I should have read the reviews before renting from this location!! Yes George, customer service is not for you! I got charged an extra day for my rental because staff didn’t check the drop box to retrieve the key. Then George lied and said he called me to see where the key was!! Mind you, they acknowledged that the car was parked in front of the store when it was supposed to be!🤦🏾‍♀️ The car was also returned with a full tank but some how I was hit with a fuel service fee. George’s other male staff set a great example of what good customer service looks like so kudos to him!

Usually don’t post reviews. Too much good in the world to give negative experiences any energy. However, potential customers, read all of the one star reviews and those sum up my experience in a nutshell. Take heed to the warning. To George, the “franchisee”, you should find a new profession. Customer service isn’t it.

My mother was renting a car for us to use for the entire summer. Called and asked what was needed, said money, insurance, and driver’s license. My mother got there and said they had to run a credit check?? Didn’t mention this when on the phone and didn’t give her the car despite having the money. I would give 0 stars if I could. Leaving tomorrow to go across the country and don’t have a car.

My mother needed a rental car to go out of town and went to get in the morning before work. She had to leave after work to make it to where she needed to be in time. She made a reservation to rent a car to do this. When she got there they simply said they did not have a car for her. No calls. No emails. No nothing. There were several other customers in the building that also had the same problem. They had a reservation and there were no cars for them. They let her drive all the way because the business refuses to notify customers that they will not have a car. Other businesses were honest and told my mother they would NOT have one ready in time for her to go (this wasnt a last minute reservation, mind you). Now this whole fiasco caused the entire family to shift plans and I will have to lose out on time at work to take her back there just for her to get the car she had a reservation for at a particular time. Reading some of the other reviews, this seems like it is a common problem. I assure you that we will not return after this.

A Customer has to give star rating to write on the page. This was the worst ever. I have a confirmed reservation and I get to Budget to pick pick up my car. The two guys said we do not have a car for you Did I get upset of Course, Did I raise my voice of course, I still dont have car but they have my money. We all know that the office is closed. The worst customer service. Just a bad as Enterprise.

Staff was out of this world THE BEST!! Very polite and helpful. Price was great! Van was awesome and very nice and clean.

Had a reservation for a truck at 8 am... no truck. Told it will be there at 9 am... no truck. Waited til 10 ... no truck 😡😡 had to cancel cause no one could tell me if it was coming or not! No phone call ... no nothing...why did they take my reservation if they didn’t have a truck? Anyway... I’ll go elsewhere when I need a rental!

After renting vehicles from Budget for years at this location,they decided not to rent me a vehicle. Guy looked me straight in the face and lied. The smirk on his face said everything. You lost a loyal customer and damaged the Budget name state wide.

Bad experience with Budget/Avis Car Rental. Took a month for them to release my rental deposit.

The most uncomfortable vehicle I had ever driven. My husband has to have another back surgery, and the 4 hour drive was torture on him. Called corporate and nothing was done. Did NOT get my deposit back. Just will NEVER rent from here again!

George Gerdes was so polite. He has great customer service skills. Seriously why arent their more people like him in the car rental business? It doesnt matter who you are, George is friendly no matter what. He doesnt have a bad bone in his body. My experience at this location was top notch. Unlike my experience at the GSO airport rental location. I urge people to see him for your car rental needs opposed to local airports. Just talk to the man and youll realize he has your best interest in mind. Thank you for everything George. You solved all my problems that weekend.

We have rented vehicles from this location multiple times. 8 times this year alone..Every experience has gone smoothly! We are able to prepay on line for our rental with a debit card and use our credit card for the deposit making it so convenient! The staff are polite and very personable..never an issue when extending our rental agreement... fair accommodation for every situation we have encountered... George is always our favorite but his staff has always been great too! **HIGHLY RECOMMENDED LOCATION**

I will never use low Budget again! I called to make a reservation and prepaid for it ahead of time. By the way I was speaking to a agent in India that could barely speak good English! When I got there to pick up my rental.... Oh, we dont have one for you 😨. You have to be kidding me right now. I had to be on the road in a few hours with no rental😡. So what are you going to to do I asked. If you dont have the vehicle I need then can I get my money back? It would take 3-5 business days to get my money back and if you want to see if we have something else at Smith Reynolds then you can call the 800# yourself!! You mean I have to do it myself!? I had to call the number and they found me a car at Smith Reynolds and transferred my reservation there. I was so outdone with the Hanes Mall location. They do not have any customer service skills whatsoever!!! I was like me checking in at a kiosk! I tried to contact the independent manager George but he was off and has no direct number, only to the store. I hate low budget and they can keep their no customer service skills cars to themselves!! Never again

I was gonna leave a great review because when I picked up my rental it was a fast and easy process. BUT a day after I dropped my rental off I noticed I left some personal belongings in the car (IPad). I’ve been calling Budget (Hanes mall) all morning and no answer. So I decided to keep calling until someone answered. When the Guy answered he didn’t greet me or anything. His words were “ You keep calling back to back isn’t gonna make me answer the phone, I’m with a customer “. Then said he’ll take my name and number down?! I understand you’re busy but I’m a customer too with a simple question and been calling this place all morning. If you can’t multi task then find another JOB George!!!!!!!

Recently patronized this privately managed Winston Salem, North Carolina franchise. Excited to find a convenient location that did not require pick up and cost of $45-$67 travel back to Greensboro Airport which is nearest to downtown Winston Salem. This location also obliged my interest in returning car rental to a different drop off location than the pick up. (Actual drop off was in different state up north). Great rates, upgrades and manager specials. Friendly and efficient service.Worked directly with owner/manager.

The people working the front desk here are so friendly and patient. I even saw a man ahead of me in line get very angry and upset with something going wrong with his reservation, and the employees handled the situation very well. They make sure you are comfortable and happy with the vehicle you get. I rented 2 cars from this location in a few days and both were great vehicles for a very low price. While I have gotten much nicer vehicles from other rental companies, I also paid a higher price for those. If you want a decent car for a decent price, this is your place.

They are the most unprofessional rental car company I have ever dealt with( dirty car, service lights) no apologies just rude all the way around

After having a car breakdown on vacation and having a difficult time with Enterprise as a returning customer, no less, Budget was a breath of fresh air. They were efficient and had us back on the road in no time. Friendly and sincere personnel. Thanks so much for saving our vacation. Will be using Budget in the future....sorry Enterprise, your loss!

I was headed to Winston so I could meet my grandmother so she could rent me a car. I was coming from statesville so it was going to take me a little time but I was going to be there before the closed . The man who picked up the phone told me they don’t stay over for nobody (granted my grandma lives in Winston and was going to be there well before they close to start the process. The man was very rude talking to me. I do not recommend any here

Based on what I witnessed and went through today, I can see all of these negative reviews being true. I will admit that no one at this location was rude to me specifically but I did witness an employee tell a customer to sit down and be quite or wait outside. They were out of all cars and when I got there I was number 12 in line waiting to pick up and 5 or 6 more people came in after me. I do understand that this location is a branch and their supplier had poor planning for today and I also understand the frustration of having to be the face of such a major ball drop and I do not know who or what he dealt with prior to my arrival. But I do not understand a person, that appeared to be management, being rude to a customer for any reason. Being a General Manager in customer service myself, what I witnessed wasn’t ok. When I contacted customer service to cancel my reservation things got worse. I actually had to contact my bank and 3 way Budget customer service in order to get my money back. This was my first and last experience with Budget. Like another comment says, call ahead and see what they have available and then reserve online.

Picking it up in DC the staff was really slow and didnt care a bit about our questions about insurance and stuff. But the car was perfect and returning it went without a hassle. Would rent again.

If I could give this place zero stars I would. I reserved a car online so that I could go to a funeral and I drove 30 minutes to this location because they gave me a great rate. I asked if I needed anything else before pick up and the woman on the phone said no just my license and Visa card. I went to pick up my rental and a young female who didn’t even have a uniform on or look like she wanted to be there took my card and swiped it. She then tells me that she ran a credit check and it said she couldn’t rent to me. She said nothing about a credit check before she swiped my card. I asked why she ran it without telling me or having me sign anything. She had no answer. I asked if it was going on my report as an inquiry and she said yes. After I am absolutely livid the older man FINALLY STOPS SCROLLING THROUGH HIS CELL PHONE to tell me that it doesn’t. If he hadn’t been on his phone and had been assisting her since she has no idea what she’s doing this wouldn’t have happened. I am never stepping foot in another budget ever again. I lost over two hours waiting for another company to get a car so that I could start my four hour drive finally arriving after midnight. No apology no nothing. Unprofessional and lazy

Rental truck was fine. Budget needs to change their business practices. Rental starts out at one price. By the time you are done the rental is twice the price. This is not an individual franchise problem. It is a Budget corporate issue.

Wow the joke 10 minutes on the phone got pushed around to five different operators and menus and still can’t get any service

I have been renting from this particular Budget for years for my business and personal trips. George and Hunter always seem to go out of their way to help. It may be true their rates are higher if one walks in without prior reservation but that could be due to whatever cars they have available on the lot at the mall at the time. It is a smaller market area than larger cities so reserving ahead gives them time to call the Greensboro office and have the lower cost auto sent over. As for my personal preference, I always like it when customer service recognizes (or at least tries) to recognize and greet me by my name.

They will lie to you about the year if your truck, skimp on inspections, and charge you for blankets and dollys you never ordered. They will proceed tp blame you for all of this. I suggest you contact the BBB of you have issues. Also budget is NOT BBB certified so maybe just dont use then at all.

The manager is very rude’ we rented 2 cars for 2 months when we came to return one of them and the manager was so disrespectful and rude, so we decided to return them both, we advise anybody that want to rent from them to Not! Because their customer service is the worst!!!

I was so glad for the drop off . The people that work were very nice and professional

Rented a 16 box truck for a move across country. The truck drove great and the price was literally 1/2 of what U-Haul charges and 1/4 the price of Penske! I will never rent a moving truck from anyone else!

Walked in to rent a car and was greeted with, You must be Mr. _______. First of all I couldnt even make out what name she said and since I didnt call or make an on-line reservation I said no. Seems like an odd way to introduce yourself but I digress. I requested the smallest cheapest rental just for one day to get to work while my car is in the shop. She worked her magic on the keyboard and quoted me almost $60.00. for a one day rental. Since I had just rented a car for less than $20.00 from the Budget at the airport I was shocked to hear this price. I told her my most recent rental price and she said I must reserve on-line for that price. Labor costs are typically the highest overhead any organization pays for. Why pay these two ladies to just tell me to rent it online? I could print you a sign that says the same thing and I would only charge you a fraction of their wages. I have been in customer service and management for years and cant help but reflect on our sad state of customer service. Large companies would rather send you to their online resources than just help an individual who is right in front of their face. Needless to say I left the Budget and will never return to not only this one but to any of them. Good job guys.

Will never do business with this company again. A 3 day rental for $88 turned into $378. They gave my boyfriend a dirty truck with multiple service lights on. Didnt even walk him out to the vehicle. He had to hit the panic button to see where it was parked smh They were closing so he got in and drove off. Now they want to charge him for smoking in the vehicle and he doesnt even smoke!! The vehicle smelled of smoke when he got it! I asked to see the 5 previous inspection reports for that particular vehicle and was told it was not available for me. This is a scam they are running so BEWARE

This place is the worst, the rude old loser white guy who wears a leather jacket doesnt have a clue what customer service means. If a customer comes in, its YOUR JOB to help them, not to have them waiting, ignore them and then yell at them to be quiet and sit down. I dont know how he has a job, he sure doesnt deserve it.

I get it that its the end of the business day, and the rep may have been tired, and/or stressed, or even distracted. It happens. It should not have affected the reps attitude. His lack of energy, motivation, and courtesy made for a poor experience while on the phone with this individual. I hope for better, not just for myself, but for other potential customers as well.

CROOKS, RUDE, UNPROFESSIONAL, NO HELP Customer service. All they can do is tell you call cooperate. call cooperate.Like robots, no offer to call for me or with me or even give me cooperates number?? How do these people Have a job? And what does that job entail since they refuse to help you in any way? And with extreme rudeness like they hate their job. particularly girl with red hair, acne, and glasses?

George Gerdes has to be the WORST manager I have ever met. If I could I would give the Budget Truck Hanes Mall location a (0) rating. They provide HORRIBLE customer service. After the vehicle I rented from GSO Airport stopped running on April 3rd and required the battery to be jumped, I drove to the Hanes Mall location on April 4th (nearest to where the car stopped working) to get another vehicle since I no longer trusted this car to be safe. I drove straight to the Hanes Mall location without getting gas. I informed George I would gladly pay for the gas, but I’d like to have someone follow me to the station in the event that the car stopped working again. Per George, I had driven past a number of gas stations and should have filled the tank before arriving at Budget. I informed him that I didn’t feel safe in the car and felt it would not work if I turned it off to pump gas. Per George, he didn’t have staff available to travel with me and I could leave the car running while pumping gas, and if I didn’t want to get gas I should have returned the car to the GSO Airport. George said he would only replace the car if I drove to get gas myself or he could charge my card $9 a gallon. I so wish I had contacted customer service, but instead I went to the station and filled the car. I later spoke with a customer service representative who said I should not have been required to get gas (since it was their car that failed to work) and they would reimburse me. Needless to say, I will NEVER rent from Budget/Avis again. Additionally, George Gerdes NEEDS to be retrained how to effectively provide GOOD customer service.Signed, Disappointed Renter (CC)

They were friendly, helpful and efficient. It took no time to get the paperwork done and get out the door.

Would give a no stars if I could. Booked online 3 weeks in advance, went to pick up SUV and they said they didnt carry those. Didnt offer anything in its place, no apology. I will NEVER use them again.

I rent from budget quite often and this location is always the worst. I usually dont post reviews but the customer service here sucks. I had an experience one time where a female rep (wears glasses) there got upset with me and was rude because I didnt wash the car before returning. I called Budget and nothing was done she still works there. Also the gentleman I believe is the manager makes alot of jokes that arent funny no offense but im not here to laugh at you I want to rent a car and be treated like a valued customer. They dont greet you here like welcome to Budget how can I help you like other locations. Just because this isnt the airport doesnt mean customer service should suffer so badly.

Great group to work with both in Raleigh Durham and Winston Salem.

Budget treated me right. After for the second time in a row after making a reservation in advance with Enterprise, they waited until I walked in to get the vehicle to tell me they did not have one. Went to budget with no reservation and was able to get a vehicle. DONT TRUST ENTERPRISE RENTAL CAR.

Not so good experience. If you can, go somewhere else. I noticed 40 dollars extra charged on my credit card and when called these not so cool staff, I was told it was 1 hour delayed check out. Are you kidding me, they added 30 minutes early check in to actual time and 15 minutes late to actual check out time...dispute for extra charge is under way with my bank...their online booking is a mess anyways, had to change my original reservation as they see something different on their machines.

I was able to rent a car online that wasnt available. Save your self the headache and call ahead.

So far so good

Have used this place on several occasions, and never had any problem at all

A1 customer service

Great folks!🚙

Sad when customer walks out due to an employees disrespect towards another customer.

The cheapest option, had no issues.

Quick service done by George.

I would be giving zero stars if I could, I reserved a 12 truck and got charged for a 16 when I called the 1800 number the supervisor/manager refused me of my refund worst experience ever, the lady that helped me she acted as if she didnt even want to be there

Great services

Thank God for Enterprise

Love it

They suck

Bad experience. We rented a Toyota Siena with what appeared to be an unbalanced rubber. The vibration in the bus was too much. In the cold season they do not give kit to remove ice from cars. And finally, they have staff with not very good attitude receiving the cars.