Weve insured our home since 2003 and recently bought a new car and added that policy as well. The discount for bundling is outstanding!
Ken Alexander has been my agent for many years. Very helpful and he always goes above and beyond. Highly recommend. Just the person you want by your side when things go wrong.
Once again our family had the distinct pleasure of working with Nick Strasburg at Ken Alexander’s office.To say we were impressed would be an understatement!Every single time we have a need Nick is there providing service way above and beyond the industry standard for excellence!He is fast. He is meticulous. He is conscientious. He really knows the industry and can explain it in a way that makes you feel both powerful and peaceful. He is very patient. He is incredibly kind. His integrity and humility is second to none.We trust this office completely and are so very thankful that Ken chose Nick to represent his good name and serve with such humility and thoughtful counsel. It really brings to life the State Farm motto “Like a good neighbor, State Farm is there!”If you don’t believe anyone could be so consistently impressive, test and see for yourself. You won’t regret it!Thanks again, Ken Alexander and staff!
I dare you to find something wrong with this location and the employees. You wont because theyre amazing and actually listen to your needs. 10 stars.
Ive been a loyal member of State farm for years: Ever since I bought my first car. However just recently I was in an accedient, and just when I needed State Farm the most, this agent and his representatives made the entire process much harder then it needed to be. Not to mention, Kari on more than one occasion has a real attitude whenevwr we needed to talk.I dont recommend this agent to anyone.
I contacted Kens office staff several months ago to get homeowners insurance on a new home that I was purchasing. I contacted Kens office several weeks before I was going to close on the home, but they delayed getting back to me with details I needed until a few days before closing. Ultimately, Kari (who appears to be the only one running the office for Ken) called me and repeatedly gave me misinformation, interrupted me, and ultimately hung-up on me and left me with no homeowners insurance only a few days before I was going to close.I emailed and asked her to have Ken call me back, but she either failed to notify him of my request, or he chose not to.Ultimately, I ended up getting homeowners insurance from a State Farm agent in another part of town, and the agent there was great and got everything done very quickly.Dealing with Kens low quality staff made the entire process much more stressful than it needed to be. If youre considering State Farm for your insurance needs, call anyone other than this guy.
If I could give it a 0, I would. Kari or Karli is rude and nasty, and instead of trying to help out a client, Ken stands by his staff, so no wonder the service from them is what it is. Would not recommend to anyone ever!