My family and I in town from Ohio for sports event weekend and absolutely grateful for Greg Buckley answering the phone on Saturday, not a normal working day, and helping us with a tire issue. Service up and above and he shows he truly cares. Great family owned and operated business and I highly and wholeheartedly recommend them. Greg thank you again, it’s reassuring to know that there is still service like yours alive and well!

Professional IntegrityI’m not really sure what more needs to be said, but If you are within 100 miles of Buckley’s Auto Care, don’t even think about going somewhere else for service.I only interacted with one of their Client Care Specialist, Anthony Dorazio, but if the other employees are half as good, Buckley’s is doing something right!My Miata broke down and left me stranded on I95. It was pure luck that I had it towed to Buckley’s because I’m sure someone else would have taken advantage of my situation. Instead the technician(s) were obviously experienced professionals. They tracked down the problem in a very reasonable amount of time and I was able to pick up my car the following morning and get underway!My heartfelt thanks to the entire crew!

Fantastic customer service through and through. Im always skeptical about going to a new mechanic, but these guys really gave me a wow experience. And of course, my vehicle was treated with care. I will definitely be going back for regular maintenance and anything else that goes wrong, I trust them to handle it.

Excellent customer service! I purchased a used car they had previously serviced and so glad I did. Anthony provided great advice and insight. They were extremely professional and prompt with my vehicle. I even received a detailed report with pictures illustrating observations on what to look out for.

The gentlemen at Buckley Auto Care are some of the nicest men I have ever worked with. I am from Philadelphia and my car broke down on I-95 while traveling to Maryland for Easter. AAA towed my car to Buckley Auto to get looked at, but the gentlemen at Buckley Auto were kind enough to let me know that I should not have to pay for anything because I am still under warranty. Buckley Auto went out of their way to help me, even when I am in a different state. They were attentive, helpful, and absolutely wonderful. I cannot recommend this company enough.

Great service! Fast and detailed.

The service through Buckleys was excellent. They are very trustworthy. My car had to sit for a while due to parts being on back order, they were open and honest about the process as much as the could be. I wasnt worried with my vehicle being in their care.They let me know as soon as the parts came in and then finished the repairs quickly. Theres not alot of trustworthy mechanics around anymore but they definitely are. 10 out of 10 experience no complaints.

These guys ROCK!!! Was up front about what I needed to get done to my car, gave me a fair and honest price. Explained ever detail!! They have my business moving forward from now on!!!! #djtimdogg

This is only my second time using Buckley’s Auto Care but I felt like a regular customer. I got the next available appointment, they got me in and figured out why my check engine light was on. Told me the next steps to take and made sure my car went to where it needed to go. Big thanks to Anthony and Scott! I will certainly return if I have an further issues with my car.

Friendly staff and quick turnaround time on my oil change. Love the background of how this is a family run company and have been around for 55 years, made me feel more comfortable coming to the shop.

Peace of mind my care was taken care of right.

Great crew...Fast efficient work....kept me up to date thru all the work

Excellent. Been going there since I got my new car 2 years ago and would not go anywhere else.

I was so impressed with the gentlemen who helped me. I was in the process of cleaning out my 94 yr old fathers house while maintaining his auto. So nice and worked around my schedule. Lately I feel like customer service has taken a back seat, but not with Buckleys. Thank you

I had a maintenance icon light show up and scheduled an appointment. Scott checked the system and determined the notice was user-generated and not because there was a problem. He reset the system at no charge.

I went to Buckleys for a second opinion on a quote that I received from another dealer. They looked over my vehicle and were able to give me a brake down of what work needed to be done. They listed it in order of importance and advised me on what needed to be now and what could be done in the future. I will be returning for sure.

Excellent place; excellent service........

Good value. Good service. My sister and brother have used them for years and the service is top-drawer.

Buckleys is a choice of repair shops for my MaxCare plan. I selected them based on recommendations from the repair rep at the car company and I was not disappointed. Great communication via text and calls, EVERY STEP they reached out. I really appreciated the opportunity in real time to make decisions that could have costed me a lot more money. Anthony was amazing, he was ready with multiple options and answered all of my questions. I felt like I had been going there my entire life. When my car had more issues (unrelated to first time), I chose to have it taken to Buckleys. Again, Anthony made me feel like family. They repaired my car, saved me money, and Anthony made suggestions to improve my vehicle. I will now take my other car there too, and I highly recommend them to anyone looking for a repair shop in Delaware.

Excellent customer service. Very helpful and reasonably priced.

High quality service. Safety is a major concern. They care about their customers.

Great service and fast repair, had to tow my 1988 C4 corvette to buckleys Becuse my serpentine Belt broke and with it broke the mass airflow sensor cable . the car was ready in a few hours . you also get a full online report about your car condition with pictures and full details about problems you did not know you had .... Very honest and direct

Excellent service that will undoubtedly leave you with peace of mind. I requested a car inspection for a used vehicle I intended to purchase, and Gregs help was crucial. The service can be quite expensive in my opinion. However, you are paying for quality and again piece of mind. Highly recommended

What else can I say besides awesome. Car broke down on a road trip up from Florida and was taken care of better then I could have ever expected. I was called first thing Monday morning told my car was being looked at and they made multiple follow up calls letting me know the status of the repairs and when it would be done . Ive been the kind of person who works on their own vehicles for years so trusting a mechanic is hard let alone a thousand miles from home . They are the best people I could have hoped for to work on my car in my situation . My car was completed in one day and for a very reasonable price for what I needed done . If I lived in the area Id bring my car to them all the time for work if I had to .

These guys are awesome! They are always very professional, knowledgable, trustworthy, and prompt. I take both my vehicles to them now and will continue to do so because of the service. It is a family run business and it shows in the care they take with every customer. I would and do recommend them to anyone that asks now!

Great place and great service. You van probably get better prices elsewhere but great customer service.

Fix Pearl every time

Gave honest and fair evaluation of my problem

I had a wonderful experience at Buckleys Auto this week. I felt welcomed and they made sure I understood everything. I went in for an oil change and I am use to getting hit with a long list of quotes for other things wrong with my car. This is not their method at all! They do a thorough check of your vehicle and the mechanic takes photos and even videos of anything going on with your car. Then they explain it all to you. I felt that the mechanic was extremely knowledgeable and I could trust his opinion. There was no pressure to have anything done and no lengthy expensive quote to scare me into doing additional work. I really appreciate their approach and plan to return.

First time coming to this shop with my BMW. I can not put say enough about our experience. The staff is honest, personable and knowledgeable. If they can not solve your problem they will help you find someone who can and they actual provide you with a video of what they find regarding your vehicle. Yes honest mechanics do exist and they are at Buckleys Auto in Wilmington, DE

Best experience I have ever had with automotive care. Anthony was very responsive and his tech Tony was very through.

Very good experience very knowledgeable people. I would highly recommend them and a shout out to Steve the mechanic he did a great job aligning my Tesla.👍

I have mixed reviews for this place. But to sum it up, The mechanic was honest and knowledgeable but they didnt find the actual problem of my car. The owners son also lied to me about why my car was left unlocked for (who knows) how long. They also charge obnoxious amounts for simple jobs. I saved myself $1700 by doing a timing chain myself.

Used Car Inspection: I was considering buying a used Lexus ES350 from a private seller, contingent on it passing a pre-purchase inspection. He wasnt comfortable using my regular mechanic, so we agreed to meet at Buckleys for a neutral opinion. Anthony helped me out with the service on 8/15/19, and after its completion told me straight up to run as fast as I could away from the car. I ended up taking his advice and passing on the car, and the gentleman sold it to someone else about an hour later. Today I showed my mechanic the very detailed report that Buckleys provided me and she informed me that had purchased the car, I would have been looking at around $3000 (!!!) worth of necessary repairs. All I can say is I feel really bad for whoever ended up buying the car, and very thankful to have chosen Buckleys

We have been Buckleys patrons for 40+ years and have known only quality work, courtesy and reliable service from them. Greg and Steve know the business like no one else. Their staff, Ryan, Tony, Steven and Anthony, up front, are first rate, bar none! We can call them any time for advice on anything automotive related....and they take their time answering questions for a layman. We have always known them to be up front and HONEST....even when it hurts. A simple recommendation is not enough for these men. To know them is to know trust and security. Thank you, guys, for all the work you have performed for us over the years and the many years to come.

These guys were acting shady and told me that my repair would be at least $1500. I didn’t believe that to be correct, and didn’t really trust their word on it so I had it towed to a different shop. The new shop told me the problem was simple and fixed it for $450. I’m giving 3 stars because maybe Buckley’s made a mistake, but be careful with these guys...

Thank you Buckleys for setting up my infant car seat quickly. You guys were amazing and helped me handle this with ease. Very much appreciate your knowledge and expertise in this.

The staff were super friendly. We went for a car seat install/check and were so thankful for the help and information we received. The staff took their time with us and were very knowledgeable - we would definitely go to Buckley’s should we have other auto needs.

1st time I have been and they have earned my business going forward. Very professional and customer oriented guys. Awesome experience!

Love this place. Great service and friendly people. Great to have a mechanic I can trust right around the corner

This place is fantastic. My wife and I were on our way to Florida when our tire pressure light came on. We were going through Newport, DE and searched for a service station-- Buckleys was the top rated, and for good reason! Everyone here is extremely knowledgable, friendly, and professional. They had our tire replaced quickly, and they even ran tests to make sure everything was working properly. I would absolutely go here again.

I had to write in about how great this company is. They not only took the time to carefully review issues with my car, but also took the time to ask what future plans for the vehicle were, etc. I almost had to pinch myself as I have not seen this level of customer service and enthusiasm in a very long time in any industry. I will probably not try and do my own repairs and service on my old truck again as its easier to take it to the pros. Thank you very much Buckleys.

THEY TAKE CARE OF THEIR CUSTOMERS!!!

Being a woman going to an auto repair shop can be pretty intimidating but not at Buckleys! They made me feel very comfortable because of their professionalism. The environment at the shop is clean and organized. I also noticed their high tech way of doing things. That let me know they were current with the latest way of doing things. I would highly recommend all of my girlfriends to this auto repair shop!

Love those guys. They keep us on the road

Second time using them for a major Honda repair, I really love these guys.Positives: friendly, knowageable, not pushy. They gave me three estimates on what I wanted done, call it good, better and best. Then no haggling with whatever i chose.In todays world keeping your car running right = running longer and that means more years without a car payment. Im a repeat customer and will continue to use them.

Needed new tires. Made an appointment and within a few days the tires were installed, balanced, etc. Price was great as was the service. Staff courteous and caring. Highly recommend for any car repair. You wont be sorry.

Staff here are very friendly and knowledgeable. They will answer any questions you have. Id recommend them to anyone. Open Monday thru Friday. Closed in weekends.

I came here for a car seat fitting. It was completely free of charge, and so helpful! Im really glad I had my car seat checked because my baby will be so much safer with a secure seat! I am grateful that Buckleys has this service.

Hope you have some knowledge about mechanics. Anthony tried selling me on a bunch of pricey options before fixing my actual issue. I had to push back on fixes they wanted to do that werent causing me any problems. Quoted me 4x+ actual parts costs. When I got my ride back I had issues that they messed with that were not anything that should have been touched that and still dealing with.

I moved from TX to PA almost 4 years ago and had some issues with my 2008 Tahoe. I took my Tahoe to 3 different local Chevy dealership and 1 other mechanics for routine maintenance oil change and preventive services. My car was fixed but customer service was not there.I took my car to Buckleys and I can tell everyone customer service is their number ONE priority. My car is running just perfect.

Excellent in their work and honest in their business. I had a breakdown on I-95 and they kept the office open late on a Friday so that they could diagnose my car and let us wait in the office until we could secure a rental car. Could not recommend Buckleys enough.

Like always the quality of work and the great customer service is always outstanding.Buckleyso always go above and beyond. When I walked out I know that my car has been handled with care and great commitment. I highly recommend hem for services on any vehicle.Thank you so much

Great and trustworthy people. Got me in right away and the turnaround was good especially on a holiday weekend. Texted me video updates on the car which was cool. Fixed a problem with my Volvo that 2 other mechanics couldnt figure out. They made a great impression and I will be a return customer.

I had excellent service at Buckleys Auto, the mechanics are very knowledgeable about cars and what could be wrong with them. I would definitely recommend Buckleys for service on your vehicle. I know Ill be back.

Good experience. Buckleys repaired my A/C after I tried recharging it myself and messed it all up. They did a great job explaining the problem, cause, and solution in an easy to understand way. I also appreciated the questionnaire ahead of time and the fact that they were expecting me, knew who I was and what I needed the moment I walked through the door.

Terrible experience! Charged over $700 to diagnose. Didn’t fix anything. What a bad way to do business!

After my first visit to Buckley’s I will be sure to come back. Staff was incredibly friendly and helpful, and most importantly very fast. Highly recommend.

They do good work Anthony and Scott were helpful to me Just wish they were open on Saturday evenings 😆

Extremely friendly and accommodating of us when we broke down on a road trip. Stayed open late for us. Warm, welcoming, and very reasonable.

They did a good job fixing my sisters car .

Excellent work and customer service.. Mr Greg was very helpful and walked me thru everything.. would def recommend

ProsDoes excellent work, explains what needs to be done on my car, and love the digital video showing what is damaged or needs repair.ConsEven though they did a great job repairing my brakes. They are very very expensive I was told that I needed front and rear brakes I could only afford to have the front brakes done. What they charge me for front brakes I could have gotten both front and rear for less than what they charge me for front brakes.

Great service great prices great people

The staff & techs know what theyre doing and make sure you know too. Good & honest service complete with a smile & a handshake. You dont find that much anymore. Good people & great service.

Buckleys has been a staple of the community for generations. Why? Because they provide excellent service, photos of your vehicles problems and affordable recommendations for how they can fix your vehicle. We appreciate having them in the neighborhood.

After going through other customer reviews, it became clear other customers had similar issues. The staff was kind, but they charge a premium for an initial consult. The facility charged me $228 for an inspection and was unable to resolve my electrical issues on my European vehicle (Volvo) or begin to diagnose an issue. After having read previous reviews, I decided not to continue repairs.My car was functional but had a sudden surge of major electrical issues that made the car seem unsafe to drive. Complained the PCM might be failing as the dash/electric is malfunctioning. Their “level two” inspection was 1.7 hours and cost over $200. Was informed that PCM/CEM were functional, and additional testing would be required. Unclear based on the notes that anything further than a general digital inspection (and perhaps some other surface level checks) were performed.The kicker? The attendant sounded confident the issue was the CEM, but when I informed him I didn’t want to continue the inspection, I was informed the issue could “really be anything”. I definitely wasted my money because I believed they would perform a thorough inspection. A full inspection would have cost me additional dollars, and it didn’t sound like they had even begun to test the actual issue.I feel a bit slighted having paid so much to not have anything resolved. However it is my fault for having brought a drivable vehicle in for repairs. A generic warning: If the car can safely drive, don’t send it here. They can only diagnose issues that are immediately obvious. A serious inspection will likely cost a lot, over several different inspections. If you believe your car is no longer safe to drive and you are unsure what the issue is, it would be cheaper to invest in a different vehicle.

As in the past, very pleased with the service and price for all of the work!!

Anthony was great and patient. Even when I was frustrated. They found the problem and fixed it. Kept me informed and thoroughly explained the issues and possible solutions. Id definitely use them again.

We moved to Delaware in 1990 and found Bucklys auto care for our vehicles.after first meeting them they have become the only place we go for auto repair They do a great job every time for a great price. Thanks Greg, Steve and your team!

Great mom and pop shop with a reputable history

Great people. Very honest and dedicate. They go the mile for their customers. Customer for life!!!

I scheduled a pre-purchase inspection of a dealer-owned 2008 MB E350 remotely because I live out of state. Buckleys thoroughly inspected the vehicle and provided a detailed inspection report including color pictures and notes. Following the inspection, I was able to speak with the mechanic that conducted the inspection and receive details on the findings and the general opinion of the vehicle. These findings have held up to be true as I purchased the vehicle without any surprises two weeks ago.Buckleys also accepts payment by PayPal which is very convenient for non-local transactions.

Lobe the service

Helpfjl, extremely safety concious . Greg and Anthony were knowledgeable and friendly and made sure I didnt leave driving a car that was unsafe (trust me I tried :p)They worked with us on pricing and dont seem to upcharge and inflate. While waiting I witmwitne their above and beyond customer service for others too, driving to pick up stuck customers, driving to mulitmul places to procure parts...etc.Everything a car shop should be. Ill never go back to pep boys.

Great experience, Anthony took good care of me & my vehicle.

Friendly staff, trustworthy, and work is done in a timely matter. Those are things that are hard to find in a mechanic these days.

Buckleys is an honest, expert repair shop. I took my Kia Forte there for 75k maintenance, and my wife took her Nissan Versa there for an exhaust system repair and 60k maintenance, and we felt good about both our experiences with Buckleys. Car work isnt cheap, but we were really satisfied that Buckleys knew their stuff, got work done quickly, and charged a fair price for everything they did.

These guys are top notch! When the worst happens, in my case car troubles while traveling, I was lucky enough to be refered to Buckleys for my repairs. What can I say, but thanks for the great service!

Got an oil change..& coolant flush & fill. Didnt take long at all & the guy was very knowledgeable about my car..& that it needed particular mopar care..which is different from most cars. Cost a little more.. but ya gotta do what ya gotta do!Had problems with the engine temperature overheating after I left. Pulled over & called Buckleys up & told them I was overheating & Steve came right away 2 fix the problem. He told me I had air bubbles in the block that wouldnt let my thermostat open which was why I was overheating. Hes working on it as Im writing this. Really Good guy !..& .hes going 2 fix this Im sure. Not worried..hes got this!A delay in my day...but its all good!

In April, a drivetrain malfunction asserted in my BMW. The code soon cleared, but I needed an oil change & decided to find a mechanic. Buckley’s had good reviews, so I went in, described the situation & informed them about the now-cleared code. I told them to proceed with the oil change & if they were able to identify the drivetrain malfunction to let me know, otherwise not to worry about the code.The next day, they called & said the oil change was done & they had diagnosed the drivetrain malfunction as a wastegate actuator deviation. When I came in, they gave me a $398 bill. I ask how I was getting charged so much for an oil change, & the rep stated $197 was for a “Level 2 system analysis” with another $191 of charges in parts. The parts, he said, were part of a standard kit w/an Oil Filter ($32), a Cabin Air Filter ($67), & an Air Filter ($45). He said it was normal to do these with an oil change. Also, I stated I was unfamiliar with a “waste gate actuator”, so the rep condescendingly described a turbo wastegate. The recommendation was a wastegate actuator replacement & a computer relearn & the cost would be around $900 (on top of the $398). I told them I would take their advice under consideration. Reluctantly, I paid the $398.I am active duty military & the next week I left on a 3 month temporary assignment. After returning in July, the car’s code reasserted & it went into limp mode. I decided to take Buckley’s advice. I let the rep (Scott) know I’d like the wastegate actuator replaced per their recommendation. I dropped the car off. A few days later, Scott stated they had done the replacement, but it hadn’t fixed the problem. He said the car would now need a full turbo replacement, but there was good news, the work they just performed only cost me around $750 ($526 for labor), not $900. He said they would’ve had to do the wastegate actuator anyway with a complete turbo replacement, so really I’m not out much money. Perplexed, I told him not to replace the turbo; I’d pick the car up & consider my options. Back at the shop, I ask a different Buckley’s rep (Anthony, he was a really nice guy actually) what the cost of the turbo would be. He said he’d take my email address & get back to me. Reluctantly again, I paid $748.I didn’t hear anything from Buckley’s over the next week, so I called, again requesting the estimate. They said they’d email it right over, but I received no correspondence. Busy with work, I gave it another few weeks & called again at the end of July. The rep (Anthony) stated he’d email the estimate (and yes I checked my junk folder). Again, nothing. I thought about calling & complaining, but since I’d been ignored 3 times already, I decided to take my business elsewhere. To clarify, I’d basically given them $1147.03 for an oil change since nothing was fixed.Finally, on 6 August, Scott emailed me, apologized for the delay and said their estimate for the cost of the turbo replacement (parts+labor) was around $2300. At this point, I cut my losses and contacted another BMW mechanic.I described the situation to the new mechanic & ask his estimate for a turbo replacement. $1500 for a complete turbocharger replacement (BMW parts plus labor). I also ask his thoughts on Buckley’s initial recommendation to replace the wastegate actuator. He said it was peculiar, but since it was only a “$150 fix” maybe it would’ve been worth a shot. I told him what Buckley’s charged me ($750) & he was stunned…his quote was, “I wish I could charge those prices.”Either way, the new mechanic was honest, he replaced the turbo for $1500 & now the car is running fine.Overall, I gave this business $1147.03 for an oil change (which I requested), an air filter & Cabin Air Filter (didn’t request), a level 2 system analysis (didn’t request), & a wastegate actuator replacement (that didn’t fix anything).Bottom line, I do not recommend Buckley’s Auto Care. I can’t do anything about the money I’ve given them, but hopefully this review will save someone else some time and hard-earned money.

I took my car in to have the clutch looked at for replacement, and asked them to look at the belt because It was squealing. They proceeded to do a full chassis inspection entirely unrelated to what I asked for, they found problems with the struts and tried to sell me 1000 dollars worth of work. Then they quoted me a price on all new belts, which were already recently replaced. So after spending two hundred dollars on work I didnt ask for, I still have a bad clutch and my belt still squeals. This isnt a place I would ever trust to have my car at again.

I have been to many auto repair shops in the past 20 years, and I have found that Buckleys is the only repair shop that has not only been totally honest, very friendly and very helpful; but most importantly, they do the best repair work (and guarantee their work) for the lowest price with no hassles.Im a customer for life!

Best, friendliest auto shop Ive ever been to and Ive lived in 4 different states! Will go here forever if I can

By far the best automotive repair experience I have had in a while. Friendly, upfront and did great work.

I called with several questions and they really took the time to go over the things in detail and ask me important questions i had not thought of. Just a really helpfull bunch.

I got my car seat inspected today. The gentlemen were friendly, patient and knowledgeable! Thanks!

Went in for a simple oil change. In the process they nicked the O-ring. Next day, oil all over the driveway. Took it back in, they fixed, but did not admit fault (although the logic is simple, I didnt have the problem before I took my car into them). No discussion of compensation for the time, trouble, oil-stained driveway.Behind that friendly, family-style service is a slice of incompetence and severe lack of customer service. There are plenty of facilities around, you could be taking a chance by going here.[After this was read by the owner of Buckley auto and the matter was brought to his attention, he contacted me personally by phone and made financial compensation for the damages done to property and the time involved. This was the professional thing to do and whether I ever go back or not, this appears to be a company that will attempt to make things right and understands that it lives by its reputation.]

Overpriced was trying to charge me 157 dollars for a part from Napa that I could get for 94 dollars over the counter.

Buckleys offer excellent service at the expense of outrageous charges on parts. They buy parts from NAPA and their mark-up on parts is at least 140%. For example, if NAPA sells it for $250, Buckleys will charge to you $600. Mark-ups are probably very common in auto service, but I felt what Buckleys is charging is outrageous. Go to Buckleys if you don’t care about money in your wallet. On the other hand, if you would to have an excellent service and don’t care for how much your pay for the service, then Buckleys is the place.Praveen

Top shelf Auto Service center friendly service and staff

Buckeys took my car and gave me an evaluation after I came in to find out how much it would be. They quoted me $1150. said I needed everything done. I took my car to elmsmere to 2 machanics in a little shope. He told me to get the parts and charged me $80 dollars the parts cost me $60 dollars. Far cry from $1150.00 dollars. WHAT A THIEF.!!!!buckleys IS. DONT GO TO BUCKLEYS This happened 5 months ago.

Excellent service in a timely manner

Charged me 200$ to look at my car and didnt actually diagnose the problems. They literally gave me an estimate on what it MIGHT cost AFTER i payed them 200$.. My van also had a transmission leak they somehow didnt find.... After 200$ to have them diagnose problems... Horrible...

Very thorough, went above and beyond... even helped me out when they were already booked up because i was on a deadline to get through town.

Got two car seats inspected here. They were very professional and helpful!

Very friendly and helpful. Got the job done at a descent time.

Great service and helpful staff

Transparent with costs of different repairs. Friendly customer service.

Great guys at this shop