I first came in to get a quote for my business, Norma was wonderful and very, very sweet! She also asked if it would be alright to quote me for my personal cars, I said yes. The quote for the business was higher than what I already had so I kept my old one but the quote for my cars was a very good deal! Ever since theyve been my go-to! I recommended them to my mother and she also switched. I now only talk to Chris and he handles all my needs, new cards, new changes, new quotes, etc! Hes also amazing like his mom and each time I am in contact with him, he is so helpful and so so friendly!! I will keep recommending them because the customer service is superb!!!

This family agency is incredibly fraudulent and has cost me a lot of money. I wouldnt be surprised if Chris and his mother have been doing this to other customers over the years as well. Chris is highly manipulative and a liar.I first contacted Chris Contreras last month regarding an increase in my rate and looking at ways to reduce my premium as I have had a clean driving record but my rates continue to increase regardless.He and his mother have been my agents for over 5 years and he has helped me in the past over the phone. I have renewed with him often. I always pay my premium in full. We discussed a few options to lower my rate as I have a clean driving rate but my rate continues to increase. He told me in order to properly quote me my options I needed to take off the automatic payment on the account and he would get back to me with a rate in a few days after the account updated. I agreed. A few days later he called me back with the new rate. We discussed the new rate without automatic payment and I decided that I wanted to stay on the automatic payments and still pay in full as I always have. Chris agreed.I thought everything had been settled. However, the next week, I was notified by mail of a new rate and that I had been switched to monthly payments. I immediately called Chris to discuss. He told me that he had no control and was unable to help with the situation. He stated that I had not caught the error and reached out soon enough, that he couldn’t be held responsible nor do anything to help me. When I asked why and how, Chris stated it was my responsibility, as the customer, to watch my bank account and make sure that the payment is correct, not his job. He can’t possibly watch and monitor every account he said. He further stated that it was my fault for trying to “save a few dollars” on the account with the exploratory changes and that other clients have troubles like this too and they catch it sooner and then he can help. I asked him if he wanted me to escalate this to BBB and he said to be his guest. He said it wasn’t his job to fix this as this was my responsibility to watch my bank account closer and he’d be happy for me to switch insurance companies.I contacted customer service at Allstate who reported that Chris stated that I had told him I couldnt afford to pay in full and thats why he had changed my policy. He refused to take responsibility nor back down from his lies nor his appeared incompetence, which now seems more fraudulent than ever.

Chris Contreras got my family set up the right way and couldnt be more greatful to him and allstate. If you want professionalism and to be treated right go see Chris!

I requested an insurance review. I authorized changes to uninsured medical and medical payments since I have good health insurance. I also authorized an increase in my deductible which I specifically stated was only due to me having $500 deductible credit. I was sent a multi- page edoc. I scanned the document and assumed only the requested changes were made; in other words I made the mistake of trusting my agent I had been with for ten years. Two months later, I have a claim and learned she changed my plan and I lost the vanishing deductible. Again the only reason I said I wanted to increase my deductible was due to the deductible credit I had. I told her I never asked for that change. She said it was in the document. I reviewed it and there were 8 words on one line within a multi page insurance doc that made the change. She then offered to cover half the deductible due to the disconnect. Something i viewed as a very small gesture of good will. She has since withdrawn that offer. Changing agents and reporting the issue to allstate and DORA. Amazing how she remembers parts of conversations that never happened but didnt remember parts that did.

She look for all the options until she found that would be better for me and that’s how I was able to save a lot of money.

I was in a bind looking for auto insurance. Norma went the extra mile to help me out got me a great rate! I highly recommend Norma shes very professional and knowledgeable person! Thank you

I switched to this agency about a year ago and have been blown away by my experience. I LOVE you guys!!!!! Best service, best insurance, best agents, the overall BEST. Thank you!

Everyone at Normas office has been a pleasure to deal with. Normas always had the best suggestions, from financial to insurance, and she is prompt and courteous in returning messages. She brings back true customer service in a time where it seems like a lost art. I am so glad that we transferred all of our policies into Normas care from State Farm!

I just talked to her on the phone. She was nice and friendly but I couldnt get the information I wanted.

Amazing! Norma is very knowledgeable and will take the time to make sure she can save you money. She helped me understand by bill and answers every question I may have.

Norma and her team are always there when you need them. They answers questions promptly and make sure you understand everything. Not to mention very competitive prices.

Norma and her team are excellent! Unbeatable rates and is always there when you have questions! Would HIGHLY recommend her to anyone looking for insurance!

Excellent Customer Care & Service.

Norma is incredibly kind, and she saved me $30/mo.!

Norma is always ready to help with your questions. Thanks!

Norma and their team are very personable and super willing to help.

One stop place for all your insurance needs

Mrs. Norma Contreras is our insurance broker so to speak, excellent treatment, she speaks Spanish, she has helped us a lot whenever we have needed, I highly recommend her