user
The UPS Store
8116 S Tryon St Ste B3, Charlotte, NC 28273, United States
Appearance
The UPS Store

Comments
Mi
Review №1

I was on the road and as usually do I stop at The UPS Store as my office on the road. I stooped at this location and Randy was great. he helped me print sign and scan my documents back in no time.I recommend this store 100%.

Am
Review №2

I live in South Carolina and everytime I need to send a package, which is often, I will ALWAYS drive to this location in North Carolina (store 3709). The customer service is beyond exceptional! I absolutely recommend this store. They take complete care of their customers and I refuse to spend my money anywhere else. Thank you!

Ll
Review №3

I always come here and their always courteous and helpful. Big ups to Chris who helped out big time. Thanks!

Er
Review №4

I purchased a 2DA (two day air) package for delivery. The package arrived to the facility on time and was out for delivery on the day it was supposed to be delivered. However, for some reason it did not get delivered. When I checked the tracking the date was updated from Friday to Monday. When I asked the store why they decided to deliver on Friday instead of Saturday I was told it was an extra charge for that. I then explained I was not given that option, but airway paid an extra $50 he gave me a vague answer and said he would be waiting on the facility to contact him back regarding the delay. Not one mentioning they have a no money back guarantee due to covid. Today I spokewith a lady who was unwilling to engage in any real conversation with me saying that it is a list cause essentially. Dont waste your money or time on this store.

Be
Review №5

Started coming to this store for mailbox rental over three years ago. At the time was living at an apartment complex that decided to stop accepting packages at the office. Service is excellent EVERYONE is friendly and prompt service. This is much more convenient than USPS PO Box and they have added Sunday hours. I’ve also used other services such as notary and faxing. Despite having moved into a home I still have my packages delivered here!

Gr
Review №6

I recently started coming to this location for a few months now and never really had any bad experiences. Every time i walk in, i am always taken care of. Rude is understatement everyone has a job to do and everyone takes care of the customers first. Yes there maybe a crazy line but who doesn’t have a line. It is, what it is. Carry on. Very quick service never really had to wait too long...Great Job..UPS. Keep up the good Work..

Sa
Review №7

I love this UPS store all the staff is amazing. Julio and krys always make me smile when I go there. They treat you so well and always make sure that everything is right. Thank you guys

Sh
Review №8

The staff and owner of this UPS store are always so helpful and go the extra step to help package items for mailing for you and also helps you find the best shipping rate! It is definitely a wonderful experience.

St
Review №9

I walked up to the door at 7:05 PM yesterday and the staff unlocked the door for me AFTER they were closed to assist. They were super helpful, I needed a package delivered the next morning out of state. They went above and beyond to get it done and I even received a follow up call the next day to confirm the package was at the doorstep of the receiver. Talk about excellent customer service. I will definitely be back and highly recommend using them. Thank you!

sr
Review №10

When I go to FedEx to print off ONE page in black and white on regular paper, it costs $0.12...here it was $2.27. To print ONE PAGE! Seriously?! A $2 dollar email service charge because I emailed the document I needed to print...from MY phone?!?! Why was this charge not shown on the card with the email address, an - oh and by the way if you choose this method option its an additional $2. Yeah, its only $2 but I definitely feel overcharged. I feel like the price was inflated in the moment and purposefully not given till after printing. I will never go back here.

la
Review №11

Nice crew they explained to be weary of delays due to Covid and made sure everything was packed well

E.
Review №12

Wonderful customer service! Ive been doing business at this location for almost 6 years. The staff is knowledgeable, courteous and very helpful. Last Friday, I was running late and arrived just at their closing time 7pm. I was ready to go back to my car but fortunately they saw me, let me in and helped me with my packages. I was so grateful. They really value their customers.

er
Review №13

As my first time mailing the crew did a great job walking me through all the steps love this location and this is the only place i go to send out packages !

Sh
Review №14

Attitude for no reason. Zero reason. Its the closest one to my home. Years ago the staff was always helpful and nice.I ship a LOT. 2 years ago I went there and the older Indian lady had so much attitude. I picked up my packages and went to another. I had zero problems. Been going there ever since never an issue.A retailer selected THIS ups store so I went in just to drop off a package. I needed two small pieces of tape. You would think I was asking for this heavier black guys first born. He said tape costs MONEY with all the unnecessary aggression. Then slapped a piece of tape on it basically was sticking to itself.The ONLY reason I went there is the shipper requested it.This is the ONLY ups store that seems to have unhappy employees.

Ro
Review №15

Great customer service. Very helpful with printing, notary and shipping. Social distancing might increase outside wait times.

La
Review №16

Krystopher was rude and condescending for no apparent reason. When I called and asked to have a # written on my package after I had left the store he responded with “I don’t have time for that, we have a line at the store.” I explained that I live far from this location and couldn’t come back. I’m not even sure that he even did what was requested. Rude and disrespectful, awful customer service and lazy.

Ju
Review №17

Very friendly and super helpful with everyone who walks in there!

Je
Review №18

EXCEPTIONAL customer service!I made a mistake and needed a very large foam mounted poster printed in about an hour. Deepak and Raul went above and beyond to help me, going so far as to print at another store because their printer was being serviced, picking up the poster, and driving it back to their store for me! All within my very tight time frame!Extremely grateful for their help!

Re
Review №19

I often have to ship packages out for my work. I stop by this location about 2 times a week for almost 7 months now. The service is consistant and they know me by name now. I have never had a bad customer service experience and I really enjoy seeing everyone when I stop in. They always have a smile for me!!!

Ju
Review №20

Today I was assisted by Deepak to ship some heavy and clunky items. She was extremely kind, helpful, and knowledgeable during the whole process. Customer service is clearly a number one priority for this store!

Ma
Review №21

Love this place. The owner Dee is so friendly n welcoming. I’m new to Charlotte area n finding another UPS store this friendly makes my day. Definitely will be my go to place for shipments.

An
Review №22

The customer service and attention to detail during my visit today was phenomenal! Lisa and Deepak were such a pleasure to work with.

br
Review №23

I appreciated how the guy with the 1s took my package.

Al
Review №24

Super unfriendly and terrible customer service. The guy working the front desk clearly didn’t want to be there and was not helpful at all. While I was trying to tell him which package was which he skipped over me to the next customer. This isn’t the first time I have had a rude encounter at this UPS Store. I’d recommend shipping FedEx or stay away from this location.

ja
Review №25

I had a bit of a complication and they took care of me. Made the process super simple and easy even with my weird online return.

An
Review №26

The UPS store (#3709) located at 8116 S Tyron has provided me the BEST customer service. I go out of my way and past 2 other UPS stores to ship from here. The owner and staff are always helpful, courteous, and gracious. They will continue to be my UPS store of choice.

Di
Review №27

Didn’t look at reviews because I thought all UPS stores were the same cost but nope.. Overcharged. $8 for a small shoe box(I had already covered shipping).. that can be picked up the side of the street. Lady said would you like a box I said sure how much can 1 small box possibly be..said if I don’t box it it can get damaged and they would charge you more.. shoulda said no. Never returning ..

Do
Review №28

Want to ups store sent my package. charged twice for sending it. couldnt truck package. called them first they were rude telling its my fault that I send it as usps. not as ups. I have post office near by closer than driving to them and cheaper 50%.i like ups service and I used them all the time to send packages. but this store will be the last time I will visit.

CM
Review №29

I never leave reviews, but it I could put zero stars I would. Agents and manager of this location lie to customers. I called to check on how the print copies. The manager advised 2 different ways- with 2 different prices. I decided to go with the cheaper route. Once I got the the store - he over charged me and lied. Worst customer service and attitude ever. Please does business else where. They’re ALWAYS unprofessional with a bad attitude.

Ch
Review №30

Quoted me $90 to ship something to florida with UPS ground. The acyual cost of the label was $23 on the UPS website. Dont get ripped off. They are not really UPS. They pay to license the name and mark up prices.

Ja
Review №31

Customer service was awesome. They helped me get the right packaging for items to be shipped.

Te
Review №32

I have used this store for the past 2 years for our business needs shipping to multiple customers across the US, Canada and Europe. They have always been more then willing to help answer any questions or make sure I have the right documentation. Best UPS store I have been to and will drive out of my way to have it sent from this store.

No
Review №33

Deepak - went above and beyond to help me out with my package being returned to me. Deepak asured I did not fall victim to a scam. Thank you so much for showing care to your customers.

Ne
Review №34

Excellent service and knowledgeable staff. Truly an all-in-one stop shop. Friendly, good people!!

Ji
Review №35

They have horrible customer service. Wanted to charge me $5 to tape a tiny box before shipping it. She literally had tape sitting next to her, but she wouldn’t let me use a piece.

Si
Review №36

I needed to fax a document of high importance. The fax wouldnt go through for issues on the receiving end and I needed to leave.The lady kept trying unsuccesfully. The next morning I called to check on it and she told me she has contacted the company, asked for an alternate way to send and submitted it. She took care of it as a pro. I am so glad she did!

so
Review №37

The aged guy was very rude. I went on to check for cheaper rates for my 0.1lb enevelope and he said it’s about 40$ for 3-4 business day shipping, also asked to check on for 3 to 4 different options where it would be cheaper and instead of checking he himself created a shipping label and asked for payment for 30$ For priority 2 day shipping. I told him I just wanted to check the rates, he furiously said “ you would have said that before. I already created a label”. He was very rude to say goodbye too. Avoid this place!I later shipped the same package in USPS for 2- day priority in am envelope at just 6.45 and they also suggested for 4 to 5 day shipping cost would be just 0.45 cents.I would probably rate the store to 0 or negative but didn’t have the option :(

Di
Review №38

Fast and Efficient Staff. Very courteous.

Ma
Review №39

Doesnt return stamps???? $60 for 100 stamps at UPS or $50 at Publix. Tried returning stamps at UPS and they would not accept the return even though it was within 15 minutes of purchasing with proof of purchase. They would not accept the return because it is a money commodity? What kind of BS excuse is that? Went to Publix to return stamps since UPS scammed me out of the transaction and Publix GLADLY returned my money back. Thank you Publix for being a better postal service than UPS!

Ti
Review №40

Poor/slow service. They then posted confidential information onto Google (Like my package destination) when I left a prior review. This UPS store has no respect for its customers private info, I will not use it again and suggest everyone does the same if you want your business kept private.

Vi
Review №41

While I was staying at home waiting for my package there was no knock on the door.. Only a sticker that said, Sorry we missed you and you can pickup at UPS access point. What a humiliation after I took a day off waiting for my package to arrive -and specifically paid extra for 2 day shipping. Thanks to UPS, now that I got my package after 5 days. Never trust UPS again

De
Review №42

Im only giving one star because it was located close to me. This is the most horrible ups store Ive ever been to. The owner or agent was rude and overcharged me for what I know shouldve been less. I definitelyrecommend going to another one.

Su
Review №43

Best customer service, very fast and sufficient!

Ke
Review №44

Always professional and courteous, I used them for faxes, copies, and shipping. No issue whatsoever

Je
Review №45

Went in asking for the cheapest method to ship my item. Got charged $20 to ship a 1.5lb item (came with box and 1 small sheet of bubble wrap). Gentlemen was rude and I felt very rushed through the process. Told me this was the cheapest way they had. I asked if it would be cheaper to ship via USPS since I have never paid that much to ship such a small item. He looked it up and told me it would have been more expensive. I went home and found a flat rate box to ship my item for $12.35! I will go elsewhere in the future. Avoid this place!

Aa
Review №46

Solid UPS Store. I was helped out immediately with a shipment I brought in. Fast and easy service.

Tr
Review №47

Hours posted at the entry and online are wrong. The hours posted on the door and on the internet are a lie. We waited 30 minutes fir them to open only to find out they open at 9:30 on Saturday instead of 9am.

B
Review №48

Friendly staff.

Information
11 Photos
48 Comments
3.6 Rating
  • Address:8116 S Tryon St Ste B3, Charlotte, NC 28273, United States
  • Site:https://locations.theupsstore.com/nc/charlotte/8116-south-tryon-st?utm_source=Yext&utm_medium=organic&utm_campaign=Listings
  • Phone:+1 704-583-2100
Categories
  • Shipping and mailing service
  • Business center
  • Freight forwarding service
  • Mailbox rental service
  • Notary public
  • Office supply store
  • Packaging supply store
  • Print shop
  • Shredding service
Working hours
  • Monday:8:30am–7pm
  • Tuesday:8:30am–7pm
  • Wednesday:9am–5pm
  • Thursday:11am–3pm
  • Friday:8:30am–7pm
  • Saturday:8:30am–7pm
  • Sunday:8:30am–7pm
Similar organizations
  • The UPS Store8022 Providence Rd Ste 500, Charlotte, NC 28277, United States
  • The UPS Store3020-I, Prosperity Church Rd, Charlotte, NC 28269, United States
  • Admin & Office Connections9635 Southern Pine Blvd Suite #134, Charlotte, NC 28273, United States
  • The UPS Store8511 Davis Lake Pkwy Ste C6, Charlotte, NC 28269, United States
  • The UPS Store8508 Park Rd, Charlotte, NC 28210, United States
  • The UPS Store5009 Beatties Ford Rd Ste 107, Charlotte, NC 28216, United States
  • The UPS Store8334 Pineville-Matthews Rd Ste 103, Charlotte, NC 28226, United States
  • The UPS Store601 S Kings Dr Ste F, Charlotte, NC 28204, United States
  • Package Plus II100 N Tryon St b220, Charlotte, NC 28202, United States
  • The UPS Store16011 Lancaster Hwy Ste A, Charlotte, NC 28277, United States