They try to sell services that arent applicable to the equipment that you own. They push services after you tell them that you arent interested. Youre better off paying your bill online and never setting foot into one of their stores.

Very helpful staff and got things addressed that I needed taken care of.

New employee told me to come back when he returns from lunch? What was that.. afraid to be left alone in training, so asked me to come back later when boss returns. Heavy turn around with good employees.

The best customer service representative is DENIECE BURRELL SHES HONEST AND VERY PROFFECIAL I WISH I COULD MEET MORE PEOPLE LIKE HER IF YOU READ THIS DENIECE I THANK YOU FROM THE BOTTOM OF MY HEART. SPRECTRUM MOBILE IS LUCKY TO HAVE YOU AS AN EMPLOYEE.

They helped me with my bill payment and were super fast about the service

The employees are very nice ladies.

Crazy oversell in any interaction on all add on products which gets annoying. But its still better than Armstrong.

In and out quickly. No problems .

You as a company need to select your employees better, the women in this place are beyond ignorant. Customer service told me that this place would exchange my equipment and finish the upgrade in service I wanted.... they gave me a broken modem dirty and used, and then said they don’t have time to upgrade my service because they only had an hour left until closed!!!! Absolutely unprofessional please do f you even read this stuff do something about it.

Went to pick up cable box every thing was wrap up in plastic and lady so worried about selling me sell phone didn’t give me remote. Ding bat! Now I have to go way back k there to get it..

The girl there today was HORRIBLE!!! Normally they are great, but today this girl was condescending and rude! Called the 800 number and got great service.

I have called and waited 45 minutes the first time I got to talk to a real person. It was the wrong person. They said they needed to transfer me. I said no. But they couldn’t help. Waited again 30 minutes still nothing resolved. They told me I needed to talk to another person AGAIN. I HUNG UP.Next day I called same thing happened. This time I waited 1 HOUR to talk to the right person.Now appointment to set up service. 3 weeks waited.an shows up. Asks where is boxes to install. They hadn’t arrived yet. He left then 5 days later these Apple Boxes arrive. WRONG. we wanted DVR box and HD box. OMG.I called again another 1 hour wait to talk to someone. They told me I had to take Apple Boxes to a store in Youngstown to get a refund and pick up the DVR HD boxes.Now I am waiting in a line to get my money back. Understand I live 45 minutes away. I have been waiting for 40 minutes and still waiting. I hate this company. If I was doing this for myself I would have changed companies. I am doing this for my Deaf son. Awful company. Hate them their service terrible.

Great customer service

Always a wait.Staff is slow and incompetent.

Had to go in an exchange router box the lady was nice and gave me information on other services she was very kind and helpful...

We had to wait in line for sometime as there was only one gentleman working. He was very knowledgeable and helpful as well as patient. He is to be commended!

SLOW CROWDED NO SEATING

Member service at this location is very rude and not helpful at all (very trashy) location has garbage outside and tissues on the ground inside. Not a location I would go back to. No greeting at the door no greeting when you leave no information about what deals they have currently running specials for internet or cable or phone was not offered buy a sales specialist.

Service Wasnt Bad for The Times We Are in. The Young Man Was Very Polite an Did a Quick Service.

Lost 2 days of pay and they offered me a $12 credit on my bill! I lost my services due to an outage in my area. I understand this was not there fault, but we needed our WiFi because we work from home. This was Sunday and they couldn’t make it until Tuesday evening. After losing almost $200 in pay they offered me a $12 credit on my bill! These are hard times right now! Both adults in my home were laid off due to COVID-19 and are just getting back on our feet. I called back and they gave me an extra $10! Really???? Nice way to help out your people Spectrum! Thanks

Customer service needs work. Too chatty with familiar folks.

The 1 person inside rule kind of sucks, but so does catching covid. the customer service was good. Took a bit of time, if a line has formed expect a wait of 10-20 mins per person.

Just returned some equipment.

These people harass me constantly at my home trying to sell me internet several times a week. They say they aren’t soliciting and when I call spectrum they told me they have no way to tell them not to knock on my door. I don’t want your internet that can’t support psn.

The service was very fast. I took my dad up to Spectrum so that he could replace his equipment. Hes a very impatient guy but the service was fast. They got to him in less then 10 mins and he was happy. Thank goodness

Only speaking to their customer service at this location, not the service the company provides.Waited a little long, and was a little warm inside. Other than that, friendly service, Julian was great, and was in and out as soon as I got up to the counter. Overall, a pleasant, yet average, experience.

Terrible customer service. Darrell could not have been nicer as he was signing me up for things I did not want or order. He told me I need to return the additional equipment I did not order however he cant take it, UPS takes it. He gave me instructions that were so ridiculous I was embarrassed for him. Today I drove to Ashtabula to change my service to internet only. They took the extra equipment and gave me a receipt. The funny thing is they want me to buy cell phone service from them too.

Only one employee working made to stand outside in the cold, bld had a foyer and lobby

HORRIBLE CUSTOMER SERVICE AT THIS LOCATION

Terrible cable and internetPrices way to high

Always having issues with the cable. Very disappointed, looking to switch to another company asap!

I really dont like this place.. I can do with out it because they charge way to much money for there services...and send out people to try to get to there services..and they tell you they have good price ....and really dont have anything good...I dont recommend this place and open your door to them even if they tell you that they have good prices ....not true. They Hike up the price later ...not good place

Hate the sign only 2 people at a time because of the covid19 restrictions but the employees are friendly,fast, and helpful.

.y experience at Spectrum still deciding

Over priced!Returned my cable boxes disconnected my cable and they still charged me for the following month. Had to argue with the lady.

Sat there waiting while one rep just sat there talking while the guy rep(Shaun?) actually helped someone else. She(Katie) pretty much ignored that we were even there. Waited for over half an hour for only one other customer being in there with two reps. I will drive the extra distance to go to the Warren location from now on. 😂😂😂 This location is a joke. If I could give zero stars I would.

I had spectrum internet service which works great but I decided to go with the mobile. They explain that they use Verizon towers and I thought well they have good service so why not. The representative went through trading in the phones with me and gave me a price.... that is not the price of the phone that I got it for itwas half of what he said it was going to be. No one wanted to help they just kept repeating that they couldnt do anything about the traden price. I now paid for 3 phones. Not happy with their customer service at all . Even when they said they will look into it and call me back no one ever did.

Over rated overpriced

Waited OUTSIDE for nearly an hour before being helped by the 1 person working the 3 windows. Wasnt the only oneIf Spectrum wanted to prove to me that they hate their customers....I believe them.

The wait was a little long but they are very nice and helpful, in spite of some of the mean things people said while in line. (Its only 2 workers) I went to do my early upgrade but you have to do it over the phone or online for now. I guess eventually you will be able to do it at this location.

They have great business offers

That was possibly the worst CSR experience of my life. Ill never walk in there again...

My rating is actually -5 stars....the service sucks their equipment really SUCKS AND THERE ISNT ENOUGH SUCK IN THE WORLD TO DESRIBE THE CUSTOMER SERVICE OR BILL! THEY KNOW WHEN THEY START TALKING TO YOU IF SPECTRUM IS THE ONLY SERVICE PROVIDER IN THE AREA AND IF IT IS LIKE IN OUR INSTANCE THEY MAKE SURE AND SCREW YOU WITH YOUR PANTS ON AND YOU DONT GET A REACH-AROUND!

Made us stand outside in the cold for hours

The Spectrum located on Wick Avenue in Youngstown Ohio needs to hire more employees ASAP! Today I waited 45 minutes to pay my cable bill, there were only four people in front of me. There was also only one person working and by the time I left there were at least 10 people behind me with an hour wait to look forward to.

Never seen such a disgusting staff. An antonym of friendly, A marvel for bad service, an example to be followed by generations of how not to be in customer service.

Not that I hate Spectrum. I dont like the installation service. They just install and leave telling me to figure it out. 😡 also when you call customer service they try to explain it over the phone if you can get one that speaks good English. I dont have them anymore. I just use regular TV antenna as we did back in the 50-60s. 🤣

I went down there for the 1 rep that works there to be on lunch break waited in parking lot for over 25 mins with no show of the rep, I left. Went back later in the evening to stand in line for almost 45 mins. This was only to exchange devices. People would probably be better if you called a tech to your house!

Able to explain everything needed to change cable boxes, not able to get advertised prices, not fair because I supposedly already customer. I feel we are all new customers because Time Warner sold out to them. Ive never been a Spectrum customer.

Only one person working at the desk had to have been over 20 people in line ....no rhyme or reason as to where the line started and ended...was an argument among customers about someone jumping the line....told the clerk they need a number system...she didnt care said its above her pay grade.

The staff was rude, I thought it was just maybe he was having a bad day situation, but nope...same guy twice. I now have AT&T 👍

I’d honestly give 0 stars if I could. We’ve had nothing but issues with this company since we even started using them. Unfortunately for us this is the only provider in our area otherwise we would have already taken our business elsewhere.

Super long slow lines. Waited almost 40 minutes to get service turned on. Than when I did self install at home, got hung up on twice by people who couldnt even find my new account. Finally 3rd try was a charm and the gut knew what he was doing. #misstwc

Time Warner was way more reliable. My wifi shuts down EVERY NIGHT without fail. Prices raise and service only gets worse. If Spectrum didnt have the area monopolized and we didnt need internet for school, I would drop them in a heartbeat!

Great internet. When they sent a guy over to install my cable all he did was talk on the phone with his girlfriend and leave a big mess in my house all over the floor plaster, drill shavings and everything. Cable worked for about 4 hours and then it quit. Then Spectrum sends me a bill in advance even after I dropped the cable service. Who in the hell do they think they are they can bill us in advance before we even used any of their services. Know wonder theyre getting thrown out of New York.

Great customer service 👍

Horrible service, outages all the time ! But better pay your bill on time 🤦‍♀️ truly a joke of a company

Was sent the Youngstown to pick up box from Warren Ohio what do Youngstown there was 15 people in there one employee working waited 1 hour and still had nine people ahead of me and he was closing so now I am going with no internet Wi-Fi so theyre supposed to ship it to me who knows how long that will take send that to Spectrum

Weirdest experience ever.Very bad location.

Tim did a great job, was fast, and efficiently did what I needed. Oh...I stole your pen, Tim! Sorry man... lol

They are very friendly and willing to help.

On Monday November 11th my TV said my cable box was doing a firmware update and it would take a few minutes. Well fastfoward to today and its still doing the update. I call and nothing gets done. I like spectrum but Im disappointed in the service I received

Helpful friendly workers clean building

Went to pickup a boxWas in and out real fast.

Customer service at Youngstown branch needs work, but the customer help line is wonderful.

In willing to work with anyone.... Always an outage but better than AT&T

Constantly charging people for random things and closing accounts accidentally. When you call to explain any problems they never have any idea what youre talking about and every person will tell you something different.

Purchased WiFi service and Louis was very friendly and helpful!

Waited over an hour and a half to even get in the door.

Super slow & spotty. Terrible

Whats understood dont need to be explained

Employees are great, company only having 1 service spot with 1 employee sucks.

One person attending to customers on a Friday; need I say more. Not even going to get into Spectrums customer service as a whole...

They charge way too much the cable boxes never work right I went through 4 DVR boxes in a year. The rep at the counter shorted me 10$ change. They charge for repairs charge to install charge anything they can. The only good thing is the internet service works great as long as you have cable to it is much slower if you dont have cable too so that you have problems streeming. They do it on purpose.

Customer service was outstanding but there was no chairs in the waiting room waited over an hour cuz there was only one attendant and numerous people in The Establishment with the same issues

I went to pay my bill and get some info. The ladies understood my question and suggested what Dept. To go to. thanks ladies.

The longest wait ever 4 cable with one person to take care of 30 be prepared to wait at least an hour but the people at the counter or generally nice.

Bruh i paid a month ago n still didnt get my equipment delivered.smdh

Very professional and courteous the young lady was with me, as well as waiting in you in a timely fashion

If I could give them a 0 I would. They have a monopoly on cable in northeastern ohio... There customer service is horrible!!! People on line are great!!!

There was only one person working and 8 people in line. We ended up just leaving. The parking lot is too small and its hard to get out. Terrible.

I absolutely hate this place not specifically this location. I hate the company Spectrum as a whole! They don’t offer any type of payment arrangements. They will disconnect your service at a drop of a hat! TWC was bad but nothing like this. When you call to inquire about your disconnect date you get the same answer “it’s the system we have no control over it.” Well spectrum your customer service is ridiculous I would rather deal with AT&T! Spectrum things happen in life that are out of your control and you may not have the money to pay at the time have some empathy or kindness geeesh! If I could I would’ve selected 0 stars!!!!! It’s a shame to treat customers of 10+ years the way you do!

I just spent over an hour on the phone with Spectrum what a joke! I cant watch tv in my bedroom, got a rep coming Thursday, my bill went up $50! I get no extras just basic cable for $222! Are you kidding me! Then the girl tries to sell me bytes for my phone, which I dont have thru them and I pay only $26 for monthly with unlimited everything but wants me to but bytes for $14! Are you kidding me Im trying to lower this bill and they try to make it go up!!!! And I have no tv till Thursday and an hour of my life I will never get back! Absolutely disgusted with their customer service! No discount no way to lower my bill nothing! If I could go with someone else I would right now but where I live thats it nothing else allowed! I just cant believe after being a customer for years that there is nothing they can do! What a joke!

Slow Service. Waited and 1hr & 30 minutes to return old Wi-Fi and get new a one

Constant so called unplanned outage and their customer service STINKS. I am starting to document how many times, it goes out, what date, what time, what clown I spoke and they dont want to give you credit for the time it is out. Since that is the case I will deduct what I feel is fair. I will pay for service I get but I will not pay for no tv, internet or phone service.If I could give them DAMN NO STAR I WOULD. I am going to checkout theBetter Business Bureau!!!!!I WILL NOT recommend them to my worst enemy!!!!! They STINK!!!!! PHEW!!!!!!

Thanks for giving me all the equipment that i needed! I didnt get a remote or a coaxial cable! How dumb are you people? Also you idiots need to come out here and turn your service on at the telephone pole, you failed to mention this! My dog is smarter than you morons and he is retarded!!!!!! Time Warner Cable is terrible especially this office. You must of all been educated on the streets of Youngstown! I bet i am paying for your familys welfare too!!!!

I went into the Spectrum office on Wick Road today 5/15/2017 to pay my bill. I was assisted by Teresa. I told her I wanted to pay my bill and since we had a storm a few weeks ago and service was out for 24 hours if there should be some credit. She got an attitude and told me that it was the electric that was out and not the cable. I said no, the electric was out for an hour but the cable was down for 24 hours. She continued to argue apparently assuming I did not know the difference between electric and cable. I told my credit card from her and asked for a supervisor, she said there was no supervisor and kept saying bye bye bye I went outside for a second and went back in and was assisted by the other representative who proceeded to tell my DirectTV or Armstrong would not give me credit. Well I didnt know she worked for them and I was not talking about DirectTV I was talking about Spectrum. I paid my bill promising I would call customer service and complain about Teresa attitude. Teresa proceeded to yell at me as I was leaving the store, in front of customers.It bad enough the service sticks and not the customer service reps are abusive.

Terrible experience if I could give them a zero I would, three desk positions w/ computers, only 1 customer service representative working. Waited in line for over 40 minutes to exchange a receiver (wouldnt even give me a bag to put it in). Got home, installed the receiver, called to activate it and to get an explanation why cinemax was no longer available on my silver package .I was told cinemax increased their prices (9.95) across the board. You could add it al-a-cart for 9.95. What happened to the original price that was included in the initial silver package. Why wasnt the silver package lowered (minus initial cost of cinemax). Monopoly Rip-Off. My next call will be to the Attorney Generals Office

Offered internet for $50 a month. Neglected to inform that the price is limited for a year. Scammed into paying $75 a month for slow internet.

Standing in lines 40 minutes. 1 person working. 10 people behind me. Everyone talking about ways to get rid of spectrum. How stupid of them to let people wait this long. Spectrum rep so disrespectful when asked a question.

Very important info received from techa lot of information and the tech was awsome and plesent

I hate spectrum. They have abysmal customer service and I find it very upsetting that Im forced to ha e spectrum or nothing at all. I thought monopolizing business in a specific area was illegal where is the choice? What incentive does a business have to improve itself if they are the only choice. I absolutely hate this company I wish I could give it negative stars.

I have service currently through them but that will be changing as of right now! I have begged to have my internet and cable fixed and working .They cant comply and provide good service. A friend of mine lost her job working from home due to their poor service!! Im tired of paying my bill and begging them to do their job!! IM DONE!! We even had a worker with a nasty attitude cuss my husband!!

The app version of this cable sucks I watch more u-tube on my big tv than spectrum cable . because its away off time or muddy it even gets frozen it. Frustrating you pay all that money for tv and you cant watch it in the rooms your paying for.

No issues, went to pay my bill. Smooth transaction, in and out within 5minutes.

I only use this service because its the only one offered in my neighborhood but seriously theyre overpriced, wont come out and help you unless you pay $50 fee for them to come out. And they dont even offer you any bonus packages since it is no longer Time Warner. Really for just your basic package its $182 thats ridiculous. I feel like theyre robbing me and did nothing for me

Cant stand this company. Horrible vu customer service and very overpriced

Good cable and internet, but the prices are extremely high. Use to be time Warner Cable...prices are even higher then what they use to be.

Nice Clean Place With Great Customer Service!

Service is terrible digital break up so bad I cant even watch a show all the way through.. on demand will cut off and giveyou a not available message and thats if you are even able to start a program. Serch feature is constantly giving a not available message too... then the will charge you a $50 fee for a service call to tell you thats there is nothing they can do about it, or tell youthat its fixed just to havea the same thing start within minutes of them leaving. Biggest waste of $160+ a month.