Sent in an application for a rental property on a Friday my fiancee was told we should hear something back by end of day we did not!!....I called back on Monday wanting to know if I needed to submit anything else and was told no waiting on owner of property to respond.....called back Thursday just to be told owner did not approve application because both my fiancee and I needed a 700 credit score my score is above that but his pass 600...point is if I didnt make that call I would never hear back from them after paying $100 application fee....bad communication for a business after reading the reviews Im glad we didnt get approve....

The best real estate management company that I have rented from Charlotte! Its always reassuring that the owners not only care about their tenants, but they address any questions/concerns in a timely/professional manner. I look forward to renting with them for quite some time!I highly recommend them.

This was my situation I applied for property with this company and the owner decided they didnt want to rent to me but the company did not deny me my application, but also the company had no properties that I was interested in having. I applied Use for a particular property that they offered they didnt have anything else that I wanted to rent so I feel like Im entitled to have my application fee refunded to me being that they would not allow me to have the property that I applied for and I shouldnt be forced to take something that I dont want from this company if theyre not offering me what I Need or where I want to live.OK I understand that your company did not deny my application. But the homeowner did with that being said I would like to know why the homeowner decided not to allow me to rent his property. I don’t understand how him discriminating against me will causes me to have to find an alternative property that doesn’t fit in the location I need to live in. So how does that make me liable for a application fee when I did not get denied from your company. It seems like to me that I am still entitled for a refund if your company can not comply with me needs.I also feel that if you had an applicant already being ran for approval for that property I shouldn’t have been paying for my application until that person was approved or denied. That sounds like a way to get application fees from multiple families as a waste of their money. Or a way for your company to force people to rent from your company even though you don’t have a property that they’re not interested in. If I don’t rent from you I lose my hundred dollars regardless because I wasn’t denied from your company but I’m not able to get the property that I actually wanted. You have nothing else that I want, they are not in the locations that I need to be in.

I got denied for one of their homes rent 1450 ..I make 72k annual 😭😭😭🤷🏿‍♂️ my credit sucks admittedly. But no response after I even offered a double deposit andy actually credit report ( they use rentcafe or one those sites who arent entirely accurate ) crazy thing is house is still on market while I moved into my new home weeks ago ..

There was no house to tour. I showed up to the address and was surprised to see an empty lot. Agent cut contact after I asked. Told me the property was suddenly unavailable after taking my application fee, which I disputed at the bank since there was no house to begin with and I didn’t receive the tour (which was one of their requirements for the application anyway). I don’t understand why require a tour if you don’t intend on giving one, especially if there is no house. I would update with pictures but I’m not driving all the way back there at least not today. I have to get my son and go to school.

Excellent service with fast,friendly and informing staff.

Please go anywhere, anywhere, be a homelessBut do not use this company .No integrity !!!!No starts, noneThey very dishonest, no answering, rude !Please don’t use this company .

Lovely properties, navigation was easy

As a property owner I have found that they dont always deposit your rental deposit on time. Also its difficult to get them to respond to calls or emails. The trade off is that they are pretty good at keeping tenants in the property.

Great property leasing company. They take very good care of their tenants and property owners as well. They have lots of propety located through Charlotte, and the surrounding area..

I am so impressed with this property management company I find it necessary to tell everyone about it. Helpful staff. With work to get you in a new place that you can afford and wont drain every penny you have. Barrett Klutts is a Prince among men. I spoke to him and yes he answered the phone and reassured me that they would find me a place to call home. He did just that with great haste. My current arrangements gave me less than 3 week to vacate. With no provocation. And Klutts worked a musical and I had the keys to a humble abode I can call home and an upgrade to my current place .Thank you so must Klutts!Keep making peoples dreams come true!

Horrible in contacting no cohesiveness or consistency in handling business!

THE ONLY REASON THERE IS 1 STAR IS BECAUSE THERE WAS NO OPTION FOR ZERO STARS!!!!Horrible Company. Very deceitful employees and manager. I would not recommend this management company to anyone. Rent was paid timely and consistently every single month. While living at one of properties we were without heat in the middle of winter for over 2 months.Because of the horrible service we had received by Klutts Management we took pictures of the home prior to moving out of the property and there was absolutely no damage to the property. On the contrary the home was in better shape when we moved out than it was when we moved in. When we contacted the management company regarding the refund of the security deposit the manager lied several times. Once saying the deposit was sent to another management company and another time stating the check was sent to the owner of the home. The latter makes no sense seeing as we signed the lease with the management company and not the owner.Needless to say we have to get an attorney involved as well as the BBB.BE WARNED.*** UPDATE 6/4/2020 - It has almost been 1 year since we have moved out of the home managed by Klutts Property Management and to date still have NOT RECEIVED OUR INITIAL DEPOSIT. ****

Ive had a pleasant experience with Klutts Property Management today. Everyone was nice, respectful and very helpful. I am very blessed to have the opportunity to have Klutts to allow me to rent property. I can assure you that Klutts will be extremely pleased with me as a tenant. I will provide on time monthly payments and I will also keep property clean and free of damages. Thank you again for your services.

Do not try to call because you will never get an answer or a call back so do not waste your time leaving a message. Especially if it is after 3:30pm. My roommates and I never received a garage door remote, but was told it was in the kitchen and that it would be looked into and we never heard back about it. This was 5 months ago. Additionally, when we moved in last August (08/01/2017) we called and emailed about a pool pass, which Candice never got back to us about. My roommates and I continued to call and every time Candice would tell us I will contact the owner of the property and get back with you. She never called us back or emailed us about our pool pass. Fast forward to April, I call AGAIN about the pool pass and Candice transfers me to another lady that works at Klutts Property, this lady tells me the same thing. I continued to call back and finally they told me the owner of the house lives in Australia. So that being said we have never received a garage door remote or a pool pass and we are shy of 2 weeks of it being a year that my roommates and I have lived here.The heating and air condition in our home has been messed up for a year now (July 31 being a year), a company was sent out to come fix the problem but was never truly fixed. So we basically freeze downstairs and live in the gates of hell upstairs. Lastly when we moved in there were bugs everywhere and poop, yes poop in the toilets. July 31st cannot come fast enough.

Hands down the best real estate management company in the South East! Its always reassuring that the owners not only care about their tenants, but thely address any questions/concerns in a timely/professional manner. I look forward to renting with them for quite some time!

Ive had a pleasant experience with Klutts Property Management. Everyone was nice, respectful and very helpful. I am very blessed to have the opportunity to have Klutts to allow me to rent property with them. I can assure you that Klutts will be extremely pleased with me as a tenant. Thank you for your great service.

I have finally found a property management that is able to manage my property. I live in Florida and I am unable to take care of my investment property like I use to be able to. I have been with a few of the other property management companies but now after being with Klutts Property Management for the last 4 months they have been awesome and they filled my property with great new tenants in 17 days. I have been very pleased with Klutts and highly recommend them.

Zero stars would be much more suitable. They are literal definition of “slumlords”. Rented an apartment with an unmaintained 15 yr old hot water heater that burst & flooded my apartment ruining priceless possessions, uncovered about 30+ years of black mold infested flooring & was poisoned/hospitalized due to their gross negligence. Carbon monoxide/fire alarms didn’t even have batteries. Management, especially the owner, was the rudest, cruelest, most entitled person I’ve ever met. Exactly what one can expect from a company that capitalizes on the impoverished — which in the Charlotte housing market will soon be pretty much everyone who isn’t making 120k + a year.

We were reading the reviews online before we called them and we weren’t disappointed. Even despite some of these complainers our experience was great and straightforward. The process to get approved went smoothly and took less than a day, and upon moving in there was one small maintenance issue that they took care of very quickly. (It seems as if the previous renters had just left one of the breakers open). The maintenance guy came in and just flipped the switch and we were good as new. Phew! Thanks a lot Klutts for being so straight with us.

Crooks

After looking for quite some time we came across Klutts Property Management. They found us a perfect match to what we were looking for. The approval process took less than 24 hours. We have been at our home for some months now and have no complaints. We love our new home. Thank You so much for your great service.

3 Years ago we purchased our first rental property in Charlotte and searched the market for the best property managers we could find. We interviewed 6 and by the process of elimination through various criteria such as years in business, number of properties in their portfolio, privacy of our own personal information, cost, etc., we arrived at the conclusion that we should engage Klutts as our property managers. We have now been working happily with Klutts for 3 years and would recommend them to anyone needing the services they provide.

You all have been the best. When other said no, you said YES!! You have made this one of my best moves. I greatly appreciate this company and your hard work. Thank you once again.

Renting from Klutts has been a good experience for me since renting from them in early 2013. They offer a convenient renters portal where I can pay rent online at my convenience, and I can also submit maintenance requests that way. I remember when I first inquired about renting from them, they gave me a fair price, and asked for an even fairer deposit based on my rental history and credit rating *at the time.* They have generally been quick to respond to maintenance requests, and in the 2.5 years Ive been there, theyve replaced my water heater, stove, kitchen and bathroom flooring all with no questions or challenges. I live in a good area/zip code for a surprisingly low price. Im quite pleased.

They made moving such an easy transition! I had some issues moving from my old place and they helped me with recommending a good mover and I got out of there fast! My new place is great and I am so thankful for all their help and good service. I hope to be living here for a while.

It was great. Devin was pleasant and very nice. He was helpful. Thank you!!

I started out renting a 1 BD 1 BA from Klutts and was satisfied there. I recently got promoted to a new job and decided to upgrade to one of their properties that had a little more space. I knew I wanted to remain within the Klutts community because of the no hassle living it’s provided me. They helped transition me into the bigger property and I’m extremely happy now. Thanks for going above and beyond and working with me.

Klutts Property Management has been wonderful to us! We know that by sticking with Klutts they will continue to show the same level of professionalism and integrity as they have so far. Thank you guys for the great service, very comforting to find a property manager we can trust.

My wife and I have been looking for a house to rent for 2 months. Until now, our experience has been very disappointing. May companies wouldn’t call back or offer to show a property. Klutts property management has been “a breath of fresh air” to deal with. Staff is very pleasant… a joy to work with. First rate company that I will surely recommend.

I’m a renter with Klutts. My home is perfect. My property manager has taken of any work order we have put in. also Eve has had a great relationship with us as tenants on Sawyer Drive.

My spouse and I have been renting an apartment from Klutts for about 7 months and Im actually happy to be renewing our lease for another year. The office staff is very kind and professional, and we arent bothered by anyone. Weve had problems in the past with former landlords and maintenance dropping by for no reason to fix something. I definitely recommend renting from Klutts.

The office was very polite and professional. Any questions I had relating to properly maintenance was handled with care. Thank you!

Our experience was amazing. Thank you so much. Highly recommend Klutts Property Management.

So far very helpful. Everything that we have needed to be fixed has been done or is being done on a timely friendly manner. Thank you!!

I had so much help from Klutts Property Management on getting the papers signed for my house. It didnt take long for them to get their work done for me and they really made me feel like I was a priority. I am so thankful for all their hard work!

Klutts Property Management has managed my property for several years. I have been very pleased with their services. I like the process that they use with their tenant selection, making sure that I have a good tenant in my property.

Thank you to all the people who help me get settled into Charlotte. I dont know what I would have done without your help. I love the neighborhood. I would recommend Klutts to anyone.

I posted a review regarding this company on Yelp after I moved out of my apartment in June. You can find the details of that review on yelp but to sum it up, it was about my experience of unprofessionalism with this company. I am writing an additional review on google regarding what took place directly after writing my review on Yelp. I was received a phone call from Candice Maybin, the office manager, who said she wanted to let me know that she saw my review on yelp. She wanted to let me know that it was not true and that she was not unprofessional and that I was nasty for saying such things. She said that I would be hearing from her since my review contained her name. Its ironic that she called me to tell me she was upset with my review because it called her unprofessional...all the while being unprofessional..... You cannot get anymore unprofessional than on the clock employees calling you to cry about a review made about them. ICING ON THE CAKE: A half hour later, I received a second phone call from a different employee who started rambling on about office matters that arent their fault and begging me to take down the review with Candices name in it. I asked what the purpose of the phone call and she stated to say sorry and to ask me to PLEASE take the review down. I could not believe my ears. I explained to the second woman that it WAS extremely unprofessional for Candice to call me and confront me about a review that I had every posting and that it was even more unprofessional for her to call me and beg on Candices behalf for me to take it down. You cant make this stuff up. Rent elsewhere.......

Great customer service, friendly staff, willing to help. Staff was very helpful when needing to move for work with a firm deadline. Thank you!!!

Always very pleasant and responsive. I enjoy working with Eve and Delene very much.Great service. Fast Turnover with all paperwork. Very Happy!!

Theyre near impossible to get to answer phone calls. The plumber they chose to fix our shower that has now broken twice in 3 months doesnt let you know when he is here. If I could rate them less than 1 star I would. Cant wait for lease to be up so we can move

Eve is awesome! She found me the perfect home, I love where I live! I have no issues and am enjoying my new place.

Tanner was very accommodating when we wanted to see the property. He also answered all of out questions and was easy to work with.

Ms. Maybin was extremely helpful and professional through the entire duration of the process. I would recommend Klutts Property Management!!

Great service!!

Always very pleasant and responsive. I enjoy working with Eve and Delene very much. Overall, everything was excellent. Thank you!

Klutts Property Management has been overall excellent. Always very pleasant and responsive. I enjoy working with Eve and Delene very much.

No wonder why Klutts has a decline in rental propertys. They will rent houses right from under you. Barrett Klutts will give you false promises and then never return your call.Klutts had pages of rental properties 5 years ago to barely having a handle full.STAY CLEAR

The girls at KPM have been good. All work orders are fulfilled within 48 hours. Candice makes sure things are taken care of when I call in. I think I will continue to rent from KPM, they show tenants they do care!! Best place I have rented from so far.

Klutts helped me into a rental property in Charlotte. KPM works well with me and has made the transition of transferring to another home very convenient. Thanks a bunch for the great customer service that you provide.

Klutts Property Management has been very attentive. I am very happy to be a new renter. Thank you!!!

Unprofessional and inaccurate. Spoke with a Devin who accidently gave me wrong information on a property which fine, accidents happen, moved past that, he was pleasant all along via e-mail. Scheduled with him to view a house on a Saturday at 2 pm with a tenant in it . Not only did I have to take time out of my very busy schedule to view the home, but another person drove all the way from Virginia to see the same home as well and no one was there to assist us. How disgusting is that? We were there for 45 minutes. We did call the Saturday afterhours phone number which I believe belongs to Klutts himself. I did speaks to him, he did make a phone call and verified that it was scheduled, said he was calling the tenant to hang tight he was calling right me back again, well, 2 days later, all I hear are crickets. I sent an e-mail regarding this matter, I hear nothing. Sent another, and still nada. Applause to this company! A+!KLUTTS really lives up to their name ! LOLOLOL! What a Joke! I am thanking God that this may be a sign not to even waste my time as if this is how the beginning is with them it will be way worse with maintenance !

Klutts Property Management has been great. They are very nice and helpful staff. Thank you!!!

My partner and I began renting from Klutts Property Management in February. They did not follow through with pre-move-in repairs. For example, the home that we are renting had several broken blinds that they stated they would replace prior to our move in date. They failed to do so. They have yet to remove the key guard that they used when showing the home from our door, despite multiple emails and phone calls. The staff is friendly but they seem inconsistent in their ability to follow through on repairs and resident requests.

The team has been responsive to my questions and very helpful. Highly recommend.

Klutts Property Management has been quick and easy process. They have very attentive staff. Thanks!!!

Klutts Property Management has been excellent. Fast responds to any questions or requests or problems. Highly recommend!!!

Process was simple to work through. The staff made it easy to get all moving related items schedule and was very accommodating to our schedule.

It has been great to be working with Klutts because some times we are late on rent and they are willing to work with us. Thank you to their very nice office staff.

These people have been a nightmare from the beginning! Less than 30 days after I signed my lease I was served by the sheriff with foreclosure notices and then padlocked out of the place by the mortgage company. Had to call the cops to get permission to break in to my home then had to get an attorney. For months we went round and round chasing these idiots all the while a city inspector places a copy of a report in my hands and lets me know the place is below code and had been that way long before I ever signed my lease. Then my air goes out and I am without with my 4 year old in the house through all those 100+ days and 5 weeks before that until I could buy a 400 dollar window unit to make thinngs bearable since we had no other place to go. I am now searching for a new place as this one is up for auction as October. DO NOT DEAL WITH THESE PEOPLE...one word SLUMLORD.

I would like to commend Dellene Maybin from Klutts Property Management. With all older homes there is always the potential for something to break, like the HVAC. Impossible to predict. Dellene was wonderful in being responsive when the AC broke in getting people out to fix it. I felt like she went out of her way to help and was patient with me. I just wanted to say thank you.

I appreciate how Klutts Property Management gave us an opportunity when the other property management companies didnt.

Front desk girl rocks!!! I got the place I wanted. Application went smooth. Approved within 24 hours.

Klutts has helped my relocating be an easy one. They have been great and customer service has been exceptional.

Klutts PM has done an excellent job at filling my property with qualified tenants. Thank you!!!

Most unprofessional company. Make sure to take pics of your place before moving out. They will try and scam you. Both the company and the landlord are in cahoots, out to get your money. Such a shame ppl in the world no longer have a conscience. But what goes around comes around.

Youre better off renting from an apartment or a loan shark.

Eve was most helpful during our rental transaction with KPM. Very courteous during our interview for property approval. We are looking forward to our new business relationship with KPM.

Felt warmly received by their team members. They were happy and willing to assist me! Thank you!

In June 2016I hired Klutts to manage 3 properties. My personal experience is they ave addressed my concerns and returned my calls in a timely manner.

They are incompetent in matters of rent collection and evictions. I have not received 4 months rent for my property and they have not be able to evict the tenant. Never communicates with the owner with issues going on with the property and you have to constantly call them to get updates of your property.They are very rude and will hang up on you. They are big liars and will say anything to get you to sign a contract with them, once you sign, they cut communications and it becomes impossible to get a hold of them.These people are incompetent and will only cause you headaches and stress dealing with them.Oh and all the positive ratings you see are all fake.......My advice, stay away from these people. I shouldnt have ignored all the negative ratings, now Im paying for it.

This company has really worked hard over the last several months to have better communication and overall better working relationship with me. Im totally satisfied with their service now!

​​ when we first started with Klutts they were very nice and acted like they Cared about our living situation, than when it got down to getting the Renter house it got Dirty.literally Dirty, the house that we wanted was in ​H​untersville, very cute little out just perfect when eve gave me the ​code to view the house it was very Dirty and Gross. the doors were cracked, ceilings were cracked and the kitchen was the most greasiest kitchen ever. it needed a huge cleaning job. the carpets looked so used and un ​-​clean i didnt want to put my feet on them. so i emailed klutts and told them the house needed a huge clean up, and they said the house will be cleaned and all repairs will be repaired when the ​tenant moves in.​we did like the house so we told KPM that we wanted it, cant beat that price for a house in Huntersville so Eve told us we had to get the deposit to her Right away or we couldnt have it... so i rushed to get a money order all the way down to Charlotte cause they wouldnt come out to the house at all. so deposit was now paid and i am still waiting on them to clean, weekends went by, so i waited and waited and than i decided to go in there after klutts told me they would be doing cleaning and repairs over the weekend, i noticed the carpets had gotten cleaned and they were So wet, i went back on Thursday the following week.and noticed nothing else was done.than i went back to check the house, and it smelled Very strongly of a really bad Oder . i left and waited 2 more days nothing still was done to the house,and the Carpet was still Damp like it had just been done. i went back the smell got stronger, i brought my parents over and they inspected the whole house and we came to find out the smell was MOLD. and the house was covered in mold. from the ceiling to the cabinets to the corners of the carpets. i informed klutts about this mold problem and they informed me that it will be cleaned and ready for the ten ​a​nt. well i was moving in about less than a week and nothing was still done to the house.​when there is a mold issue you would think that they would get on to cleaning the house and getting it ready for the renter, and nop nothing was still NOT done. mold isnt an issue to play with, if it get into the body system it can get really serious. they seemed like they didnt care, im expecting and i cant harm my unborn as well as my family. so i told klutts ​that i took pictures and everything and they immediately jumped into me going to get my deposit back. and taking 100.00 cancellation fee, which i didnt agree to pay,(it was like they knew about it and still expected me to move into that home, they knew they werent going to get it fixed but they still tried). i didnt think i needed to pay that knowing that the mold issue should have been taken care of but KPM stated that the landlord isnt willing to do anything else further, they still insisted that its just a deep cleaning issue, when mold is growing from ceiling holes it could take months for it to be treated the house is not Livable.! i would like my 100.00 dollars back, but the only way i would get my deposit back is if i paid an extra 100.00,i do feel they took advantage of me knowing im a 24 year old women, and young. but i know a house isnt movable when it isnt. i will say the ONLY good think about KPM is Eve is wonderful, she cared and she wanted to take care of me ... until the mold issue got brought up. If you are to rent from THIS company please dont rent from them, they did me wrong. and im sure everyone understands my point of view on this. it definitely could have been a great place to live if they actually cared a little bit less on getting that money and more about the people trying to live in the home. I WILL SAY THIS ONCE I NOTICE THAT SOMEONE HAS MOVED IN THAT HOME I WILL DEFINITELY CONTACT THEM AND TELL THEM THERE IS MOLD IN THAT HOME AND THEY NEED TO GET IT FIXED ASAP OR THERE COULD BE SOME SERIOUS ISSUES.

The property manager at Klutts have been very attentive and professional. Thank you!

So far the service they provide is very good!

The worst rental company Klutts is unprofessional, rude management,threatened to evict tenants who complain saying all the tenants do is complain. and that she’s about to get rid of all of them and start over. Just because they don’t want to do any repairs. I would not recommend This company to anyone.

These reviews are FAKE!!! KLUTTS IS THE WORST!! WE HAVE BEEN HAVING PROBLEMS SINCE WE MOVED IN AND THEY WILL NOT COME OUT AND FIX ANYTHING !!! THEY HAVE HAD US WAITING ON THINGS THAT NEEDED TO BE FIXED FOR OVER 2 MONTHS WE WILL NEVER RENT FROM THEM AGAIN!!!! KLUTTS IS A SNAKE IN THE GRASS PLEASE DONT NOT RENT FROM THEM !!!

So far the service they provide is very good.

Do not rent from this company! They are negligent and non responsive! I have had nothing but issues since I moved in 6 months ago and they will not hold up to their part of the contract which is why I chose to move but yet they are trying to make me hold up to mine! Worst experience ever!

Totally disappointed with this property management company! Wasted 2 weeks of my time and money for a place that I was prepared to move into within DAYS to only be told by Vanessa that the owner now decided to sell which I found out was a lie! They took our money for bogus application fees and NEVER made contact with the property management company of the state I was moving from to verify my rental history. Vanessa was rude and condescending in her tone and dialogue with me. She then said look on the site and see if there is another property youd like to apply to. There was not another suitable property in size or budget that we needed. I will NEVER use them nor refer them to anyone relocating here from out of state. Klutts you can thank Vanessa for this poor review!

Great property managers!

Do not trust Klutts. Stay far away. They will do anything to steal your deposit.

THATS VERY GOOD...!!!

I like what people say about it