I cant say enough good things about AVE they helped me out at a rough time. I had to have my 17 year old beagle put down at 3 am.After pepper had passed I was taking him back home with me they placed him in a card board coffin that was awesome and made me feel better like they were treating Pepper like he was their dog.The fees were 1/2 the price of his regular vet and I was able to get Pepper in that night so he did not have to suffer any more then necessary.Thanks I know Pepper is in a better place because of your help.

It was a Saturday night and they were already at capacity and understaffed, but still took my dog who had suffered puncture wounds due to a dog biting him, which i was so grateful for. They took my dog (intake) quickly and gave me clear instructions on how long it would take to get to my dog if he didnt need triage. Due to covid you can’t go into the building but they came out to get him quickly. Grateful for the clear understanding of the care and timeframe they gave me. Felt the care was excellent from front desk staff, to the tech who came out to get my dog, to the awesome vet who checked him out… Im very grateful and happy with his care.

We are so grateful for yall! It was such a quick, easy, and covid-aware check in. Yall also made us feel comfortable and more at ease as soon as you saw him by giving us a brief idea of what you thought it sounded like that made us feel relaxed to know it might not be as bad as we were thinking at first. How fast you were and how at ease you made us feel from the moment you picked up the phone to make us feel like our pet was in the best hands.Also did not push any unneccessary expenses or services or anything so we felt financially taken care of and trusting in yall as well.

Everyone was super nice and helpful even during an insanely busy holiday weekend. They took good care of my senior cat the whole time she was there waiting and kept me up to date on everything best they could. The vet was also very thorough and easy to talk to and figure out best steps. Overall great experience in spite of abnormal wait times. Great communication and overall process.

Great service. Our pet needed surgery for ruptured disc on C 4,5 and had a stroke. We were not sure how bad this would be or how much the stroke had affected him. They cared for him like he was one of their own. Extended care and keep us up to date two times a day until he was well enough to come home. Thank you so much for taking such good care of him. Keeping us informed of options/care/possible outcome Was great.

I cannot express how thankful I am to the staff at AVES for helping me and Scarlett through an incredibly stressful experience, from the person who helped me schedule a last minute appointment to the staff providing me updates throughout Scarletts stay to the vet who allowed me to take Scarlett home early after monitoring her for some time. Thank you thank you thank you!! Communication was excellent.

The staff is incredibly kind. I have had two experiences so far. My first was with my youngest pup and they took great care for him. Followed up with us after we took him home. My second experience was a sorrow one with my oldest (the momma). They were caring and gave us privacy to spent some quality time with her. One of the hardest moments in our lives and they made it as comfortable as they can. Peaceful. Love. Comfort us.

I felt the doctor was very good with giving me all the information about my dogs healthy and diagnosis and was willing to answer any questions I had. I really appreciated the time she took to be thorough with me and break everything down. Feedback and communication with my Dogs diagnosis was very clear.

Compassionate, talented, and, surprisingly, reasonably priced. We had to put our much loved and now our sorely missed dog to sleep today. AVES made room for us when no one else, including our own family vet clinic, would. They were completely full when I called, but when I explained the situation with our dog, they said come right up and well help you. The doctor ran tests right away, let us know what the problem was and confirmed putting him to sleep was the right move. Every single person there was so nice and so compassionate. Saying good-bye was the saddest thing weve had to do, but we are so appreciative to them getting us in and all that they did for us.

AVES took excellent care of our cat Latte and followed up the next day with a thorough check-in call. Perfect communication from top-to-bottom. They took a desperate situation and managed to get our kitty back to tip-top shape.

I am a dog momma of three and when my only boy Rico was in a terrible state, my husband brought him in. They ALL have been nothing but amazing to my baby and us. I called with concerns and was directly met with the sweetest staff. I would like to personally thank Emily N for her amazing attitude and helpfulness. I recommend anyone in a pet emergency go here!! I would give more the 5 stars if I could!!!

AVES went above and beyond for my boy. He came in with a blockage and they knew right off the bat what was wrong. They called me often keeping me updated and informed about what was going on. They made me feel safe and secure that everything was going to be ok. Everyone was so pleasant and calm to talk to. I am not an easy person as I have a lot of anxiety and was overwhelmed with all this going on with my kitty snd they just made me feel better. And CLEARLY made my boy feel better.

Friendly, knowledgeable, patient and loving staff that communicates effectively and in a timely manner. They work hard to make sure your fur-baby receives the absolute best care.

Lori, Jarrod, Dr Wittenberns and everyone at AVES have gone above and beyond anything we ever expected. You found root causes and diagnosed Oppie better than anyone weve ever met and made sure our little buddy became comfortable very quickly. Thank you guys from the bottom of our hearts ♥️

Chopper received surgery in 2018 at AVES. We were very happy with the results and care Chopper received at that time. He was recently diagnosed with skin cancer, and I know we chose the right Vet for his care with Dr. Tim Stein. We feel comfortable and confident in his care.In addition, we recently had an ER scare and visited in the middle of the night, 4 days after his cancer diagnosis. I was not happy with the timely communication from the Vet. Due to COVID we had to sit in the car or outside for five hours for this visit. The Vet saw Chopper, then proceeded to attend to another patient, and we did not get a call for two hours to discuss his diagnosis. I understand when a Vet is the only one on board at the ER, and many patients, but this was an ER visit, and due to his current cancer diagnosis, this visit was critical in our opinion, as we did not know if Choppers condition was directly related to the cancer or not. I have never had to take a pet to the ER, so I do not have any other incidents to compare to, and I now understand the protocol. Either way, there has to be a better process to keep folks informed. Overall I would highly recommend AVES to anyone. The techs are all so amazing and attentive.

It meant a lot to me to be told that although you were at capacity, I should bring her in anyway since it was an emergency after having another emergency clinic tell me they were at capacity but to try elsewhere because she needed to be seen. Her care was prioritized and your staff listened to the information shared both in general and in response to questions. Our primary vet could have used more details on what follow up testing was expected, but overall I left understanding what my dogs needs were and why.

You all were amazing and cared for Duke like he was your own sweet boy. It meant more than you know that you loved on him and made it clear to him that he was such a good boy. It made his last days easier for him and for me.You all kept me so well informed and so regularly that I didnt have a lot of time to worry endlessly. It helped me feel more in control during one of the most out of control times in my life. You let me know all of my options, but were honest with me about quality of life. Thats how I knew that Duke was in good hands - you werent going to let him suffer, and it showed me that making the hardest, but most compassionate decision was the best for him. Duke has been my best friend for over a decade and losing him was the hardest time of my life. You all made it so much more bearable and I will never be able to thank you enough for what you do.(Im also broke as hell, and I was so thankful for the transparent and aware pricing, and never an assumption that I was rich or had endless amounts of money.)

We would use AVES again (hopefully we never need them again) and would recommend to a friend.. The overall experience was good. Staff was very friendly. The Vets were knowledgeable. It was professional start to finish.

The team at AVES in the care of our dog, Rosie, was exceptional. Communication was very good despite having to deal with curbside service. When Rosie died, we were allowed to grieve and take our time with her. I feel that AVES understands how important our pets are to us and gives them the care they deserve. You showed understanding and compassion.

Dr. Chauvet and the vet technician staff at AVES are an exemplary example of compassionate veterinary care. Our pet, Kipling (Kippy) Corgi/Border Collie fell off our bed which resulted in a very serious injury to her neck. My husband and I can’t thank the AVES team enough for the comfort they provided during our heartbreaking decision to let go of our precious fur baby girl. I too shall never forget the random act of kindness the vet tech displayed in the AVES parking lot. She stopped her car, rolled down the window to ask, “Are you Kippy’s Dad?” When I replied “yes”, she got out of the car and hugged me to let me know how sorry she was for our loss. She also shared the beautiful moments she had that day feeding Kippy 1/2 jar of peanut butter while they sat outside enjoying an Texas Spring day. Your kindness and loving care shall never be forgotten in bringing me such comfort during a difficult time. Your act of loving kindness provided me with validation that AVES was the best choice of many in selecting emergency vet care services for our fur baby girl.

Friendly Service! Took fast care of my baby and spoke to me with kindness. One Vet Tech (dirty blonde) came to my car on her way to own just to tell me my pet was safe and sound. She went above and beyond to ensure to me that my boy was in the right hands. Im very grateful.

This was my first time at AVES, and i couldnt be happier! Their communication was top-notch - I always knew my cats status and plan for next steps. Its a relief to know theres a 24 hour pet hospital so close by thats so well equipped and staffed by great people.

Super friendly, helpful and eager to help. Explained step-by-step. Open late night, short wait times.

I brought my dog in at 11 am and its now after 3 . No word from them at all the communication here is horrible!! I called to check on him and see if there were any updates and was told he is stable but they are waiting on the vet to finish his exam. I feel like they took him in, put him in a kennel and he is still waiting to be see period. I have been outside iny car since 11 am and Im not leaving until he leaves with me. I shouldnt have to call and find out. If you dont have time to see him say that dont just keep taking patients in. ...seriously disappointed

Everyone I interacted with over the phone and/or in person was so kind, personable, and very good at explaining everything I needed to know. I felt so comfortable leaving my dog with the team! Also, I really appreciated the check-in calls to let me know what was going on during the day of his surgery.

I brought my cat to this emergency clinic when the one closest to me wouldn’t see him. It was a drive but it was worth it! The wait was not as long as we expected and the technicians and vet were nice and explained everything thoroughly. Visit time, communication, and cost transparency were all great.

The staff was very attentive and continued to update us on our little boys condition. It was really appreciated! Continued communication and taking the time to make sure I understood what was going on.

The care my dog received was exceptional - she was taken in by a vet tech only seconds after I arrived and I really appreciated the phone calls with updates on her status. She has a complicated case, and I appreciate all the help I received in her treatment. Communication was fantastic

Great ease getting in on a Sunday morning. My dog had an eye ulcer and it was suggested I get her to the ER vet. We went to Aves, it was close and convenient. It was also recommend by my primary vet. They are professional and have great veterinarians there. I had taken a dog with cancer there years ago and a cat with.later also with cancer. They were very honest and informative. This last time, my only complaint is that they did not sent vet records right away to our primary vet. I am juggling many things in life with a disable mother and that same other dog with a brain tumor, so I wasn’t on top of it like I normally would have been and was counting on them.

We had a very positive experience bringing our puppy to AVES when he was having an allergic reaction. The team was very helpful and kind!

AVES was able to take Atlas in immediately after I called in, which I really appreciate in an emergency clinic. The staff was professional and kind. I felt safe leaving Atlas in your care, and that even though you see many patients a day, to yall he would still be special and taken care of with utter kindness & compassion.

We appreciate that AVES has always been available in our times of need. We began our relationship with AVES when our dog had cancer several years ago. This visit our dog had a bacterial infection and the AVES team was there ready to assist. They maintained clear and regular contact with us and helped us so much.

Veterinarians were very helpful/honest/straightforward. Quality of care was excellent. Accurate diagnosis and appropriate treatment solved my pets health emergency.

Koda was seen quickly, communication with me from the staff was thorough and detailed. The cost was affordable compared to my experience at other emergency veterinary clinics. Not only that, but the followup was detailed, persistent and thorough in the following couple days, which I appreciated!! Thoroughness of diagnosis and follow up

This is the absolute truth, not a bitter complaint. YOU RECEIVE GOLDEN OPTIMAL PHENOMENAL CARE BUT……… Be prepared to pay 75% of the lowest estimate given to you BEFORE treatment begins, beyond vitals. IF you need to borrow money or accept donations from friends and family HAVE THAT PLANNED ASAP because they will not begin care (EVEN AS SIMPLE AS REHYDRATION FOR A SEVERELY DEHYDRATED PET). Again, I am being honest and hopefully preparing you♥️Scooby is feeling a whole better and this would not be the case if not for Dr. Faraway and Dr. Patino and all techs in the back with all the precious lovies in their care♥️🙏🏻

They took exceptional care of my dog when I took her in for injuries from an attack by another dog. They were prompt when I arrived as a walk-in, and immediately took my dog in for treatment. I cannot say enough good things about how polite the staff were, and the top-notch quality of care. With that said, I do have 2 minor complaints. One, I wish they could have a better system in place for updating owners on a regular basis. I would wait as long as I could to call for a status update, and at some points it had been 2.5hrs since hearing anything about her. It would have been nice to hear from them every time they completed something or examined her. That may not sound reasonable as I know they are very busy, but when you’re worried about your baby every detail matters. Second concern, I wish they would have given more info about wound care once I got her home. But I still highly recommend AVES and would use them again, even if nothing changes as far as the concerns I mentioned!

All the staff and vets took the best care with my dog. I honestly did not know if she was going to make it when I arrived with her, but their quick response and thorough care brought her back to health and quickly diagnosed the underlying condition. I cant thank them enough!

Excellent! Great communication at all points. I felt Max was well looked after and the staff kept us in the loop at all times. Everything, from start to finish was great, from the initial appointment, the time it took to see our dog and the doctors call to review with us his issue and follow up. The doctor that saw him was spot on, Max improved greatly!

AVES is the best! So kind and helpful as my pup needed her SECOND knee surgery in 8 months. Very thorough with after surgery instructions and why they did the procedure they chose. Communication - communicated before exam, after exam, before surgery, after surgery, and even called to check up on Maui a few days later.

The emergency staff were very kind and compassionate over a very busy holiday weekend. Once our dog was accepted as an emergency patient, the communication was wonderful. I felt like they truly cared for our little guy even after knowing him for a few hours. The surgeon was great at explaining everything over the phone and made me feel very confident with his plan.

Although it was a sad day yesterday as Italia passed I was quite pleased with how responsive the staff at the clinic was and how kind they were in her care. I must thank them again. Well the kindness keeps coming. Just reviewed my bill and the note at the bottom “with our deepest sympathies” was touching and greatly appreciated. I hope Italia’s sister doesn’t need their care soon but if she does I will definitely use there services. Thank you again for your care and service. You made a bitter day better with your compassion.

Great staff and doctors, they got Pumba in immediately and surgery scheduled the same day response

The team was incredibly responsive and able to quickly get our dog in and assessed. We appreciated the thorough and frequent updates as she was being seen by doctors and test were being done. Communication of her status and potential diagnoses made the emergency situation more manageable. We will actually be back at AVES on Thursday to follow up on testing done during emergency appointment.

The staff were so friendly and helpful. The visit was relatively fast but eye opening. I could tell everyone was taking great care of my pet. All my questions and concerns were attended to. They provided an accurate and hopeful diagnosis of my pet.

Completely satisfied and incredibly happy that this place exists. I was in panic mode with my little guy and the team literally saved his life. Furthermore, everyone was kind and non judgmental. 10/10 . Happy that the team just helped and were available.

My dog Goose was hit by a car going 40 mph Saturday afternoon. From the looks of it, he should not be alive right now. One of the most traumatizing things i have ever seen. I took Goose to AVES immediately and let saw him right away. The Vets were extremely professionally and kept me instantly calm. After waiting for results I got a call that Goose is the luckiest dog in the world. He walked away with 0 injuries, truly survived a miracle. I coud not be more thankful for the urgency of these vets to see Goose and ensure he was okay. I am SO HAPPY that I have my dog back and healthy, and it was because of AVES that he is alright. Responded immediately when i arrived!

Everyone was very kind, patient, and generous. Doctor Stein was knowledgable and straightforward. I appreciate that you all were compassionate toward my Gwen and I with a difficult diagnoses. I do wish that going forward you will inform clients before arrival that they may not enter the facility just yet - would have changed my planning and transportation!

We had a great visit with Dr. Stein. He was polite, direct, and took the time to answer all of our questions. I would recommend Dr Stein to anyone who needs a canine oncologist.

Roxy had what turned out to be a cancerous tumor removed, along with a kidney. The doctors and staff were kind and attentive, explaining her condition and possible treatments and outcomes thoroughly and objectively. We feel she received the best possible care, and she is now cancer free and doing great. We really appreciate the care and compassion shown for her.

I was referred to the oncology department when my pup was diagnosed with metastatic cancer. My first impression was that the medical team genuinely cares! I love that I was given a full treatment plan and options to consider from the doctor. I feel confident in the medical care she is receiving at AVES, and know they are doing what is best for my pup!

We cannot be happier with the care that our dog Ace has received at AVES. Both the ER team and the oncology team (Dr. Stein) have been outstanding in both how our dog was treated, but also how we were treated as clients. We are absolutely in love with AVES and will definitely take all of our pets here in the future. My dog was 100% back to normal after his visit at AVES. He walked into the hospital not eating and barely able to stand, and he left wagging his tail and jumping into the car, eating like a horse. They are well worth the wait. Would give them 100 stars if I could.

Dr. Stein is an excellent oncologist and has a kindness you would hope for when your pet is facing cancer. His team is also caring and compassionate. Dr. Kalis is an excellent surgeon and my Roxy has healed so quickly both times with very minimal scarring and pain. I am so grateful for the AVES Team. Thank you for taking such wonderful care of Roxy. Taking care of my Roxy quickly, with kindness and compassion while maintaining excellent communication throughout the consultation, diagnostic testing surgery and aftercare.

I love this place! I am so happy with the vets and entire staff, especially Dr. Ayoub. So happy to know it is close to my home just in case my Henri needs treatment in the future. Attended to my dogs needs urgently and let me know of everything going on. They were also very empathetic which was most important.

Very knowledgeable staff.Very informative about what was being conducted on my pet.Wait time to get my pet seen was long, and it was hard to know the status over the phone due to high volume of calls.

I took my kitty in that had some severe urinary tract issues. They took such good care of her. She received aClean bill of health from her primary care provider 2 weeks later. My kitty was very sick. Im forever grateful for this place!!

Best vets ever!!! You saved our cats life. She has lymphoma, and we visited just about every vet hospital in Austin early on while figuring out the diagnosis and treatment. There is no comparison in terms of expertise, explaining things to us clearly, and the care you show. Going on 2 years healthy now!

Very friendly and knowledgeable staff. Doctors are wonderful with updates and listened thoroughly to my concerns. I felt my pet was safe and in very capable hands. Treated my pet as if he were their own.

My dog was injured in a dog fight in a Saturday afternoon- so our vet’s office was closed. Staff at AVES was welcoming and attentive when we arrived! I felt like they truly cared about Jakes wellbeing. Great communication concerning his condition as they triaged, managed, and cared for my dog, and the cost of care was upfront and reasonable. Thankful that AVES is always open and ready for my pets!

Dr. Stein took the time to explain all possible concerns, what he was doing to test for those concerns and how to proceed based on the outcome of those tests. This has been such a difficult time, but I feel confident that my baby girl is in good hands.

Had a great experience at AVES with my pup. Professional, efficient and affordable. Brought my puppy dachshund with bloody diarrhea and they swabbed for parvo as soon as we arrived and started running the lab while we waited for a room. They called with frequent updates and the veterinarian was very thorough and clear about possible diagnoses and pricing. Thank you!

Great service, esp given the trouble getting into clinics now. They triaged my pet quickly and got him in and checked out. Glad to know theyre here.

I have taken my small Pomeranian to Dr.Stein (oncologist) at Aves for a couple of years now. I have been so impressed by the level of compassionate and quality care he has received. That said — EVERY employee at AVES offers stellar customer service and patient care! I highly recommend them!

My sister and I had a horrible experience at your clinic today.Around 12:30 today, we brought in her senior dog who had a seizure this early this morning and quickly declined throughout the day. When we arrived, Brady was brought back to see the vet; my sister requested to go back with him and we were apprised of the COVID protocols.We waited for several hours while the vet ran diagnostics on Brady, ultimately determining that euthanasia was the best course of action; in fact, the vet told her that Brady was barely hanging on. My sister requested to go back to sit with him while she waited for her husband to arrive. The vet told her that while he couldn’t let her sit with Brady indefinitely, she could go back with him for 10-20 minutes.After telling the receptionist what the doctor relayed to us, we stood outside for about 15 minutes. Eventually, someone (she called herself Carol when I requested her name, but I have no idea if she gave me her real name) came outside to talk to us – she was clearly stressed and agitated. She told us that she could not let us back to visit Brady, as there was a critical case and that dog’s owner’s needed to go back. We told her we were the critical case and that the vet had granted my sister permission to visit her dog.At this point, the woman became highly agitated and began raising her voice. She yelled at us that there was another dog crashing and she could not let us back there to see Brady. She was so awful that my sister burst into tears, explaining that she just wanted to visit her dying dog and asked the clinician not to yell at her. The woman told my sister that she needed to stop yelling; my sister had not yelled up to that point, but then told her that the hospital was awful and the whole experience had been terrible. Again, the woman started yelling at my sister. I asked her to please lower her voice. My sister finally walked away sobbing and I asked the woman to please just lower her voice and have some compassion when speaking to my sister, who was moments away from putting her dog to sleep. The clinician then exploded and screamed at me that she had to put her dog down three weeks earlier and her husband killed himself, finishing it off with, “So why don’t you have some compassion for me?!”I asked her for her name; she paused, smiled smugly, and said, “Carol and I’ll get you a manager.” Another couple waiting putting their dog down to sleep saw what happened and got out of their car to make sure we were ok.The manager never came out to speak to us. Shortly after the incident, my sister’s husband arrived and they were whisked away into a room to say goodbye to Brady.I won’t attempt to minimize what Carol is going through – it sounds like she’s having incredibly difficult time. I will say that she’s not close to emotionally stable enough to deal with customers at an emergency vet. Until my sister finally started crying because this woman was so awful, she had not raised her voice in any aggressive manner – she was just trying to explain what the doctor told her. Our issue was not necessarily that she wasn’t permitted to see her dog, it was that the clinician’s delivery and demeanor was abhorrent.My husband and I have two dogs of our own, and one of them has been to AVES in the last few months. I will never again entrust their care to you staff and I can guarantee, neither will my sister.

This emergency vet saved the life of my most precious cat. They took her in on a Saturday when every vet in Pflugerville and Round Rock turned us away . They explained steps clearly, updated me regularly and were open about the costs. Cashmere was there for five full days and I’m happy to report she is now back to her healthy self.

Very good. Shelby was awesome to onboard my cat and extremely professional. Happy also with my interaction with Doctor Kalis who had a clear plan for my cat to get healthy

I took my dog here today after she was bleeding excessively from her behind, she is a small dog so I was concerned that she had lost too much blood. I showed pictures of the large amount of blood she had lost. They let me know she had stable vitals and sent me on my way until tomorrow. I trusted their advise but she began vomiting blood after returning from the vet. I called back to see if they could check her again because the vomit was pure blood and she was becoming weaker and the lady on the phone said not to bring her back because they already checked her vitals and to bring her in tomorrow. She did not make it until tomorrow. Today was my last day with her. I wish I would’ve trusted another clinic rather than this one.

I feel more confident coming to the people who are so specialized in what they do. I know my dog is in the best hands. The entire team has been very patient with me as we work to keep my senior dog running strong.

Wonderful, friendly, caring staff who appear to like their jobs. Only critique is we did not receive an update for more than 4 hours. It was a long wait, but fortunately our doggie was OK.In the midst of an emergency everyone kept calm.

Kind, friendly, and diligent staff, who were very proactive about updating me on my pets condition throughout the day. Can be a long wait time depending on your pets condition, but I imagine that is very normal considering it is an emergency care facility that likely has a strict triage process. Overall great, and my pet is doing so much better. Thank you!

Actually 4.5 stars... Internal medicine veterinarians are accessible via email and respond quickly. Most techs are empathetic and professional. My dogs illness was ultimately diagnosed and treatment has made a big difference in his quality of life. Good vet -client communication. At times it can be difficult to contact and receive responses from the ER.

Belle was extremely sick. Dr. Duffy took the time to call me every morning and every evening to tell me how she was doing. In the end she saved her life. I will always be grateful. AVES was there for Belle and to support me. I knew she was being well cared for, which was comforting. Allowing me to visit her daily was important

Go to this place only if you have American accent, otherwise youll be treated differently . They make fun of people who are not born american.

Everyone was so nice and professional. Dr. Stein was absolutely amazing!! Best vet/specialist weve ever seen. He was very thorough in explaining everything and continually asked if we had any questions. Above and beyond!!

I have a 3 day old kitten that started doing things that I needed to leave work and see a vet Saturday at 8pm. When I called they said they were at max capacity but to hold for a few moments and shortly after, someone else picked up the phone and helped talk through whats happening and gave guidance on next steps and that a vet trip shouldnt be necessary unless things get worse, I just need to replace the milk and keep an eye on him.I didnt catch her name but even now, Im very thankful for her. I was on the edge of tearing up because I didnt want this newborn kitten to pass and she helped tell me what needs to happen and reassured me it will be okay.Thank you, I truly do appreciate it.

AVES was wonderful to work with and was helpful in helping Hank rally back. He received care that was not only exemplary but affordable. Hes feeling better!

AVES has excellent quality of care. Staff is friendly and thorough. A night tech went above and beyond to comfort me and make sure I knew how my pup was doing. Sometimes the e-mail your referring vet sends goes straight to the doctors, and skips the reception staff, so it’s good to call ahead and make sure they know you’re coming.

We couldnt be more grateful for the compassion and expertise of the oncology staff at AVES. When our sweet Freddie Mae was diagnosed with cancer, Dr. Stein was a source of comfort and clarity, communicating with us compassionately and in plain English about our options. He - and Rebecca and Jared - were always patient with our questions, gentle with our girl, and upfront about treatments, prognosis, and what we could expect along they way. The staff saw us through treatment and, ultimately, our goodbye when a second type of cancer was too much for our little pup. When our second dog had a cancer scare - despite trusting our vet - our first call was to Dr. Stein. He offered us additional information, reassurance, and confidence in our course of action. We couldnt have asked for better care from the AVES oncology team - for our Freddie Mae and for us.

The staff at AVES was very friendly and supportive, They allowed me to bring my Annabel in, when other veterinary hospitals would not take time to see her. Examined my Annabel, answered question about my concerns.

Although I have no doubt that my pet is receiving good care, the complete lack of in-person contact with anyone is very disconcerting. I got the impression that the staff would prefer that my pet be delivered in a box to the loading dock rather than have to interact with me at the front door. They dont even want any clients to occupy the waiting room, but we are perfectly welcome to congregate in the coffee shop just a few doors away, no mask required.I am fully vaccinated. The staff should be as well. I have no idea what my veterinarian even looks like; he is just a voice on the phone. I get that there is a pandemic out there but life goes on. Its time for AVES to open up and let us in.

AVES entire staff was compassionate, professional, and helped me remain calm during a frightening time with my puppy. They were exceptional at clearly and compassionately communicating every step of the way through our emergency.

Update: still have never heard a word back from this facilityfirst, i emailed this office about my experience and could even get a reply. i want to start by saying that i do believe most of my horrible experience was due to restrictions related to covid. However that doesnt change that my final experience with my beloved animal was a nightmare and i feel that its because i had no choice but to bring him here. it also doesnt excuse the lack of communication that i got from you and ultimately the grief and guilt i fell for entrusting my baby to you in his final hours. He was dropped off with yall knowing that there were several patients to be seen before him. however i get a call 2 hours later saying he is in a lot of pain can i give him something for that. i think he is trying to leave this earth tonight. how far away are you?. my husband and i rush back only to wait outside for another hour. i do not understand why we couldnt have waited with him outside before he was put to sleep. that would have surely been more pleasant than him being with people he did not know and gave him NOTHING for the pain he was in. when i said to the veterinarian how i felt she told me i was being unfair. --i really think that the way he was treated before he got any relief was cruel. it was clear he was in extreme pain and we believed we were bringing him in to put him to sleep but instead he suffered needlessly for several hours before that. i dont think ill easily get over the guilt i feel for bring him here. i understand not being allowed in the building. if he was going to sit and suffer however i would have loved being afforded the opportunity to comfort him while we waited. reading through these reviews i see that this is a common type of service yall offer and i am so sorry that i brought him here. i will share this experience with as many people as i can because its been very hard--not losing him as much as where we lost him and the way he must have suffered in his final hours. These are the final photos of him that day 🥺🥺

I want to thank the staff at AVES for their professional, prompt, and courteous service in treating our cat. When I arrived Friday evening, I was enthusiastically greeted and assured that my cat was in great hands. They explained how they were going to triage the situation and then called several times throughout the evening with updates. I could not have been more pleased with the care and service given. I highly recommend AVES for your pet emergencies.

I CAN NOT SPEAK HIGHER OF THIS PLACE!!! Not only did they save our baby who was on the verge of leaving this world, but they made us feel so comfortable throughout the whole process. They called us multiple times a day with extremely thorough updates, we felt so safe entrusting our pup to their care and expertise. They never gave us false hope, prepared us for how dire the situation was, and took all the steps necessary to bring her back to us. The staff was so incredibly kind to us and to our pup...I knew without any doubt she was getting tons of love and attention on top of the very attentive medical care. They let us come visit anytime of the day/night we wanted and sit with her in the back for however long we wanted to...and always let us know we weren’t a bother at all doing so. I am so incredibly grateful for them for all of their hard work, compassion, and for sending us home with a healthy happy girl. Thank you thank you thank you Aves!! We are so blessed to have found y’all!!!

Though my dog did not receive good news, his life was saved and AVES gifted me a few more great days with my guy. They were kind and compassionate- even when delivering hard news. I am forever thankful for their work and skills. Quick assessment, diagnosis, and treating pericardial effusion

This was the best emergency veterinary visit weve ever had in our entire lives! The staff and doctors were attentive, professional, skilled, and thorough. They soothed our panic and fear about our beloved pup, and took great care of him. I will be coming back — but hopefully not too soon!

Dr. Menke and staff took such good care of my little Luna. AVES fit her in for major surgery the same day of her consultation. I am so thankful for the excellent communication, instructions and level of care that both my dog and I received. Thank you!

Dr. Sutton and the Neurology Staff at AVES took excellent care of my dog Barkley. I really appreciated the daily updates and the photos I received from Dr. Sutton and Caity kept my spirits up while Barkley was recovering in their care. My pomeranian went in needing surgery for a compound skull fracture after he had been attacked by a large dog and theres no doubt in my mind that he was in the best place possible for his surgery. Theyve given him the best chance at a normal doggy life again.

Eddie has always received EXCELLENT care from AVES. They have taken a genuine interest in her and Dr. Stein always takes the time to call us and share her current information about her cancer treatment. We could not be happier with her care!

Well organized, caring staff. Doctor communication was great and the friendly staff made Pip and I feel at ease.

The staff at AVES is always helpful and professional. The COVID protocols are great and it is wonderful to be able to take our pet to an expert. We really trust Dr. Stein and the team at AVES. They gave a thorough explanation of our pets diagnosis and treatment options and are always willing to answer questions/concerns.

AVES saved my cat and has continued to provide him with excellent care. Everyone is so nice and has been incredible in providing updates as needed, offering options for care if necessary, and being responsive and available when I have had questions. I cant recommend AVES enough!

AVES seems to have a talented and trustworthy staff of animals lovers. I appreciated the thorough information given to me by the doctors. They helped us diagnose our poor kitty with epilepsy. Hes been seizure free since they started him on meds.

Took excellent care of my injured puppy. Put my mind at ease and gave great instructions for after care. I couldn’t be more pleased. Will use them again for sure.

Great experience. Staff is very friendly and keeps us informed about what is happening. Keep us informed and updated on our dogs status.

I brought in my cat for what was potentially a big concern, but thankfully was just an ear infection that was easily treated. They listened to my concerns and what Id noticed about his behavior; being heard and validated by a vet is very important to me. Theyre good at communicating and following up and I really feel that my cat was in good care. I will absolutely keep them in mind for future emergencies and neurological care.

Very caring staff. Took the time to make sure Vega was comfortable in a new environment as well as keeping me updated and informed of each step of the process. Took a stressful & concerning situation and put my mind at at ease explaining how to manage Vegas condition

Our 14 year old German Shepherd dog was experiencing frightening symptoms while we were away on vacation and our friend who was watching her brought her to AVES. Within a few hours the professionals at AVES called to give us all the info they could- the news wasnt good, and unfortunately even with extensive surgery our baby couldnt be saved. We were impressed with how extensive the medical procedures were- truly we felt like our girl had been given the best care and our options were all laid out for us. We were able to come back home in time to meet with Dr. Pogue and say our goodbyes to our sweet girl. Dr. Pogue was a calming presence and very kind. She explained she too lost a German Shepherd to the same form of cancer so we really felt like she empathized with us and understood our hurt. We were able to be with our baby for her last breath and tell her we loved her, an experience that was worth more than anything in the world. The financial information was upfront and we experienced zero surprises on that end, which was nice considering our whole world was turned upside down. We truly cant thank Dr. Pogue and team enough. RIP Moe ❤

I found each employee, from the telephone conversation to the in-person outside the facility, to be warm, caring and wonderful during our pet emergency!! We received great care for our furry kid and the team gave us full information, with a caring point of view. We are recommending AVES to all our friends with furry family members

They communicated very well with me! Everyone was nice, kept me updated, and took my pup in within a couple minutes of my arrival.

Walter received great care at AVES. They communicated well before and after his procedure and called the next day to ensure he was recovering well. His dental problem was resolved and he received great medical care. The team also spent time going through the pros/cons of his different treatment options so I could make an informed decision.