Very Relaxing Atmosphere.Miguel was very attentive, nice and answered all questions.All staff are relatable and do not make you feel uncomfortable or awkward even if your buying a G-SHOCK watch.
I cannot begin to begin to express how helpful Mikaela was in assisting with repair of my pendant. I used to live in NM and my necklace was damaged . I now live in AZ and had sent in my pendant for repair. She was extremely helpful in heling me define which stone and even helped me with selection for an additional piece . Great customer service is what keeps me supporting this awesome business even from another state .Their pieces are beautiful and transactions were easy .Thank you Mikaela !
High class and super helpful!
I just purchased my second Omega from Mati today and I must say, Miguel is THE GUY to go see if you are in the market for a new watch. I really appreciate his patience with me, as well as the friendliness of the entire crew. Ownership, be proud of the folks you have working at your Uptown location. They’re top notch!
I have been in twice. Both times the representative who showed me watches was patient and educational. The first time I believe I was working with the manager or own and this time Roberto was a big help. Check this place out if youre a watch nerd. You
Mati is a jewelry & watch store in Albuquerque New Mexico. Their watches & jewelries are high class with a decent price & with other items coming with discounts. When we went there on March 31, 2019; Roberto the salesperson took the time to walk us through the jewelries & watches. Aside from the watch that’s great to start with, Roberto’s enthusiasm & respect for customers like us helped us decide to buy the watch from their store. We had a very pleasant experience & a successful transaction. I would highly recommend Mati for customers looking for a watch or any exotic jewelry. Thank you very much!
My wife is a big fan of Mati jewelry so with a birthday coming up I called Mati (we are about 2,500 miles from ABQ). I was looking for a specific piece and much to my dismay it was not in stock. Thats when Mati really stepped up! I only had about 12 days before I needed it but Roberto ( my sales associate) said they could have the factory make it and get it to me on time. The jewelry arrived one day earlier than planned and it is awesome. It was very nicely gift wrapped and also included a jar of locally made raspberry jam.I generally have a bit of reservation when special ordering an item from a store that I have not been into and from folks I havent met. But any concern here was unwarranted. Roberto (whom I highly recommend) worked with his manager to price the item and he kept me informed of its progress while at the factory.I could not be more pleased with my purchase and highly recommend Mati Jewelry.
Had the best experience! Brenda helped with wedding rings from design to finish. We will be back!
Have to say we had a rocky point with Mati last month. I will not bore you with the details. All I can say is that we expressed our disappointment and Mati went ABOVE and beyond to make it right. They really cared about making it right. I LOVE how my rings turned out. We will stay loyal customers. Thank you!
Bought a Tag Heuer watch that turned out to be factory defective. Mati Uptown sent it back to repair every time as needed until Tag finally agreed to replace out the timer within warranty and everythings been fine since. Good job.
Looked high and low for wedding bands in ABQ. Mati is 100% the way to go!Miguel and Sara took really good care of us. Great customer service, attention to detail, follow up and follow thru. Enjoyed the entire experience because of them. Thank you! We’ll be back soon!
Matis jewelry is lovely! I have purchased several pieces from them and love each one.
Met the wonderful saleslady, Brenda, who worked tirelessly to help me find the beautiful piece that I was looking for (and found!!) Love Mati, love Kabana jewelry!! This store is awesome!
CAUTION have all jewelry checked prior to purchase by a reputable jeweler. I purchased my wedding ring 3 years ago. I am now working on getting a divorce and have gone to over 5 jewelers in Albuquerque who have verified that the center stone in my ring is not 1.10 ctw but less than .65 ctw.When I went into Mati and brought this to their attention they stated that there was no way that could be true. I have now been contacted by two of the managers and it was in fact true, Mati sold a $10,990 Hearts on Fire engagement ring and this ring is not even worth a 1/4 of that.We are in contact with the Attorney Generals Office, we have a claim into the BBB and we have contacted channel 7 news.Since finding out that my ring was not what they said it was, we have found out that this is common for Mati. They have had to pay back customers in full because they are selling diamonds and not giving the correct certificates.If you shop here beware of the risk you are taking. If you have a diamond from here, go get it checked, I hope you did not get sold a fake diamond.
Miguel is attentive, kind, and very personable. Definitely recommend visiting for excellent customer service and inviting atmosphere.
Awesome store and salesperson Roberto is extremely helpful and very personable. Highly recommend
My wife and I purchased her wedding ring at Mati by Kabana Jewelers two summers ago. Mati’s selection of jewelry is unmatched in New Mexico, and each piece tells a story that’s bound to connect with customers in search for just the right creation. Purchasing the ring proved to be a seamless process and we were provided top-notch service by multiple jewelers at the store. In the two years we’ve owned the ring, Mati has graciously cleaned the ring for no charge, examined it for any signs of wear and gone out of their way to make sure we continue to be happy with our purchase. Because of the service and expert guidance we’ve received from Miguel and the rest of the staff, I highly recommend starting and ending your jewelry search at Mati by Kabana Jewelers.
Nice watches are easy to get addicted to, so I try to stay away from this store...
Love this place !! I expect to be shopping there this holiday season.
Excellent experience, fast service, friendly and knowledgeable staff. I highly recommend this location to anyone looking for quality jewelry with no gimmicks.
I love how awesome the staff is. The jewelry is gorgeous.
Matis attention to detail and accommodation are what warrant a 5 star.
I’m usually not the reviewing type but I just wanted to say this place is awesome! I was in ABQ for work and thought I’d go kill some time. I’ll admit I’m a total watch nerd and have read so much on HODINKEE and other sites about Pateks but being from Idaho I had never seen one in person. As somebody that in this lifetime will probably never be able to afford a Patek, I still wanted to visit Mati to check them out. I was nervous to go in since I knew I wouldn’t be purchasing but just wanted to look. Right when I came in Miguel welcomed me in and asked what brought me in to the store. I admitted I’m a watch nerd and was curious to see a Patek. It was awesome! Miguel spent probably a half hour with me educating and showing me different Pateks they have. After that, he even went through some of the other brands they carry. It was so interesting to see they carry everything from $150 gshocks to $85,000 Pateks. Thank you Miguel for taking the time with me, it made for a great experience and I hope that you can check the box on your bucket list and get a Patek:) When I’m in the market for my next watch, I’d love to purchase from Mati. Thanks again!!
I cant believe that this is supposeably one of the best jeweles in Albuquerque the Company is only strong enough to handle returns 30 days after sings of a weak company and service is something they need to work on my dad got me $1,687.00 doller watch Tissot, but he bought it two years ago, my dad dose pretty well for him self so he bought it brand new and put it in his safe and decited to give it to me this December well i didnt like it he told me he bought it from a great company dont worry he is sure they will make happy well they basically ruined everything for me I took my girlfriend thinking that these people would be vary helpful and no I am so embarrassed please dont buy gifts here only if you shop for number 1 thats the mind set at this companyThey closed a couple stores too maybe just going out of business thats why they are so hard to deal with on return policy.
We have purchased watches from Mati since 1999. We are usually very particular about specific limited edition makes and models and Mati has been abe to meet expectations. For the watch collector, I Highly recommend the Manager Mr. Miguel S. Jaramillo. He has gone the extra mile for us and always follows up. For example, he followed through on getting us an Omega Speedmaster Snoopy Limited edition and always spends the time with you whether you are looking at a Casio G-Schock or Patek Philippe. Highly recommend this store.
Good prices on Omega & Rolex, no in house mechanics service on high end watches.
Sales staff very friendly and nice jewelry
Fabulous custom jewelry!
Nice people
Rude, rude, rude. I waited for store to open at noon and at 12:05pm, I knocked on the door and they rolled their eyes and unlocked the door. Dont bother visiting this store. They do not deserve your business or mine.
Around 1997-98 my Wife bought a beautiful Bracelet that I had seen on the cover of a magazine that was in our hotel. It is a Silver with 5, 14K running horses. We are from Alaska but my Wife is from NM so she travels often to see family. I fell in love with this bracelet, I only remove it for X-rays etc. I had caught the tail of one of the horses about 13-14 years later and she took it with her and they replaced the entire horse, re-blacked the silver background and made it look new!, I dont even remember them Charging for it! Now it will be 25 years and I still love it, it has received more compliments than I can count ! I am sending it with my wife next week when she goes to visit family to have it polished and anything they think it needs. I wouldnt trust anyone else to do the work. The week after we bought it I met the Mom of the salesman while in line at ABQ Horse Track, she was walking behind us and commented on the bracelet and she had one also, got to love that! In 25 years this will be the longest it has been off my right wrist.