Our business recently rented a truck for two weeks, and the day we were driving it back to be dropped off in Miami the truck broke down . We contacted Ryder, and had to have the truck towed to the nearest location which was Tallahassee, Florida. After unloading and reloading heavy and expensive items to a new truck, we headed to Miami to complete delivery and return the truck “on the day that was originally contracted.” BUT- Ryder charged us an additional $2500 for an additional 2 weeks!!! When we contacted our agent, they denied any additional fees were charged, even though we provided bank statements and screenshots. After further investigation, he determined we had been charged the $2500 and that we could expect a partial refund after the truck was returned. What??? After attempting to call the Tallahassee office multiple times, I tried the 1-800 #, and after explaining the situation, were told by the Ryder employee that they were unable to assist us and then they hung up on me.Having the truck break down was an inconvenience that ended up being financially devastating. Due to the delay caused by the truck breaking down, our driver and passenger missed their flight to come back to MO, with all related expenses we are out an additional $1000.Ryder had great prices but it came at an even greater price. The company needs to improve on communication and customer service.

Service department was quick to fix my trailer issue. In & out fast. Thanks

Staff is great. Rental Manager Chris Robinson will have your back. Anyone running a delivery business, these are the people that will cover your needs and have your back.

We lease our trucks from Ryder on Tharpe Street. I love coming here for repairs, rentals, etc. The staff here is great Travis Isreal and JD with the fueling station are great. Up front John is friendly. Cant forget Tay up front she is the rock of the operation very pleasant and understanding. Got a rental Monday and that crew is super cool. Id love to deal with them again. From me and my crew at Goodman Distribution Tallahassee Thank you guys so much. Until the next time thanks again James T Cunningham Jr.

Great service and personnel

Im an electrician that services this place. Nice staff and a clean shop.

Nice place to park for Ryder drivers passing through.

Very friendly and helpful

Professional

Ryder truck rentals