This place is horrible customer service sucks cheap nails and polish. The nails last less then a week and they will not fix them unless you pay for a new set....
The manager Joanna has horrible customer service, I tolerated her because Nan the guy that does my nails is excellent! However I am looking for a new spot due to herjvm horrible customers service .
I went to this nail salon a few times and the manners that they have are terrible . They look at you and don’t speak. They are rude when you ask a question and when I said something about it. The manager told me oh well I can leave and don’t come back. This was disgusting as a salon that is supposed to service you. She said I criticize her and her salon because I spoke on how she was rude to me for no reason. I’m new to the area but since I’m not a regular I guess this is how they treat people. If I’m spending my money some where what wrong with greeting someone and talking to them with a little respect.As a manger you shouldn’t never kick someone out if they ask you why do you have to be so rude. It’s disrespectful and disgusting to treat a customer this way. I would not advise anyone to go here to spend there hard earned money.
If there is 0 star i would put it. Poor customer service, rude and non professional people. Went once because it is close to my house, she charges extra for everything. Showed Lynn, the nail tech a picture of my nails,Didnt know how to do it. Had to show her on my own. Went for an appointment after 3 months she made me wait and then told me that Lynn won’t he able to do my nails unless after 2hrs. Wanted to wait at the store but she did not accept and asked me to leave and that she will call me back in 2. After 2hrs of waiting and wasting my time i called back to remind her and she said that she doesnt want to do my nails because she did not like me. RUDE PEOPLE AND OVERPRICED SERVICE
Great service, quality work & very clean.
One year later and Im still loving this place.
Went here on a wim as my usual place forgot my appointment. Got a spa pedicure and a new set with ombre Lina did get thing! Great hospitality and happy they fit me in. Appointment recommended.
Ive been a costumer for YEARS, Ive always been treated with kindness and respect. The work i received was extremely thorough and I will recommend this nail experience for anyone!
Great place good service great workers fast fun friendly
Love Lynn she is the best omg she really does my nails to perfection... Rosa is so sweet and she does a really excellent job. The other pedicurist are just as nice and professional. They really take their time and make sure your feet feel like a thousand bucks.... talk about massage when I leave Krystal Nails i am beyond satisfied. They are clean way before the pandemic I am glad I am back and they are back open for business
The place is nice and clean. Only issue was they polished my toes and daughters nails with colors we didnt ask for
Love this place. The whole staff is very sweet. Ive been going to Nam (not sure of spelling, but the only male there) for quite some time. Ive never been disappointed. And their prices are the best around.
I went to this nail salon for the first time yesterday and I had a great experience . With everything going right now, they make sure that they follow health guidelines with precaution . Joanne did my nails and she did a very very good job! I love them so much! My appointment wasn’t rushed at all . She made sure my nails looked thee very best. I will be coming back!
The woman who sits at the front, I believe she’s the owner is unprofessional and lacks customer service skills. If an establishment is appointment only it should clearly be stated. I’ve been here previous times as a walk-in with no issue but, yesterday the manager rudely stated “ you should have called because our list is long.” After, she did not even give the option of possibly coming back in a few hours or another day. Needless to say, I will never go back.
Very rude, went to go get my gf nails done for Valentine’s Day and the service received was subpar. Would not recommend
Called to get info and was hung up on. Called back and no answer.
I have never been disappointed since I started going here I love the services that they provide my nails are always beautiful thanks to Nina 💕💕
Visit my Sister this weekend from Massachusetts, wanted my nails done. Looked up nail places near her, found Krystal Nail Salon w/great reviews. They did not disappoint. I had Joann, she was AWESOME, she friendly, educated me what is best for my weak nails, how I can let my nails breathe to regain strength. She took her time, as well as other techs...If I have to come to NJ once a month to get my nails done, so be it! Nail techs in MA do not know how to do nails, I have been to a few. Wish I could move Joann and her staff to show Massachusetts how to do nails. Love...love.. love their work....Just FYI, they are cash only...
I usually have a great experience. I took a chance and let the guy do my nails. Never again
Cash only. No parking. Meter street parking and you will get a ticket if you don’t put money in meter. You have to ring the doorbell to be let in. This place has more rules than a public swimming pool. Very small. Not the cheapest but you receive a quality service. Busy place so most likely you will have to wait. You may want to make an appointment and check the rules regarding that. If you can’t see yourself waiting for too long go up the street to Hot Nails. The owners are a married couple and super sweet and give quality service for a tad cheaper. Thank me later
I happened to be driving down the street, after not have my nails done in over 2 months since covid-19, I was in dire need for a nail salon!I saw this salon and pulled over and went inside! They told me what to do, and a couple of days later I was there with my name on the list and getting my nails done, my pedicure, and waxing!They did an excellent job!I only get liquid gel, LCN pink and white, which is time consuming; but I was so excited to learn they had liquid gel, and my nails came out great! Truly pleased with this place! They have gained a regular!!
Stopped into this nail salon because I could not get an appointment at my regular salon. The salon was okay, however, you have to get buzzed into the salon and its a cash only business. For the most part the salon was clean, the technician that did my nails, Nina, she did a good job and the prices are good. The salon definitely has a certain clientele and the salon became pretty crowded (on a Monday) in the late afternoon. Would I return, maybe.
This is a trash nail salon and should be shut down. They are very unprofessional and disgustingly rude
They are very clean, even before COVID they were and the staff is very nice.
I started coming here about three months ago. All of the nail technicians are equally good, which is rare. They dont rush your pedicures, and they have a huge selection of colors. I love that the gel colors are already paired with the regular polish color for pedicures so you dont have to match it yourself. My crystal sets last 4+ weeks, they dont budge. The only con is parking, the only option is metered street parking.
I liked the nail salon. I would actually give them 3.5 stars. They wont over charge and they have so many colors to choose from!(I like options). However, they took forever to do my nails, didnt clean my cuticles, gel nail polish chipped after 2 days on one nail, and they only take cash. It was a $3.50 charge to use their ATM. If I am unable to go to my normal nail salon (My Chick Nails in Newark) this is a good back up.
I have been going for years, and never had complaints. Good energy, great work ethics. What I really like is they are very personable, and they remember your name. Been going to Krystal Nails for more than 20 years.
Trying a new place for SNS. I was not aware that this place is CASH ONLY, didnt see any signs so thats a little inconvenient. Place was clean, and I was seated quickly. When my nails were done, I noticed some of them were not smooth. I was done a little too quickly...didnt have my cuticles cut either. But this is why you give it a try and make a decision.
Love the variety of nail art, 3D, hologram & glow in the dark. Accept only cash, thou there is an atm machine in the salon that charges a $1. Gr8 service & staff.
My husband and I were long overdue for mani and pedi and our usual spot was booked up but I always drive by this place and told him let’s go..It’s a bit cramped inside.. cash only...But they do a great job they’re very thorough with cleaning unlike some places that just rushPrices were very reasonableWe will definitely be returning
Courteous staff, clean work station and quality service
I love this salon! One of my good friends took me here almost 3 years ago and Ive been a regular ever since. Excellent customer service and the best manicures in the area period! My cuticles have never looked better. I trust them
Nice salon decor and friendly greeting... good color selections. Acrylic infill with gel color - looking good! reasonable price too
My nail are awesome I showed them a picture and and my nails looks exactly like it
It was a pretty long wait, and it was kind of expensive. But the nail tech was really kind and patient. She did a great job on my gel mani. Overall good experience!
I love this place. I was referred her by family members who also always go here. Professional and friendly. Great combo. Plus my nails always look great, lots of compliments.
The atmosphere is nice this service wasn’t so pleasant. I enjoyed my pedicure but was pressured at the fact that they insisted on doing a gel full set after i asked for a reg set TWICE. In the process of the second coating the nail tech w the blonde hair smudged my nail and tried to continue as if i wasn’t aware. Not to mention i got my nails done today 12/12/18 and it look as if i need a fill-in tomorrow 😩🤦🏾♀️ Next time i will stick to who i know. Also they do not inform you that this is cash only.
They do nice nails but brace yourself for the owners bad attitude. I had to correct her on her service and language. My daughter was sitting at the back and she accidentally tapped the peddle on the floor I was getting a pedicure so I heard it and was already speaking to my daughter. When out of now where management appears telling my daughter to move from spot I had a problem with her attemptting to speak to my daughter directly. So I asked to speak with the manager outside to simply explain that I would prefer her speak to me rather than go directly to my 9 year old. This woman did not like me telling her not to speak to my children... she told me “do your job as a parent” needless to say I cursed her out after that. I’m a regular customer but will never let her touch me. But they do great nails and the other techs are sweethearts. So I decided to just curse her out and get it all off my chest to the point where she will think twice before speaking to my children and I will keep coming back. So you take my experience how you may.
Hands down the best in the area!!! And there are a lot of salons around. Every one here is fun and friendly. If you become a regular your in for the best experience every time!
This place is great, I have been to several other salons in the area but this place tops them all. Friendly, accommodating, fast and great work. Their dog is the cutest too!
This is a phenomenal and inexpensive place to get a good quality pedicure, manicure, or eyebrow waxing. I LOVE this place and the staff always go above and beyond to make sure you are happy with your service. The massage chairs are free to use, they have an extensive selection of nail polish colors, they offer bling for your nails, their pedicure extras such as heated towel wraps and etc. are amazing and always make you feel like a family friend and not just a customer! I would recomend this place to anyone
Ive been coming here since I was in high school. Now my daughter is a teenage and want to start getting her nails done. I wouldnt send her anywhere else. Very good prices, customer service and quality.
The spot to get an awesome mani/pedi staff is friendly and engaging and clients are known by name, and they care about cleanliness, always my go spot
Awesome service. They dont rush and do a great job every time. You may have to wait but its definitely worth it.
This place is really good they have alot of colors and she did my nails quick and they look great
Bad customer service and the smell really bad
Excellent service. My sister and i received great service. I will be returning.
They do ok nails but the wait is always long when ever you weekday or weekend because they all move very slow. And nails are never perfect just so so
My nails still look good
I always have great service at Krystal Nails ! Love them!
Love this nail salon, if you need a good place to get acrylic nails, go here.
Joined the wife for petti... Was fun. The staff was very accommodating.
Went there yesterday and got my nails done. They always do a great job. And love how they do my eyebrows.
Ready to wait??? Then wait for the best manicure ever!!!..... but wait first, like an hour and a half
Very accommodating, clean and very professional I would recommend this to anyone.
Thursday morning April 5th I went to this salon for a Gel Manicure. Its not my regular spot but I was pressed for time as I was headed to a conference in Chicago. I visited this salon once before and my Gel Manicure chipped within a few days.Long story short, my Gel Manicure that was done on April 5th chipped on both hands the very next day! I contacted the salon and spoke with JoAnn...I believe that was the name she said, she mentioned that I should come back and they would rectify the situation. Needless to say that was impossible since I was in Chicago until Monday.This was not a fluke....this speaks to the quality of the products used, not to mention my nail beds being overly filed because the technician complained it would take too long to remove the gel properly. Despite this behaviour she was tipped $5.00 for the $25.00 service. I wont be returning to this salon. I dont have money to waste and Im not willing to have the health of my real nails compromised.
I went to go do my nails and Joann hooked my nails up this is one of the best places in bloomfield.....definitely going back
Amazing service, clean & they have everything you will want !!!! I love it wish I could give 10stars 😍😍😍
Service gets worse and worse every time I go here! If I was there before someone dont push people ahead of me especially when they dont have appointments. Im in the service industry and that is not how things work. Ill be taking my business somewhere else from this point forward.
Love them. Naem is the best
I dislike the fact that they don’t accept cards you have to use their ATM. My nails look horrible the gel polish doesn’t seem like it’s gel. I am never coming back here first time and last time
It shouldn’t take over two hours to just get a predicure and be kept waiting for a manicure.
Let nom do it you wont be disappointed
Excellent service as always!
Good quality
Injured nail, offered no apology or discount.
So i normally go to south orange to get my pedi and mani but they were booked. I looked this place up and saw the reviews and decided that me and my daugter would go. The place was tight and not clean looking at all! The lady sitting by the door was not nice at all! Im waiting for my daughter to pick her color the lady is rushing me to leave her. I wanted black nail polish but the nail polish they had was old and hard, i asked her if she had a another black nail polish and she answered me nasty saying no! I just took my daughter and walked out! Never again!
I used to come here years ago when I lived at Troy towers.... my nails always were done well. Ive since moved away from Jersey and was back in town and decided to hit up my old spot.... well neither person was new because I remembered them from years prior but I guess I wasnt a high profile customer as no one remembered me... my Pedi was smudged and my cuticles bleeding amidst repeated owe owe owe and me specifically asking not to use the drill ... they did anyway
They do a great job
Thats my go to place to do my
No sterilization for instruments.
Nikki is fabous!
Great service!
Very good
Been going here for many years, very clean,
Absolute best
Cash only.
New nail place
Blanca, is the Best
Amazing!
I loved the service very good 💖
The best in Bloomfield .La pedicurista Blanca is the best ..