Hendrick BMW is a great dealership to work with. Our Salesman Robert Mann was incredible and went above and and beyond helping my wife and I with our purchase and delivery experience. He made us feel welcomed and appreciated. Hands down the best customer service we have experienced from a car dealership. We will definitely be back for our next purchase.

This was the best car buying experience i ever had. My salesman,Joshua Thompson was totally amazing. He got the perfect BMW X2 that i wanted and with all the features plus more. He even stopped by on his day off to make sure things were going right. Joshua you are the best! And i can’t leave out Kimberley in finance. She was the bomb!I want y’all to know I love my X2!Thank you

Had a wonderful experience here! My husband and I worked with Jonathan O. And he was awesome! He answered all of our questions, was incredibly responsive to our requests for a test drive, was professional, and ultimately won our business because of his willingness to be honest and helpful in the car buying process. Would 10/10 recommend BMW on independence and working with Jonathan. Thanks!

We bought our second BMW from Hendrick. Our car buying experience was excellent. Robert Mann did an exceptional job guiding us through the whole process from start to finish. His insights and suggestions made a big difference and building our own model with his assistance turned out to be the right decision. Robert thank very much for your support.

I couldn’t be more pleased with my recent experience at Hendrick BMW. I have been a BMW owner for nearly 20 years. Over the years I have dealt with dealerships in Manhattan, New Jersey and Florida and, hands down, I was most impressed with the client care and service I received at Hendrick. I walked in last Saturday afternoon (admittedly a very busy day) but still received prompt and courteous attention. Asher, my sales associate was amiable and listened to my needs. He was helpful and did not attempt to oversell or put any pressure on me to complete the transaction. I also received great care from Mike, in the finance department. Despite the fact that the dealership closed at 5pm both Asher and Mike stayed until after 8 pm making sure that I walked out that evening with the car that I chose. Thank you Asher and Mike! You made the experience easy and stress free. I will be a longtime customer of Hendrick. Hendrick actually delivers the gold standard that you expect from BWM.

I just took delivery of a new Arctic Grey Metallic X5 xDrivei40, beautiful vehicle, handles great. Excellent follow up from Michael Dugan, a true professional, who helped make certain I was well cared for in the process. This is my 3rd BMW. The M Sport Package & 21” Wheels, (Black Leather interior) really set this one apart! 5 stars Michael.

I had a very enjoyable experience at this location. I worked with Duane Coffey. Very knowledgeable about the vehicles on the lot and helped me make the best choice. I’d highly recommend!

Working with Duane Coffey was a great experience. He is knowledgeable and patient and I feel like he listened to my needs. His smile isnt half bad either :) See him if you need a vehicle and want to avoid the b.s! Thanks Duane!

We had a great experience! While we did not purchase a BMW, we found our Honda Odyssey with lower miles and at a fair price. Everyone was welcoming!

I’ve owned five BMWs over the years, they are amazing cars. However, maintenance is imperative. John-Paul (JP) Kemp, my Service Advisor at Hendrick BMW treats my vehicles like they are his own. I trust JP, he’s professional, courteous and works with me to prioritize the issues that are critical. I’ll always rely on his expertise.

Go see Tim Cady at Hendrick BMW. Tim is an excellent communicator and really goes out his way to make the purchase process smooth…. and dare I say, enjoyable. Tim does what he says he will and even answered some questions I had, post-purchase. The vehicles at Hendrick are very well kept, but to me, the biggest part is about relationships. Being able to work with an advisor that’s trustworthy and helpful is extremely important. Tim was understanding of the fact that I didn’t have a ton of time to waste and was very respectful of my time. Tim is new to the area, but not at all new to the car business. If you are in need of a vehicle go see Tim!

I am a new BMW owner. I was totally impressed by the annual service from Hendrick’s BMW on Independence Ave. Not only was the oil service complimentary but the auto tech found a glitch in the cars program. They gave me a loaner and fixed everything like new. Just the way you want to be treated!!

Duane was a delight to work with. He found the exact car I had been searching for. I was in and out in a snap.

It is refreshing to have a service department so well managed and informative. The waiting area is clean and well maintained. The employees are friendly and on the move constantly.I have dealt with Tim Fowler both times I have been there and he seems to go out of his way to help and answer questions. This is exactly the type of service I would expect from a well managed BMW dealership. Good job overall.

Excellent communication throughout the process.Great use of technology to both show video of the detailed inspection and for payment purposes.Saad is ALWAYS fantastic. Helpful, concerned, insightful, available, just great!

I had a fantastic experience, thanks to my salesman Gus! He took care of us from start to finish! I would go back to buy a car there just because of him.

It was a pleasure doing business with Hendricks BMW dealership. Taylor Lane was our sales person. He showed the car we were interested in and also 2 others. He was very patient and knowledgeable.They were all very considerate of our budget and made the deal work for us. We are in a beautiful BMW X3. The personal touches and flexibility of this dealership is amazing. I would recommend doing business with the many Hendrick dealerships.

Everyone was really helpful, Mariana was very insightful and transparent on what needed to be done. Everyone worked together as a team to make sure I was comfortable being there.Thank you

Need a vehicle? Go see Duane Coffey! He’s been in the business for over 10 years and is kind and knowledgeable when it comes to car sales! I recommend him and this Dealership!

Excellent buying experience! Purchased a 2021 BMW 530e from Hendrick BMW and I couldnt be more pleased with the service I received from my salesman, David Livingston. If youre looking for a preowned certified BMW, I highly recommend Hendrick BMW.... and ask for David Livingston. Hes all about taking care of his customer!

If I could click more than five stars I would Hendrick BMW has been by far the best car buying experience ever. This was such an amazing experience from start to finish my salesperson Jon Ogletree was just amazing, we even 😂🤣 sang together and he just made feel so comfortable I think I gained a new friend 🤗 he was so patient with me. I was so indecisive I had no clue what I wanted I test drove about 5 or six cars until my mind was made up. No pressure what so ever. I even told Jon I needed to leave because it started to get overwhelming for me. But little did he know I just went into prayer about it just a little alone time with me and God and I knew if it was for me it was going to be. Ryan the finance manager was amazing as well he went the extra mile for me to make sure I was happy and satisfied. Thank you to everyone I truly recommend this place to buy a car. I Love love love my x3

Excellent service! The Hendrick BMW Team was very professional and courteous and took care of everything I needed for our car.

Had a great experience looking for a pre-owned BMW. Duane Coffey was wonderful- followed up promptly and consistently when he had info, never was pushy. Several others from the dealership followed up as well which wasn’t even necessary as he had it covered. I will definitely call him again the next time I’m looking for a car!

Bought X5, Robert Mann was awesome to work with. I highly recommend asking for him to be your salesman.

My husband and I had a great experience with Hendrick BMW. They were not pushy and very knowledgeable. I received a fair trade value, excellent APR and the perfect car. Ask for Justin if you need a sales advisor. He is great!

One of the smoothest—if not the smoothest—car buying experiences we have ever had. Justin Mitlehner was so knowledgeable and accommodating; moreover, he made the process easy and entertaining. Excellent facility and excellent sales professional!

Very pleased with knowledge, expertise, and professionalism of Chris Q. during my recent car search and purchase. Vehicle, sales & financing staff - top notch-consistently excellent. Im one of those people who dont enjoy purchasing a car, this experience might have changed that.

My car buying experience was awesome!!! My salesman, Duane Coffey was very professional, knowledgeable, and efficient. He definitely made the process stress free. I highly recommend Duane if you’re looking to purchase a vehicle. I’m absolutely loving my BMW X5!!

If you are buying a car here then let me warn you my experience so you dont get cheated by them. I pre build one of my BMW car and I was promised by sales agent that I can make changes before the car goes to production and they will call me before BMW charge my credit card for deposit but despite of sending them email in one day in advance ( we needed to change the interior color ) they charged my card without let me change my interior color.Worst customer service I have ever seen. Please stay away from this dealership. If I could give them zero star if there is an option for rating of zero star.

If I could give these guys more than 5 stars I would! I would really love to thank Matt and Ryan for all that they have done for me, they helped me get into my dream car, and were beyond helpful for making my dreams come true! They truly went above and beyond for me, giving me a deal of a lifetime on a 2019 i8 Roadster, and I am still in shock and disbelief that I own my dream car! Thank you Matt and Ryan, you guys are truly amazing! You guys have a customer for life!!!

The experience was a 5, until I sat with the finance guy. Sales associate Marlon Perez was outstanding and took the time to make a big purchase, frozen grey Z4 M40i, one to remember. The gentleman in finance, not so much. Changed my feelings from excitement, to frustration and this had nothing to do with qualifying.Go in and ask for Marlon! Great guy who really knows about the product he is selling!

We recently purchased a vehicle from this dealership, and I am VERY happy with my entire experience. We visited several BMW dealerships in the area, and this one was by far is the best. Other salesmen talked us out of cars or promised prices but did not deliver. However, at this dealership we had a completely different experience. Our salesman Jeff Shinn went above and beyond what we expected. He actually SAVED us money. He found us a newer car at a lower price than we expected to pay. He was patient with us with all of your questions and he talked us through things we didnt even know to think about. You can tell that he knows what hes doing. He was very professional and personable and knowledgeable. I will NOT buy a car from anyone else!

Ive purchased over 30 cars in the pas 6 years, from high end exotics to Hondas, but never had a BMW up till now. I worked with Michael Dugan this past weekend, and purchased my first bimmer. It was a pleasure working with him, and I recommend anyone in the market for a BMW to pay him a visit.Thanks for everything Mike!

Professional staff all the way up the line at Hendrick BMW! Similar to my positive experience with Hendrick Audi, transparent communication, courteous interactions, and fair pricing will make anyone a fan towards obtaining their next BMW at this Hendrick location. Congrats to the GM and your entire staff in winning over my second round of Hendrick loyalty!

Sal and the service crew at Hendrick BMW were great in taking care of my M2. Not only did they take care of an engine issue under warranty, but they also tech inspected my car for an upcoming BMWCCA driving event at VIR. Thanks so much!

Best customer service ever! I went in to purchase a new car and Duane was the absolute best!! Duane listened to my concerns and addressed each of them fully! He was very professional and made my buying experience top notch. Everyone greets you with a smile and their energy is unmatched at this location. Kudos to him and the entire staff for assisting me! If you’re in the market for a new car or truck drop by and see Duane-you won’t be disappointed!

Unexpectedly purchased a beautiful, sporty Mini Cooper yesterday from Duane!Absolutely love this car and Duane and the other associates were terrific!They certainly earned 5 stars from me!Susan

Marlon Perez and the team at Hendrick were really helpful in answering all my questions related to 3 series. Very patiently, he provided me all the options for a 3 series and also walked me through through the latest updates in 2021 variants. Keep up the good work! I will definitely visit them again in the future for purchases and services.

I purchased a 2021 BMW M440I Convertible from Hendrick BMW in Charlotte on Saturday, June 12, 2021. Inventory is very slim nationwide on this vehicle. My salesman, Robert Mann, went above and beyond the call of duty to find the exact vehicle I wanted. Five Stars for Robert. I would definitely recommend him. We actually had to get a vehicle in Germany that was just produced for another US dealership. He went to bat for me and provided sound advice every step of the way. I could not be happier with my purchase experience. The sales manager, Cam, and another salesman, Josh Wilson, also provided me assistance along the way to make sure I had the best car buying experience. I haven’t owned a BMW in about 20 years, but I am very glad I came back to the brand. The quality and drive of this car is exceptional.

I spent time at multiple dealerships test driving vehicles and Hendrick BMW was by far my best experience. My Client Advisor was Russ Sides and I would not hesitate to recommend him to anyone.Excellent in every way. Knowledgeable, timely follow up and did what he said he would do. I did not feel like I was being sold to but more consultative approach.

This has by far been the best experience I have had with any car purchase. Jeff Shinn went above and beyond to make sure that I purchased the right car for me, super nice guy. The finance Manager Cody Campbell is awesome thank you so much for everything. 🙂

I don’t normally do reviews but a had a awesome car buying experience with Duane Coffey! He really knows his product and he was a joy to work with. I highly recommend Duane if you’re in the market for a car. Thanks again Duane!

Saad, our service advisor, always communicates clearly and follows through consistently. You get what you pay for here. Pleasant experience. Lovely, modern dealership.

Just had our 2016 BMW 320i in the shop for routine care. It was so easy to make an appointment online. I also appreciated John-Paul Kemps honest feedback on what needed to be done today versus what we could put off until the next service appointment. It was a pleasure doing business with him and Hendrick BMW.

My 3-series sedan was at 110,000 miles, and it was my usual time to trade. Other brands were researched. As before, BMW was at the top. This fits our great experiences over decades owning BMW’s. The Hendrick dealerships continue to have outstanding service and sales.I usually go preowned. I was directed to Jeff Shinn at the Charlotte dealership. He provided one of the best sales experiences I have ever had. He knows the product, found the right SUV for me, made the sale seamless, and gave me great follow-up service. He is the perfect representative of the Hendrick dealership name. I highly recommend him, the BMW products, and the Hendrick name.

Today I bought a 5 series that I absolutely love and the service that I received is unmatched! My sales consultant was Jon. He’s extremely personable, energetic, enthusiastic, honest and knowledgeable. Ryan did my financials and he took the time to give me all of my options instead of trying to “sell” me options and I appreciate that. These gentlemen went above and beyond for me today and I won’t forget it. If you’re looking for a bmw please go see these guys you won’t regret it. I’m now a customer for life!

I love the valet service where you can pay a small fee and have the car picked up and delivered. Unfortunately, what Ive experienced consistently is lack of communication, no follow-through, and basically its up to the client to repeatedly call and text to try to figure out whats going on with the car. Ive also had experiences where there is no resolution on one visit so the car must be returned.

Like others leaving comments, Id like to give more than five stars to Sal Seck who has been my Service Advisor for quite a long period of time. Sal always communicates routinely through the service appointment and also with any upcoming maintenance that will save me a trip. Just recently Sal and the service team spent several hours tracking down a clicking noise issue that occurred at random times when braking. Sure enough, they isolated the issue and have parts ordered. Thanks Sal for taking care of us.

I’ve been going to Hendrick bmw for years, both north lake and independence are great. Jesse in service always takes the time to explain what’s wrong, and doesn’t rip me off. They had my car for like a week waiting on a part and if it was any other dealership I’d be irritated.

Duane was extremely helpful in getting this process done smoothly and efficiently. I traveled from Va to Charlotte and only had to test drive and sign the docs. Great dealership. Very profession and very responsive!!!

I was impressed with the professionalism and the prices at Hendrick BMW. I highly recommend Justin Mitlehner who made the painful process of car buying actually pleasant. I also received a great value for my trade. Will certainly use this dealer again for my next. purchase.

David Owen and Tim Fowler were super helpful with my visit to Hendrick BMW. The service process was so easy! I really appreciated that.Thanks, David and Tim!

Bought a Range Rover Velar with salesman Duane. Efficient, good communication, straight shooter, smooth process.Sales manager was inflexible about letting me take car off the lot while doing paperwork, but, in the end the experience was good.

The best car buying experience my husband and I have ever had! Asher was very professional and informative in this whole process! We will recommend Hendrick BMW to everyone we know!

I always know that they will take care of me and my baby! Thank you Mariana Rago!Kendra Simpkins

Asher Isaacs was our sales adviser for our 2019 X5, which was our second purchase from him, and he provided another great experience. The car was delivered with some items needing attention which Asher took care of right away. Great experience with Hendrick with our purchase and we have great experience with our service as well.

Best buying experience Ive ever had hands down! Duane Coffey was attentive to my needs and made the buying process actually quite enjoyable. Seamless process all the through. I highly recommend Hendrick BMW in Charlotte. I love my 540i Xdrive!

Duane Coffey was excellent! He made every accommodation and then some. Excellent experience. These guys did everything they said they were going to do and more!

I love BMW :-) The cars sell themselves! My sales agent, Asher, was awesome! Super friendly, great energy, and made me feel really catered to. He found me the perfect vehicle, and I am getting so many great compliments on it. I had been looking to purchase a 3-Series for the past 2 years. I am glad that I finally made the move, and I will never look back. The finance manager, Andres, thoroughly explained the different add-on options with the service packages. He provided detailed explanations regarding the warranty and tire & rim package(s). I felt comfortable during the entire purchase process with Andres and never felt pressured. Overall, I had a wonderful experience at the BMW Certified Pre-Owned Department.

I came in to view your inventory and met a top notch gentleman by the name of Duane Coffey who was very knowledgeable and definitely was a great help my wife and I will be scheduling a tesr drive appointment soon. Duane is a valuable asset to your company.

*Review is for Service Department*If you get Ryan Dewey as a service advisor, consider yourself in very good hands.I dropped off my 2017 340i for a brake fluid flush and found a new dent on the side of the vehicle after I picked it up. I immediately took a picture and sent it over to Ryan. With little to no pushback he took responsibility for it. Long story short, he had an external vendor immediately work on rebuffing it and even polished up previously-existing curb rash on the front wheels as an extra for no charge.Should I upgrade to another BMW (assuming the design/front grills of new models dont continue to get out of hand) I will definitely go back to Hendrick for this reason alone.

Duane Coffey is Awesome! Besides Duane being friendly and professional, he listened to what we wanted, gave us options and did not pressure us for a decision. Duane went above and beyond and we will recommend him in the future.Thanks Duane!

GREAT service and communication as usual. To save time, I had my car towed to the Independence Blvd location and the valet service returned it. Juan Carlos, my valet, was exceedingly helpful, courteous and communicative. Working with him and Sal, my coordinator was a pleasure! Hendricks work and customer service, in my experience over the years, is truly a paragon of performance.

This dealership is the crown jewel in the Hendrick Automotive Group. Michael Dickerson sold us a new X3 and we are thrilled. Michael was professional, kind, and very helpful during the process. He felt like a trusted friend and not a salesperson. He was never pushy, presented options, and really listened to our needs while recommending the best options for our family. We are a complete BMW household and return year after year, not just because of BMW, but the way Michael and Cam treat us. Even if the competition comes out with something better (rare) we will continue to purchase from Hendrick BMW for many years to come! Go see them today, ask for Michael, you will not be disappointed.

Buying from this location and working with Duane Coffey was the best car buying experience I have ever had. Reasonable fair prices, not pushy, and more than willing to meet in the middle! Highly recommend! I love my “new” used vehicle! Thank you Duane for such a great experience!

I recently had the pleasure of working with Marlon Perez. One of the best service experiences i have had. Marlon listened to my needs, and was able to get me the exact vehicle I was looking for. From start to finish, Marlon made the process seamless and fun. I would highly recommend Marlon and Hendrick BMW to anyone looking for a luxury service experience.

Been having trouble with my apple CarPlay for months now. Even the apple genius could not help. John Kemp at Hendrick Independence BMW was able to resolve my issues and it’s working great now. Thank you John for great service and fixing a tough issue!

Great customer service, excellent communication, nice atmosphere, very reliable. They will even send you a video of the work they are doing on your car. They will send you a text message updates as well because they know your time is valuable.

Great as always. Saad is the best

Sal at the service counter was very pleasant to deal with. Along with my regular maintenance, I requested that something be looked at because I heard a noise. He spoke with the tech, they detected the issue and fixed it for me with no charge. The wait time for the servicing wasnt bad considering. Sal was very thorough with explaining the results of the maintenance. I was very satisfied.

Hello BMW Hendriks! I wanted to take a moment today to thank JP for his exemplary customer service yesterday! He understands that the product he is selling first is customer service and that everything else is second. I appreciate him for having confidence in himself and the knowledge of the products/ services that are available to me at BMW! Despite his full agenda, I felt that my needs were his priority. Thank you 🙏 so much JP. Until next time!C. Gaither

Jonathan worked tirelessly with me until we could dot all the I’s .He was patient and went above and beyond.Would buy another car from him.

Jean Paul has taken care of the whip an myself every time I have visited. It’s always a pleasure to have great customer service. Appreciate the southern hospitality

The service advisor, Sal Seck, did a great job. He kept me up to speed about the service progress, and when the car was finished, he walked up to me for a check out. Greatest experience thus far (and was already satisfied with the service), this time it was beyond any expectation. And they returned my car very clean as well.

We had an excellent experience with Hendrick BMW, starting from scheduling a test drive to drive the car home on the same day which was great. Michael, my sales person was really helpful to schedule a quick test drive and then help to get the loan process pretty smooth. We got a BMW X3 Hybrid car and very happy with the purchase.

Kim who works on the classic BMWs is fantastic addressing issues with my ‘92 850i (E31). Always thorough while not breaking the bank on repair costs.

The BMW Genius came to my home and explained all of the amazing features only new car. He also setup the Apple CarPlay - which I LOVE.

I have been a BMW owner for several years and even though I live in Eastern NC (4 hours away), I chose to do business with Hendrick BMW in Charlotte for two reasons. First, they had a better selection than several other BMW dealerships near me, and second the treatment I received from my Client Advisor, Robert Mann. All through the negotiation process I could truly tell he was working for me in every way. He was always courteous, professional and had a wonderful personality. This dealership was much more willing to negotiate over the phone and via email than any of the other dealerships I was dealing with. After we agreed on the terms (a week before I could get there) he kept me informed of everything and made my time in the dealership minimal with the actual transaction. On a scale of 1 to 10, I would give Robert an 11, he was wonderful to work with.In addition, the BMW Genius Shawn Kollmer, who walked me through the new features on the car, was extremely knowledgeable, patient and a pleasure to work with.I would highly recommend this dealership.

Just purchased a 2021 x5 and the vehicle is stunning. Great ride, excellent performance, brand new shiny, and good price on trade in vehicle. Carl Busby (Client Advisor)is a pleasure to work with, made the purchase process easy, and fully satisfied all of our needs and wishes on a new vehicle.

Josh and the entire team were amazing in making my purchase a seamless one. Josh was very knowledgeable and on top of things. I will definitely purchase from Hendrick BMW again in the future.

This review specifically pertains to Jesse Walsh’s personal and professional excellence, particularly in regards to recent service recovery. Between 4/23-5/7, I spent a total of 8 hours over 2 visits at the Independence Blvd location in an attempt to fix the driver side window ( a manufacturer’s defect, as my vehicle is a 2021 X3). As expected, I became increasingly frustrated as the repair took significantly longer than originally anticipated. Throughout the arduous process, Jesse’s timely, knowledgeable updates, innate courtesy, and personal integrity not only ameliorated my frustration, but ultimately fostered patience on my end! He is the epitome of service excellence, an invaluable asset to the Hendrick organization. I am gratified for this opportunity to acknowledge his excellence.

I was an online buyer from Iowa. I found the model and colors I wanted at Hendrick BMW in Charlotte. Salesman Matt Crowell answered all of my (many) questions quickly and completely. Our negotiations were honest and respectful. I was comfortable with the final price. I flew into Charlotte and Matt met me at the airport. After an hour of paperwork and finance I was headed back to Iowa. Matt was a fine fellow even if he was a Saints fan.

My car needed emergency work done on Thursday, I took it to this location and was quickly referred to Ryan Dewey, who got my car in immediately and checked out by Hunter Koutsoupias and they were able to get it fixed by early the next morning. I always receive excellent customer service here! Thanks so much!

First, let me just say, Josh is the MAN! He guided me through the shopping process trying to understand what my needs were first. Not once did I feel pressured or uncomfortable. In fact, I probably felt too comfortable ha! He did a great job at developing a relationship, listening and trying his best to find a vehicle I would be 100% happy with. And when the first vehicle fell through he found a solution that worked even better. I had a wonderful experience with the entire process and staff. But special thanks to Josh for making it happen!

Everything went perfectly. The work started on schedule and finished within the time estimate. Saad was great at explaining the work, and kept me informed of the progress. All was very professional.

Bought my dream car on 8/20/2021! I couldnt have created a better salesman myself, like Jeff Shinn! He was right up front with everything, and tried to save and give me the best deal possible! So patient and thorough from the beginning till the end! Ask for JEFF SHINN! Karen H.

My service advisor was Tim Fowler. He was excellent! I am a new BMW owner and he was patient with all of my questions and I had many. He explained the service that would be completed in detail and spoke about the cars history of overall reliability. He definitely made me feel better about my expensive purchase and my move away from the previous Lexus I had owned. Well done!! Icing on the cake; as he walked me back to the car after the service he said its a very nice looking car. He was branding your brand - impressive company man. I will definitely drive the two hours from my home to return to Hendrix of Charlotte for my next service! Thank you very much Tim!

Hendrick BMW ( Independence location) provided me with the most pleasant experience ever in getting a new vehicle. I was overwhelmed by the diligence of Joshua Wilson, my salesman. We had been shopping for a long while willing to travel out of town for the best deal. The best deal and the best salesman was right here in town. We are so happy we stayed local. Josh goes out of his way to provide you with everything you want and ask for. He worked long hours communicating and corresponding with us for months never giving up on us. He works extremely hard at making sure you are satisfied. The finance guy Andres Gil also worked hard to help finalize our deal. It was the best car buying experience I’ve ever had. I would definitely recommend them for all your future needs. Andres and Josh worked extremely late the evening we were there to get everything done. They didn’t rush us or hurry to do it. We stayed after hours and was even called back into the finance office after leaving because Andres found even more savings for us. I have definitely decided to remain local in all my future purchases. It only takes honest, diligent, knowledgeable and friendly staff to win me over. This dealership had all that.

Great service, as usual. Nice play to wait, while your car is being serviced. Luka even ran out in the rain to bring my car inside, so I wouldnt get wet.

My experience was beautiful! The customer service was the best I have ever had. My salesman Mr. Carl Bugsy totally took care of me. He answered every question I had! He was amazing!

Outstanding customer service! Jesse Walsh is my go to car guy and he is the best! I trust his expertise and recommendations and he is always quick to respond to any questions or concerns regarding my vehicle. I highly recommend this location.

Me Dewey went above and beyond for my car’s service, and always kept me up to date with costs and timeframes. He clearly exceeded my expectations and would recommend to anyone for service.

I have been a loyal Hendricks customer for many, many years. I trust their expertise for all of my service needs at the Independence Blvd. location. I have worked with Justin Love all of those years. This team at Hendricks is a team I count on and they treat me like family, taking great car of me and my vehicle. I highly recommend them.

Luca always goes above and beyond to take care of me. I am very grateful to have had his help with our X3. I feel like the customer service at this dealership is truly top notch. I highly recommend.

Duane gave us 5 Star Service

I have had great service experiences at Hendrick BMW in Charlotte. The technicians always do a professional job at whatever is needed on my car. John Paul Kemp is my Service Advisor and I am so grateful to be working with him. Integrity is the word that comes to mind when I think of him. I trust that he gives me honest advice about the maintenance and repairs needed for my BMW. He takes the time to explain things clearly and provides options. I always feel he has my best interest in mind. It is so comforting to have a Service Advisor I trust and a reputable, professional service department to service my car.

I had the most amazing experience working with Josh Wilson at Hendrick BMW. He was extremely patient with me, answered all my questions, and made me feel at ease throughout the entire process. Since Im not in the Charlotte area and couldnt easily come in, he made sure I was updated on the status of my car and when it was time for pick-up, helped coordinate my arrival at the dealership. Even after purchase he still checks on me to see how things are and if I have questions.If youre looking to buy a BMW, please stop by and ask for Josh!

Seems like no one wanted to sell a car. For a few moments I thought I was the sales guy. Horrible customer service beware. I walked in and had to greet the receptionist. 3 sales men right beside the receptionist talking about some “plans” just a few steps away. No one approached me. Receptionist then had to try and find someone to help. Once the sales rep was found all you hear is “what does he want”. Next time you should cut your conversation and greet the customer instead of asking the middle man. All this just to be told there were no cars in stock. Check out Hendricks north lake store on google for the second review.

Always a great experience when I take my car here for service. Saad M is my Service Advisor and he is the best!! Always friendly and always professional. Their service wait area is clean with snacks and drinks. I only trust my car to Hendrick BMW

Ryan Dewey always provides excellent service for my car. I trust him greatly with my M car and recommend him!