I definitely got over charged the guy charged me $250 just to pull out some mud. Didn’t take me no where ridiculous. My car was not impounded, it was literally just pulled out a real scam a robbery.

They are crooks! Very rude! Took a 100% Disabled Veterans handicapped placard from window and towed the car and claimed it wasnt hanging. Then told us we can only get the car if we pay cash to pick up. SOMETHING is not okay with this. There are literally 2 handicapped placards in the car! All the proof in the world that this car belongs to a handicapped person yet theyve been extremely rude and unprofessional while just trying to get information. Watch out for these guys. They are definitely preying on the vulnerable. Any descent human being would not treat people the way that they do. Just horrible!

Very rude lady at the desk. When asked why is a storage charge for >25 ft. vehicle storage on the bill for a small sedan, she yelled that the >25 ft. implied that the length of the lot is bigger than 25 ft and has nothing to do with the length of the car. Atleast know what youre charging the customer for and dont raise your hands and walk away yelling I dont know when questioned about them.I dont expect to have a very happy experience at an impound but dont be unnecessarily rude towards people.

Heavier set Lady there seems like she loves to argue.

No trucks available... All night. Kinda makes you wonder why they would even be listed as a towing service. And instead of just letting me know they asked if my car was broke down, as though it would make a difference... Just wow.

This company is running a terrible operation. You expect bad reviews on a towing site for obvious reasons, but the worker that I dealt with was awful. She yelled at me over the phone and was extremely unprofessional. If you were thinking about using this company DO NOT DO IT.

Very unprofessional, one of your workers were towing our car, we came out to move it and he started harassing us. He also took a picture of me without my permission, since he was harassing us I defended myself. He took a picture of me without my permission and that’s illegal. He also was harassing a minor.

They charged me about 230 dollars to take out a vehicle that was impounded for about 3 hours max. We realized my dads car had got towed maybe an hour after they got it, then when we called, we had to wait another hour for someone to get to the office to be able to release the vehicle. The location the vehicle was towed from was literally 5 min away from their office, but we still had to wait an hour.

They are very unprofessional and not willing to accommodate customers when it is not easy or convenient for them. Customer service is terrible. Look for another towing company.

I would NEVER use this company again, honestly, this may have been the worst experience of my life. Caused damage to my truck, motorcycle, and my dog didn’t like the driver, I’ve never seen her meow so loudly at somebody.

As far as towing companies go, I have been really impressed with Austin Frontier Towing. I understand that people are mad that their vehicles were towed but it isnt the towing company that is at fault for people not following the rules. The staff has been really friendly and they get you in and out of there quickly. I appreciate how quickly they answer the phone. If people did what was expected with their vehicles, there wouldnt be problems.

Ive worked with this company for years. Very professional staff.

Irene was so helpful in getting my car back and made the process very enjoyable and easy. She made my day that much better and was an amazing representation of a good employee. Thanks again!

They have a lady in a parking lot calling the tow truck. She said there is a sign which is true but its only visible to people leaving the parking lot, not entering it! (I have pictures to prove it). My brother was only parked there for a few minutes. His car was gone and he saw this lady talking to the tow truck driver. She was the one calling them. She said, oh were not far away, just go there and theyll give you your car.Well yeah. He still had to pay about $200! 😡 So dishonest.

Very good honest company

I’d recommend this company and disregard the negative comments .Further investigation on the comments it seems like fault was their own and not the companies due to their lack of what seems like them not following the rules. I was treated with respect and the gentleman who handled my service was very polite and helpful. The gentleman being a representative of the company shows frontiers value and customer service quality is exceptional. Thanks again guys!

Your card information is not safe there..pay cash only to get your car

Highly disappointed... to find out no trucks available at night? what a joke. save the headache and look elsewhere. have a goodnight pa.

Overall terrible company. Customer service wasn’t good at all and way overpriced. Look for another company!

Quick and painless tow from my home to the repair shop.

Illegally towed my vehicle. Everyone beware. Contact TDLR for complaints on these people. They will tow your car and charge you 190 dollars to get it out. They did not check the business park to ensure i wasn’t in a business, which i was.Edit: And now you see the professional manor in which you will be treated by this scam of a company. I’d love to see your video of me not being at any of the businesses. Please contact me with that information. You’ll be greeted with this attitude in the phone and at their location. When i confronted them in person they began to cut me off an use my car for ransom instead of answering my questions by repeatedly saying “do you want the car or not do you want the car or not.” Please be aware of these people. Best of luck if you have a run in with them. Check with the other “RAVING”reviews of this towing company and tell me I’m lying about them.

In a 2 word review .... completely unreasonable.

Towed my car. Thats their job though. They were friendly and able to provide a schedule so I knew when they would be out and about towing.

Absolutely horrible company to deal with. The rudest employee’s I have ever came across, and I’m a business owner myself! SPEND YOUR MONEY ELSEWHERE

Fast service, Friendly staff.

Awful service, cracked my front bumper when pulling the car on the back of the truck.

Really bad service don’t go to them they’re not professional at all

Predatory towing practices. I am visiting my son from out of town and my vehicle was towed from his parking lot. The lady on the phone called me a liar when I told her where I was parked. She said it wouldnt have been towed otherwise. Liars, cheats and thieves... should have expected nothing less... Companies such as this operate in the margins of the law, mostly in compliance but to a minimum. Only doing what they have to. Predatory towing is just such an instance. Cruising parking lots in the middle of the night, selecting newer models or out of state. Scum, pure scum.

Extremely unprofessional, speaks to customer rudely and has damaged my property!

Having your car towed it a terrible experience, theres no way around that but Irere went out if her way to make the experience bearable.After a misscommunication with the parking at our AirB&B we came out to a missing car. Irene called me back immediately, gave clear instructions and cost summary. Because she came to pick us up we were not late to the races!If you find your car towed cross your fingers that its Austin Frontier Towing.

Very slow and untimely, very rude and unprofessional.

This company targets handicapped people and illegally removes placards so they can tow. Low-life criminals.Edit: As so helpfully (albeit rudely) suggested, I contacted Austin PD and they have opened an investigation.After reading some other reviews from this “business,” it is clear that I am not the first or last person to take issue with Austin Frontier Towing and the shady practices they engage in.

This is a horrible company, I call to get service to have someone towed out of a reserved PAID PARKING and I cant receive a professional reply on a ETA. HIRE NEW CREW IS NEEDED.This is the second time now that I have called and I get the same EXCUSE on ETA, Im a paying resident for parking and when I call to get service for parking violation, I expect FAST SERVICE as advertised. I dont know the young man that takes these calls but that individual needs to be fired.

Effin B that answered the phone was beyond rude... Guess thats how people are when they have something you need... I called to check on my truck asked what happened to get me towed and she says well what do u need to know?!? Seriously!?! She had a complete attitude and didnt give a ish how she was talking to me... Typical tow truck companies... No regards for peoples feelings!!! Not like we can call on them for a reasonable need... Learn how to treat people... Think if it was you!! SmfhUpdated review: I did call crying because I was just released from the hospital to find my truck gone and had a family member park it which was in my old spot by accident. My last experience with your company was actually really good this time I was frustrated with the way I was talked to like I was stupid. However yes I was out of line for the way I spoke, hopefully IF I am able to come get it we can have the same positive experience as before.

They did the job but changed the price on me after the fact. Meh.

First this is not an attack on the people who work there, so for the person that works there who is responsible for reading and responding to these reviews dont take it to personally I understand that this is just a job to make ends me. Try to understand from another hard working person before trying to play the victim card as seen in previous comment.From my experience this company will make any number of excuses from A to Z as to why they towed your car and fabricate information as they see fit. I strongly recommend that everyone who goes threw this file a complaint with TDLR as I have.They wrongfully towed my car and then lied to my face about how perfectly legal their actions were, when in fact everything about my case was not. They refused to give information about disputes, or a reason for the tow without first paying their fees essentially holding my car for ransom. They admitted to towing my car on their own accord and not checking with the business if the car they were towing was a costumer (which I was). They violated TDLR standards and did not leave a tow note, leading me to initially believe my car may have been stolen.They admitted to stalking the lot they tow from then quickly changed their story to casually passing by and suddenly noticing an out of place car (again not true). These are examples of the lack of respect I received from them as a person, and that was the most unsettling and disappointing part of the entire transaction. Rather than treating me like another person, they saw me as just another 200 bucks. I hope for any one who has had to deal with the wrongful towing this company does will see this review and take just a moment to file a complaint with TDLR. Even if you dont think it will help you, think about the next person and lets help each other out by showing business like this that doing something illegal is punishable by law. Dont let them get away with it, dont let them see you as just a way to make cash. Thanks for reading.

My hero. Ran out of gas on busy highway with no shoulder and USAAs roadside assistance sent this guy to the rescue. Thank you again. This cowgirl owes you big time.

Very unprofessional and very late

Treat people fair.

Bad experience....

Not professional at all

Fast, courteous response

Very friendly staff, small location

Call to find out about a car that was towed and the guy so disrespectful telling me wrong information when i told him about 4 time the information of the car then he gose out yelling at me over the phone never would i recommend this towing place