Going to the Kay Jewelers in Winchester, VA, I have one woman I go to all the time who has always treated me well. She is friendly and professional and makes sure I feel Im important to her and the store. I watch when Im in the store and all the other employees treat those who come into the store with professional interest and there is always a friendly atmosphere when you go in and any one of the employees will say hello and ask if they can help you. If you want a specific employee, they will thank you for coming into the store and go and see if they can help anyone else.

Went into Kay today to get my ring sized they were very helpful. The sales lady we had previously bought a necklace from was working and helped me decide when a good time to size my engagement ring would be considering I’m 7 months pregnant. They advised to do it after birth and put on a guard that would make it fit better for now. She was super helpful. I also had a knot in my necklace that I couldn’t get out AT ALL. A gentleman there worked very hard to get it out. He has talent let me tell you. 10/10

This Kay Jewelers store is fantastic in service and jewelry offered. The store manager and staff are great! We have always been treated very well and always walked away feeling we bought a quality piece of jewelry from a reputable jeweler. Thank You to the Kay Jewelers in the Apple Blossom Mall located in Winchester, Virginia.

Young man did a great job cleaning my rings.

Mixed review: price was extremely high and it took longer than promised, but ring looks great.

What a wonderful store! Every one is so great at customer service and I would highly go there again. If you are looking to buy jewelry, this is the next place to purchase that one of a life time gift.

I know I have a lot of jewelry and one piece they could find in the Computer and it needed fix I had to come home and find the paper work. And I did or they would have not fix it .

Great sales team

Very friendly and service oriented. I exchanged a bracelet that my daughter gave me without any problems.

Tonya is the best! All the staff are great too! I recommend getting the insurance on everything!

Ms Annie & her team are exceptional, & treat their customers they way you expect it!Their selection, knowledge, patience, & value are top notch, & why we keep returning for all of our fine jewelry & diamond needs.Dont buy anywhere without checking this team out in Winchester Mall!

Service was very good and Knowledgeable we will be returning..

Priscilla really went the extra mile to get what we needed...Kays is the only place I will do my jewelry business with, hands down!

Cant believe they had the service they have around the holidays like they do. They paid attention to what I wanted and gave me the help I would want at a jewelry store....highly recommend you to visit!

Annie is the Absolute Best!!! Excellent customer service & very knowledgeable of their merchandise! Thanks again for helping me in my time of indecisiveness, youre definitely appreciated ❤

Very helpful staff. Really took care of us.

The manager is friendly and extremely helpful. Not going anywhere else.

While I was in the Winchester area, Marie assisted me with a huge favor and replaced the batteries in 5 of my watches. She was so friendly and so sweet, and she had my watches ready within 20 minutes. She is fantastic!

I have 2 different Open Heart necklaces. Both of them have broken 2 or 3 times in the past year. I expected better quality. I just had one fixed this week and was given back the wrong necklace. Ive tried to contact the store 3 times today with no answer.

We went to Apple Blossom Mall. Priscilla Krikorian helped us to buy my engagement ring and our wedding bands. She has been extremely helpful, we loved her and would highly recommend Priscilla!!

I went in with my cousins boyfriend (now fiancé) to shop for an engagement ring, for my cousin. Prisila and Annie were both very helpful! They went out of their way to find my cousins dream ring in her size and had it transferred to the Winchester store! He was able to get the right ring in the right size in less than a month! They also went out of their way to get him a great price! I have recommended them to all of my friends and would highly recommend shopping here!

Just an awful experience, I dont know what has happened to this company. I have been a long time customer and have been loyal to this store in particular but after this most recent experience I dont think I could go back to them. The customer service and customer care has gone down majorly, after years of coming to get my ring inspected and cleaned I was informed that the service isnt included on the warranty plan, that I had and had just gotten lucky for the past years that I have come in. Too much of a coincidence to have a messed up warranty plan and no one catch for more than a decade and twice a year visits to get the ring inspected and cleaned. After a very lengthy debate with the sales woman, and the manager I will have to take this up with the head quarters of the company to move forward. Wont be reccomending this store to anyone in the future.

Severely Disappointed. Have been with this store getting an engagement inspected twice a year under a lifetime warranty for TWELVE YEARS and have had many prongs straightened, even the stone replaced once and this entire process has been covered under the lifetime warranty. And then today, suddenly that life time warranty is gone and apparently was never there. Must be the idiot new employees fault was their excuse on how we have made it 12 years with out paying for repairs...well at least part of that statement is true. AND THEN the lady helping us had to go, she has to sell $10,000 and has only sold $2,000... good to know where your priorities are.

Not very friendly people. Due to an injury and illness, I had a hard time walking and when I entered the store the sales woman looked me up and down in disapproval and wouldnt even help me. The only reason I gave a star at all is because the young man working there saw what happened and was kind enough to at least smile at me and ask if he could help. I wont be shopping there for my wedding ring. Its not worth the rude glances. I cant imagine how they would treat a disabled person.

Easy peasy, lemon squeezy. Helpful staff, and not annoying or pushy.

This company is awful. I became sick and my husband and I got behind and trying to work with them is just awful. Within a year I have had to have 2 surgeries and am now facing another one. We have kidd still at home and the youngest are triplets that just turned 5. They do not care about anything. We offered to pay them a set amount that we could afford and they took it to court and the worse part is lie!! People I learned a hard lesson from all this and more so this company should be stopped at how they work with people!

Customer service wss awesome, but the waot was a lottle long.

Terrible store. Terrible workers. All scammers.

This store is horrible... you should go to any other location except for this store. Annie, the store manager, is horrible and extremely forgetful! She does not apologize for not calling you and not ordering your jewelry like she was supposed to. Do not go to this Kay!!!

Very rude and disrespectful . Management and Jared... never deal with them again

Beautiful store with amazing staff

GREAT STORE !

Love this place!!! Employees are excellent!!!