My wife and I visited Don Beyer Volvo in Winchester with the intent of only test driving a car. Several hours later our impression of the Volvo XC 40 was so favorable, and our treatment by the sales staff so good, that we decided to purchase one. Even almost one month later I feel I can personally phone Bud, my sales representative, or even stop in to ask him any questions or address any concerns. And everything has been answered or addressed to my satisfaction! I wholeheartedly recommend Beyer Volvo to anyone seeking to purchase a premium car. Just a test drive will prove that there is a difference in a Volvo cars driving experience.

If I could give Beyer Volvo negative stars, I would. But unfortunately I cant. I would like to warn potential buyers thinking of buying a car from here of a deceptive business practice that they are engaging in. I was communicating with one of their salespeople by e-mail about a purchase. He e-mailed me a price breakdown. It had the list price for the car listed, the $1500 cash rebate being offered by Volvo, and then a Taxable Fee of $1195 was added back into the price. When I asked the salesperson what this fee was for, he said that it was the dealer destination charge to transport the vehicle to the dealership. I replied back to him that the destination charge was already included in the list price of the car (which it is). He said because they were discounting the car $1500 (which they arent, that is a rebate being offered by Volvo), they add back in the destination charge. So they are basically charging the destination charge in twice, negating most of the cash rebate being offered by Volvo (Beyer themselves offered no additional discounts on the vehicle). They might as well call it a market adjustment charge. But instead they choose to be deceptive and call it the dealer destination fee. While probably not criminal, it definitely is an unethical practice for the dealership to make more money off an unsuspecting buyer. Needless to say I wont be buying a car from here, and I hope that anyone else who is thinking about buying a car from here will read this and think twice.

I recently purchased a V60 Cross Country and Ben (my salesperson) could not have been more helpful! He and the rest of the staff were helpful, courteous, and extremely knowledgeable. Will definitely return for future Volvo purchases.

Best Volvo service department in Winchester. Ive been there twice this month for two separate issues on my Volvo and have had nothing but top rated service each time. Big shout out to Nick and staff at check out counter. Great staff working there. Staff is very professional, knowledgeable and friendly. They make you feel welcomed immediately after walking in for service. Thank you Beyer Volvo for having these great hard working, professionals and helpful employees there.

A great experience. Easy to schedule. The employees are all friendly and very helpful. Service completed in a timely fashion.

Great group of guys. Go see Bud hes very helpful.

Had an excellent service visit for my V60. Nick carefully timed the service to allow for our schedule, offered a loaner car, and return our car in the time and cost we planned. Very nice experience.

Pretty happy with the professionalism hard to find that in a mechanic.

This place is awesome!! From the quality of cars to the superior customer service with covid restrictions in place, Scott Henderson is an incredible person and even better salesman. Handling multiple car deals at once and still receiving that one on one professionalism. Definitely buy from this place and ask for Scott

We recently visited to purchase my daughter a used car and worked with Scott Henderson. He was very personable and worked hard to get us in the car she wanted at the budget we had set. I really appreciated his honesty and diligence! I highly recommend you go visit him the next time your looking for a car. Beyer has a great selection of new and used vehicles.

Revised review:I must apologize for my previous review, and for making erroneous insinuations about Nick the Volvo service rep. He has always been more than helpful, knowledgeable, and pleasant when I visit. He advises me based on the evidence he has at hand. Still, the fact that my Volvo was given a green light brake inspection in December and 7,000 miles later to be told your rear brakes and rotors are shot is not acceptable to me, nor should it be to anyone who just bought a new $50K car less than a year ago, or a $20K car for that matter, and to now have to pour $800 into repairs on parts that shouldn’t have worn out this quickly on a new car. If my front brake pads are still good how could the rear pads wear so fast, it never happens that way unless there is an underlying issue. Always remember auto makers don’t issue recalls out of the kindness of their hearts. They only do so when the cost of litigation exceeds the costs of remaining deaf, dumb, and blind. Again, sorry Nick for the unjustified personal attack.Jarret Tomalesky

All of the staff were a great help to me and my family during the whole process. Scott was very friendly, accommodating, and open with us. He made the whole car buying experience very smooth and I would definitely return my business to him and Don Beyer.

Scott was amazing to work with! He made this the easiest car transaction weve ever had. The process was absolutely painless and Scott was great! Thank you!

Don Beyer a self proclaimed ethical organization turn out to me the most manipulative one. Ive visited multiple dealerships, having multiple conversations, with salesmen and sale managers; and theyre definitely one of most manipulative one ive visited. If you dont know how to properly negotiate and spot out their tactics, unlike other dealers, they will not budge and or work with you. it seem as if the sale manager was trying to make the bottom line. We all know most, if not all, dealerships have an inherited trait of ripping people off, especially when it comes to used car and if youre young. If youre buying from them, make sure to get the sale manager to come talk to you about pricing. The sale manager is the sole decision maker on how much the company is willing to sell your car. The sale manager I had, Matt Young, was in his office the entire time we trying to come to an agreement. He made his sale rep, Kelly, run back and forth, in an empty dealership with no customers, delivering messages when he could just come out and have a conversation. This disruptive communication are meant to worn you down, if they know you want the car. They will push you to finance with them, even if you already finance through your bank, since theyre Bank of America preferred customer. Creating unnecessary leg work, for the buyer, to use their own financial tool. Come prepare when youre buying from them.Things to look up:-For every 30 days a used car not being sold. the dealer takes 5%-10% off.-Every used car they sell are being profited roughly around ~$2k and are the most profitable sale they make . Twice as much as their new car.

GREAT SERVICE as usual. Best Volvo dealer and service team we have had in all our years as a Volvo customer.

Convenient location. Rushed sales process. Little attention to detail and lack of engagement to help understand the functionality of the new car you purchased.

Kelly was great to work with from beginning to end. I could not recommend more highly. Will start here first when time time comes again!

I cannot say enough amazing things about working with Kelly Vafadar!! She was wonderful and very dedicated to making sure I got exactly what I wanted!!! Thank you Beyer Volvo!!!

We had a great experience working with Scott Henderson. We highly recommend asking for him when visiting their dealership.

The Service Department is very considerate of their clients Volvo service needs. They are polite as well as efficient and end with a complimentary car wash whenever possible.

Charles was a great salesman and very helpful! I would recommend Beyer Volvo and Charles! Thanks!

Scott Henderson was excellent!!! He found me the exact car I was looking for including interior/exterior paint colors!

Kelly was great and very knowledgeable. She helped make the process a breeze. Mason helped me secure a great rate for financing and Dave the manager was also very helpful. Very quick and streamlined experience. I would buy from Beyer again!

Courteous and comfortable....BUT WAY MUCHO TOO expensive.Found other dealer to do the work for literally half the price.

I recently bought a Jeep from this dealership. My overall experience with Kelly was good;however, I cant say the same for upper management.After the sale, the finance manager refused to return any of my phone calls with concerns/questions that I had about the vehicle. I was trying to get ahold of them for a week while Kelly was on vacation... My car battery died after a week of owning the vehicle which may of been unforseenable but its still not a great feeling that it had happen and they failed to provide any type of reassurance about my purchase.

Great place to buy a car. Kelly is very knowledgeable on all their product lines. I was unsure what I was looking for. I test drove VW, Mazda and Volvos over a two week period. Every car that I drove, Kelly could tell me everything about. Engine, drive train, options, warranty, etc. She even could tell me the difference in option packages between the different year vehicles. I ended up with a Volvo. I fell in love with the technology the car has to offer. I have had Volvos in the past, but this is a new generation for me! After I had the car for a week, I made an appointment with Kelly to go over some of the stuff I didnt understand and wanted confirmation on. She knew every answer. if youre looking, I strongly suggest visiting Kelly and her team.

Excellent experience! Very professional and efficient! Very fair trade and financing was a breeze. The sales rep (Phil) was very professional and knowledgeable about the vehicle. I would definitely recommend Don Beyer Volvo.

I went there to purchase a used car I saw online and couldnt have been happier with the service I received. I would highly recommend John for your car buying needs. He was patient and incredibly helpful. The process to buy didnt take long at all. Everyone there is very polite and I had been to several dealerships prior to coming there over thecpast month trying to find something.

What a great experience at Don Beyer! With alot of hard work, Kelly located the exact XC40 that we wanted. That is no small feat in this crazy Covid world and her effort should be commended. The entire process was super smooth and professional. We will definitely do business with them again.

Wonderful place to purchase a car, the staff are awesome with helping to make a decision for a new car! I highly suggest Adam Bauer as a representative to help you in the decision making, and if not the rest of the staff are just as polite and respectful. Would recommend to others, including friends and family!

Outstanding service, communication and attention to every detail!

We went in on a Saturday at 11 and I told our salesman I needed to be out by 2pm, he made it happen by 1pm & got us in our new vehicle at a lower price! Thanks Scott Henderson!

Go see Scott Henderson at Volkswagen. He helped me get a car with a cheaper car payment and I absolutely love the car he put me in.

I had a great experience buying my Volvo XC60 here. Great price offering, quick communication, no hidden fees... overall great car buying experience!

Scott was super helpful and awesome to work with!

Wonderful experience. Extremely knowledgeable and professional staff from Phil in sales to Mason in finance.

Very helpful, great energy at the place.

We just moved to the area and needed our car inspectionDon Breyer scheduled the inspection and when we went to pay we were informed that this was a free service. Awesome that real customer service is still being practiced. This will make me purchase my next vehicle from them.Service waiting area was also a very pleasant experience

My 2020 XC40 experienced a software fail (no turn indicators, no wipers, no cruise control) on Wednesday, June 24 out of nowhere. I took it to Beyer Winchester; they kept it for two days, and I picked it up on Friday, June 26. The next day, Saturday, June 27, the exact problem recurred; I was not able to get the car to the dealership that day, but I took it back to Beyer on Monday, June 29. I took five days to resolve the problem. I picked up my car on Friday, July 3. So far, so good! Thank you, Nick Walker, for taking good care of me!

Outstanding service. The service manager went out of his way to make our experience positive and enjoyable.

I found the perfect used S60 for my daughter at a great price on their website. I spoke to Jameson and we made the deal on the phone. I flew up from Georgia and Jameson even picked me up promptly at the airport. Once we arrived at the dealership, the vehicle was in even better condition than described. Completing the transaction was a breeze. The only negative was it lacked a 2nd key fob since it was a used car. I drove it back to Georgia and now have it parked in a friend’s garage until Christmas when I’ll surprise my daughter with her first car. Also, the next day I received a message from Jameson. He thanked me for my purchase and told me they did find the other key fob and it was in the mail and on the way to my address. Thanks Jameson for a 5 star experience!

An AMAZING experience. Kelly worked with me so patiently and professionally. She made sure I had everything I needed to make this a smooth and successful transaction. If you’re a first time buyer I would definitely come to Beyer Auto in Winchester. They’re an amazing team.

Great service and communication!

I took my car in to see what all the lights on meant, as well as the messages to Don Beyer Volvo. Nick was fantastic. We chatted and laughed. A few days later the news came that the old girl (my words no one elses) was on her last wheels.I have been driving nothing but Volvos for over 20 years. Nick reminded me of my late husband. Very personable, knowledgeable, and someone who you can trust to take care of you and your car.Tiffany signed out my loaner car to make me and she to was personable, professional and a good conversationalist. She explained to me all the new fangled whiz bang options that my old gal didnt have.Both Nick, and Tiffany are true assets to the Don Beyer auto cars family! Thanks to everyone!

Excellent Volvo Service Center! Drop-off and pickup are easy. The service team is professional and communicate well. Theyll text when your vehicle is ready if you opt for that option. The loaner cars vary but all have been nice over the years (have had another Volvo, a Volkswagen, and a Mazda). All were fun to drive and experience. Also, the vehicle detail service, while a bit pricey, is totally worth it! It made our now three year old Volvo look, feel, and smell brand new again! Tremendous service!

Spectacular Service! Everyone was so nice, friendly and helpful. The facility is very comfortable too. Each person I came in contact with went out of their way. It was hands down the best car shopping/purchase experience I have had in my life. Mark & Ray were awesome. I feel comfortable in contacting them with any questions that might come up and they told me to come by any time to I have a concern about my new car. It seems like the beginning of a long friendship. Thank You to the Beyer VW team!

Fantastic experience with Don Beyer Volvo. I was paired with Javan, who was exceptional. He was kind, personable and very honest. They know the value of their vehicles, but they wont try to nickel and dime you either; very fair. Ive never had such a seamless car purchase like this. Im VERY satisfied with the service I received and would highly recommend to anyone who is in the market for a car, new or used.

The car buying process here at Don Beyer Winchester was so smooth! Charles (Bud) Barbour made it simple by allowing me to fill out the paperwork before making the trip from Baltimore. Everything was ready, financing was quick and smooth, it was actually a transparent process and it really was appreciated. Bud was on vacation on the day I actually came in, so his colleague Avery seamlessly took care of me when I picked up the car. I highly recommend, even if its not your local dealer!

Stupendous customer care: professional, customer-centric service advisors; bright, clean and modern customer lounge; luxurious, low-mileage loaner cars when needed; certified, expert mechanics who pursue excellence in their work; all delivered with small-town hospitality that is appropriately priced. Extraordinary value delivered with each scheduled maintenance! Ive been a Don Beyer customer for 25+ years.

The people at Don Beyer Volvo and VW Service are very good to the customer! They are caring, helpful, and knowledgeable. They explained the service to me and made sure I understood what they were going to do. When I picked up the car they explained what had been done and let me know the status of my vehicle and when my next service would be. They were very understanding of my schedule. The car was in great shape when I picked it up. They had taken great care to make sure it was cleaner than when I dropped it off! Not only was the service performed meticulously but they took very good care of my car when it was with them.

What a place to buy a car and get it serviced. Everyone I have dealt with has been great. No Pressure and transparent. I would never go anywhere else. Kelly in Sales and Christina in Service are the best. They actually care and do their best to take care of you.

I had a very pleasant experience with this dealership. Everyone was friendly and courteous. Marc Everson was my sales representative and he was great. He is very knowledgeable about Volvo and was honest about all the pros and the few cons of this vehicle. I appreciated the fact that there was no pressure whatsoever. I also had a good experience with Jason (I believe that was his name) that I dealt with when going over the terms of the lease. He was extremely patient with all the questions I had and explained every detail thoroughly. I would highly recommend Don Volvo Winchester to my friends and family.

Not a good experience. Took my adult daughter in to look at a car, in the used car area, posted on Beyer website and was told it went to auction X days ago. It was on the website TODAY. They said they couldnt control what was on website. Its their website why not. I asked if it was out there to just get people to come in and someone said yes. Not once did they say That ones gone but we have others you can look at. My daughter was ready to pay cash for something in her price range as this one was. Too bad they didnt wish to get her business. Shed bought there before but I dont think she will again. She left upset.

Thanks for everything you have done for our awesome healthcare workers here in Winchester!

Great to deal with. Had the car I was looking for at a great price. Salesman Bud was a pleasure to do business with, as was everyone else. Highly recommend.

Having experienced several VW dealerships in two states, hands-down, Don Beyer VW is my top choice. I have only experienced the VW service department side of things. They have been friendly to me every time I have been in, and been given a discount on the service every time as well. Kelly in the service department is the person I try to talk to, and she has been very friendly and helpful every time. Overall, my experience at Don Beyer VW has been much better than my two previous dealership experiences. If I buy another Volkswagen, I will buy it from Don Beyer VW.

Buying a car has never been so enjoyable and easy! The staff was great and they helped us to make the best choice and looked out for our best interest the entire time! Our salesperson Kelly was amazing too! Gave me all her contact info in case I needed anything or had any questions while they were closed! Will definitely be going back there to purchase any future vehicles!

Ive been taking my Volvo to Don Beyer in Winchester for servicing for most of its warranted time. This past time was for an oil change and safety inspection. Fitz,the service representative, is friendly, efficient and provides service with a smile each time. This past time I asked for an early oil change because a mistake had been made before in the type of oil we use. This was remedied quickly and with no cost since the error was not mine.I do not go there because I got something free. I take my car there because they are on time, efficient, and I know everything will be covered well for the benefit of keeping my car safely on the road. After my warranty is up, I plan to return even though its an hour drive to get there. Its worth the time and effort.

Excellent. Appointment made easily online. Service advisor Bryan welcomed me; wrote up order; and followed servicing in an outstanding manner. He also called back to see how the service was. Very nice! Extremely happy with service experience!

This is the first time I have purchased myself a brand new car and it was painless! My sales lady Kelly was totally fabulous! She was very informed about her vehicles and features! My favorite part was when she introduced herself she asked me which feature did I MUST have, could not buy the car without. The answer I gave her helped her decide which trim level to start me on. I said sunroof and she said SE. She was amazing with my young daughter, she even printed and colored Disney princesses! The finance gentleman was super nice, quick but thorough and very personable.I love my car, I love Miss Kelly and I love our whole experience!!!THANK YOU ALL SO MUCH!!!

I feel so special owning a Volvo! Had a low pressure sensor on a tire, pulled into Don Beyer Volvo. The service writer took it right in. The nice young man couldnt find anything wrong so they aired the tires up even, reset the calibration and sent me on my way, free of charge! Top Notch service and wonderful looking facility although I wasnt there long enough to really take it all in. They do have a cool Lego Volvo, full size, in their showroom. Most interesting!

The service folks at VW are ALWAYS exceptional. They take great care each and every time I call or visit the shop. They are always on top of things and keep me informed, never making a decision without me. Love them!

I got a low pressure sensor light that came on and off for a day and then remained on continuously. I had a very busy schedule and needed my car all day so I drove to the dealership without an appointment. Service Director T. Fitzgerald (Fitz) responded to me promptly, moved the car into the service bay and had the pressure checked on all tires. One tire was found to have a nail in it. The repair was made promptly and I was out of the dealership in 20 minutes with best wishes for a happy holiday season.I truly appreciate them addressing the problem quickly. I have always had very good service for all my car needs.

Excellent service On time completion

Very pleased with Don Beyer Volvo. Very knowledgeable Volvo staff, and when 40,000 mile service was going to take 2+ hours, pulled a car right around for me to use! Wonderful to deal with!

Service was awesome! My car was nicely washed when returned to me on time. Jamie was efficient and professional in her handling of my vehicle, I was very pleased overall.

The most smoothest car buying experience ever! Thank you Kelly and everyone else who made this easy. Thank you!!

Great people at Don Beyer. I was greeted warmly by the staff and they quickly worked on my issue and as soon as they decided that it would be over a day to complete the work, got me in a loaner vehicle. They called and kept me in the loop on my vehicle and clearly explained everything. Nice people, nice office and efficient to boot.

Top notch establishment. Always diagnose and repair the vehicle above and beyond expectations.

Excellent service. Very friendly staff

Fast and friendly service. Provided our family with a welcome loaner and advice on the beautiful Old Town District to visit while we waited. Top notch service. We will definitely buy from these guys again. Very satisfied customer.

I purchased a used vehicle from Don Beyer Volvo / Volkswagen Winchester on December 17, 2016. I purchased the vehicle in good faith “as-is” with no warranty. The VA State inspection was done at Don Beyer Volvo / Volkswagen on November 29, 2016. The vehicle passed VA State inspection. I took the vehicle in for MD State inspection on December 23, 2016. The vehicle failed MD State inspection. The left upper ball joint had too much play, measured at .030, the tint on the windshield was below the as1 line, the tint on the front driver (14.6) / passenger (13.2) windows was too dark, and the reverse lights did not work. I called the Don Beyer dealership and was told the vehicle passed VA State inspection and the dealership was not responsible for MD State inspection. After several telephone calls between December 23 to 29, the Don Beyer dealership offered to remove the tint and replace the reverse light bulbs. I replaced the reverse light bulbs myself, and scheduled my local dealership to remove the tint when they replaced the ball joint. On December 30, 2016, I spoke with the VA State Police to find out what the VA State inspection requirements were concerning the issues identified. The trooper informed me that the tolerance allowed for the ball joint was the manufacturer recommendation. My local dealership provided that the manufacturer tolerance for the ball joint was .000 - .008. On December 30, 2016, I took the vehicle in to my local dealership for repairs and asked them to note the measurement of the old ball joint on my work order before they removed it and installed the new one. They measured the tolerance of the old ball joint at .035. They replaced the ball joint, removed the tint, and replaced both headlight assemblies at my request due to condensation. My vehicle passed MD State inspection on January 3, 2017. UPDATE 3 FEB 17 - I sent an email as suggested by the owner. I have received no response.

Don Beyer in Winchester is an outstanding place to buy a vehicle. They really work hard to earn and keep your trust to make the sale. That isnt where it ends either. My salesperson has become a friend. She is wonderful and even shepherded my most recent sale along while she was on vacation. She made sure that we were happy and well cared for. Kelly and Bam are the best! Highly recommend this dealer!

The Winchester Don Beyer Volvo service team gives first rate customer experience and steps up in every way to alleviate the tension of experiencing an accident/injury to one’s mobility to get to work etc. I would highly recommend anyone with a Volvo to service and repair their car with this highly transparent and accommodating team who also give a loaner to help your life get back on track on good wheels.

Don Beyer Volvo of Winchester is amazing! My car broke down during a cross-country road trip and I was stranded. My car was towed 45 min from where I broke down to Volvo, and they took me in immediately when I arrived, even though they were about to close. They were so friendly, helpful, hospitable, caring, and urgent. They made sure I was taken care of with a room at the nearby hotel, and drove me there personally in their own vehicle. They even took care of my dog and gave her treats and love. My car was done first thing the next morning and I was able to get on my way immediately. It was such a stressful situation turned pleasant! Thanks to Ryan, Caleb, and Paulena who went above and beyond to make sure I was safe and urgently taken care of. I cannot thank them enough for their hospitality. This was BY FAR the best customer service experience I have ever encountered!!

We had an amazing experience at Beyer Automotive Group. Kelly Vafadar was very knowledgeable and we could not have asked for a better sales experience. The sales manager and finance manager all were going out of their way to make this a great experience. We will definitely recommend this dealership to our friends and family. Thank you!

Don Beyer Volvo employees have always helped me take care of my car professionally and quickly whenever I have called on them for help. They will even wash the car after a service which impresses me! They take the time to go the extra mile so that we will be happy Volvo owners!!

They were willing to work on my vehicle the same day that I called them. Ms. Christina Gwinn was very helpful and patient throughout the whole process and was not scared to tell me truth about what was wrong with my vehicle. She was also very honest about what more mandatory items needed to be taken care of at the time being and I thank her very much for that.

Very professional and attentive to customer needs. Work performed promptly and repair costs reasonable. Will continue to patronize Don Beyer Volvo in Winchester.

Without a doubt the best buying experience Ive had. Being in sales and customer service for over 15 years, I can appreciate teams that make the customers needs priority #1. My salesman J Riley and his team were outstanding. I will certainly be going back to Beyer for my next VW.

Very pleased with secheduling appointment, professionalism of service manager Jamie, recommendation of services performed, and overall positive experience. 5 stars! I will gladly return!

The best car buying experience ever, and I buy cars every 2 years. Everyone treated me like family. They even delivered the vehicle to my work due to my busy schedule. I highly recommend Beyer at Winchester.

I took my VW car for regular maintenance to Beyer VW in Winchester and it was really easy to schedule the appointment online. It was a very thorough service and check up and the staff were accurate with the estimate of time it would take, about 2 hours. They gave me a courtesy car to use while I waited, which gave me the opportunity to do some nearby shopping while they worked on my car. The dealership was very clean and the staff was very friendly. Great experience!

Could not have been more happy with our experience! We got a great deal and Jimmy DAngelo was so helpful. Answered any questions we had, patiently explained all paperwork before we signed each one. Not at all pushy! The dealership is beautiful, set up for customers comfort. We never felt rushed or pressured. We drove 3 hours to get there and will go back if we ever need another car. Thanks guys (Jimmy, Mark and Galen) for a great deal!

Kelly went out of her way to make my buying experience a memorable one. She stayed longer than was expected of her as my wife and I could not come in earlier to close the two deals on two new Jettas. Her honesty and transparency about the vehicles we tried out, showed us her integrity and loyalty to the VW brand and her place of work, Don Beyer Volvo & VW. The service manager, Christine was very helpful and with a cheery disposition. She went the extra mile to ensure the service on my car was done in proper fashion. I fully recommend this dealership...the Star Bucks coffee is for free! Rob S.

We drove 1 1/2 hours to purchase a vehicle- the sales person Javan was great & honest. The sales manager had a great personality to deal with. Would definitely recommend them.

I recently bought a car from the dealership. The sales man name Michael helped me. This young guy was very nice, pleasant personality. All the way through the deal he was calm and helpful. I will suggest everyone who is reading this review meet this guy for any car buying experience.

I purchased a vehicle from this dealership in 2013. Since my initial purchase the service that I received from this dealership has been horrible. The lack of customer service extends from the service department all the way to the finance department. Most recently I filed a claim to cancel my gap coverage with the dealership after I sold the vehicle purchased in 2013. I file this claim in December and it is now March and I have not received a check nor any communication from the dealership on this item. When I reached out to Zurich in February, I was told that the dealership failed to submit my claim. They process the claim and is now March and I still haven’t heard anything or received anything in the mail. I’ve left the dealership messages and they failed to return my phone calls. I would not recommend purchasing a vehicle from this dealership If you’re looking for good customer service. And I’m only giving them one star because it’s required otherwise I would be leaving zero stars

Service advisor did not convey a sense of caring or courtesy. She didnt do anything wrong. I just didnt feel valued as a customer.

Kelly Vafadar is an absolutely wonderful salesperson. Shes known for months that I wanted to be back in a VW, so she kept me in mind and from time to time contacted me with offers they were having until finally there was a deal that worked for me! I highly recommend coming to her specifically for all your Volvo/VW needs!

The receptionist and manager, especially the receptionist, did not say anything rude, they just had an unfriendly demeanor. It seemed like providing customer service was an imposition. The receptionist told me they wouldnt look at my car because I had checked and saved the OBD codes and had cleared the codes. I had the codes and the receptionist told me that is not how it works and I needed to wait for the check engine light to come on again, then asked the manager who was behind her to tell me that was correct. This was my first time at this dealer. I left without having any work done and probably will not be back because of the experience.

My experience at Beyer Volkswagen was pleasant. The service team always puts in effort to please their customers. I also came in contact with Michael, great person to work. Overall I would recommend this place to anyone who likes first-class treatment!

We had been traveling north from South Carolina when we noticed an issue with our Volvo 90. Coming from New England we had no idea about this dealership, but found it on-line and pulled in to have the car looked at to be safe. Don and his team put us right through and though no one could precisely diagnose the issue, they went over several possibilities and left us very comfortable that we should be fine for the rest of our trip. And we were. This was top notch service and I only wish we lived more locally so we could deal with Don and his team again. Thanks to all!

The people working here are great and friendly. I was a bit upset that they didnt find my issue the firt time I took my car here, but they made it right and took those charges off my bill for when they found the issue. I was happy to have a loner, however the loner was not the same caliber of car that I had dropped off. That being said I hated the loner. Still overall good experience.

Called on Friday afternoon to schedule a repair of my Volvo S60,got a recording and left a message. Still have not received a call back as of the following Monday evening. I have dealt with them before and have had poor service but unfortunately the only Volvo dealer in Winchester. I have used 5 star Auto Spa for service and have been very happy so far. At least they call you back and do what they say they are going to do. Have always heard how good Don Beyers service was growing up in the Falls Church area but something happened when they moved to Winchester.

Bought a car... The experience was upbeat and professional. Shame on me for not being more attentive, but after I got home I found that I had paid the original price offered and not the price that we had discussed. Im not sure how it happened, but I signed contracts and thats that. I just wished that the process was less confusing.

Jay is an awesome service rep who goes WAY beyond the immediate need. He is a pleasure to work withAlways have had a pleasant and professional experience with both VW and Volvo Service (we have one of each)Ryan is exceptional. The job was done well. BUT... $144 for an OIL CHANGE is WAY, WAY out of line. I didnt pay THAT much for my Mercedes E Class at the dealership in Fairfax!I cant afford to bring the car back to the dealership for this service again. Sorry...

From the moment we walked in the door until the time that we left, people were helpful and went out of their way to find answers for us.

I needed attention to a check engine light that came on just the day before I needed to return from Winchester, Virginia to Knoxville, Tennessee. Everyone at the dealership, including Service Advisor Larry Copeland, was friendly and gracious, providing to me and to my traveling companion, my dog, a comfortable area in which to wait while they worked efficiently to get me back on the road on the same day as when I consulted them. The diagnosis and resolution of the problem were perfect.

Top notch people across the board. A very streamlined purchasing process.Kudos to our sales rep, J. Riley, who did everything to make our experience a great one.Looking forward to doing business with Don Beyer Volvo as they maintain and service our new XC 60 in the future.