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Acton Chrysler Dodge Jeep Ram
196 Great Rd, Acton, MA 01720, United States
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Acton Chrysler Dodge Jeep Ram

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So
Review №1

I cannot speak higher of a car dealer! We worked with Kirk to start talking about the options of moving into a brand new car. Of course with the shortage of many new cars, we were not expecting this to be a quick process. When we walked in we were immediately met by Kirk, who despite not having an appointment, seamlessly allowed us to test drive the car in mind. Kirk then worked with his managers and accounting department to get us into a new car within two days. Everyone was so incredibly pleasant, thorough, educational, not pressuring and most importantly genuine. At no point did I feel like I was being sold a car but instead I felt like I had a team of people helping me find my next car. Literally cannot recommend this dealer more!

Ma
Review №2

Overall great place to buy a Dodge ram truck or a jeep.Service department is very nice with a simply lovely wait area. Nice selection of beverages.Sales person Brittany is very knowledgeable and easy to deal with.The sales manager Shawnee is a pleasure to deal with.Marion in finance made the end purchase easy.When thinking about a new purchase, whether it be a Chrysler, Dodge or JeepBe sure to stop in here 1st.

La
Review №3

Had a wonderful experience purchasing my second car from Acton Chrysler dodge jeep Ram. I would highly recommend to anyone looking for a new or used car to shop there. Thank you Lanre (sales associate) for all your help. You are a pleasure to work with.

Sc
Review №4

Updated:We had to go back for a second time in two weeks with nearly the same problem.Acton Chrysler Dodge Jeep Ram found the second problem and fixed it. Wed be happier if they found both causes the first time but it is understandable that they would assume theyd solved it since the car worked after the first repair and the error messages cleared up. That only lasted for 22 miles. At least the second time we didnt need a tow truck to get the car to the dealer.Our bigger frustration is with Dodge and the Dodge Dart (2013). Dodge stopped making the Dodge Dart. Based on our experience with this car, that was a good decision but itd be nice if theyd made enough parts to do repairs for 10 years or so. Better yet they shouldve bought the cars they did sell back from the customers. Ours has had a series of issues including needing a transmission replacement with only 50,000 miles or so on it. We still have an unresolved issue with the bluetooth phone connection. Hoping we dont need a new Bluetooth module as it seems those are no longer available.

Ju
Review №5

Update to earlier review: After further discussion I was informed that I purchased a product from a third-party, rather than prepaying for oil changes from Acton Dodge. They did go above and beyond in offering to help in trying to work with Mopar to recover some value (which I declined).They were nice enough, but still only 3 stars. Prepaid service plans are a rip off and shouldnt be sold.Earlier review: I was talked into prepaying for oil changes, and later found out that they are not transferrable to a new car. They would neither refund my money or honor the oil changes. So lame.

Ch
Review №6

This place was amazing. Im so glad I found this place. My wife has a 2014 Jeep Grand Cherokee diesel model with the Overland trim package. This vehicle was not purchased from Acton Jeep, yet they still treated us as if we were bringing in a 2021 Grand Cherokee Trackhawk that we purchased from them. We were going to Salvador Jeep/Chrysler in Gardner for service until we located Acton Chrysler/Dodge/Jeep while looking for a Jeep Cherokee Trailhawk for myself. Due to Covid, we waited and ultimately purchased my vehicle elsewhere. This was no reflection on Acton Jeep, because their sales staff were fabulous. They were not pushy, very informative and very educated on their product lines. I would purchase my next vehicle from them or suggest them to anyone I know looking for a vehicle or service. While I was going to Salvadors, their service manager (I believe is his title) offered nothing but insults and smoke and mirrors. The deisel model Grand Cherokee had a recall, that needed a computer update to adress an issue with the vehicle emissions. After having this done at their location, our catalytic converter clogged and needed to be replaced. With the recent recall, we were given an additional warranty from Jeep that covered any issues with the emissions. When my wife called to schedule an appointment, she was told by Mark that this was not covered by the warranty, because the catalytic converter had nothing to do with emissions. After I called him and explained that my wife is not a mechanic, but shes also not an idiot and I will address this with an attorney, he tried saying that she must have misheard him. They did the repair, but had our vehicle for 5-6 weeks and told me that they could provide us with a loaner vehicle for a fee. I tried explaining that the warranty from the recall said a loaner vehicle or rental would be covered. Again, I told him I would contact Jeep to address this and he told me he didnt mean it that way, he meant they didnt have one available. This is not what was said initially when I spoke with him. Speaking with him in the past everything that came out of his mouth was, you know how women are, what do you expect, the vehicle has almost 100k miles now. etc. Comments like these almost made me not buy my Jeep Cherokee. If a well maintained vehicle (especially a deisel) cant get 100k miles on it in this day in age, it shouldnt be on the market. That being said, I went to Salvadors for a deisel mechanic, not a chauvinistic con artist. I truly thank Acton Jeep for their courtesy, professional service and attention to detail. I will definitely do business with them for our next vehicle purchase.

Na
Review №7

Updated Review: Hit a few bumpy roads at this dealership but luckily I got a jeep so we managed to drive over them hahaha The General Manager of Acton Jeep personally Reached out to me as soon as he heard of the issues at hand, didnt try to make excuses or anything like that, Instead he immediately took responsibility for his staff and resolved it immediately for me. This was a quick and respectful resolution to the issues I had run into which really showed me that these guys do in fact care about their customers. Happy to see upper management and the owners of this business are like this and will reach out to you personally if something less then satisfactory occurs : )

Jo
Review №8

Had a great experience with Acton Jeep and Wade, our salesperson. They are extra careful with their COVID protocols. Entire process was very smooth, no haggling, no I need to check with my manager garbage. The price is the price. They took care of all the paperwork and financing. Test drove on Thursday, picked up the car Monday afternoon. Highly recommend.

Ja
Review №9

Kirk and the team at Acton Jeep were phenomenal! They removed all friction and stress from the buying process and got me into the perfect Jeep, with all the bells and whistles I was looking for. Kirk kept me informed throughout the process via text, and was always available for questions as they came up. Don’t bother with some of the other dealers in the area; buy your next Jeep from Acton Jeep!

Ro
Review №10

Acton RAM handled a very complex and delicate repair issue with impressive speed, understanding, and competency. Truly, I was blown away by how quickly my repair was completed and for the affordable cost. I feared far worse in both respects, and was wonderfully surprised. Throughout the repair process, scheduling, pickup, and parts ordering I dealt with four different folks, all of whom were knowledgable (or quick to acquire it regarding my somewhat rare situation) friendly, and eager-to-please. Mission accomplished!

Je
Review №11

Bart has taken care of honestly everytime Ive worked with him. I appreciate how he calls me with estimates, both time and money. He also understands I may not be able to walk home.(less than 1/4 mile), without me explaining.

Fr
Review №12

Great service team .They are friendly polite. They are fast quick and reliable. Repair prices are reasonable. There facilities are very clean and always cleaning at all times .

Ed
Review №13

Very accommodating.. 0 pressure..

Ma
Review №14

I have been doing business with this dealership for 25 years with great satisfaction. I recently bought a slightly used Jeep Cherokee that completely met my needs. The customer service is excellent. The purchase of a new car is financially a big deal. Buying a car that suits your needs, within a reasonable budget, and good customer service are all very important components. I highly recommend Acton Chrysler Dodge Jeep dealership.

Ja
Review №15

The service is outstanding!!! The team here is a cut above the rest!! Knowledgeable and friendly and they go the extra mile. I wont go anywhere else for my sales or service!!!

Ga
Review №16

I recommend Acton Jeep and ask for Demitar Kastelov! He went above and beyond, but most importantly he was understanding. There was a long wait for the title, but he personally called me and came in on his days off to accommodate me. When the title was here the buying process was a smooth and I could not of asked for a better Jeep. Thank you Acton for my first Jeep!

la
Review №17

I got the car I needed and wanted. From the initial contact moment to closing the deal. The whole office team was efficient and over the top helpful. Even during a weird time with the pandemic I got professionalism and a great auto transaction. Thanks again from start to Kendra, Matt and Ethan. Great team and I look forward to my car having the best service and any future purchases.

Br
Review №18

Always treated with respect and dignity and they are willing to be logical about their pricing.

Ja
Review №19

Quick and easy transaction. Easiest car purchase ever. Soup to nuts in just 8 hours. Matt was passionate and super knowledgeable about all things jeep.Update: after 3 days with the car, there’s an issue with it and the dealership is not nearly as quick to assist.

Ma
Review №20

Best truck experience I have ever had. Would recommend anyone to go see Matt Saia and his team. Will never go anywhere else to buy a vehicle moving forward. Love my new truck

Je
Review №21

Matt was wonderful. Answered all my questions without hesitation. Very knowledgeable and no question was a “silly” question.He made the experience easy and I drove away in my new vehicle in under 24 hours!

Ro
Review №22

I just bought my 5th thru ACDJR and they are excellent to deal with. Wade Tyler and team are best in class. They make the buying process easy and comfortable. Also, they are also great making the follow-up routine service convenient.

Ri
Review №23

Acton Chrysler Dodge Jeep Ram is the best. I really appreciate them taking care of me, especially Matt Saia who guided me through everything buying my first Ram truck. Matt is the best in the business. He made it so easy to pick and choose what I exactly wanted. Already looking forward to my next purchase from Matt and the Dealership!!

Ke
Review №24

Brittany was extremely helpful and knowledgeable. I had a lot of questions about which car was right for me. She helped me find just the right car at just the right price. I couldn’t be happier with my choice of car, dealer, or sales person.

St
Review №25

Pretty good buying experience from start to finish, they price matched another dealership that didnt have exactly what I wanted. Love my new Jeep Grand Cherokee and the great customer service has elevated it all even more. They got me into the model I wanted with all the options I wanted and at the price I needed to be at. They truly did make me feel like I got the best deal ever on a Jeep I already was in love with. I did have a couple of issues with the financing department but they corrected it fairly fast, although I wasnt a huge fan of the person I had to deal with but from a fall up call I believe she isnt there any more which would make sense on why she seemed so miserable.

Pe
Review №26

Very good very nice and help full

Ju
Review №27

Awesome service department! Very quick, great communication and good prices.

Sy
Review №28

I had a 2pm appointment for the oil change and found out once I handed my keys over that the waiting area was closed. So you either wait outside or walk down the street to Dunkin’. After 30 minutes of waiting outside, my vehicle still had not moved from the spot I parked it in.If you make an appointment for an oil change, be prepared to wait a while for them to take your car in. ALSO their waiting room is closed due to COVID-19 which no one informs you of via the phone.

Ni
Review №29

I purchased a new soft top for my Jeep Wrangler and was helped by Steven and Rodney in the Service and Parts Departments. They were both extremely helpful and I felt very well taken care of here. I will be using them as my go-to for my Jeep moving forward. Excellent customer service!

Ma
Review №30

Great repair department! Curious, efficient, and job well done very quick!

Ma
Review №31

Had to pick up a few parts for my Jeep. Steve in the parts department was super friendly and knowledgeable. Much better than online guessing at parts and crossreferencing.

Pa
Review №32

This was truly an enjoyable purchase! No pressure from any person at Acton Chrysler,DodgeJeep, Ram. All people we dealt with wanted to make sure that we were satisfied and happy with our new Jeep Gladiator Truck. I would highly recommend them to anyone who is looking to buy a vehicle!

Al
Review №33

The process was great, easy, and quick. There was no back and forth and I actually got a better Jeep than I was expecting. Buying a new car was actually fun as there was no stress or pressure at all. Lou was awesome and extremely knowledgeable. I look forward to recommending Acton Jeep to everyone I know in the market for a new Jeep! I can’t say enough how awesome the people who work here are and how happy I am with the entire experience. My family will buy all their future Jeeps here. Great people and great environment.

An
Review №34

I have been bringing my Jeep here for over 5 years. The service team is great. Bart and Sandra are very customer focused and do a great job taking care of people. The actual costs of the repairs I have had done have been fair and have been consistently below the estimates that they provide. That is always a nice surprise👍

St
Review №35

Great experience! Matt was very attentive and responsive. Highly recommend Acton Chrysler Jeep Dodge Ram.

Be
Review №36

Overall we had a pretty good experience. Wade was professional and very low pressure. He was also super understanding of the fact that we needed to move quickly as we had a young child with us and couldn’t afford to wait in a showroom all day.My only problem with the total deal was how much communication we had to initiate on our own post sale. Once we put a deposit on the vehicle it seemed like we were a less important because we bought a used vehicle. I know we’re not dropping $50k on a new Jeep but we’re still customers spending money. When I went to sign paperwork for the new vehicle I had a 2PM appointment. I showed up ten minutes early and didn’t get to sign paperwork until almost 2:40PM. That’s not the best when your trying to keep a baby entertained. Not a huge issue but I was also a little turned off my the fact that the vehicle didn’t have a full tank of fuel. I understand it’s company policy so it is what it is. I’ve just never experienced that before with the multiple used cars I’ve purchased in the past. Seems like a small expense to make your customers happy.Either way once we brought issues up they were handled timely and professionally by management. The communication did get better once we complained but we still had to pull a little for information. I’m not sure I’d buy a car here again but Id certainly continue to get them serviced here. It’s always been a great experience in the service department. The girl that answers the main line is also very helpful (sorry I don’t know her name).

Je
Review №37

Wade Tyler and the entire Acton Chrysler Dodge Jeep Ram team made this leasing experience go so smoothly...hassle free and very competitive!

Wi
Review №38

Excellent purchasing experience even during Covid. The crew at Acton CDJR made the process painless and highly efficient. Wade and the rest of the crew, thank you!!!!

Jo
Review №39

Excellent experience from beginning to end. Liz, Brittany, Ethan and Shawnee treated us like family. The signing process was secure and safe. Highly recommended.

Ch
Review №40

Bought a 74 Bronco in March and delivered it to Acton Jeeps vintage garage. Through all kinds of set backs with Covid, parts, poor quality previous repairs, Joe and Chris maintained a professional focus on delivering me the best outcome possible. They delivered. Have already put nearly 100 miles on the truck and it drives like a dream. If you have a vintage auto that needs some TLC, this os the place.

Al
Review №41

Awesome experience, Brittany and Ethan were very accomodating. Thank you!

ma
Review №42

Rodney and team were great in replacing my radio. I was in and out within an hour. 🤘

Ra
Review №43

Great experience! Excited to pick up tomorrow!

Er
Review №44

Ive bought and leased several cars with Acton Chrysler and I couldnt be happier with their service, attention to detail, and personal touch. Getting a car from them really is like joining a family---they care deeply about the performance of your vehicle and will go above and beyond to ensure that your needs are met. Im so grateful for all theyve done for me and my family!

Ga
Review №45

I am over the moon about the car i just purchased from dealership. My 2016 Electric blue, Toyota Rav 4 is AMAZING. Kirk was a big help. Answered all my questions, emails, and phone calls. Took me only 2 days for everything to be done.

Kr
Review №46

Best car buying experience! Kirk was super helpful and easy to work with!

Sh
Review №47

Purchasing my Jeep Cherokee could not have been easier, even though I live 2.5 hours away. Coleman was wonderful and patient and explained every detail to me. He never pressured me and wanted to be certain that I was pleased with everything prior to finalizing the paperwork. My car was delivered to me and I could not have been happier. Jean, the Acton rep, drove it down to me and explained every detail of the car. He was kind and friendly and incredibly helpful. I would not hesitate to work with this team again. They are truly a class act!

to
Review №48

What can I say??? Nobody would take my custom charger order until I contacted ACDJ and my guy Samson Moses. Without hesitation Samson walked me through the custom order process, and within 2 days had my custom Scatpack submitted and queued for assembly by FCA. Less then 7 weeks later due to his tenacity I drove my car off the lot. I would highly recommend this dealership and if I ever need another Dodge/Jeep/Chrysler, Samson will be my guy!

Al
Review №49

I would recommend this dealership to anybody. I was looking for the right Jeep Compass for me for awhile at a few different dealerships and the whole process was so stressful and unpleasant until I went to Acton Chrysler Dodge Jeep Ram. My experience here was so enjoyable and stress free and thanks to Hannah Goguen I finally found the Jeep I have been looking for! I first worked with Hannah and she went above and beyond to make sure I got exactly what I wanted within my budget. Brittany Dunn was also a huge help answering every single question I had professionally and quickly. It was evident that both employees number one priority was that I was happy. This has been by far the best experience I’ve had with car shopping and will definitely be back!

Jo
Review №50

I went in to ask to test drive a 2014 Dodge Charger, Dimitri said he didnt have any there at the time, but would give me a call soon to let me know if they found any at an auction or a trade in. He said if I didnt hear about it in 7 days then to call him and ask. I didnt hear back from him in 7 days, so I gave him a call. No answer, so I left a message. No returned call for 7 days, so I ring again, no answer, so I leave a message. Its been a month now and no response. They dont care about their customers, only about making a sale.

Si
Review №51

Sandra in the service department was wonderful! Sandra and her team surpassed my expectations and truly went above and beyond to help me with my unique situation, offering unbiased, and fair and clear advice.Thank you again 👍👍 for Sandra and jeeps service department and providing excellent service!

Fr
Review №52

The initial sale was well. However once I signed for that car they didn’t care anymore. When I went to pick up my Jeep, it was not inspected. I was told that I would get a refund of the inspection sticker when I email them a copy of the invoice. I sent the photo of the invoice 3 different ways with replies of all set I’ll take care of it. With no refund. They won’t even talk to me on the phone. Contacting BBB. What a hassle for 35 dollars. I will NEVER recommend getting a vehicle from this place. Take your money and run. Scammers.

Ad
Review №53

Went in for a complimentary oil change for purchasing the vehicle with them. Only the oil change. Then got charged over $200. Dropped to just below $150 after complaint. Never coming for service again. Good place to buy from though, they will take take of your needs and give you a dealership worth car. Only reason this is not a 1 star review is for the care of the original sale.

Ja
Review №54

We started a CPO search and found a vehicle at Acton. We also had a trade-in. Our salesman, Kirk, was very friendly, honest, and straight-forward. The entire process was very easy with no pressure. We got a great deal for my trade-in, and the CPO purchase process was quick & easy. Everyone we spoke to was just as friendly. Ive had some interesting car-buying experiences in my life, but the team at Acton makes you feel welcome, comfortable, and looking forward to coming back and saying hi to everyone! Thanks Kirk and team! Love the Grand Cherokee!

Jo
Review №55

I have been buying trucks here for years. I have always had good experiences. It started with Mike Gerber. And now I use Samson Moses. He always does what he says he is going to do and delivers excellence day in and day out! If you want to deal with a dealership that has your back, youve come to the right place.

Sh
Review №56

Best car dealer ever. Matt our sales man went above and beyond. Friendly and personable and very informative. If youre looking to buy a car... Shop here and ask for Matt... Youll be very happy!!!

we
Review №57

Hi there,I would highly recommend you guys to take a look at this place. I found the car I loved in here, a grand Cherokee. A gentleman Louis take good care of me during the whole process, he was very patient, helpful and efficient. It was a wonderful purchase. Now I have been driving the car for a week, I’m so happy I could find this good deal with low mileage and low price! Hope you guys could find your ideal pre-owner car there.

An
Review №58

So we found the perfect Jeep that had the color and all the options that we wanted in Acton Jeep dealership.... we negotiated the price over the phone and we left a deposit on that vehicle. Our sales person Gus was great, he handled everything professionally and he did everything that he promised he would do. He is the one of the nicest sales people I have ever met and he went out of his way to make sure we were happy. I would highly recommend that dealership and especially Gus and his manager Shawnee. Make sure to ask Shawnee about his back tattoo when you are in the dealership he has an amazing story behind that Tatt.

Na
Review №59

Wade Tyler and Coleman Hoyt (owner) make the car buying experience easy. Highly knowledgeable, zero up-selling, and exceptional service all around.

Ho
Review №60

Brought my son there. He got his truck there, likes it better than Salavador.

Mi
Review №61

Wonderful service! Most professional. Our Service Advisor, Alex Mueller, was outstanding in every respect. Got us out of a jam, although we were out of state Jeep owners. 24 hours, a new ABS sensor, and we were back on the road. Many thanks for all your courtesies. WOW

Ka
Review №62

After a terrible experience at another Jeep dealership (Planet Jeep), it was refreshing to deal with the professionals at Acton Chrysler Dodge Jeep Ram. They made the experience seamless and maintained good communication throughout the sale process. My salesman Gus was excellent! I was impressed with how much time he spent with me when I picked up my car to carefully explain how everything worked. He ran through everything, including introducing me to the service team and showing me around the area. I truly felt like I was a VIP and appreciate all the extra care that was taken for excellent customer service.

Na
Review №63

Went to look at accessories for a truck my Dad just bought. Excellent customer service. The staff did everything they could to get the information we were looking for and made calls to places that we might be able to find the parts. Very happy with the level of service we got.

Ch
Review №64

From my first intro to Mike G., through the purchase of my new Jeep Grand Cherokee Overland, I can honestly say; I had the best experience in an auto purchase in my life. I had no intention to purchase a new vehicle because I was very happy with my Cherokee that I had brought in to have my winter snow tires on. As I was waiting, I took a walk around checking out the new Grand Cherokee. The ease of this purchase and best price, was remarkable. I will never go anywhere else. The service here is great and the purchase is so smooth, guaranteed the best price, and no pressure to purchase. Very organized, and very conscious of your time. I highly recommend this dealership for service and sales. If you are looking for a great vehicle, try this dealership out and ask for Mike G. in the sales department! He is very nice and informative. The best Sales person that I have ever worked with.

Mi
Review №65

I was looking for something specific and at a great price. I got connected with Kirk Schroll and he could not have been better. He only showed me things I was looking for, was efficient and honest. I work in financing so I knew how I wanted to evaluate the deal and he didnt try to push any sales tactics or play any games. Their first offer was surprisingly fair and if they had exactly what I was looking for I probably would not have pushed much further but he knew I was compromising on some small personal preferences and they met me more than halfway so I pulled the trigger. I cannot recommend Acton CDJR enough, I literally have no complaints or even constructive criticism. Easiest car transaction I have ever been a part of, A+.

Jo
Review №66

I think that when you have great prices, people will go and check out the cars.I went there because the price of the car, Jeep, was cheaper by $1,000, for a similarly equipped Jeep that was a year older at another dealer.The salesman was very nice, friendly, and knowledgable.It worked out great for me.

Ma
Review №67

Rate the sales guys a 1 for honesty, 1 for knowledge, 1 only caring about the sale car sale, 5 for warranty service, 5 for taking decent care of my death trap of a arsonist car. Aka car tried to set me on fire. Im still mad at the car. 3 for timely repair. Hire another parts delivery guy for the region. Sales team 3 out of 15 points. 13 out of 15 repair services... Sales team like any dealership I dont trust them. Repair services only one I have been to I somewhat trust. Wbut best experience are dealership repair services.

Do
Review №68

The best car buying experience my wife and I have had in years. No stress, honest sales staff. Came to a great deal in very short time. Highly recommend Dwayne and Eva!

Ca
Review №69

Lou has been incredibly patient and helpful leading me through buying my first vehicle from a dealership. Appointments here have taken 2-3 hrs, staff is very nice, dealership is clean and bright, communication is pretty decent. I would recommend this dealership to friends.

Gi
Review №70

No pressure, no hassle, laid back service! Everyone was friendly, knowledgeable about their products, and let me make my own choices. Samson was wonderful, personable, and a great salesman. He never pressured me with calls or emails as I took a few weeks to look at cars. Overall a job well done at Acton Jeep! Highly recommended!

Ma
Review №71

I recently leased a beautiful 2017 Jeep Grand Cherokee Overland. I met salesperson Samson who was a pleasure to work with! I was able to take a few models out for a test drive and fell in love with the Grand Cherokee. Samson gave me a nice tutorial of the options available and explained the leasing options as well. My experience was quick and easy and without pressure. The staff was friendly and exceptionally accommodating! I even received a followup call from Samson asking if I was completely satisfied with my purchase and if I had any questions. I would happily recommend my friends and family to visit Acton Chrysler Jeep and to ask for Samson for any of their future purchases.

Sh
Review №72

After shopping at many dealerships, my decision came down to them because of our salesmen Gus. I thought I was going to go home without a new car, but with his help I was able to drive one home the next night! He was very knowledgeable about the Jeep I liked and everything that’s comes with it. He really knows how to make the customer happy with their purchase and I definitely plan to come back and ask for his help again. This dealership also has a comfortable environment to be in. Everyone that we worked with was very helpful and awesome. Acton Jeep definitely earned my loyalty, and shop with Gus!

To
Review №73

Good car can I get my very own.

Da
Review №74

We just purchased our very cool new Jeep Renegade. Mike was our sales rep at Acton Jeep. He got us sorted out quickly to take a test drive. When we came back to the dealer to ask questions and get a trade in estimate on our car, he very politely showed us in and offered coffee. He got through our questions and requests in good time but not rushing. His demeanor is pleasant and sincere. We did not feel pushed into a deal but felt he was working with us. He did everything he said he would and that included the finance meeting scheduled for our convenience as well as the pick up time for our schedule. The store has a relaxed vibe with attentive professional service. I look forward to going back when the new Jeep needs its first check up. I would recommend asking for Mike without hesitation. Kudos to this dealership and its staff!

Ab
Review №75

In the past 8 months or so, I’ve had to have my car worked on here at least 3 times. Every time they say they fixed it and then a month or two later the same problem happens again or there’s a new problem. Brought my car in for air bag and engine light issues and I got my car back with a broken radio. Sounds like quite a coincidence that I never had any problems with my radio before and the second I get it back it’s broken. I’m not giving them $500 to fix something that happened to start being a problem when it was in their hands.

Da
Review №76

Acton Chrysler has an extraordinary Service Department. I have used them for nearly 20 years and have always had great experiences. They are honest, technically proficient, friendly, efficient, and very fairly priced. AC always make sure our cars are safe and run well without doing anything thats not necessary. The whole team is great --- today, it was Mike Rand who made my visit so easy.And they service any brand vehicle, whether I owned a Ford, Toyota, etc.I will never go elsewhere for service.... No one should ever go anywhere else either.

Ni
Review №77

Excellent overall experience. We ended up leasing a 2016 Jeep Grand Cherokee Laredo. Mr. Hoyt and his team went to great lengths to get us the right vehicle for our needs at a price that fit within our budget, and with speedy turnaround time. They made the whole process as easy and stress-free as possible. Ill be referring them to friends and will be happy to go back to them if needed down the road.

Ph
Review №78

Ive had all my cars serviced here for the past 10 years. Very friendly and knowledgeable staff. Mike has always been great and very patient in explaining whats going on with my cars. I would highly recommend this business for servicing your cars.

Sc
Review №79

Good buying experience. Kept in the loop with good communication at all times. Competent staff resulting in an efficient transaction. Delivered car to a neighboring state which was very much appreciated.

Al
Review №80

I LOVE, LOVE, LOVE my new Jeep Latitude!!!! Lou Angelli worked with my dad and I to find the perfect vehicle at the perfect price and I am THRILLED! This is the first Jeep I have ever driven and it far exceeded all my expectations!!! It is BEAUTIFUL inside and out!!! Lou made this whole experience hassle-free and worry-free and my dad and I couldnt be more grateful! I HIGHLY RECOMMEND Acton Jeep and HIGHLY RECOMMEND LOU to help you!!!! I will definitely buy my next car from Lou - no doubt about that! This has been a GREAT experience from start to finish!!!!

Jp
Review №81

I had a great experience buying a truck from here . Very professional. There was no games no pressure when it came to buying the truck, and they gave me a very fair trade in value on my truck I traded in. The salesman Dimitar I worked with was great and did exactly what he said he was going to do and went through the new truck, had it detailed and it looked brand new when I picked it up. Ask for Dimitar he will treat you right . Would definitely buy again 👍

Je
Review №82

Great service, friendly staff and environment. Makes the car buying experience something you dont have to dread. My first experience if turning on a lease vehicle here merely served to support my initial feeling and review. First class group, individuals and operation.

vi
Review №83

Came here to lease a vehicle. They gave me a great deal on a Dodge Ram pickup truck.Only 1 day and I walked out with a awesome new car for my job. I want to thank gus my sales rep for being patient with me. Ethan was a great help getting the paperwork all set up.I will be shopping here for my next car in 2 years.

Ja
Review №84

I really like the new 2019 Dodge Rams and got to pick out a nice one yesterday - Matthew Carey was great to work with and answered all of my questions. He is easy-going and a good communicator. If the Service Department experience at Acton Dodge turns out to be as solid as the sales experience was, they are going to be tough to beat.

Pa
Review №85

Fast and easy. My salesperson Lou was great. He was knowledgeable about the car and the features. He took me through the deal quickly and professionally.Everyone got back to me and did what they said they were going to do.I shop via the internet as most do these days but they had the deal done Sunday afternoon, called me Monday to sign off and take the deposit, delivered the car Tuesday at 1pm. Even the finance person was perfect and I was in and out of her office in 10 minutes.Wow that was great. Local dealer with a great team of professional people. If you need a car these people can help you. I would recommend them to anyone.Great job

Th
Review №86

Best experience I’ve had in any dealership. Very professional, very efficient, and I would highly recommend these guys to anyone. Brad in the service department was extremely helpful and I can’t say enough good stuff about them having dealt with used car dealerships for years. Superb service!

A
Review №87

Great family owned Dealer. No pressure, friendly staff. We worked with Lou and Shawnee… Super nice guys, easy to work with... we loved the straight forwardness, no BS. They had the car we were looking for at a great price. The whole transaction went very smooth and we had the car the next day. When we arrived to pick it up, the car was super clean, State Inspected, and the new plates on. Fantastic service... Even the VP (Mr. Cunningham) was there to congradulate us.Many thanks to everyone at Acton Chrysler Dodge Jeep Ram!

M
Review №88

Dont hesitate, swing in and check them out! I like to buy used vehicles that are still new looking. Treated as though I am buying new! I am a female and I want to walk in and be treated the same as my husband...be acknowledged, feel just as welcome as well as my children. Dont want to be talked down or fed a bunch of lines. We want to make the right choice and want honesty to help us do so!! This place met EVERYTHING!!!!!!Salesperson Mike Gerber was and STILL IS excellent!!!! He handed us over to Marian for financing end and she was great at helping us out! Treatment has been as if we were a friend across the seat no matter where we sat. I am driving my new vehicle now.... I learned so much about the vehicle the day I picked it up and at the test drives...some things I forgot. Mike is STILL there to help me out! That is customer service all the way!

Ka
Review №89

Most painless, quick, and easy car buying experience. I cant picture my family buying a vehicle anywhere else in the future. Matt was amazing, absolutely will recommend him to all our family and friends. Besides all that, there selection was 4x larger than other local dealers.

Ad
Review №90

Samson Moses at Acton Jeep made my car buying experience the best one Ive ever had. He is a straightforward, no BS type of guy who got me exactly what I wanted at the lowest price of any area Jeep dealership. The dealership also gave me the highest trade in value for my truck of any dealership. If you want to get the best price, go to Acton Jeep and ask for him. You wont regret it.

Je
Review №91

Friendly, efficient and supportive!

Sc
Review №92

Our family has used this dealership for a decade to service all our cars. We have lived in four States and used countless dealerships in our past. No dealership has come close to this level of customer service, quality and integrity. We highly recommend this dealership.

Mi
Review №93

My wife and I usually hate car shopping but the staff at Acton Jeep changed that. We started online shopping and unlike a lot of dealerships their online inventory and prices were accurate. We worked directly with the Salesperson and Manager on what we wanted in a vehicle and came to a great price. The dealership seemed to run like a family business not a big corporation. They truly made us feel welcomed and valued us as customers, compared to some other dealerships that just want to make their quota for the month. We traveled out of state 30 miles to shop this dealership, passing several other dealerships along the way and well definitely do it again when were ready to purchase our next vehicle. I strongly recommend that you check Acton Jeep out for your next purchase, you wont be disappointed.

Ga
Review №94

Great value, exceptional and efficient service! Make sure to ask for Samson, very down to earth and positive person to deal with. Overall 5-Star experience, will come back again in the future!

Je
Review №95

From the very start Coleman and Kirk were quick to respond to my questions and very thorough in helping me to understand all I needed to know as a first-time Wrangler buyer. To have both the owner of the dealership and the sales person provide such high quality and friendly service is unique in all of my car buying experiences. Plus, I got a great deal!

Da
Review №96

They will overcharge for service if you dont read your invoice. Complacent service and they never even changed the oil when they said they did. Disputed with cc company. Never coming back and we spend thousands every year on service. Service manager used a racial epithet when he got angry over the phone. Treating your customers right shouldnt be so hard, plenty of other shops in the area do business correctly.

Je
Review №97

Second car leased from Acton Jeep - fantastic dealership and I highly recommend. Mike Gerber was my rep and was very knowledgeable and was the main reason for coming back for car #2. Sales Managers Brian and Dennis were very fair and great to work with. I highly recommend when in the market visiting Acton Jeep!!

Al
Review №98

I purchased a certified pre-owned Ram and had an excellent buying experience. They really went above and beyond to win my business, thanks to all involved! I have never done an online review before but this dealership deserves accolades.

St
Review №99

Cant say enough good things about working with Samson Moses @ Acton Chrysler/Dodge/Jeep/RAM. He was fair and easy to work with. I have personally had interactions with other Dodge dealers in the area and Acton is much better. My new car is exactly what I wanted and the process from build to delivery went perfect. Thank you guys. Be seeing you again.

Ry
Review №100

Couldnt be happier! I recently bought a 2016 Chrysler 300C from the Acton dealership and was very pleased with the service. Lou laid out an excellent offer and I accepted. The car is more than I could have hoped for. I find it amazing that Im getting 29 MPG from a car this size.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:196 Great Rd, Acton, MA 01720, United States
  • Site:https://actonchryslerdodgejeepram.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 978-263-7300
Categories
  • Auto repair shop
  • Auto parts store
  • Jeep dealer
  • Car dealer
  • Chrysler dealer
  • Dodge dealer
  • Ram dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Offerings
  • Car hire:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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