I strongly discourage anyone from doing business with Helix based on my experience with them because they operate with zero integrity. Please note, this is the same rental business that has now started operating in Fort Collins.The apartment building I was living in was sold to Helix just after I had renewed my lease with the original owners. By law, Helix was required to operate within the terms of the effective lease [read: lease signed with previous owners] until that contract was up. They did not abide by the effective lease, even when I brought to their attention what was stated in my lease:1) They pressured me to respond to them 6 months in advance of the end date of my lease as to whether I would stay or renew, with only 9 days notice to make a decision, otherwise my rent would go up substantially. They stated that they were only raising the flat-rate utility fee by $25/mo (42%). My lease stated that I only needed to notify the landlord 90 days prior to the end of the term as to my intention to renew or move out. I requested to see a copy of their proposed lease, which was approximately 24 pages long and extremely poorly written. There appeared to be numerous loopholes that could protect the landlord and screw the tenant.2) My lease and Colorado law states that security deposit shall be returned within 60 days of the termination of the lease. Helix did not return my security deposit until after 60 days.3) Helix deducted charges from my security deposit that, per my lease, the tenant would not be responsible for. They charged me for a lock change and carpet cleaning. My lease did not state that tenant would be responsible for lock changing fees. Carpet cleaning was only supposed to be charged to the tenant if cleaning was neglected or there was damage beyond normal wear and tear. Per the previous owners, the carpet in my unit was installed in 2008. I noted on my move-in sheet that there were pre-existing bleach stains on the carpet.Helix charged me 3 hours of cleaning, even though the apartment was meticulously cleaned and in move-in-ready condition. I took 58 photos and 1 video to document the state of the apartment upon move-out. When I contacted Helix regarding the charges I was disputing, with photos attached, they would not provide me further information regarding cleaning details, etc. They refused to even address my claim that I should not be responsible for a lock change and carpet cleaning.I contacted Helix via email and certified mail. Chaundra replied to my email, however no one bothered to pick up my letter from the PO box and the post office returned it to me. It was the correct PO box because Helix cashed a check I sent to the same box just one week prior.I feel incredibly insulted by the way that they have conducted business with me. They have absolutely no sense of customer service and appear to be purely interested in making money. Unfortunately, I inherited them as landlords; I NEVER would have chosen to rent with them.Do not recommend. (See attached photos for state of my apartment on move-out that they charged me 3 hours of cleaning for)

Best experience Ive had so far with a property management company. They are honest, respectful of tenants and take maintenance requests seriously. The building I live in is right downtown in a historic building so it has a lot of charm, with old wooden floors and vintage windows. The management has done a good job of making important amenities clean and new (like the kitchen and bathroom). The houses on the block are all owned by the same company and have a shared backyard, giving a nice community feel with the other young professionals/grad students who live here. Natalie in management is super responsive and easy to communicate with, and Caleb, the person in charge of maintenance, has been quick to fix anything needing attention. I honestly dont have anything bad to say, some things could be updated like the machines in the shared laundry room but other than that its been a great space to live and I dont plan on moving out anytime soon.

As a long-time Helix tenant, Ive seen a consistent track record: Theyre proactive, excellent with follow up, and good communicators. They respond quickly to maintenance requests, and everyone one Ive met from their staff is friendly.

While I’ve had complaints about Helix in the past, they have a new maintenance person, Caleb, who is so wonderful. He’s thorough, quick and considerate. Our place is lovely and Caleb helps keep it that way!

I live at City Park and have had nothing but delightful experiences with the staff at Helix. Issues are addressed quickly and effectively. Would recommend to anyone looking for somewhere to live in the area!

You should plan for your deposit to be stolen. We cleaned everything on the move-out checklist and they charged us 3.2 hours of cleaning for a 500 SF apartment. When we asked for details, they just didnt return our calls or emails. The amount is not enough to file a lawsuit but this organization is completely unethical.

Very poor communication about entering and exiting a lease. Underhanded techniques to make you do all the work, then still make you pay all the fees. The woman that checked us out of our apartment should be fired. She behaved so terribly it was offensive. They dont care for the apartments and then make you give all of your deposit to fix mold problems or other issues that you were not responsible for. By far some of the worst people I have ever had to interact with in my life. Just to be clear, Im not an inconsiderate college student, Im a working adult. If you rent from these people, be very careful to document everything and expect to go through a lot of trouble.

Not a good experience and was not a tenant yet. Dodged a bullet there!