The vet and vet techs at Westlake Animal Hospital were so kind! It was our first time there and I was able to feel like I could trust them immediately. The price for the services was reasonable as compared to other vets and we love how it feels like a small, local vets office. Would definitely recommend to others.

I took my dog here after a less than pleasant experience at a different local vet. The vet tech and the doctor were both extremely polite and helpful. They were able to diagnose the issue and provide suitable treatment all while remaining extremely professional and transparent. The doctor gave me a call 24 hours later to check in on my dog! They have been in business since the 70’s and it showed - they know what they’re doing. I couldn’t be more pleased with the service I received and I strongly recommend you take your animal to Westlake Animal Hospital next time you have a vet visit!

Caryn is so nice and wonderful, she was able to fit us in for an emergency drop off visit. I have been taking my pets to Westlake Animal Hospital since the 70s or 80s (I was a kid at that point :). They are wonderful. I’ve only had one vet I did not like and she is no longer there.Dr. Johnson helped us during this visit. She was super nice and helpful. She is very knowledgeable. She addressed all of our questions and truly seemed to care and has a great sense of humor. We hope Dr. Johnson stays there a while so she can be our permanent vet.

The dr Voelzel are very friendly and Iam please how he take good care of my dog Rejoice came there my dog had a swollen eye now she is much better I’m very thankful I come back again good service

After moving to Austin, I was turned down by several veterinary offices for my 15 year old dog (not taking new patients). Luckily I was recommended Westlake Animal Hospital. They give great personalized service and treated my dog like my old vet did in Tampa. They also went out of their way to help me find a dog groomer that took new clients. Their costs are very reasonable as well. A plus all around

Dr. Thompson is knowledgeable and kind with my kitty. The office is clean and those who work there are really nice and gentle with the animals!

My Great Pyrenees is a handful, and Im so happy they took care of him. Hes so much happier now that he went to the vet. He had to be sedated and the team handled this situation like champs. We will be back!

My mini Goldendoodle and Aussiedoodle get excellent care at Westlake Animal Hospital. The doctors spend a lot of time sharing information and reviewing options so I can make an informed decision.

We are new to the area and luckily chose Westlake Animal Hospital as our new Veterinarian for our 4 year old Golden. We have now seen them 3 or 4 times and have received great care every time. My dog is happy to go there and they treat him like an old friend.

I took both of my cats to Westlake Animal Hospital because they needed their Health Certificates for traveling to Spain. My regular vet wasnt as seasoned at this process and I had zero room for errors due to the tight timeline of travel. This team was amazing! They anticipated any problems and took quick actions responding to the USDAs queries when needed. They also worked well with my regular vet office to get the needed health records. They were compassionate and took their time to help explain processes. They were great and I would highly recommend them for this process.

I love all the doctors here. They are always so helpful and answer all my questions. They have stayed late and gone beyond for all five of my dogs time and time again. I’ve been taking them there since 2012. Prices are fair and they always explain all the options in advance.

I love the people at Westlake Animal Hospital. Sadly, if they go back to forcing me to leave my pet at the door because of Covid fear instead of going in with her, I will have to find another place.W.A.H. -- Please dont let this happen!! I dont mind the masks/vaccs/ other protection, but I will not abandon my pup at the door and not have a part in her medical attention.

I cannot say enough good things about Dr. Rains and the staff at Westlake. After having horrible experiences with other vets that just simply don’t care, it’s been so refreshing having a vet that is so attentive and follows up when you actually call, is happy to answer any and all your questions with thorough explanation and not rush through the appointment, and more than anything, looks for a second opinion when dealing with something he’s not too familiar with. We’ve also had our pups stay at Westlake throughout the day due to an emergency or being sick and they were always the nicest and most patient people when we called to check in on them which was so so helpful during COVID when you couldn’t even walk your dog in. We really can’t thank Dr. Rains enough for taking such good care of our pups. If you have a brachycephalic dog don’t waste your time or money with other Austin vets, they’re the way to go and will actually understand what it means to care for a brachycephalic dog.

Signe was very informative and was hustling throughout our whole experience. Dr Asbury was very thorough in checking my dog. She boke things down to us so we could understand them. They were profesional, fast, and friendly. What more can you ask for.

We were referred here from our vet in Kerrville for an orthopedic surgery on our dog June when she got ran over. Not only did they get us in next day, they also stayed until 8:30 in the evening to complete the surgery. I didn’t get to meet the vet or the staff as my husband took June for her surgery, but what I heard from him is that they were great. This was less than a week ago and June is already recovering so well. We’re so grateful to them. Well worth the 2 1/2 hour drive. Thank you!!

Great vets. Signe knows EVERYTHING about pugs- it’s why they Austin Pug Rescue uses them! Great team. Really thorough and you can tell they care about the pets while not being judged about the owners (I was a few months behind on annual checkup bc I had enough heartworm meds bc my other pug passed away. I hadn’t had a chance to get my other pug in but he was current on meds. I was afraid I’d get a lecture but they totally got it and were great).

Westlake Animal Hospital did an amazing job on my pug’s laryngeal sacculectomy, neuter, stenotic nares operation, and elongated soft palate resection. He can breathe so much better now! I was extremely anxious about the surgery and the techs and vets provided me with updates via phone and text and the surgeon even talked to me for about 30 minutes after the surgery just to ease my anxiety and go over recovery instructions. They were extremely professional yet friendly and kind. I definitely recommend them!

Westlake Animal Hospital has been taking care of our pet for 8 years and we absoutely love the doctors and staff there. They are always kind, responsive, and truly have a love for animals there!

I have used Westlake Animal Hospital for thirty years, three dogs. I have never been disappointed Just this week we had our new dog spayed. Our pup wouldn’t wear an E collar so WLAH came up with a full body suit alternative that works like a charm. They were once again kind and supportive.

This was our first time at Westlake. The staff was great, they helped to get our appointment scheduled, answering all of our questions and then the big ice storm hit. They were affected just like everyone else was. They kept us informed and had a new appointment set for us as soon as they were up and running. Dr. Voelzel came out to the parking lot to meet us and to meet our pet Bambi. He answered all of our questions and it was a very nice gesture on his part to take the time to do that. He also personally called that night to check-in on Bambi and us. We live about 5 hours away and we chose Westlake because of a procedure we wanted done not available to us in our area. How we were treated and most especially how they treated and took that special care and went above and beyond what is normally done elsewhere was stellar. So much so, that we have decided even though it is 5 hours away. They will be our choice for the care of our pets. Thank you to the staff and to Dr. Voelzel for actually caring for your patients not just treating them.

We love the folks at WAH! They take grear care of our furbabies!!!

Scam!Price inflation! I had my dog scheduled for a dental exam and received a proposed estimate. I scheduled the appointment and then had to reschedule due to the weather. They then sent me a different estimate after rescheduling.After calling to bring that to their attention. They sent me another estimate significantly higher than the two other I had just received.Clearly they either don’t know what they are charging for. Or they are assuming the can just charge for anything. Be cautious of what you are being charged and ask for a detail explanation.

Best Vet in town. Prices might be a slightly higher then some other vets, BUT you pay for wonderful caring professionals that you can trust with your fur babies.I bring all 3 of my dogs here, and two of them have had surgery here as well (my Labrador and my Pug). They do all procedures here with no mobile doctors.The entire staff is A+++ the front desk, techs, and doctors are all top of the line. You wont regret bringing your pets here!

Such caring, wonderful people. It’s a bonus that they are also great bets.

Dr. Asbury is the best. I know my dog is in good care when I drop him off. Very caring place and they call to check up on your dog too.

They are accommodating even though they are always busy; I called them after my dog was bitten by another dog and they said to bring her in. They took care of her shortly after we arrived and I was back picking her up after a couple hours. Im so thankful!

Excellent care for our dog. I have no hesitation about keeping them as our vet for a long time.

Our dog received amazing care at Westlake Animal Hospital!

Westlake Animal Hospital is the only place I will take my dog. They are thorough and proactive and they always verify costs before performing services. Dr. Rains is the best!

Ive lived in 7+ states with my dogs and havent found a better vet to take them to. The techs are responsive and communicative, the doctors dont just treat you or your animal like a box to check, and the service and advice is worth every penny in my eyes. If youre wondering where to take your pup - you should stop looking now!

Our senior cat has been losing weight but remains active and eats well. Lab work turn-around was less than 24 hours. Dr. Barbara Wensel was very good about explaining Toms condition. They dropped in a few pill pockets for us try with Toms meds. Excellent Covid protocols.

Thank you Dr. Owens for seeing Lago at the end of the day Thursday, and eliminating the risk that he swallowed a tennis ball. He is perfectly fine today, and I can’t appreciate Westlake enough.

I absolutely love Westlake Animal Hospital! After moving here from the east coast, one of my first tasks was to find a vet for my two accident prone dogs. Westlake Animal Hospital is everything I could have hoped for, and more! They’re so great about squeezing us in on short notice, they’re always on time, I never feel like I’m getting taken advantage of, and, most importantly, I never feel like I’m an “inconvenience” if I need to ask 100 questions. They even do follow up calls to make sure that my dogs are feeling better after I bring them in for an issue. I 100% recommend their services to anyone who is looking for a new vet.

Dr. Rains was amazing and very responsive with my post-op questions for my bulldogs hernia, neuter and nasal surgery. Highly recommend!

The vet that helped my wife and me was very kind in one of the most challenging moments I have had in my life. Thank you.

The vets and staff at Westlake Animal Hospital always do a wonderful job taking care of our dogs! Thanks you!

We have been going to Westlake for the past 2.5 years with our dogs and cat. The staff have been wonderful. They have performed several surgeries on our pups and I have been so impressed with the level of skill and care they provide. I especially love the nursing staff they have. I also recommend the puppy class that Chris offers. We enjoyed socializing our puppy and brushing up on our training techniques.

The staff here are so sweet and super patient, have complete trust they are treating our pet with attentive care!

The entire staff at WLAH is incredible! They are very accommodating when urgent situations surface and quick appointments are needed. Our experience with WLAH is with dogs (pugs to be exact... and a high maintenance one at that!). Highly recommend them.

From calling to make the appointment to arriving and the vet taking his time to explain everything to me, my experience at Westland Animal Hospital was great!

I am from Los Angeles, and I must say that I have never experienced a more friendly, caring, family-like atmosphere and environment in an animal hospital, ever! The doctors, nurses, assistants, and the front desk at the Westlake Animal Hospital are ALL simply wonderful. The service is incredible, and suffice it to say that I couldnt be happier feeling safe and secure, trusting to have them take care of my two beautiful Maine Coons.

I cannot tell you how professional each and every person at Westlake Animal Hospital is. I’ve met with most all of the veterinarian doctors since I have or have had so many dogs. (And fostered a bunch as well.) Dr. Asbury and Dr. Wensel and Dr. Carrera are all excellent and the PA’s are good too. Nothing but top notch and they all really love your dogs as much as you do! Excellent place to kennel your dog as well.

Dr. Voelzel and the staff at Westlake Animal Hospital are truly amazing. My 6-month old puppy started limping on his back hind leg on 10-26. After a vet visit on 10-28, I found out that he broke his femur bone and would require surgery or amputation. I learned that the surgery could be anywhere from $3000-5000. I frantically called around to different facilities and finally, on 10-29, I came across Westlake Animal Hospital in Austin (I live in San Antonio). They accept a method of payment called Scratchpay which helps cover the cost of veterinarian care. I initially spoke with Caryn and she was so kind. She informed the doctor of my dogs situation and after his vet sent them his x-rays, Dr. Voelzel said that although he was booked the next day he wanted to see my dog immediately for surgery. He squeezed him in to his busy schedule the following day. They also boarded him the night before for free so that they could do all of his pre-op work (which was the same day that I called). The price for his surgery was under $3000. One of the staff members, Debbie, was also amazing and is the sweetest soul. She made sure that we got to the facility okay and greeted us like family when we arrived. They have a no contact procedure for drop off/pick up due to covid so the vet tech met us at my car to take my dog and Debbie came out just to say hello! After my dogs surgery, Dr. Voelzel called me on my drive back to San Antonio (it was close to 10PM at night) just to check on my little guy and ask me if I had any questions. I am amazed at the kind of care offered here. Everyone, the doctor and the staff, are truly in the right field. The hour and a half drive was so worth it! Thank you all for everything.

I love all of the staff at Westlake Animal Hospital, they are very professional but also kind and caring. I have always felt my animals received excellent care at WAH and I would not take them any where else. I highly recommend Dr. Wensel and her staff.

Professional. Informative fast. Great communication

We thought our pup had a UTI and we were able to get her in the next day. She did have a UTI, it was great to be able to get her in quickly and start her on a med to get rid of the UTI.

Very disappointed in this place. They make it very difficult to order your pets medications. Also, there is no one to speak with to voice concerns when something goes wrong. I’ve been told my 2 receptionists I must mail a written RX for my dogs medicine to 1800-petmeds and there is no other way to get her meds. I called a new vet and they said it was an easy fax that could be taken care of quickly. I’m not sure how you can make your business caring for pets if you do not actually CARE for them... don’t spend your money here! They will not help you or your pet.

They always take such great care of our two Beagles and it is a wonderful feeling knowing that they are always in such good, caring hands. They have gone over and beyond on more than one occasion and it’s a relief knowing that they are there if something happens.

Signe was great! Responded so fast to me on a weekend shoot my senior pug and saw me right away Monday! They v weren’t trying to find every little thing wrong w him to just charge charge charge like my old vet. The vet and Signe were very truthful on what needed to be addressed and what we may start looking to do in the future for his health. My current vet would have charged me an arm n a leg. They’re now my new clinic!

I felt comfortable immediately. Refreshments are in the waiting area. They were kind and professionally handled my very frightened dog. I highly recommend this hospital. In this area it is hard to find a good place for our pets; heres a great place if you are unfortunately enough to have a sick pet.

I am extremely upset. I saw the vet for my tiny 7 year old Yorkie, named Mini, who weighted about 3 pounds and had been going there since she was born. The female Vet kept on insisting that she needed a dental cleaning. 10 days later, Mini was not eating much. She never did a blood test. Unfortunately, when I brought Mini after taking her to the Emergency Vet twice on 2222, the next Vet did a blood test and recommended Mini be put to sleep due to advanced Kidney Disease. I watched Mini suffer for 10 days frustrated at them not having any answers.Mini had lost so much weight and was only weighing 2.2 oz by the time she died in my arms. THEY SHOULD HAVE KNOWN to DO do a blood test and then worry about expensive dental procedures. ABSOLUTELY a horrible way to see you furry loved one die in your arms and me traumatized for life to not have been able to have helped her. They could not do anything, recommend any type of nutritious food, etc. I WILL NEVER TAKE another PET to this HORRIBLE PLACE!!!! I do recommend buying the right soft food available at in bags at HEB. High protein and no grains.I SPENT about $1,000, on fees, blood work, cremation, etc. But really, I felt no one really cared! WORST PLACE EVER!!!!!!

I cant begin to express how great our experience here was today, even in the midst of a global pandemic!We adopted our dog, Max in March and were back and forth to our previous vet about once a week until today for issues with his skin. Every time we left our previous vet, I was left without answers and money (though Id pay about a billion dollars to make sure my guy is happy and healthy.)This weekend, Max seemed extra uncomfortable and I noticed a bald patch on his back, so I decided to try a different veteranary practice. After some extensive googling, I found Westlake Animal Hospital and gave them a call. I was warmly greeted, and within seconds of chatting with the receptionist, I knew we were in good hands. We were able to get an appointment the very next day, and the new patient paperwork was easy to fill out online and asked a lot of detailed questions about my dog, which I appreciated.Since we werent allowed into the building due to COVID-19, a vet tech came to our car to get Max. She was super friendly and down to earth and asked a bunch more detailed questions before taking him inside.About 20 minutes later, I received a call from the Vet, who diagnosed Max with a skin infection and got him on the right meds. She spent time explaining everything in detail and answering all of my questions.We left feeling very well taken care of, and will be loyal patients for life!!Thanks Westlake Animal Hospital!!!♥️

Note: This review applies ONLY to the Grooming / Boarding facility at WLAH.I took my dog in for a bath and groom, so hed be ready for the holidays. I paid $85 to have my dog groomed. I contested the charge with my credit card company and the Operations Manager for WLAH kindly refunded the $85. The boarding staff was their in usual grumpy anti-customer mood, so no surprise there. The new groomer totally trashed my dogs appearance. Worse, the groomer caused abrasions on my dogs inner hip area. I had to take him to his WLAH vet to check things out - she wrote a prescription for the abrasion / irritation from the grooming. If a picture is worth 1,000 words, take a look:

Weve been coming to Westlake Animal Hospital for decades. Weve always been so grateful for their care and attention, and this past week they went above and beyond - again - to take exceptional care of us.

My husband and I have been clients of Westlake Animal Clinic for just over 25 years and these are long overdue kudos! This has been the only practice we have ever used for our pets (apart from the emergency clinics) and so it is evident from this fact alone that we are extremely pleased with the service that has been given to our many cats and one dog since we have been pet owners in Austin, Texas. Besides the excellent care of the medical staff, in particular we have both been very grateful for the backbone staff at the front desk of the feline practice...Debbie and Caryn. What a great first stop they are for all the clients, and the kind of face I am sure that any practice would wish to portray to the public. What great representatives they are for the practice they serve.! Thank you, Westlake Animal Hospital, for the great care we have received for all these years!

I had a very warm and comforting experience with everyone at Westlake Animal Hospital while nursing an old sick little dog through the last few months of her life. The entire team of vets was sensitive to our unique situation and keeping my little pup as happy as possible. The front desk staff was always helpful and the vet techs trained me to help her as best they could--no way I could do what they do everyday!

Ive been driving south to Westlake for several years now. Dr. Angela was recommended to me by a friend with a cornucopia of cats, and my experiences have been uniformly excellent. The doctors are knowledgeable and compassionate, as well as understanding that my budget cannot handle high vet bills. Between mostly diet and observation, we have kept my elderly, energetic cats with high quality of life. The support staff goes out of their way to help, and the one time there was a disconnect in service? It was pointed out to the office manager and a change incorporated into procedures.Also--little things are big things. This clinic is always CLEAN. It looks and smells clean, the boarded animals are healthy and away from noise and confusion, and the dogs and cats are on separate sides of the building, so they are not upset or too excited about the presence of each other. Westlake can sell you Rx diet or give you a script--no drama. And the people at Westlake love animals--not always the case with vets. My cats are my roommates, and Westlake helps me keep them at their best. Its worth my drive from north Austin! I recommend that any pet lover give them a try. Ive lived in Austin long enough to try five other vets, and may all the things I love about Westlake continue!

Westlake Animal Hospital has been taking care of my pug Oliver for over 12 years now. Ive always felt like were in good hands with them. Someone is always available to talk to me whenever a situation arises, and the care theyve given Oliver has been top notch. I cant imagine ever wanting to use a different vet. Highly recommend them, and if you have a pug, its definitely the place to go!

Dr. A is amazing and the rest if the staff couldnt be better! They took such great care of Chase McCain and we left feeling completely at ease.

This awesome group boarded my cat when I had to evacuate Houston after my house flooded during Hurricane Harvey. They were so warm and welcoming to us. They refused to let me pay for her boarding. I can’t thank them enough for their kindness.

This is the best vet Ive ever been to. They are so caring and they will help you any way they can. Plus, they do not over charge you. They researched a cheaper price for medications for my dog and they called around and got me a cheaper price! I love this vet and will never change.

I have been taking my 16-yr old Pug, Toffee, to Westlake Animal Hospital for 12 + years and would not consider any other vet clinic to care for her. Signe and the entire staff is exceptional and always makes sure Toffee is comfortable and keeps me informed of her condition as she ages gracefully. I fully believe their treatment has greatly contributed to her long, happy, healthy life!

The drs and vet techs here are amazing with my cat and my dogs. If my dog is excited to be there, that is a good sign! The staff goes above and beyond to make their patients feel safe, comfortable and loved. They have always treated my pets with kindness and compassion. They also hold some fun events and photo contests which I always get a kick out of.

The knowledge, expertise, and customer service found at Westlake Animal Hospital seriously cannot be beat. Our dogs have been patients for several years and weve experienced every thing from routine wellness exams to serious illness to having Westlake help our beloved pug cross the rainbow bridge. Each time weve had a serious medical event, the staff has taken their time explaining all possible treatment routes, pros, cons, risks, and necessity. Every time we visit I leave feeling like my pets received the same treatment and care that the staff would give their own pets. I cannot recommend Westlake Animal Hospital highly enough.

The vets and staff at Westlake Animal Hospital are awesome! I have never had a bad experience there. Signe, one of the vet techs, goes above and beyond to help every pet and their families. Its a little pricey, but its worth it when you know your fur babies are taken care of. :)

The staff at Westlake have been invaluable for the health and happiness of my two pugs, Winnie and Lamar, and me. Always giving thoughtful, informed and cautious advice/care. They truly love the animals they care for and it shows!!

Love the staff and the doctors! Everyone is so kind and knowledgeable, when we had to put our sweet puppy Dizzy to sleep, Dr. Voelzel and his tech made sure we knew exactly what was happening and gave us enough time to say our goodbyes. While it was sad, we felt like the staff genuinely cared!

Very knowledgeable and professional staff. Their vet surgeons are top notch! I am taking all my pets there from now on even though its far from my home. They saved my corgis life and I will be forever grateful.

Westlake Animal Hospital is by far the best veterinary clinic I have ever taken my dog to. As a first time pet owner I greatly appreciate the level of detail they go into explaining every single detail of my dogs health and any and every medicine or procedure he may need. They always make a detailed cost estimate as well, explaining the pros and cons of each vaccine, etc. My dog has had multiple teeth cleanings, mast cell tumors removals, and even emergency ultrasounds when he swallowed his favorite toy. After every visit I received multiple phone calls after hours from the vets to ensure everything was okay and answer any questions I had. I once had an issue with my pet insurance paying for a claim and one of the vets called them personally to help me with the claim. They go way above and beyond the call of duty!

The staff at Westlake Hospital are simply outstanding. They deliver excellent help and support the second you walk into the clinic or call them on the phone. They have gone above and beyond with helping us care for our pets.

They do quality work and are very caring. They have cared for our pets from the time they were kittens until the time when we needed one of our pets to be euthanized. When making that difficult decision to put down our very ill cat, we ended up calling the office several times to gather more information and coordinate. I probably talked with 5-10 different staff members and they were all kind and helpful.I would not expect the lowest costs in town at Westlake Animal Hospital. If that is your biggest concern, you might want to keep looking. However, the staff has always explained costs and I leave feeling like my pets (I have had three cats go to Westlake Animal Hospital) have gotten high quality care and service there.UPDATE: All of the above still applies. In addition, Westlake Animal Hospital took excellent care of my friends cat following Hurricane Harvey. They waived the boarding fee and Caryn coaxed him away from hiding and got him to eat, after everything he had been through during evacuation from Rockport and being displaced for several weeks. Thank you!!!

Our feline family members have been brought to Westlake Animal Hospital since the mid 1990s. The staff have always been very helpful and informative. The place is spotless and the staff as professional as they come. Our cats have come and gone, but they will always be cared for by the staff and vets at Westlake Animal Hospital.

All the dogs I have owned have been patients at Westlake Animal Hospital. The staff and doctors are knowledgeable, friendly as well as empathetic and they always have a smile and a kind word for both human and animal. I highly trust Westlake Animal Hospital to take excellent car of my dog and I wouldnt go anywhere else in Austin!

These dog and cat lovers are amazing! Weve been clients (aka friends) of the doctors and staff at WLAH since 1991 when we moved to Austin and got our first pug. Theyve been through everything with us, holding our hands, giving us hugs, giving us excellent medical advice, and communicating with us at all hours. They are not only experts in veterinary medicine, but also compassionate care givers. I wouldnt go anywhere else (especially if you have a pug), unless they recommended a particular specialist. Our pets are like our babies, and they know it.

I have been taking my golden retriever here for over a year. Dr. Wentzel is a fantastic veterinarian. She has helped me several times to find the best and most pragmatic treatment. Dr. Wentzel always returns phone calls and even follows up to check on her patients. Ask for Dr. Wentzel if youre considering bringing your dog to Westlake.

Best vet in Austin! Dr. Asbury has been taking care of my cats for years, she is the best. Love Caryn and Debbie, who take such good care of us! This is the place to go for the best care in Austin!

You wont find a better vet for pugs. You just wont. Signe is the best!

The best veterinary service Ive experienced in Austin. Ive been going here since 2000 and theyve always been trustworthy, polite, kind, knowledgeable, etc. Im (unfortunately for my kitty) a rather regular client and theyve never failed to provide the best service, including saving my kitty from a liver issue. (I secretly think my cat creates reasons to go back to WAH...) Huge thank yous to Caryn and Dr. Asbury for all theyve done - their professionalism, humor, and care have never failed to keep me a very happy client!

Dr.s and staff at Westlake Animal Hospital have always been attentive to our dogs needs...Dr.s and technicians answer questions and try to interact with each pet we have taken in...front staff is usually very good but they are VERY busy...they get you in when you need to be seen and are flexible when something comes up and you have to move an appointment...when our dogs have been sick for one reason or another, they stay on top of the illness...they do not have a hospital per se, they refer you out if you dog has to have round the clock treatment which is inconvenient from the stand point of continuity of care but something they have chosen to do...I would recommend them if you want a Dr. patient relationship for your pets, which we do.

Thank you Dr. Asbury and Signe for Whiskey visit. you both knew exactly what to do to get his exam and vaccines. your experience proves that Westlake is a fear free animal hospital, with the help of Trazapentin it was a perfect visit. Thank you to the ladies at front desk for always being so pleasant and helpful. Thank you again, Whiskey and Gina

I am beyond grateful for Dr Voelzel and the staff at Westlake Animal Hospital! They always go above and beyond to provide great care for my dogs. The best in Austin!

The team at Westlake Animal Hospital is incredible. For well over 10 years, Ive brought several of my pugs to WAH. Signe Corbin is a nationally recognized award winning senior vet tech. She is famous for her being the pug whisperer and is a talented pug spa technician. The dental analysis, X-rays and cleaning are do educational. One never knows what my pugs are experiencing in their mouth (healthy or unhealthy) without dental care. The top notch veterinarians also diagnose my pugs health issues with accuracy. The level of care is exemplary!

Amazing staff! They take great care of us!

I took my 8.5 year old dog, Boone, to Westlake for a hip and joint analysis and overall checkup since he is heading into his golden years. Dr. Voelzel was extremely knowledgeable and had great advice on how to best help Boone stay healthy, active, and protected as a senior dog. The staff was also great about me bringing along my younger dog, Crockett, who has separation anxiety, even though the appointment we made wasnt his! Westlakes staff all feel like great friends and I know they have the very best interests of my two pups at heart! I only wish they were a bit closer to the part of town I live in!

This place is unmatched. We live in San Antonio but make the hour and a half drive to Westlake for anything serious with our pugs. I have always been really picky about vets and how they treat our pets. The staff at Westlake is incredible... From the front desk, to the techs and doctors. I have so many stories I could share as evidence, from one doctor calling us after he got home from work to check on our pug that just had surgery to Signe coming in on her day off to be there for us when we had to put one of our pugs to rest. I cant even imagine a more professional, caring, and personal experience than the one Westlake provides to us any time we go there. I have been to vets all over from Florida, to Wyoming, and different cities in Texas. Westlake is absolutely the best.

We love this place! Our Bernese Mountain dogs get the best treatment here! The staff and vets are very knowledgeable. Dr. Thomasong helped us find a treatment that saved our dog, Patronas, life. We are ever grateful!

I know my cat is always in the best of hands with the staff at Westlake!

Dr Miller was fantastic working with our anxious pup and great explaining everything to us in very simple terms.Highly recommend!

I have been taking my 2 cats and dog here for 3 years now. The staff and doctors are always great. Dr. Opyt and Dr. Voelzel are my primary doctors and are always knowledgeable and thorough with my fur kids. They definitely make dealing with the construction worth the few extra minutes it takes to get there.

We have been going to Westlake Animal Hospital since 2007. All of the staff has been very nice and knowledgeable, especially Signe Corbin. She goes above and beyond to take care of our pugs as if they were one of her own, even if it is the weekend! There is no other place like Westlake, which is why after we moved away from Austin we have continued to make the 3 hour drive to make sure our furr-babies are getting the best care around.

Westlake vet is great. I drive 2 1/2 hours to get there. Signe Corbin is the best vet tech.

I love WLAH! As a foster mom for Pug Rescue Austin I dealt mainly with Signe, The Pug Whispered but when my adopted Pug Merlin started having problems with coughing I took him to the people that know Pugs and thats this place. The staff is wonderful and you feel like part of the family! Thank you for all you guys do!!!

I used to work here and I have seen things that would never be tolerated at other hospitals. They do not treat their techs or assistants with respect. July 4th of 2014 they overbooked on feline boarders, knowingly they did not have sufficient room. They charged customers $32 or more a night for their cats to board with them over the weekend. What the customers didnt know was that when the hospital ran out of room, the cats were put in cages in the accounting offices in an upstairs room. Some of these cats were aggressive. The cages were made of fiber glass and smaller than the regular cages used for feline boarding.The boarding kennel for dogs is a very old building. They keep bigger dogs down stairs and smaller dogs upstairs. There have been occasions in which a bigger do was boarded upstairs. This causes problems for techs/assistants because they use a stair case to walk the dogs. A bigger dog can very easily knock an assistant down this stair case and cause serious injury.I ran into someone I used to work with and she informed me that she was threatened with a write up after she was seriously bitten by a dog.Before I quit there were techs and assistants leaving weekly.I was pretty shocked when I heard the this practice hasnt changed much within a year.The doctors and pug rescue do some very amazing things. Everyone there, at the time of my employment, cared for every animal that went through the doors. The issue was with managers and supervisors. There always seemed to be a struggle for a power that ultimately became a distraction. Every time I brought up an issue, such as the boarding kennel not being up to code or safety regulations, my concerns were shoved under the rug and I was told to do my job. The management do not treat their techs or kennel assistants with respect, they treat them like theyre disposable.Boarding felines in small cages in a business office and charging $32+ a night is wrong. Threatening to write someone up after being bitten is wrong.Like I said, the doctors do an amazing job. Pug Rescue of Austin is the most compassionate pet organization in Austin. However, the management here needs a facelift. Until I see a change, I will never bring my pets here.

Warning: They charge $35 for any rechecks of the chief complaint, even if suggested by the doctor. This is NOT the standard at many other animal hospitals Ive been to including VCA Arbor Animal Hospital and Manchaca Village Veterinary Care and Banfield.Subpar Service :1. Placed on hold for so long that the secretaries thought I was a new caller. Nope....Ive just been on hold for so long that youve forgotten I was here.2. Transferred to a doctors voice mail to leave a message for a callback. Called later that evening to find out that that doctor was busy all day in surgeries. God forbid my dogs need was actual emergent and needed a callback say....within 6 hours.3. Came in for a respiratory issue with my dog. First thing the doctor even mentions is..... spay and neuter. Right.... How about you take care of the issue first and then try to sell me on your extras.Practice Manager was very snarky with me. Gave plenty of attitude. Will be transferring back to my old doctor once this issue is resolved. As a future breeder, I will be making certain that none of my future litters going to homes are cared for by Westlake Animal Hospital. **Quite honestly, the worst practice I have been to in over 10 years **

Very friendly and professional.

Having gone through a VERY bad experience with another veterinarian practice, I was hesitant about going thru the ringer again. However, Westlake Animal Hospital has proven to be a complete joy! They are always kind and professional when dealing with me and my cats. They also understand how expensive taking care of them can be and always provide options and estimates for things that need to be done (which I am so grateful). So if you are looking for a veterinarian that cares about your animals and your pocketbook - WAH is the place for you and your babies!

Westlake is amazing. All 3 of my dogs go there. The staff is very nice and very helpful.

The best. They love your dog as much as you do.

My cats have been going to westlake animal hospital for several years now. They used to be feral cats, and so are very scared of people. The staff at westlake are wonderful with them, and know how to keep them calm. I recommend them highly.

We love Westlake Animal Hospital! Even though we have numerous vet clinics around where we live, we drive 45 minutes to Westlake. We have three dogs and have been clients since 2009. Our dogs are like our children and we dont just trust anyone with their care. We love all of the staff, especially Dr. Opyt and vet tech extraordinaire, Signe. Thanks to Westlakes recommendations and guidance, we are confident that our dogs are receiving the best care. The staff at Westlake is always so nice and helpful. They even carry heavy dog food out to my car and help me when I come in with all three dogs at the same time. And, if that wasnt enough, Westlake works with Pug Rescue Austin and helps save the most vulnerable abused and neglected pugs. This place is special and we are so glad that we found them all those years ago. We highly recommend Westlake!