respect!!!This clown of a business will mot be getting my service anymore! If you feel like I got more time to waste after already wasting gas to come back to your business to fix your poor quality, then I need to go where people are valued!My business brings in more than their little salon, so they need to put respect on people! Spend hundreds with these people EACH TIME, but never again!!!I don’t get my nails done one day, just to have to dedicate more time & another day just to fix THEIR POOR SERVICES!!!CLOWN BEHAVIOR!

Huge nail salon. Plenty of space so youre not crowded next to a bunch of people while trying to get your nails done. Staff is friendly. Ive only received the pedicure services here but Ive been happy each time. I would definitely go back again. This is my go to nail salon now. I do wish they had more colors and polishes to choose from but regardless they do great work.

They do nails okay here, definitely more on the pricey side and almost every time I come here there is a 30-40 minute wait. Only accept cash gratuity as well. Workers seem to only speak when it has to do with nails so if you are looking for a salon where you engage with your nail tech this may not be the place for you. Nail designs and colors are basic

I’ve been to this location a couple of times and every time the customer service was horrible. I drew the line when I took my great grandmother to get her nails done here and they were extremely rude, and not understanding that this was a lady in her late 80’s they were talking to. She can’t hear as well and how they treated her and handled the situation was horrible. Nice facility but horrible customer service, and they change the prices everytime I come. If you go into the salon they don’t even have the prices up. Very rude and overall unprofessional, because they will talk negatively about you in front on you in a different language. They’ve done this with me, and I’ve witnessed it with other customers as well. Again, very nice facilities and it’s not everyone their but this lack of customer service has happened too many times. I don’t usually write reviews but the interactions that have occurred and have witnessed is ridiculous. The owner and his wife are rude.

The receptionist acted clueless when I walked in. The nail tech was friendly, but she made my acrylic nails too thick with that white powder. I was told to go wash my hands to get the debris off, and when I returned my nail tech wasn’t there, and she was just wandering around the place. One of the male nail techs painted my nails for me, but he did it so quickly as if he didn’t care if it turned out sloppy. This was my first time coming here, and honestly I don’t think I’d come back.

First timer with this shop. Went to the area to visit a shoe store. Ended up popping in the nail salon. Very clean and orderly salon. Wait time was just as the host quoted.Yazmin did a wonderful job with my pedicure. She was quick, but thorough.

Ive gone twice now and both times I was helped almost immediately after walking in the door. The nail techs listen and make sure you are satisfied before letting you go.

Very disappointed as a first time visitor. I stopped by for a 1 nail repair, older lady said that will take to much time. I felt like since I refused a full set(waiting until I see my reg professional) that was not worth her time. Pretty sad to turn business away, because you felt it was not worth your time. I went else where and it was worth their time.

The people who run this place are rude and there is always a wait. The wait isn’t because they don’t have enough people - there are MANY more technicians here than in most salons. It’s also not because it’s very busy - there are far less people in this salon most of the time than one would expect to find, given the size and numbers of technicians. They don’t care if customers wait- they seem to feel customers SHOULD wait, and that they should do so quietly and happily. You wait just to wait. They have better things to do than take your money. I guess they missed the part where customers have options. Go somewhere else. Let this place crash and burn. It’s a great space for a salon and it’s in a great location. Hopefully owners with better business sense will take it over soon.

I was sorely displeased with services this time. Felt like a NUMBER. .my two techs were Kathy (pedicure) and Rachel (gel manicure). Both seemed preoccupied and consistently talked to other people and looked around for the next sale. They both rushed my services from start to finish. What took the poor experience over the top was when Rachel finished she simply walked away did not say a word and moved on to the next sale. Ive been here several times and usually opt to allow Lisa or Jennifer to do my services but they were busy today. Possibly should have waited. But total poor service today and in a climate like this to give money away at least let me enjoy the pampering where someone is taking their time. I could have given money to another vendor. VERY DISSATISFIED.

Best experience ever everyone is so nice and professional!

Great shop. Clean and professional. Rachel does the best nails. She gives you exactly what you want and Roni is a master on the pedicures. You cant go wrong with this nail shop.

This place is big, clean, affordable and efficient. I went on a Saturday and they were packed with a wait time. I came back on Sunday and I was serviced rather quickly and my tech was very nice and qualified. You can only tip your tech with cash only, which is why I didn’t give this place 5 stars.

A great place, luxurious design space. Enthusiastic service, friendly owner, experienced staff.Perfect for you and your friends.

Owner & his wife are extremely unprofessional. I asked a question regarding my one broken nail costing $10 to fix (it’s usually $5) … the owners wife then refused to fix my nail. TRASH

Horrible… Decided to give them another chance after almost 2 years of NOT going… Immediately reminded of why i never came back… The wait is almost an hour… so many seats but hardly any patrons… make it make sense! And my nails look atrocious… I didn’t have time for them to fix it yesterday after waiting an hour and then sitting for 45 min while Rachel did a horrible job on my nails… she wasn’t even focused, and kept looking up at the door for the next patron…( I’m going to see if I can upload a picture…)

The salon is inconsistent at best. Today I left after waiting two hours and 15 minutes to be serviced. I am returning one week after getting my nails done. My gel polish is peeling and the owner has already “fixed” the problem once. I think I had to wait so long because I requested that the owner not try to “fix” them again.

The worst service and customer service ever! I wanted my nails redone because I didn’t like them and they said I am wasting their time and they didn’t even do my nails right the second time nor did they give me the he design I wanted but still charged me! Do not go here!

This establishment used to be professional and a great place to come to get your nails done. Unfortunately it is no longer like this. From the looks of things nothing significant has changed. Management appears to be the same, but the service and moral of the establishment has gone down significantly.  They lack good communication and professionalism when it comes to the customers they serve. Lately they tend to have people waiting for minor services for long periods of time. I came in today before 9am (online says the dont open until 9 but they were open) to get my nails done and was brought back immediately. I was never told that the nail tech I requested was already with someone and that I would have to wait. I wasnt made aware of this until my nail tech walked to the station with another client and I was asked to move to the seat beside her. When I asked my nail tech how long it would be, she told me about 30 mins even though I could clearly see that her clients nails has not been started on at all. I waited 45 minutes a few weeks ago for a nail repair on ONE nail. I was placed in front if someone and when I went to locate my color and I came back, someone else was already seated where I was placed with the nail tech. I would have left at that time but I didnt because he had already soaked my nail and put the tip on it. They used to allow you to make appointments and now they no longer do. Not sure why, but it probably would be beneficial if they allowed you to do so again. I really like my nail tech and I just hope that someday the Spectrum Nails that I use to enjoy returns, but until then, I will no longer patronize their establishment. My advice to anyone considering getting their nails done here is to call ahead and ask about the wait, to ask again upon arrival about the wait and hopefully youll have a better experience.

They are very unprofessional, especially the owner. They also claim they cannot do long nails (even though my nails are medium) so if you are getting them a little bit longer they will claim that you ruined your own nails.

My nails look sexy asl no kizzy ong an em. 4x

The prices and look of the place don’t match the service here. Both times I have come, the receptionists have acted clueless and out of touch. No welcome or instruction on what to do/where to sign up. I was just stared at until I asked where the waitlist was. The area where my service got done was not cleaned before I sat down-dust/debris everywhere. Once my service was done I was taken to pay and my technician jumped in with another customer and she was too busy to take my tip. So I asked the receptionist if he could please give her my tip and again, a blank stareAlso, if the wait time is over 1 hour you should advise people. My mistake for not asking before I stayed-after waiting almost an hour I asked how much longer it would be and spaced out receptionists decided to inform me then it would be another 30-45 minutes. The work is average-you’d be better off going to a regular nail salon than this “spa”

Usually they do a good job. Just dont go close to closing time

A good nail salon is hard to find these days but I like Spectrum Nails. The salon is pretty and the space is pretty large. The wait can be a little long, I suggest going during the week. The last walk in they will take is at 7pm. This salon offers so many different polish options which makes it even hard now for me to pick a color. The nail techs really take their time to do your nails right so maybe that is the cause for the

I have been going here for a couple of years. The service has gotten worse. Rushed, sloppy work, pushing more expensive services. Manager did my nails, said I should have gotten a new set a long time ago but no one on HIS staff recommended it. He was rushing me and too rough removing my old nails. Didn’t even want to make a change I asked for. Go to Ombré Nail Salon. They are a further drive for me but SO much better.

Over-priced!! a 60 pedicure holds the same quality of 30 dollar...no huge difference as they say. Your paying for the ambiance and not over the top service. Same old typical nail salon but not worth the prices. There was nothing spectacular about the services I received.

Try to get you in quickly. No appointments on weekends. Not to pushy with add ons

Im Sorry but once you begin service especially midway through you should not change techs because someone who came in significantly later wants you. Completely ruined my relaxing experience to the point the tech didnt even know where to pick up at. Im literally having to instruct what I knew had not been done.

She charged me $50 for a full set & then did what she wanted to do .. never asked ( added what she wanted) def not coming back ! Wouldn’t recommend

Very clean and pretty place. But, I went to get a gel manicure on Friday and it is now Tuesday and I have growth that looks about to be 2 weeks old. I went in the show them that the nail tech did not get close enough to the cuticle and they said “they don’t look that bad, we aren’t fixing them”. Since considering I paid $30 just 4 days ago I will never be back

The tech( Anna) did a great job, even though her hands was shaking some. I was a little concerned. She can be a little more friendly in communicating with the client, would make the client feel more comfortable with her. she did do a great job on my nails.

I usually have the best experience ever but even I went today, this wasnt the case. There was a wait, which I didnt mind, but after waiting almost an hour there was no structure. People came in after my guest and I and were treated prior to us even after being told we were first. No one came to acknowledge us so we got up and left. The receptionist was horrible. She didnt keep a list not did she even keep order of the clients. To have traveled from Mooresville and receive bad treatment was frustrating and upsetting. Not sure if Ill be back.

I love the customer service here and the quality work provided

The wait was a little long but my pedicure is awesome! They did a very good job.

Charge more than on meun and 6 hours for a Pedicure and S&N Dip is crazy not worth it

Poor service!! If you are only getting one service they will overlook you for someone getting more than one service . I waited for 45 minutes to get my nails done while they seated people who came in after me.

Was misquoted over the phone. Price was much higher than discussed upon completion of my service. Paid the price nonetheless and to top it off two of my nails crack/break less than three days later... for reference I got sns. Will not be returning to this establishment.

Awesome job just what I wanted!

The staff was extremely rude. This is the second time I’ve had a negative experience here. I won’t be back.

Nails were very rough with bubbles. When I showed him he act like nothing was wrong.

EXCELLENT CUSTOMER SERVICE!! ONE OF THE BEST IN CHARLOTTE!! LISA IS A WINNER, ASK FOR LISA IF YOU STOP BY!!

Excellent service! Bunny took her time & did a phenomenal job!

Worst nail place ever. My nail got infected after I visited glued my skin. I feel like they rush when doing nails they don’t take care of your nails. Don’t waste your money

I went to this shop on Friday and got the SNS dip powder. The man that did my nails took so many short cuts from not applying the powder correctly, to not even asking me to wash my hands before finishing. The problem came in when Sunday four of my nails were chipped with paint coming off. I called and he agreed to repair them but when I got their he continuously put people in front of me and asked me to come back another day. There was a reason for me calling prior to arriving, and letting him know what time I would be there. I have used this shop for over two years and this last year experience has been the WORST. I will not be returning neither will any other members in my family or any others that I have recommended. Common curiosity and rectifying a concern in FREE.

I have always gone to spectrum nail spa I even recommend some of my friends and my mom. We usually go get a gel nail manicure or pedicure or both but I decided to try a regular acrylic full set. I was there around 4pm today with my mom and she was getting her gel manicure done with John and she mentioned that he was excellent, however the manager did my regular acrylic nail set and through the process he was very rough, he made my cuticle bleed and cut the side of my nail and didn’t even make me aware till I noticed while I was washing my hands. While he was filling my nails he was very rough and I felt like all my nails were gonna fall off. He was also answering calls freely on his phone talking to someone about showcasing a house which I thought was unprofessional while doing someone’s nails.There was also a problem with his nail polish application he applied too many layers of nail polish and when it bubbled up he was getting mad at me saying I should have paid more for gel polish. I’ve gotten regular acrylics at Sally’s nails and they’ve done a better job. Now it’s 11pm and my fingers and sore and they hurt so bad I can barely type or hold a pen in my hand. I’ve never had this happen before. If you go to spectrum nails never let the manager do your nails you’ll be in excruciating pain.

I come here all the time for my pedicures and each tech does an AMAZING job. Today I had Melissa and baby... she was bomb!!! I needed the relaxation and slept almost throughout the entire pedicure.. I love this place and would indeed recommend for pedicures. The jelly pedicure, with gel polish is my favorite❣️

I loved it !! All three of us in and out within an hour nails brows and lashes

This place is always awesome! Anytime I can get a pedicure my feet thank me for the next week!!

The wait can sometimes be long. They seem to be short staffed like everyone else.

Nice place...they say they offer wine and soda but they didnt the people were nice but i wasnt satisfied wit my service the fastest pedicure ive ever had ughhh

After 5-years of living in Charlotte, I can say that Ive finally found my nail salon!I love Spectrum, they have exceeded my expectations with every visit. I originally went because they were offering a 20% off discount for their first month being open (Im a sucker for deals). Every time that I visit Spectrum, I am immediately greeted and asked if I want a drink, even during their rush. They have at least 30 pedicure chairs and about 20 nail tables so they always get you in and out without sacrificing customer service.Ive gone at least 5 times for a fill-in, pedicures, and most recently, SNS! I recommend you ask for Kay if youre getting SNS! Kay is awesome, she takes her time, and she can SLAY your SNS nails! I live a very outdoorsy/ rigorous lifestyle and her SNS lasts longer than even the recommended time-frame. Kay NEVER disappoints.

Much needed mani pedi, new to the area will definitely be returning.

My first time ever visiting this salon and it will be my last. I got a gel manicure there this past Wednesday and the next day my paint chipped. I thought maybe it was something I did, but was shocked because I’ve never had that happen with gel polish. I don’t work with my hands or anything, so I’m not rough with them. Well the next day (Friday) the same thing happens to my pointer finger. So I’m convinced they didn’t use the quality of gel polish other salons use. I’ve never had this happen and I’ve been to many other places for gel manicures. No, I didn’t try to go get them to fix it, because the man who checked me in (I’m assuming was the owner) was terribly rude my first go around. Just posting to hopefully save someone else the trouble.

I just had a great experience at Spectrum Nail Spa. I recently went to another local nail salon but unfortunately felt unsafe their because masks were not consistently enforced plus the service was rushed. At Spectrum, NiNi gave me the spa experience I needed after a stressful day at work. She was friendly, thorough and safe. They space you out well here, there are plenty of colors to choose from, plus I love the premium pedicure options. I’ll be back! This will be my new spot!!

My daughter got her nails done at this salon, if 0 stars could be given we would. She wanted a full set with a simple design on her ring finger. What she got was thick nails with a sticker that was rippled and lifting before she walked out. She showed the technician and they took her back and proceeded to drill around the edges and put clear polish on. This just made it look like she needed a refill. After she returned home we called to see about a refund and they offered five dollars. Would not recommend this salon.

I always find myself back again, and again I absolutely love this nail salon!

Worst experience, EVER. I work across the street, so I came often to get my nails done. All the women that ever did my nails have done amazing. But recently they got new men in, and their awful. I had to stop the nail tech from doing my nails and just pay what I owed bc he didn’t listen when I said they were too thick and the color was off. He told me he’d been doing these all day so he knows...... Y’all, I came back the next day to try and explain to the manager. And at first he accused my friend of not paying (later finding out he did), then I’m trying to explain what I want, and he’s just talking over me saying he knows what I want. He didn’t, so I just asked him to apply gel over the powder I just paid over $100 for, while telling me normally I would’ve had to pay for this to be redone, but he’ll do it free this time lol. Never coming back and never paying for convenience again.Modish Nail Spa University Area, way better ❤️

Salon is very clean, people are welcoming, I love the way that they do pedicures and nails they all do a fascinating job. When it comes to nails I especially love the way Rachel does them. Recommend this place!!

Good experience overall! Went in for a pedicure. I was seated and serviced immediately. I was satisfied with the results. Will be back again!

Really good service and very quick to get seated. I really love the owners Rachel and Ben their so friendly. Overall a really nice nail salon.

I went in for a manicure and a pedicure both with gel polish. The first nail tech cut my nails (hand) entirely too short then the shape was not even on both hands. The second nail tech (the owner) reshaped my nails. After pointing out that I wanted ONE nail to be redone, she indicated I would be charged AGAIN to have it done. She was so rude and unprofessional. She did absolutely nothing to try and rectify the situation, and argued with me that my nails were all the same shape. I will never come here again!!

I havent found a good nail salon since my nail technician moved to another state over 2 years ago. And, I have tried many since her departure. I found Spectrum Nail Spa via Google. It is located next to Best Buy at Northlake Mall. What a pleasant surprise! The receptionist was friendly and professional. Lui, my nail technician, actually listened to my requests (I have an ingrown toenail that needed to be handled gently) and did a superb job painting my toe nails. The owner, was so nice and welcoming. The salon itself was pretty, comfortable and best of all, clean!! They offered me a beverage and the atmosphere was very relaxing. I highly recommend this salon. They cost a little more but well worth it considering all the pros!

Came and spent $200 for four services and the tech told me if the polish comes off it comes off. Highly recommend you find another nail salon that is concerned with making sure the customer is happy instead of a dollar. He was extremely rude and my nail broke after 12 hours. Spoke with the manager and she said I don’t care how much money you spend if you get a service that’s it. So choose wisely!!! As a business owner I am highly disappointed and its crazy how oblivious people can be about their own products.Won’t be back ✌🏾

Money hungry. Awful customer service

My review is very biased seeing as I actually did not receive service. The salon itself is very gorgeous and very spacious with an abundance of chairs. The colorful selection was phenomenal for both regular Polish and gel Polish I was actually very very pleased. The receptionist had a wonderful smile and was very welcoming. Then it all changed. I was taken to a pedicure chair. Sat there for about 15 minutes before I took my leave. Wasnt acknowledged by a tech, just sat there awkwardly and sideways in a chair. No liner, no feet starting to soak, NADA. I was prepared to spend almost $70 on a deluxe pedicure and gel manicure, plus 20% tip. I was excited to try you out because my regular shop is closed on Sunday.Imagine losing just 5 customers a day like this who want the same services I want. $350 a day, $1750 a month, Ill let you figure out the yearly potential lost revenue. Maybe you dont want my money. Maybe your techs were busy. A simple hello or acknowledgement would have kept my business. I tried to express my concerns to the owner and he was busy on a set of nails ( they did look good), but he was bland and didnt seem to care.Too bad, I outwardly possibly could have been a repeat customer. And please dont respond saying Im a scammer, lol. I read the mixed reviews and still tried to give you a chance.

Second time as good as the 1st.Consistancy my reward.

Beautiful nail salon with many techs. They were able to take me last minute without an appointment the week of Christmas and did a wonderful job on my nails (SNS) !

Theyre are amazing!! I was looking for a new nail spa since the other I went to closed down. Well, I found it!! My nail tech Van is amazing!! Ill definitely be scheduling my appointments with her. Glad I found my new place!! You should definitely come here for the best service!!

Very rude & unpleasant visit . the younger nail techs are way nicer than the older . you walk in and get no greeting but i understand why because they treat the reception lady very disrespectfully .

My nail techs were fast and worked efficiently they were also very kind and gentle. The receptionist was funny and welcoming. This is definitely my favorite nail salon.

Rachel and Ben are the best! Got my nails done to match Halloween costume! Wouldn’t go anywhere else!

They are very nice. And they do a great job on all the services they provide. ☺️

Went in for a polish change for my daughter and I and we were in and out. This isnt our first visit. We enjoyed the experience so much we decided to make this our regular nail salon.

Always friendly and professional. My favorite tech is Jay😃. The Salon is beautiful and clean!They have a wonderful array of colors to choose from!! But get there early because they are always busy 😃👍🏽👍🏽

First and last time going to this place. The woman that did my feet was not good at all she barley wanted to cut my nails as I ask she didn’t want to cut the skin around the toes it was a very rush job.

Trying this place for the first time. My job has me travel so I knew nothing about the place. While this place is clean and friendly I didnt enjoy the service too well. I felt anxiety because my tech seemed to be hurrying through my pedi in a rush. She was was nice but I felt a bit of anxiety with Anna and I am not an anxious person at all. Im sitting in the chair and writing this review. Maybe another tech wouldve made me feel more relaxed. Idk.

I have been going here for years excellent customer service. I love Rachel she is great. She gives me great service and works hard to tend to her customers needs.

Horrible experience! The Lady in the first chair. Old lady with glasses. Dont go to her

Great service all around I have tried many different salons in Concord and had HORRIBLE experiences but I had to drive to the Northlake area and I dont mind because they are amazing. They were busy and still the tech didnt rush me and was polite if anyone is looking for a great nail salon this is the place to go! Update!!! Ok so I went back for a third time and had a lady Kathy do my nails and she was not good at all, not friendly at all, she seemed to be rushing and she kept bending my fingers I didnt complain but I was thinking geez lady my fingers cant bend weird ways. Next time I will schedule with a particular person, a younger lady had done my second gel fill in but I didnt get her name but I warn you and I also seen another review from someone who also stated Kathy IS TERRIBLE TECH. But the next time I go if I recieve bad service Ill be on the hunt again for another salon.

WORST NAIL SALON EXPERIENCE EVER! Save your time and money!!! This place is convenient due to location, but their time management is poor, communication and accurate wait times are also poor. The quality of what you receive is sub-par. However, if you need a pedi and mani it’s convenient, but you’ll most likely wait an hour before they get to you and it’s not because they’re busy. They don’t have an abundance of clients. Their professionalism lacks something terrible and they’re not familiar with managing multiple nail techs, clients, and services. I wouldn’t recommend them to my dog. This will be the last time I waste my time here. Loyalty means nothing. I thought the pandemic would have changed their approach to business, but that was wishful thinking!

Okay. I gave them two shots. The first time I just had a manicure. This was superb. Ben did a great job. However, I went back for both a manicure and pedicure on Friday the 16th. The person who took care of me used a dremel tool on my toes as I had gel polish on them and at first I was fine with that and understood why. But that was before she became more interested in talking to everyone and saying Happy New Year and stopped paying attention to my feet. Needless to say the dremel cut my toe which she then got upset because I yanked my foot away. I wont be coming back unless it is only a manicure where no dremel will be involved.

Coming here I can tell they are definitely dedicated to making sure their customers are satisfied 100%. I didn’t like the way my pedicure turned out at first & the owner was attentive & invited me back for a redo of my pedicure which made me very happy. They’re very attentive & detailed here & definitely care about their customers. I’d recommend this salon to everyone, they put their customers first here at Spectrum ☺️

The quality of my nails are always great but the service of the employees could be much better. Also, I love that they serve free drinks. Basic Acrylic Nails are $35 and Fill-Ins are $20!

The hot stone pedicure and the organic manicure was supposed to be my bday treat. The jelly foot bath, felt great. The hot stones was great. The aloe treatment felt great. Paraffin wax and etc, was supposed to make my feet feel amazing. But... once I got home and showered, whew chile, my feet felt like sandpaper.With all of that great work, I had to use my own ped egg and resoak my feet. They do a basic scrub job with this basic sander or whatever they use, dont know the term. Either way for the money that was spent, my feet should have been soft as cotton. That organic manicure was a waste of money, and my cuticles looked like I chewed them off..Please beware. Go with the basics. Dont fall for the gel nails is better because they have good basic polishes, that last a long time. My total came to $100 for this & Im glad it wasnt my money, lol. Because it was a waste.

The interior is beautiful and I love the selection of colors. In addition the staff was very accommodating, which allowed me to enjoy no weight time. I would highly recommend!

RUDE! Didint do what i asked them to do & then they said they would correct it & charged me $70 dam dollars for a basic full set jipped me out of my money & was rude on top of it, will never come back ever again rude woman in there

I will never go to this shop again. They over priced and they charge dif prices. My sister got a full set with chrome and was charge 30 bucks, I had a full set with my real nails and was charge 60. I had a coffin shape already and was charged for it because he had to “still do it” duh. Never again, wouldn’t recommend, not worth. Johnny was cool but I feel he tried to play me(still left him a tip tho), atmosphere cool, nails basic and that’s that.

Don’t recommend- long wait times and very rude staff. I’d been before and didn’t love my results, but decided to give them another chance. Big mistake. First, I waited for over an hour to get a manicure. When they finally called me back, I was seated at a pedicure station. I told the nail tech that I wanted my hands done, not my toes. She said that she was aware but to keep sitting there. Ten minutes later, someone else came over with a nail kit and started filling up the water. After explaining again that I didn’t want a pedicure, the tech rolled her eyes, sighed dramatically, and essentially yelled at me for having been seated in that chair. Then we walked over to the manicure station, where she proceeded to tell me that there was no time for her to give me a real manicure. The tech told me (despite having been waiting there for over an hour) that I should have gotten there earlier because they were closing soon and she needed to leave early that day. She said there wasn’t enough time and refused to do my cuticles, only put polish on. Because she had to leave early. I asked for someone else to do my nails with the full manicure, but was told that my wait would be another half hour + since the other techs were busy with other customers at that point. Her solution was to go home and put Vaseline on my fingernails instead. So, long story short, I waited about an hour and a half for nail polish, which was put on so hastily I had to take it off when I got home. Won’t be going back.

Friendly employees. Facility clean and nice.

Terrible, TERRIBLE experience at Spectrum Nail Spa near Northlake . I got a full set last Friday 2/22 and within 5 days of coming FIVE of my nails broke! Completely unacceptable. I returned today to get them fixed and the manager said it would be $45 dollars for me to have my nails repaired?! Why on earth?! This business is terrible. I come here regularly for pedicures and have even recommended friends and family but I declare that after today they will never see my face or my business again! The manager said there’s a 3 day grace period for broken nails. Well I was out of town and today is the only day I could come by. One of the staff members even joked and asked if I was in a fight! Unprofessional and they do not do nails well here. This is the first issue I’ve had but this was handled improperly. I’ll be sure to never return and to advise all of my paying and tipping colleagues to do the same.

AMAZING!!! Isabella was awesome! I got a mani and pedi and my sns matte mani is absolutely perfect! Love love love so much!

Great place! Very friendly, clean and great service. Love the complimentary drinks. The owner (Ben) is nice and funny!

I took myself and my 2 sisters to get a manicure and it was not a great experience. Their establishment is beautiful and luxury looking, but their staff is not well trained, patient, or diligent. Particularly, Kathy(sorry hon, but you sucked). I got SNS for the first time and it all started wrong. Kathy didnt do any nail care on my nails, she didnt soak my nails before scratching my old nail polish off. She did no cuticle care! All the while condescendingly asking me if Ive ever gotten my nails done because I wasnt holding my hand at the EXACT angle she preferred, as if I was supposed to know that. You can barely understand them, which usually isnt a problem for me, but they confused both myself and my sister so that we both ended up with nails we didnt want. She ended up with acrylic, not SNS, and Kathy cut my nails when I explicitly said I wanted to keep them. Also, she was in such a rush she was pulling and clipping at the same time! She didnt even file them! I was anxious the whole time! She didnt even get the shape right after showing her several pictures. The only reason I didnt give them a 1 is because I know it will be hard for them to recover after Corona virus, maybe thats why they were rushing. If they want to keep customers they need to focus on quality. Btw, they messed up my little sisters nails, who only got gel polish. There were wrinkles and bubbles in the gel. One nail already came completely off. And I still have gunk and product on my fingers because they were so messy. Yikes. Just my luck.

I didnt stay too long of a wait

Really liked the atmosphere, but the service and quality of work left a lot to be desired. My husband and I got pedicures, my husband suffered a bad cut, and could not continue his service. Roman was excellent at massaging, but the very next day my feet were peeling, and in horrible shape... My polish is still nice though after a week. & the manager/owner discounted my husbands service. I dont know if Ill go back, maybe after her staff gains more experience.

Beautiful salon, best experiences I ever have, I love my nails every time. Everyone is so nice. If people is looking the nail salon this is the place to come. Rachel is superb!!!

These people are rude. My first experience a nail tech asked me what color did I want I told him I was still looking. I went to ask him a question and he walks off.. today I go in and it was 6:30pm. I inform the nail tech that I wanted a pedicure with gel polish. He states, you mean just polish, I’m like no a pedicure with gel polish. He scrunched his face and rudely stated pick your color. I walked over to the polish and was like nah I rather not do business here if they dont want it plus they’re rude

This is the best place to go.i have been going here for years and I absolutely love miss Rachel.she has done 100 and 10% on my nails and she has don’t very good on waxing my eyebrows and also I was the first customer that she had ever done a slit and she did 100%. Abagail❤️❤️

This is the best place I have been. The staff is so friendly. Rachel is the best