Place has been revamped and more relaxing now. Missed the popcorn that is no more...thanks to Covid

Not as quick as I was quoted. Service person was nice but smelled heavily of cigarettes every time we spoke. Six different sales people approached me in ten minutes asking if I needed help. That is too much.

No appts available 😢I thought they would figure in a few slots for ppl who dont have appts. Not mad just disappointed

They take great care of your vehicle when you comeIn.

Took my 2017 Accord here for detailing and it now looks exactly like when I bought it. Just over $100 for a full interior detailing and an exterior wash. Im honestly impressed - usually dealerships are higher priced than their competition but this was extremely fair.Thanks Hendrick!

Excellent service...love this dealership!!

I have bought my last 2 cars from Hendrick and will definitely buy my next one there. Plus their service department is the best and I’ve never had the feeling like I have to question what theyre telling me or the costs quoted to get the work done. I highly recommend them.

Excellent experience as always. Welcoming service representatives and becoming quicker with services. I usually setup an appointment but when I dont but their early, they always check me in. All my services have been done here and I would recommend this service center always.

I feel comfortable with their company and service department my second Honda CRV from them

Great,Fast service everytime

Ive been going here for about 10 years and wouldnt let anyone else touch our cars. I still compare prices because lets face it I like a deal and theyre always neck and neck with even tires being cheaper on my Pilot than the other leading stores. My mom drives all the way from the Coast to have her CRV maintained here because she was so impressed with Justin the rep and Gary the shop foreman. This service department carries that entire dealer hands down. Truth be known they are the only reason I keep buying cars from them. Too bad they cant get the commission from the sales because they deserve it! I truly hope Mr. Hendrick knows what his service department does for this particular dealer.

Drive time pull up.,,..................................... Mmm............ Nnnnn.... Nnnnnnnnbaqxxc vv v. Ggbbgggftfgghhvggh@$$$______&:-:-;;;;;;;;;;;;;&4455333345544&&&&&___________&&&&667++8(((9)))))))))+-666655555&&-----_-;;;;;::&&&&&5&555444⅚

Always outstanding services. I have been going there for several years now and the customer service is great. Andrea (my customer service rep) is always very accommodating, knowledgeable and extremely helpful. She stayed after hours just to take care of me. They did a great job on my car and it is running like new. Love this place.

Great customer svs

Im on the road again, great customer service thanks so much for speedy reliable service, I love my Honda pilot

Person that checked me in very rude.I am a 30 year plus customer.

Always easy and hassle free!

Good price easy professional

Thanks for keeping my car in tip top shape.

Horrible experience! My daughter brought her CRV in for an airbag recall and within seconds of leaving the dealership an SRS light came on. Brought it back and was told it was for the airbag sensor but it had nothing to do with the work they did. Said working on the airbag had nothing to do with the sensor going bad, just a coincidence! Hit her with a bill for @ $1,000! I called and talked with the service manager and he said to bring it back and they would look at it again. This time I brought it in and they inspected it and once again said it was unrelated to the repair. So theyre telling me that working on the airbag cannot affect the sensor that triggers the airbag within the same system! Really? And its a coincidence that the sensor went out 3 minutes after they worked in the same system? Oh, and to add to their amazing quality work in all of this, for some reason the repair bill estimate then went up to $1,600!Bought two Hondas here but when the lease is up on one in the Spring I wont go near this place. In my opinion youd be better off having your car serviced at the McDonalds drive through...

WORST customer service. I’ve been a Honda customer for over 10 years and have only been getting my Honda serviced at Honda service centers, but sadly my first time at Hendrick Honda will be my last. I told the service rep who received me, Jeff, that I absolutely had to leave by a certain time and needed to at least know what the diagnostic for my engine light was by then. He said ok and sent me into the waiting area. When it came to be the time that I said I needed to leave, I still hadn’t heard from him so I approached him to ask about the status of the diagnostic. He responded by snapping and saying he wasn’t the one I should talk to and pointed in a different direction (all whilelooking down at his phone). Turns out they had known what the diagnostic was because another service rep gave me the report immediately. But because of my time constraint and Jeff’s failure to communicate a customer’s request with his colleagues, I was cornered into a $2,000+ maintenance issue. Obviously, if I had had my time request honored, I would’ve at least had the freedom of choice to decide whether I wanted it to be serviced here or somewhere else (with likely a lower bill on the same fix). Bottom line: if a customer asks you to do something, do it or at least communicate that you can’t and don’t shoo them away. Because of Jeff’s lack of communication, I was cornered into making a big purchase decision. NO customer should ever be put in that situation.

This place is always busy for a reason: they are very thorough and customer-focused. Jeffrey Smith is very knowledgeable but doesnt try to sell me on things I just dont need. Highly HIGHLY recommend this place.

If you have a Honda Vehicle and need any type of service, such as oil change, tires rotation or any other maintenance service I highly recommend the Hendrick Honda Service Department. I always experience the best customer service and great professionalism from Mrs. Clarissa Parks. She always greets with a smile, listens to your concerns, make you feel valuable and her outstanding work ethic shines throughout the waiting process until you receive your vehicle back.Clarissa Parks, Service Consultant at Hendrick Honda Service is the best offering TOP NOTCH CUSTOMER SERVICE! Highly recommend!

I have been here for service several times. The waiting room is large and comfortable. The staff has always been friendly and helpful and never once tried to push a vehicle service on me and typically get me in and out timely. Im from NY and rarely had such a good experience. My only complaint, or recommendation, for this location is to offer a complimentary car wash for those who would want it. I used to get that in NY, at least. Its easy things like that that help to keep customers coming back. I would recommend this location.👍👍👍👍

This is the best place to service your Honda vehicle. The professionalism is fantastic, especially Andrea Bedoya-Perez! She is outstanding with her knowledge and approach to customers!

Quick informational

Ive been a customer with HH since 2005. I dreaded the service aspect in terms of time yet I understand some work would take longer depending on what you needed to be done. Oil changes years ago took a couple of hours. Yesterday, I was in and out in 30 minutes. The new waiting area is excellent, especially if you can work remotely. Great experience and thanks for expediting what should be an efficient service.

Very good service very professional

I go to this dealership for my cars service, and thought it would be a good place to get my dads car detailed for Fathers day. It sure wasnt!!! It was a hassle from the beginning. After three phone calls, I scheduled the appointment, with the price quote of $169 for a full detail. I brought the car in. The service guy said $182 because of taxes. I was irritated, but it made sense. I really thought they would do a better job than Autobell (no offense to Autobell but they damaged my dads previous car due to using a cleaner that was too abrasive). I left the car at Hendrick to be cleaned. They called; and, I went to pick it up. When I got there - no paperwork was to be found in the drawer. Several calls were made by the cashier ladies. The service guy was no where to be found. After trying to find him for 15 minutes, he was located in the break room (15 minutes may not sound like a long time, but one person after another came in and out, payed for their cars and left within a reasonable amount of time). Finally, my paperwork made it to the window and the total was almost $200. I was beyond upset at that point. The guy had to be located AGAIN!!!! He gave me lots of song and dance about paperwork is no longer aloud to be left for the cashiers. Now, each service person personally hand delivers the paperwork when you arrive... GOOD LUCK to you if you bring your car here. He said, at least I was on the campus and didnt leave to go home. What in the world????!?!!? So, I guess if your service provider goes home, you are out of luck completely!!!!! WOW!!!! I need an oil change, but this was nonsense!!! Typically, the service person in the bay area gives you a price, and that is the price you pay the cashier. Anyway, he took the paperwork back to his desk and did ultimately price adjust back to the $182. He said it wasnt his fault because the service guys added the extra amount to the bill. I was there for over 30 minutes trying to pick up a car that I was told was ready after a cash wash and clean!!! Unacceptable!!!! A further note regarding the final detail is that my dad was upset because the car was not cleaned on the outside as he hoped. The interior was ok, but the dash wasnt wiped down evenly. In this particular case ... You DO NOT get what you pay for!!!!! Im very disappointed.

May 2020: This was too good not to review them Don Gunn and the maintenance team helped me over the phone in a stranded situation where my keys were locked in the trunk out of town, they were able to help walk me through how to get into the trunk of my 2013 civic hybrid and truly saved the day!!! Over and over again they have shown their customer care and support! Thank you!!We have been using and taking our cars here for over 7 years! Don Gunn has been incredible since day one in taking care of us. We have never been ripped off for the work and prices they have done for us. We will always use them for the life of our cars!

Hendrick Honda is a very reliable clean and comfortable place for all your Auto repair needs. we recently took our car there for 60,000 mile service, everybody was very respectful and pleasant, especially Don gunn was very helpful he took care of everything and explained everything nicely, thank you Don!

Was great experience!

Love the service people. I came for one thing but they quickly realized it was something altogether different and thats what I love about these service people. They have a ton of integrity and they do an exceptional job!

It feels very impersonal here now. Ive been a Honda customer for 30 years but I believe its coming to an end after the next few years when we look at trading in our current vehicle.

I brought my sons car in to have the radio reset. The tech said he was going to need a starter and proceed with an estimate. He didnt put it on a machine or anything. I then took it someplace else because I was very concerned about the statement he made. The starter, battery, and alternator is fine!!! Something needs to be done about employees making false statements. Never again!!!!

My husband and I have had our three Honda serviced over the last 10 years with Jeffrey Smith at Hendrick. I cant say enough good things about how Jeffrey goes above and beyond to ensure they run safely and affordably. We wouldnt go anywhere else.

Everything about this dealership is amazing. Never been in a dealership that has ice cream! Every employee was so friendly and helpful. We liked it so much, were tempted to back to get our next lease, even if we live in Toledo!

Great customer service and didnt wait that long. Glad I paid for the warranty package. Brought it in to get my normal oil change and tire rotation and other check ups. Didnt have to pay anything. Really appreciated the great customer service.

Overpriced and left with more problems than I arrived with. Somehow the oil change package that I purchased with my vehicle means that I only pay $45 a time. Ridiculous. They acted like it was an amazing deal on tires when I was able to get a quote for half the price at my usual shop.I would push my car past this service department. Bye Felicia.

Good service department my mom has a car she bought here and takes the advantage of her free service they are prompt and take care of her car so what baby can I say

Great

Brothers car was being repaired & they gave him a rental at no cost. Im not saying this will be the same gor every customer, this was just our experience. They car was ready in 3 days vs it going to a shop it could have taken a week or more. Everyone seemed pretty kind. Staff worked perfectly together

Awesome staff!! Dennis made us feel like one of the family. Took the time to tell us about our service and what to expect.

Always the best service. Dan is the guy to ask for. Hell make sure you pay for the things you need and keep your car running smoothly.

3hr wait for a simple oil change, and 2 pull off a cushion strip that fell off and was hanging.... & carwash doesnt even have a dryer.... 1st & last time.... I rather drive 30 mins 2 concord & have better service!!! 2 bad I cant give them 0 stars!

The best job that I have had in ages. Thanks to Mr. Hendrick, my co-workers, and E.F. Belk and Sons Electric.

Never again trust any Hendricks dealer again,i own a accord and the service advisor Denis has not being honest to me,we have changed brake pads to my accord 3 time in the last 2 years. They keep making noises to find out the the mechanic has never grease the caliper bolts, they get stuck in the edge and where out quickly in months, only used one edge the get stuck and damage the rotor, Denis keep charging me for. Never Hendricks again,...

Quick and good service.

This is by far the worst service department I have dealt with! Service reps always misquote time it takes to complete job. My time is valuable and I do not have time to sit and wait 2+ hours for a simple oil change and tire rotation.Today I came back for a warranty issue because they didnt have the part on Wednesday. They now told me the part is not in yet and to come back tomorrow. Terrible communication. Get it together.

Minimal interaction with personnel. I only visited to use the drive thru carwash. Its free for Honda owners. No hassle. Only flaw is: machine leaves hard water stains on the windows so you have to windex it down to make the cleanliness of the car stand out.

Unfortunately Ive had some very rude service advisors who seem annoyed or irritated by my questions or concerns. I dont feel that they value my business or care about my needs. Its very sad because at one point I would recommend them to everyone.

Large, modern and very busy dealer service, and each customer service person works hard to make your experience personal and positive.

Brought both Hondas in for routine service, we were well taken care of thank you

Ryan and team took care of my truck runs greay

Always dependable. Love the lobby. Drama free car care

I love Honda

They are super friendly and knowledgeable.

They treat you better than most other places.Rick Hendrick influence my guess.

Generally good place to get routine maintenance work done. They get very rude and unprofessional if you have any questions on the work done.

Usually we get great service here but the last time our car was brought in we had the third issue with the driver seat bracket this time they didnt put the seat back together properly especially the cover, it is loose on the back side ...terrible job this time.

Good service but pricey.

Its a good service but are you aware that every salesperson to Commission soda balloon prices so they can get paid also

Great service, plus popcorn and goodies while you wait.

The guys next door with the used cars are rude and pushy. I just want information and they insisted on running my credit score even when I told them that I dont want that and be reflected on my credit. The finance guy say to me do you trust me... 20 seconds after I meet him saying he want to earn my business. I will never come back to that side. Rather have a new car from Hendrick Honda

Everyone is always so nice when I go there

Had a bad experience.

David was so helpful and was able to get my a/c back up and running on the same day. Its way too hot to not have a/c!!!!

I love getting my car serviced here!

Out quicker than anticipated.

Great customer service...

Great customer service 5 stars

Friendly and efficient.

Friendly, attentive staff.

Ive been a customer since 2003 (4 Hondas). Could not be happier with sales and service.

Great service from Stephanie our service manager

Great customer service

Very poor service and they trying to make fool of you by adding and telling so many scary things to do in vehicles when you go for servicing.

Always great service.

Great customer service

It s good

Nice waiting Hall

The best

Nice staff

Always great Service

Fast, friendly, thorough

Great

Honda Service center

Excellent service

Car parts are not good