Randy was great moving our connex from ANC to the valley. Very professional and knowledgeable. Would recommend to anyone needing stuff moved.
My brother car was towed to this business and he forgot his wallet in there, when we went back to get it the money was gone and the wallet was opened. We ask them about it and they said they are contracted by APD therefore they dont steal and the guy that answered us said he was the only one who apparently touch the car. So we asked him and he said he dont know and then accused my brother for lying. I know my brother had that money in his wallet bc my nephew gave him 500 after he got paid the evening before. So when he came with his head down and said the money was missing i believe him. So watch out before Vulcan Towing tows your car because they will take the things in there.
Unfortunately my truck broke down in anchorage ( i live in the valley) and most of the other towing companies did not have available equipment to haul a 3/4 tin pick up or larger. Some did not even seem interested in assisting. From the time they answered the phone they where pleasant and accommodating. The staff was very patient with me calling again and again as i tried to coordinate with the dealership. When the driver Manuel showed up he was friendly and professional and did an exceptional job. I would highly recommend Vulcan towing if you need a tow
My car was stuck in an awkward and worrisome situation. Another company I called had a three hour wait, and Vulcan arrived immediately. From the moment I called, throughout the tow, I was treated with professionalism and warmth. Instead of increasing my embarrassment, the person I spoke with on the phone and the tow operator, Kirk, were reassuring and supportive. On top of that, it was AMAZING to watch Kirk maneuver my car out of a tricky spot. I had to sign a damage waiver, but he went to great lengths to minimize damage that seemed inevitable. Their fee was 100% reasonable, especially considering the money they saved me in damages. I hope never to need a tow again, but, if I do, Ill definitely use Vulcan! I cant give them enough props and praise.
Awesome bunch of people. Drivers are friendly and professional. Would use them anytime. Even the office staff are amazing.
Carlos did a fantastic job! Hauled my vintage corvette with awesome care!Wonderful experience!
Excellent.Very friendly and professional. Carlos was great. Did exactly what they said they were going to do exactly when they said they would do it for the price they said theyd do it for. Nice, friendly, and professional.
Quick response. Extremely respectful and professional
Very professional and very reasonable rates. Will definitely use again and recommend!
Love this company and the people that work here ❤️
They have a pretty good selection of automobile for auction. They also tell you if the cats have keys, mileage, and if the vehicle actually runs!
Vulcan used to be sort of okay for a towing company, but they changed around a few of their prices and rules and they are a big rip-off now. they suck!
In terms of their auctions, they dont allow you to drive car off their lot, in terms of getting a car impounded, exorbitant fees. Disgusting how they gouge both the owners and city.
The auctions held by Vulcan are very organized and well maintained by their employees. They were flexible with delivery times for our vehicle and considerate of our schedule. Front desk was pleasant and friendly.
Always a ready response to our requests, despite the many different size vehicles we request to to moved. Usually well within the stated response timeframe.
This company is awesome. After waiting 3 hrs for 24/7 towing to never show up or let me know they weren’t coming. I called Vulcan and they sent a driver out to me in 15 mins and the driver quickly changed my tire so I could head home. I will be using them in the future if I have any other problems in the future.Thank you.
Due to covid they are appointment only for impound release, their earliest appointment is in a few days and they are charging us for every day. This is called extortion and needs to be reported as such. I have the means and intent to pay my bill when it is at the set price, and them declining payment in order to increase the chare due should not be legal in any manner.
Service takes a long time, and when they pulled my car up tires were flat and my passenger side window was rolled all the way down since winter and a phone and wallet were missing from the car. Staff did not have good answers to as why that happened.
They are a great company although Im not gonna lie I didnt like them before only because they do all APDs impounds an have ended up with a couple of my vehicles but thats not their fault. Would definitely recommend them to anyone needing help 👍
They were dispatched to me by AAA. AJ the driver called and was rude as hell over the phone right off the bat, and then called AAA to tell them I was rude to him and to cancel the call. The owner said he would look into it. Pathetic excuse for customer care.
Very non Coordinated, I couldnt set up a tow for 8pm because there was going to be a different dispatch. I had to call back after 5pm. I called and was asked if the tow can be done during the day the following day because there was not enough drivers to send all the way to Wasilla. This is all after I had talked to the day dispatch and was told that it could be done but I would have to call back after 5pm.
Prompt and reasonably priced.
Auction Review: They 100% provide the service they say they will.Buyers need to know Vulcan Towing is providing service. They are not providing guarantee. If you are able to do smart research and are willing to take a risk you can get a great car at a great price. If you can’t do smart research you need to pay extra at a dealership. Jen and her awesome crew allow you to take any risk you as an adult want to. It isn’t on them if you make a bad choice.
Nice customer service.But I had a red JBL minni speaker and a gram of marijuana come up missing.The marijuana was actually remove from the package and the package tossed behind the seat.The speaker was removed from a bag I had left in the truck when I got pulled over.
I would recommend Vulcan to everyone I know. My car had to be towed from on base to the dealership and I had no issues. My car is mine and my families primary vehicle and Carlos from Vulcan really went out of his way to assist me. He understood my problem being a family man himself and how important we needed this service. Definitely deserves a 5 STAR rating. Thanks again!
Even though my car was impounded, the driver Anthony was friendly and respected my property and was clear on the instruction to get my car back as quickly as possible.
These guys rocked. Would use them all day.i got my job trucked impounded and could not afford 2 get it out. The owner let me take my work truck and I ended up doing some work 4 him 2 work off the fees. Who does that. The owner was very understanding and they truly r THE GOOD GUYS . The best equipment Ive seen around
I will always call them first! My favorite peeps and always nice!
Fast and friendly service
They are always prompt and courteous.
Best tow company in town
Carlos had to drive out to MP74 on the New Seward, he was on time, and made sure my wifes vehicle was running and ok before she left. She ran over some road debris and blew out a tire. He inspected the underneath as well for an damage. Service was so good, I wanted to go out and get a flat tire myself just to be able to call for Carlos. ;)
These guys are great, picked up my 40ft connex and got it across town in no time for less then half any other estimates I received. Would recommend to anyone and I don’t make recommendations usually!Thanks guys!
Called for a tow, driver was there in ten minutes Very friendly and profession I would highly recommend!
Got stuck high up on hillside.....James came by quickly on a Sunday morning. Super nice guy...I hope I don’t need him again....but if I do I will not think twice to call James at Vulcan towing 👍
Nice people
“We’re the good guys” if You’re vehicle gets impounded? Good luck trying to get it out. P.s: they WILL charged you $125 to get your belongings in which technically will be stolen by the time you get there.
Never show up on time. Poor service!
Good place to get a vehicle.
Last night we found ourselves in a jam with our truck and had to call AAA for a tow truck. We were extremely lucky to get Tray. Not only was he very polite, efficient, courteous, friendly but also he was uplifting and his personality made me forget about the problem of having our truck breakdown while on a road trip vacation. Thanks Tray for being extremely helpful! Thanks Vulcan family for providing us with great service!
Worst customer service ever. Save yourself some money and call a different company. Very rude employees.
I originally called for a tow, but I ended up only needing a jump start. The man who came was incredibly fast and nice and helped me get on my way, but I was told I would only be charged for a jump start and not a tow. 3 days later I checked my bank account and saw that I was charged $125( the price of a tow), so I called them and they told me that they charged me for a tow still even though I only got a jump start. (Even though I was told I would be charged less). They were not helpful on the phone.
Fast service, professional Driver, Carlos was excellent, dedicated worker, who showed professionalism in his work, an asset to Vulcan towing !!!!!!!
This place well rip u off and smile in ur face. Its wrong what they can get away with
Good food, breakfast all day. Reasonable prices and free pie on Wednesday
Love this place mainly for the auctions I have gotten some next to dealer auction cars here at a quarter of dealer auction price
The city had them impound my vehicle. Upon recovering it I noticed dirty hand prints on my dash and glove box. Over $200 of valuables were stolen. If you’ve experienced similar, report to APD at 786-8892
As a triple a member of 27 years. Never have I been so disappointed in a service provider. I tried my best to be a good member card. Not only did he not take it to give me a invoice, but he said he knew exactly where I wanted it to go. After 2 hours of him driving it on the truck it got to where I told him to go. 2 hours cost me a day with out a truck! I would not use this company ever as if they would do this to a AAA member who has 100 miles of free towing what would they do.to.someone that doesnt have miles of free towing
Great towing company requested a tow on my vehicle and they came as fast & safe as possible! The other guys were trying to charge me more $$$.
Fast friendly and helpful.
Im a on the poor side of life so its hard. But when I walked three miles to retrieve my car from the impound I was expecting to pay $350 cause of 30 storage fee. the day before I called and they said if I wanted to retrieve it it would cost 300. But they told me that the price it $879 cause of a dmv fee. I dont know what to expect tommarow when I try to retrieve it again. An EXTRA $330!!!IDK BUT I SWEAR IF THIS IS THE CASE
Great service!
Friendly staff and driver!
My experience was perfect. I called to have my 77 VW Bug towed to Accurate Imports. I called Vulcan. Q, the driver, was great!! He was professional, incredibly polite and efficient.
Vulcan did a excellent job towing my car into the shop. Fair price and great company. Thanks Vulcan
Slid into the ditch. JJ showed up. Hardworking, easy on the car, respectful. He is a great asset!
They charge way too much
Saved me twice when nobody else would do size and other factors. Doesnt matter what time of the day either, theyll help you out!
You guys are the best. heck ya
⭐️⭐️⭐️⭐️⭐️ Today James towed my 40 Bluebird Bus. The entire ordeal was a nightmare, from pulling the bus out of a giant mud puddle to it not fitting where I wanted it. He even kept my 3 year old company while I frantically made phone calls to try and figure out where else to put out. When I couldnt get ahold of anyone he thought creatively and offered me a solution that worked better then my initial plan.Just when we thought it was over, the bus decided it didnt want to move anymore. Some how James pulled off a miracle and now my bus is sitting exactly where it needs to. He had the best attitude, was friendly and actually made the process funny. At the end he gave me a high five, as if I did anything other then sit in my warm car feeding my 3 year old candy for lunch while trying not to cry 😂😂😂We have towed this bus with a competitor twice and now three times with Vulcan. The bus is never an easy tow, but this company makes all the difference
Great honest people. Give them a call first!.
Your impounded vehicle is safe here, but dont be even One Minute late in getting there to get it Out!
Great quality customer service, no BS
They got you covered
I cannot speak for their customer service, however as an employer Vulcan is a disgrace. The hardworking men and women who tow your vehicle will have been short changed by the owner on multiple occasions. Unpaid overtime is typical and most importantly, the owner will attempt to bully any employee into paying for damages that are in fact covered by Vulcans insurance simply to prevent the premium from going up in any way (the concept of the risk of doing business is beyond Vulcan). If the employee does indeed know their rights and understands that Vulcans insurance is there to cover any damages conducted on the job, Vulcan will fire said employee on sight. It is unfortunate that the APD does business with Vulcan, please consider these employer practices when choosing Vulcan for any towing services.
Horrible experience, very rude employees.
They towed a vehicle a vehicle I previously sold and sent me the bill. Even after I told them I had a bill of sale as well as a pending DMV title transfer they told me they were going to take me to collections if I didnt pay. I shouldnt pay a bill for property that isnt mine and the fact that they plan on putting a red mark on my credit to try and bully me into paying them is messed up.
Great customer service. Skilled operator assisted in transporting a peice of equipment at a fair price.
This company sold my car at auction ILLEGALLY. Im sure they do this to whomever they please too. They were complete assholes and tried to keep the money they sold my car for, which I was entitled to at the least. They tried to spout state statutes and laws that were false. They are degenerate fools that think they can have their way with people. They also were still providing me with updated impound fees weekly even after they were no longer in possession of my vehicle. Thanks for being a complete douche bag business owner, Justin.
Late to pick up. Over 3 hour wait time. Yard staff goes through vehicles. Steals items. OPENED WINDOWS ON MY TRUCK AND LEFT IT IN THE YARD.
They charge you to come and get your stuff out of your car, heavens forbids if you get it towed by the city of anchorage, cause thats $30 a day plus their fees and the cities fees...yall can keep my sh!t for that price
Excellent service and efficient!
Always a fast and friendly service
Great service and awesome drivers
Ariana was nice to deal with and a very fair price!
The driver was super cool
Needed to tow car in for repairs. Requested a call before they arrived, dashed home from work and all worked perfectly.
These are the Good Guys!! Affordable and dependable...
Creech Air Taxi...Just do it
Didnt like the staff.
Carlos and Vulcan towing is honestly a lifesaver right now. Carlos could possibly be an angel in disguise. He help me out when I honestly didn’t know what to do. And made sure everything was right before leaving. Carlos was the man and I will be using Vulcan again for sure in the future.
Well had my truck towed to these guys after an accident, they took my truck in and in the course of 24 hours my pistol mags were either taken or stolen out of the truck. An talked to the manager an he wont do anything about it! I hope this gets resolved soon cause Im getting really irritated.
The city impounded my car on a Friday and I got it back on the next upcoming Monday because they’re closed on the weekends and when I checked my car I had two longboards that went missing out of my trunk and the only way to open it is with the key and the guy that pulled the car out he started getting an attitude when we were talking to him.
Very professional and informative
Make you wait up to five hours, when they say one hour. And they will go through your car if it’s towed to their yard.
Great guys, great service, would recommend them to anyone
Excellent service.
This place sucks took over 10 hours to get my car after I paid and was told it would be done in 2 hours and to top it off 10 days later they charged my credit card again really how can that be a mistake I will never use these people again
Too expensive and forget about if you have an impound
Took driver 3 hours to get to my location in Anchorage.
The lady who answer the phone was rude and unprofessional. Horrible liar too. First and last time using them.
Hate them for stealing my car and ransoming it back to me for $350 one overnight.
Used Ford Roadside Assistence for a battery jump; they referred to Vulcan Towing; they were less than 2 miles from my location. Vulcan stated 90 minutes to complete a battery jump; never mind called someone else-done in 15 minutes.Ford Roadside Assistance and Vulcan Towing can shut it where the sun doesnt shine. Wow! really..90 minutes!!!!
Extremely rude phone staff, if you have the chance to go with Aurora do so.
Very over priced
Very Professional....