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Apartment Store
7001 Montgomery Blvd NE #8, Albuquerque, NM 87109, United States
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Apartment Store

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Ch
Review №1

No availability due to the economy. You are better off looking on apartments.com. The employee I spoke to was helpful and courteous.

Cl
Review №2

I currently have a 3 month old and was in desperate need of an apartment for my family and I and Francine was very helpful to get me one, great customer service from her and very helpful all around.

Te
Review №3

I have previously used similar services in much larger cities and had a great experience, which is why I tried to use this company. Unfortunately this was a very different experience (an unpleasant one).Basically, the customer service was horrible. I left the conversation frustrated and honestly felt like the representative was not even remotely interested in assisting me with finding an apartment, rather trying to make sure I would qualify before she wasted her time. Worse, I was not able to even get a list of complexes to look at, which is the purpose of this service (to make it easier).Some basic customer service training would be a big recommendation for this company. In addition, an apartment locator should be very knowledgeable about the area. Fortunately I previously lived in ABQ for 10 years so know the area but wanted to find places that might be new. Unfortunately this customer service representative was not at all knowledgeable about the area so was not helpful.Even more frustrating was she spent most of the time trying to assess my qualifications to rent and literally telling me if I dont make at least 5 times the rent I wouldnt qualify. Before she even asked what I was looking for, she was screening me and that in and of itself is poor customer service. That comes at the end. NOT the beginning. And that is up to the apartment complex not the locator service. Once she got past her required notification of what I needed to qualify she asked for two phone numbers (a work and cell). When I told her the only number I have is a cell she said unless I provided two numbers, she could not work with me because it is company policy. I offered a work and personal email, however she said it had to be a phone number or the number of someone else they could contact even if it is not someone related to me. Then she went on to say there was limited inventory so she couldnt really help me anyway.I do not recommend this service.

D.
Review №4

Bobby was great! The apartment complex not so much

Ti
Review №5

Francine worked quickly and found me an Apartment. Very professional. I will refer her to friends and family

Wa
Review №6

Update 3/30/2021Thanks to the leads provided by The Apartment Store, we found a perfect place for us. It has large windows for my plants, 200 square feet more than others in our price range. I fell in love as soon as I walked the property.Finding a new place to live, ie apartment, is difficult enough even in normal times. Unfortunately, this is not a normal time. Due diligence can result in a few leads if youre lucky. If you are not lucky most of the leads are just a complete waste of time.After a couple of weeks of looking on our own, we came up few good prospects. One of the prospects, actually allowed us to do an on site viewing. In the process of walking to the model, the leasing agent asked if we knew about The Apartment Store. We called and made an on site interview the same day. Within a few hours, Karen, was able to find 7 new verified leads for apartments. We are in the process of reviewing them now.To date, The Apartment Store has increased our leads 300% in just a few hours. Whats more the leads are verified current.We are still searching but TAS has greatly helped us focus in on our needs vs wants.

te
Review №7

No one knows what they are doing at the apartment store!

Je
Review №8

I would definitely recommend The Apartment Store to anyone looking for an apartment in Albuquerque. I went in without an appointment and was seen right away by Karen. She was very nice and helpful in understanding my situation and helping me find an apartment. She called complexes to confirm their databases and availability, and basically went above and beyond. I left the office with 3 options, and ended up renting an apartment from the list the same day. The apartment and the complex are beautiful and the area is very nice.I wish I had known about The Apartment Store earlier. Go to them if you need help!

Em
Review №9

I called then found out they werent open then they got back to me through the form I filled out I called them again and the person never called me back

Ed
Review №10

Karin Varner is great.

He
Review №11

Bobby, rude unprofessional and has an ugly manner. Customer service or interaction is obviously not her strong point.

De
Review №12

Amazing customer service from Francine Chavez

Je
Review №13

They were excellent and very kind loved it.

Ma
Review №14

Bobbie was amazing. Walked in with some worry about finding a place over the holidays and walked out with some leads. 2 days later had found our new place! Bobbie was so understanding and diligent, she even called after I left to give me another lead. Highly recommend The Apartment Store.

Do
Review №15

Karen was great ! Keeping me my price range and listening to my needs. I would recommend anyone looking for apartment go to the Apartment Store.

Vi
Review №16

Wasnt able to help me.

al
Review №17

Great people

Tr
Review №18

Great place to go when looking for a place to call home. Darlene was very helpful. We were given a variety of places to look at. We would definitely recommend the apartment store.

Ad
Review №19

This business is very helpful and friendly!

S
Review №20

What a great local resource. I call them the Apartment Concierge! This is a TOTALLY FREE Apartment finder. You Tell them what you want, what your budget is and where you want to be and they do all of the work for you. Way better than those online selection services. Thank You Apartment Store! You Guys Rock!!!!

Be
Review №21

They do a lot of the work for you. Tell them what youre looking for and they will find you a variety of choices based on your preferences

Ca
Review №22

Bobbi is the best! Not only is she good for tenants but she is awesome for landlords.She puts good quality people together! All our properties go thru her! Very reputable company!

Te
Review №23

I love how they help u find a place . I found a really cute apartment and it was all, too the apartments store, I couldnt have done it without them. go check them out the next time you need to go fine Apt.

Ch
Review №24

Perfect place to go if you are searching for a apartment! Way easier than searching craigslist or driving around. They do all the work for you and it FREE! so awesome.

Pe
Review №25

Very Helpfull

Mi
Review №26

We called into the office to see what this was about, was happy to hear a happy helpful sounding voice. We went into the office the next day, they had fired the lady and remaining there was a quite strange man who we sat in front of while he typed. Then after some silence he gave us a folder with apartments around abq. All these apartments were price way over what he had quoted on this paperwork and so they were out of our price range. This was a waste of time. I continued with my apartment research online.Good idea if it worked...

Ka
Review №27

Bobbi was really helpful. Found an apartment immediately.

Ar
Review №28

Bobbie found us exactly what we were looking for, and she helped coordinate with the landlord through the whole process. Great experience.

Xa
Review №29

Kim was very helpful

Gr
Review №30

Its just like any other Walmart

Information
1 Photos
30 Comments
4.2 Rating
  • Address:7001 Montgomery Blvd NE #8, Albuquerque, NM 87109, United States
  • Site:http://theapartmentstore.com/
  • Phone:+1 505-881-2828
Categories
  • Apartment rental agency
Working hours
  • Monday:9am–5pm
  • Tuesday:10am–5pm
  • Wednesday:Closed
  • Thursday:9am–5:30pm
  • Friday:9am–5:30pm
  • Saturday:9am–5:30pm
  • Sunday:9am–5:30pm
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