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Cottman Transmission and Total Auto Care
145 S College Rd Suite 150, Wilmington, NC 28409, United States
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Cottman Transmission and Total Auto Care

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Pa
Review №1

I am a longtime happy customer of Cottman Transmission. Ron and his crew are top notch professionals with the highest integrity in their work.

Da
Review №2

They did great work, although I got about an our down the road after a complete haul of my transmission and my fluid line burst. I called them and they provided a free tow for the car to get back to Wilmington and repaired it in about a day. On top of that I called to see if I could get an oil change done while it was there the second time and they provided that service free of charge. Very professional in dealing with customers, and great customer service and facilitation when the problem occurred. The work was done under the great 2 year warranty they provide on any service done by them. Would recommend to anyone with problems in their transmission or car to get work done here.

Ch
Review №3

I was in NC on vacation when my vehicle experienced transmission issues. Cottman replaced my transmission, delivering service that was efficient and professional from start to finish.

Sh
Review №4

They broke my drive shaft and zip tied it back up.Also a piece that goes on transmissions they made the hole to big and now I have to replace all of that for another $1500 will never go there again.

G
Review №5

The team over at Cottman Transmission took care of my Hummer. Very honest. Thanks!

Pa
Review №6

Excellent service, on time and completed difficult repair that other shops would not do or lacked the skill set to handle. They earned my future business and I highly recommend.

Da
Review №7

An absolutely awesome place for transmission work! Had shifting issues related to a bad solenoid. They had me in and 100% fixed in one day! They also offer a great national warranty! Thank you Ron and everyone there!

ca
Review №8

I am so excited to share my experience with Cottman Transmission. During servicing at 2 otherbusinesses for a noise I continued to hearfrom my car ; I was told it was from my transmission.I did a drain / fill also which was recommended by the second one and the noise continued. Feeling a little irritated by spending for no results; I asked a business that I trusted here in Wilmington to recommend a place to have my transmission diagnosed. They sent me here.I dropped it off at 8:00am and was told they would call by noon. By 10:00am I got the call that it’s not my transmission it’s a wheel bearing which the other two businesses swore it wasn’t. They needed to keep it for the schedule for the following day to have it ready by noon. It was ready by 9:30am and my car has not showed any signs of issues. I highly recommend them to be trusted 1. To tell the truth. 2. To make the repair properly 3. To be fair in cost. 4. Great customer service .HATS OFF!!!!

A
Review №9

They know what they are doing. They hold true to there pricing which is worth every penny, and they stand behind the work they do!

Sa
Review №10

I was referred here by another very reputable business and I wasn’t surprised at the superior quality of service I received! I had my transmission rebuilt a year ago and my suv has ran like new since! This year they reached out to remind me of my free transmission check-up and found an issue that needed to be fixed just as I was about to travel Texas. Lord only knows how much money they saved me! Cottman Transmission had my business forever no matter what vehicle I’m driving!

Je
Review №11

Ron and crew at Cottman are the best I have found for service and repairs on our family’s vehicles. They are great to deal with and very trustworthy. Glad I found them in the Wilmington area. Five stars all the way!!!

Da
Review №12

Saved over $7,000 by coming here. The first shop I went to wanted $8,000 to replace my transmission without driving the truck or putting it on a lift to see what was wrong. These guys were easy to work with and kept me posted on progress. Very happy customer.

Pa
Review №13

Took my ram in to have transmission rebuilt. When I picked up my truck transmission was leaking fluid, my shifter is really hard to put in gear, my truck shutters when Im accelerating, and my truck keeps throwing check engine light for evap system. Had to have a smoke test done. They found a broken evap line that got broken when the transmission was removed. Took truck back and the only thing they did was fix the leaking transmission fluid. Basically told me that the rest was already like that. Had the truck 4 years and now I dont even want to drive the thing. CROOKS do not use this shop for any reason I need to contact the BBB AND WILL BE SOON. SPENT 3500.00 AND STILL GOT TRANSMISSION ISSUES !!!

Za
Review №14

Great shop, did a rebuild on my 87’ Blazer 700R4 for a great price and in 3 days essentially. They ran into other problems and were transparent in letting me know about them and making sure I was ok with the repairs. Transparent about pricing as well. These guys can take care of you

Mi
Review №15

Well I have to say theyre the greatest people this is my third job Ive had done from them on different vehicles Lyft always come through perfectly very legitimate business and highly recommend them not only are they highly recommend Obel but there are very fair with the price very reasonable that is why I give them 5 stars

M
Review №16

These guys do incredible work, honest, and go above and beyond what any other shop in Wilmington will do. Veteran friendly, and i will only recommend and take my vehicles to Cottman. Thank you again

Ve
Review №17

Awesome technicians and great customer service. Had my transmission fixed. They know there stuff its only been 3 months but so far so good. I highly reccomend them.

Cl
Review №18

When my local shop and then the dealer couldn’t fix my transmission (yet they had no problem charging me) I was referred to Cottman. They gave me a quote over the phone and a week and a half later, after running up against a number of unusual problems the bill was as promised. They kept me informed throughout and got the job done. It’s great to have my pickup back.

Me
Review №19

They are very good, I suggest you make an appt and specify how quickly you need your repair done, very buzy

Ma
Review №20

Very satisfied. Will definitely return. And would highly recommend. Estimate and return call was performed promptly. Work was also done promptly, and a reasonable price. Diagnosis was accurate, and car runs great now. Service by Ron was professional and very friendly. He took the time to explain the problem in detail, and not just verbally, but showed me visually what happened on the car. Top notch place.

Fr
Review №21

I was pleased with the friendly, professional service I received when I took my car to Cottman Transmission. They were having difficulty finding a particular part for my car, but kept searching until they found it. I highly recommend them.

Pa
Review №22

Rich at Cottman Transmission was more than helpful. They diagnosed my car for something other than what it was sent there for and fixed the actual problem. They took care of my car sooner than I thought they could and got the job done quickly. Best of all, my car is running great.

Ke
Review №23

I have used them on 2 different vehicles over the past few years and have been very satisfied! Reasonable price and fast service!

Nu
Review №24

Mr Ron was really helpful and he actually found a way for me to save money on my service. I’d highly recommend Cottman Transmission to my friends and family!

Ro
Review №25

I definitely recommend Cottman Transmission repair for your car needs. The staff were pleasant and helpful. Very pleasant experience even while having to deal with frustrating car problems! Will absolutely use this company again!

LB
Review №26

I had my transmission rebuilt and they also found a bad motor mount and replaced it.I went to pick up my car on 10/04/19, before leaving I raised the hood and after looking around,I noticed a transmission line bolt not installed. I went back in and informed the service manager and he brung out the technician.So I left the car and picked it up later .A few days later the check engine motor mount light came on,so I took the vehicle back and the technician had left the vacuum line off of the engine mount that he replaced.So then a few days after that, I am changing my oil and noticed that the transmission lines are rubbing against the frame and no fasteners had been reinstalled!! I called the service manager for the 3rd time and I told him about the transmission lines rubbing against the frame. I then stated to him what would have happened if the line got a hole in it causing the fluid to run out,and the transmission burnt up from lack of fluid.He said said no the warranty would not have been honored, even though it was the technicians fault! As of today all known issues seem to have been resolved,So I personally prevented my warranty from being voided, I am sure that maybe some were not so fortunate.

G.
Review №27

OMG! I have been to many repair shops for living across the country. Cottman surpasses them all!Thank you so much!!Greg

Ja
Review №28

Ron and his crew did a great job on my F150 rear end. Fair price and great service after the repair!

St
Review №29

Wonderful attentive guys. Great service and price. Would recommend to anyone

Br
Review №30

Brought my car in to try to get some warranty done for transmission issues and some other stuff was going on I had pictures of the codes and told him what was going on, usually takes a while for warranty guy to get there and test the car, he was there same day (when I got back home) they called me saying there were no codes, and that they couldnt find anything wrong. People here have bad attitudes, seem like they hate being there and everyone just hates doing their job. I wouldnt recommend going to cottmans even if it was your cars last resort.

To
Review №31

My check engine light came on and I couldnt get my inspection. Turned out to be a simple problem that only cost me $20. They could have told me anything cause I am not familiar with car engines. Glad to know I have someone working on my car I can trust. Thanks a bunch guys!! Tom Craigg

Th
Review №32

Ive always found Ron to be communicative, clear, honest, and reliable, though it may take him a while to answer because with a successful shop off course hes very busy. Any time I needed a ride when my car was under repair, they provided that ride. He gave me options about the work to be done and plenty of estimates. Ive lived here all my life, and there are lots of car repair shops in the area that you couldnt pay me to take my car to, but Cottman Transmission is one of the few I will call and I do trust. Believe me, thats saying a lot.

Mi
Review №33

Ron and his guys are top notch! Wouldnt take my truck anywhere else!

Ma
Review №34

NEVER interacting with this place again. I’m a female and obviously I don’t know a whole lot about cars, so I brought my car here to get fixed after I made the assumption that these people would be able to check it out (also referred here by blacks tire and auto) they checked out my car... held it overnight (in a parking lot that they charged me 25$ for without mentioning) and then quoted me 530$ to have coils and spark plugs changed. I asked the guy for just a minute to call my dad to see if that was something that could be done at home, in the 10 minutes it took for me to get my dad to call them back (after rudely being told my car needed to be fixed that very second or I’d do more damage to it) to ask them not to do anything (because he could do it himself) they somehow managed to do 200$ of work to the car already and had the car taken apart. Parts were 170$ at auto zone and could have been done at home. Okay. Not worth it after they were already charging me 200$ for holding my car overnight and running a test to see what was wrong. I ended up paying 530$ for spark plugs and coils and to me told “you really shouldn’t guess at what’s wrong with your car you’re lucky we didn’t put a 3000$ transmission in there and charge you for that”

Pe
Review №35

I have had 3 interactions with Cottman Transmission.Their work is quality, pricing is very reasonable and customer service is priority...2nd to none. I endorse & highly recommend Cottman Transmission. Perry Boone Winnabow, NC.

Mi
Review №36

After being blown off by many of the reputable transmission repair shops around Wilmington for the last year I finally found Cottman Transmission. This facility quickly and efficiently diagnosed and fixed a trans problem that many were baffled by. Ron and his guys are true professionals and have my truck running better than it ever has. Thank you Ron from the Garrett family!

La
Review №37

Nicest people I have ever dealt with. Diagnosed the issue and did not try to sell me something I did not need. Fast service and got the job done right. Thank you Rich.

Ms
Review №38

I had a few things that needed done to my car. The guys at cottman Transmission are all placed there by God. Mr. Rich..... was very helpful,He listen to me not know a thing about what I was talking about. Mr. Rich was really sent by God to help me. If anyone needs any work or a place that will help you from the time you walk in cottman Transmission to the time your car is finish..... plz take my word, Go to cottman!!! Thanks guys for everything

Ju
Review №39

Great employees very honest and professional thank you guys for the work youve done on my Jeep

Ja
Review №40

After finding out my cars transmission was going bad after hitting a pot hole I drove it to Cottman. Vehicle was drivable but made a knocking sound. Left it for 2 days while an insurance appraiser checked it out. Decided to not get the work done and wanted to drive my vehicle home. Could not even move my car 5 feet without the transmission feeling like it was about to fall out. Whoever drove my car in the 2 days it was under their supervision tore it up so bad it was not drivable anymore. Was told they only moved it in and out of their garage. Do not bring your vehicle here, unless you want to get ripped off and your vehicle even more damaged than before you tried getting the work done.

ky
Review №41

I had a transmission built from cotton transmission.It cost cost me $3,500 for that transmission. for a Nissan Rogue in less than 30 days.Also have a video showing what the transmission was doing,how the RPM going up and down in the truck.Call the own( RON) and told him what it was doing.I precisely told him what was going on,I told him that i was out of town working that the vehicle was parked now.So when i got back into town and ill taking vehicle to him,not too long ago he told me that the Warranty was gone on the Transmission.

mi
Review №42

Wonderful group and they did everything they could to keep prices down.

An
Review №43

Always has had the best service at this location. I would not let anyone else do transmission work.

An
Review №44

Excellent service, car drives amazing...what a difference...in and out, every car I have brought to them always impressed..prices very reasonable, would highly recommend

Jo
Review №45

Originally said turn around time was 3 days. My car has now been there for approximately a week and a half. I cant get in touch with anyone no matter how many times I call or leave a message. They seem accommodating until youve approved the work. I talked to Ron earlier and he said Ill call you back in 10-15 minutes and I never received a call back (and tried to call him back several times) and now theyre closed and I have no idea whats going on with my car. Absolutely terrible customer service. I wish I had given my business to someone more deserving. This was my first time using cottman and will be my last!

Ma
Review №46

Great service and awesome customer service.

Je
Review №47

Excellent, Quick, Honest work! Thank you Ron Thayer!

We
Review №48

Ron is excellent. Great customer service. Id highly recommend this place for any automotive service or consultation.

Ju
Review №49

These guys may be decent at repairing things other than a transmission. My experience with my rebuilt transmission was less than average.After 1,006 miles on street driving the transmission lost all gears. I was told to bring it in and not worry about it even though I was 6 miles over the warranty. Was told the torque converter clutch was fried and clogged the filter which ruined the rest of the transmission. Then I heard that they wont cover the work to fix it.Recently sold that transmission and converter to someone else who had it rebuilt and found out the converter clutch was perfect. After spending $1,800 with them on that transmission and $1,600 on another car of mine and them not standing by their work 1,006 miles later, I would send you somewhere else for a quality rebuild.

Pa
Review №50

These guys are the best. Straight forward with options and honest. Never had a bad experience here with any service.

Gr
Review №51

They took the time to understand my problem and performed a timely repair!

T
Review №52

The one person I dealt with wasnt friendly. Very short in explaining information like he didnt have time and didnt know how to talk to a customer. That can give the company a bad reputation. One bad person just gave a bad image to a company.

Tj
Review №53

There dam good

bo
Review №54

They misidentified what was wrong with my car, and of course their solution was more expensive than what actually needed to get fixed. They charged at least $50 for a break caliper when what we really needed was a $15 break hose. Also charged us for fixing an oil leak which they most certainly did not fix, or if they did, they just happened to put the bolts back exactly where they were and did not clean up down there which is the professional thing to do. Con artists just like all auto repair shops, beware.

An
Review №55

Ron and his staff do great work! Ive sent several vehicles to their shop and havent had one complaint! Thanks for the good work!

CH
Review №56

Took a little longer than I expected but good work and great people !!

Ro
Review №57

Ron and his staff are always very professional and friendly! I have never had an issue with any of the work they have done for me and I have used them several times in the past. Unfortunately for me, they only specialize in transmissions and drive trains. I wish they could be my “go to guys” for everything!

za
Review №58

Ron is great. Competitive pricing and prompt service.

Ro
Review №59

Very Professional Garage!

Co
Review №60

They were a pleasure to work with and very professional

Au
Review №61

Just had a transmission rebuild less than 50 miles on it drops two gears and winning just like when it went like they only fix half the problem and temporarily fix thebother to take all the money they want never going back

jo
Review №62

Great service

Information
10 Photos
62 Comments
4.3 Rating
  • Address:145 S College Rd Suite 150, Wilmington, NC 28409, United States
  • Site:https://cottmanofwilmington.com/
  • Phone:+1 910-392-8105
Categories
  • Transmission shop
  • Auto repair shop
  • Car repair and maintenance
  • Mechanic
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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