From the moment I called Hendrick Collision Center until the time I picked my car up I was treated no less than a VIP. Steve Lawrence is the absolute best!! I was in a car accident with my brand new car. He assured me he would take good care of my car and ensure ALL would be checked out so all repairs could be addressed. He kept me updated weekly and at times daily. He went over and beyond when dealing with the person at fault insurance company. I highly recommend him and Hendrick Collision Center to anyone who need body repairs to their vehicle. My car looks brand new..again… and feels as if all damages have been repaired. I cannot thank Steve enough. His patience, demeanor, customer service, and understanding of what I was going through were beyond stellar. I had the absolute best experience. Thank you Steve. I pray God continue to bless this business and all those who work for Hendrick Collision Center.

They were professional, kept me updated on their progress as well as delays in getting some of the parts. Very good follow up system via texts.Returned my truck detailed and very nice looking.

They did a great job fixing a huge dent in my car. When I got my car back it looked brand new. I love what they have done. They even vacuumed out the front of my car which was a plus.

Wonderful employees, incredibly kind, humorous and professional. They did an absolutely incredible job on collision repair, restoring the exterior of my car with precision and expertise. I think they even cleaned my car mats! Car repair is expensive, so why not choose the best? Will certainly be returning, thanks Hendrick!

I just picked up my vehicle today, and I’m thrilled with the repairs that were done. Jeremy kept me updated throughout the entire process, and answered all of my questions. Everyone I spoke with was professional and friendly, and I would recommend Hendrick Collision to anyone who needs body work done.

Had a incident where someone backed into me. The front right bumper took some cosmetic damage. When I dropped off my vehicle they gave me a week time frame to get it fixed and they got it done right when they said they would. Everything was clean on the outside and they even cleaned the interior for me as well. The staff that assisted me all were prompt and answered all my questions. I was contacted at every step and knew what was going on the entire time. Special thanks to Kevin Kutz who was my collision adjuster. He was very busy and still took the time to speak to me and even transfer my items back to my car from my rental.

I will highly recommend them. Every employee I encountered was professional, knowledgeable and pleasant.It was done on time and looks great.Jeremy Fairfax was wonderful. He took all of my stress away.Hope I don’t need your company again but if necessary won’t hesitate.I chose you because of the satisfaction I had when used a few years ago.Nancy

From start to finish, this was a great experience. Kevin Kutz was very helpful and even got my vehicle washed before giving it back to me. A nice touch - I’ll be back!

I got in a car accident recently and visited the body shop at Jeff Gordon. I worked with Kevin Kutz and he made the process so much easier! So happy with the process and communication!

Whole process was easy. Kevin kept me updated and was helpful throughout. Car looks good.

I always take my car here when I need something done. They do an excellent job and they are quick. Kevin does a great job of keeping you informed while they have your car. He went above and beyond and made sure to get my car back to me ahead of schedule.

Prompt, professional and courteous. I am a repeat customer.

What a great experience! Jeremy was a huge help. Top notch communication and always had the answer

I brought my vehicle by to get some body damages repaired. I was Told by many people to ask for Jeremy Fairfax, and I’m glad I did. He was incredibly helpful and respectful as well as knowledgeable about every aspect of the repair process. I felt very comfortable trusting every word that he said along the way. When I picked up my vehicle I was extremely impressed with the quality of work done as well as the time frame. I would highly recommend using the collision center as well as asking for Jeremy. All around great experience and they operate very professionally and smoothly. 10 out of 10

Jeremy Fairfax and the Hendrick collision team at Jeff Gordon Chevrolet were absolutely amazing! Very professional and the work was flawless. Thanks again to the Hendrick Collision team!

I will not take my vehicle anywhere other than Hendrick Collision (Jeff Gordon Chev) for body work. The outcome, whether it be a paint job, or for repair, is over the top! Always an outstanding job!! Special thank you to Kevin for always being helpful and Jeremy for getting us through this last repair. Thanks....AT

My car ended up being a total loss and I was having a horrible experience with my insurance company. Jim over at the collision center had my back throughout the entire experience and advised me on how to handle things with my insurance company. He was great and made me feel better about the situation. Totally recommend them!

Kevin Kite did a good job with his initial cost and time estimated. Was available when I called and was on top of each of my questions. The repair is flawless & Kevin immediately took care of the only concern. I appreciate the pickup service as my wife was unable to bring me to the shop. Good Job. JC

The repair took a couple of days longer than expected because of a damaged part on reception, but overall the work turned out great, and Steve Lawrence was very cooperative and helpful throughout the process.

It was a great experience taking my vehicle to the Hendricks repair shop at Jeff Gordon. Everything was smooth. I was kept informed regarding the repair process. I would 100%recommend them!

We’re readily available and professional. Very organized

I unfortunately had a fender bender & had to bring in my vehicle for repairs. Kevin was very nice & helpful! He kept updated the entire time & I was even able to pickup my vehicle ahead of the estimated schedule. I appreciate the professionalism & smooth transition from getting me into a rental and back into my car.

Got my Colorado back yesterday and I found a big scratch on the opposite side that was not there when i left it 2 weeks ago. I called the manager Mr. Smith and he hung up on me. So unprofessional. James in the collision Dept did try to help with my concern. So thankful for at least that. #DontUseJeffGordonCollision or you will get your vehicle back damaged.

Service was great, big shout out to Kevin Kutz!!! They took great care of my car and the rental car process was smooth and very convenient.

Kevin was very helpful and professional, plus my car looks great!

I dropped my Chevy Equinox off on 7/15/20 for a simple bumper repair and was advised it would only take a couple of days. Jim said car would be ready by Thursday or Friday. Well, Thursday and Friday came and I had not received any word on my vehicle, except from the insurance company advising Hendrick Collision was requesting more money for further damages found. On Monday, 7/22/20, I receive a voicemail that my car is ready. I switch my entire day around to pick up my vehicle and come pick it up, look at the bumper and leave. The next day I realize there is a deep scratch with a dent on the rear hatch/trunk below the windshield wiper. I call Jim and he says his guys that work on the cars are very careful and they could not have done that. I bring it by and he basically says that I looked at the vehicle when it was ready and left with it. I was in a hurry and looked at the bumper to make sure they replaced it and left. I did not know I needed to examine my whole vehicle. I have added pictures to this review for everyone to see. One picture was taken 5 days before I dropped it off because we were doing a school drive-by. There is no scratch or dent in this picture. The other 2 pictures show the damage I found the day after I picked my car up. Keep in mind, I drove the car straight home after I picked it up Monday. I am extremely disappointed in this service and would advise everyone to find another body repair shop when they need repairs on their vehicle.

My service repair manager Mr. Steve Lawrence was on top of everything from beginning to end and very helpful in keeping me informed regarding the timeliness of completion and expectations😎 He also helped with handling supplemental claim and kept process SMOOTHE. I am appreciative and am coming back to have regular service done at your dealership. Thanks to all👍

They are very easy to work with, they keep you updated on the progress of your repairs. I worked directly with Kevin, he’s great!

Jeremy was very friendly from the start. He addressed all my concerns and helped me receive the best service by staying in contact with my insurance company. My car looked awesome and I was very applaud by the detailed work!

Great communication and a very professional staff. Fair pricing and high quality results.

They were professional and did a beautiful job repairing a an accident never left rear quarter panel panel of my car. I could find no flaws in their work. Kevin kept me informed throughout the entire repair.

Jeremy handled our repair process from start to finish. Could not have received better service! Great business with professional service!

I was very happy with the service at Hendricks Collision Jeff Gordon Chevrolet. They were so helpful and always kept me informed as to the status of my repairs. I would definitely recommend them.

Kevin was very friendly and efficient and he coordinated with the insurance and rental car companies. I appreciated his courtesy.The work was well done. Thank you.

Always great service. This is 2nd time I have had to have collision work done to my car. Very satisfied with with the professionalism and work done

Did great work repairing and color matching a bumper on a 10 year old vehicle. Would definitely recommend!

Great experience. Quick and easy. Jeremy was helpful and kept it simple. I will come back.

So happy to work with Jeff Gordon Chevrolet and this collision department. Kevin was extremely professional and prompt and made the experience so easy for me. A pleasure to work with these people.

Very professional and great service. Steve did a awesome job. Kept me informed and my car was ready on time

Jeremy in the collision center was absolutely wonderful. I could not of had someone any better and easy to work with. I highly recommend Jeff Gordon body shop and I would ask for Jeremy.

Awesome looks amazing. They did a fantastic job. I am very very pleased. Would recommend them to anyone. Thank you Jeff Gordon for wonderful job.

Excellent customer service. They were so easy to work with and answered any questions I had. Always on time and very respectful.

Jeremy was absolutely the best! He was so helpful in moving the process along with an incompetent insurance adjuster. He even returned a call on a weekend when the office was closed. The rental car process was also excellent. The rental car was waiting when I arrived. When returning for my car, I just left the rental car there.My car looks great. What a surprise to find it was also cleaned on the “ inside!”!!You are so fortunate to have Jeremy on your staff. What an impressive gentleman you have representing your company. The flawless service in all respects has motivated my recommendation to others to ONLY consider your Collision Centèr if they ever need such a service. Thank you!

Always a pleasure to deal with Kevin K. In the body shop. He is always pleasant, knowledgeable and takes the stress and worry out of having to have repairs completed. Would highly recommend him and the team!! Turns a bad situation into a hassle free experience!

Kevin at Jeff Gordon collision was great. Outstanding communication and very professional. I would highly recommend their services.

Very courteous and otherwise staff. Highly recommend this establishment!!

We could not be happier! Our experience with this group of outstanding, professional and affordable care of our vehicle, was nothing short of awesome! Highly recommend!

An excellent facility of professionals whose work is the best. The people are friendly and knowledgeable

Excellent repair work. I highly recommend them if you have an accident.

I had a great experience here. I brought my car here after being rear-ended and they were great and very communicative throughout the entire process.

I was in a fender bender just outside of Wilmimgton. I took my new car to Jeff Gordon Chevrolet from the repairs. Jim was my service rep and he didn’t GREAT job!!!! He called me every week to let me know what is going on. He was on top of everything & I was beyond pleased!!!! Jim is fantastic!!!!!

Fantastic service as usual. I’ve used Jeff Gordon Collision Center on multiple occasions. They are always on time an do top quality work.

They finished the job early, Kevin communicated with me the entire time and made the rental return process a breeze! Would highly recommend.

I was well informed with the progress of my vehicles repair. Body work is perfect.

Steve was awesome! Very professional. Called daily with updates!

Amazing people and I had an awesome experience with Kevin doing my collision repair estimate! Very friendly and honest beyond helpful!

Very quick, efficient and the staff are amazing in helping meet all your needs!

They always did great work and fast when I needed them.

Great service. On-time and quality work

Amazing work in a timely manner. Jim went above and beyond to help me through my whole repair process. My car was nice and clean when I got it back and they also helped me get my bumper painted even though it wasn’t part of the accident. Wouldn’t take my cars anywhere else. Highly recommend if you live in the Wilmington area.

Professional from the 1st phone call and finished everything as promised! I highly recommend Jeremy Fairfax and the team over at Jeff Gordon Chevy!

Jeff Gordon get five stars Jeremy F was awesome.

Great work in a timely fashion and very informative along the way

Very disappointed with Jeff Gordon Collision. Me and my husband dropped off his Lexus for body repairs on 8/23/20. After 3 days of car in a shop, we were told that it was ready for pick. During pick up I noticed that repair on left side of the car was not completed. I was told by advisor Geico denied that repair and advisor did not notify us about that or asked if we want to pay for it out of pocket. I had to leave the car AGAIN for another repair which was very inconvenient. When finally all repairs were completed and I picked the car and got home, noticed the scratch all over the rim which had yellow paint on it too. I took a picture right away. When we tried to contact the advisor, he stated I didn’t mention anything during the pick. I was looking at repairs and didn’t not expect other damages to the car. Advisor did talk to manager Jimmy who told us to bring it by to take a look. Once again I had to come out to Jeff Gordon and the manager was not helpful at all. He said he saw the picture and they had no yellow paint in the shop. Why did tell me to bring it then?! Very unprofessional and did not even attempt to resolve the problem which his employees caused.

Kept me informed of progress and completion timeline.

Kevin helped me with my car and all damages were fixed in 24 hours! Great customer service, he even helped me switch over my car seat since I had my baby with me. Highly recommend! Everyone in the office was great and friendly. Everyone made my experience easy as could be!

They even cleaned out my truck and like I left money in there and it was still there. So very trustworthy.imo

One of the very best dealerships I have purchased a car from, gave me great money for my trade-in, also gave me a great deal on my new purchase. I was in and out of the store in 2hrs! Awesome job from the desk men all the way to finance! Salesman and sales person Ben where totally professional throughout the sale. Put me in the vehicle that was perfect for me... GREAT JOB EVERYONE!!! I highly recommend to everyone....

I would be carefull about this place after I have seen what you guys did to my friends. You do not need a record off me being they to say what I have seen .!

From the time I brought my car to the shop Steve Lawrence kept me updated on everything.

I had to have my front bumper replaced. They did an excellent job. Couldnt tell the difference from factory. Thanks for the speedy service.

They fix my car and made it look beautifully new

Dont know yet havent actually had any work done ..lol

Needed a new paint job on the driver side of my suv from damages done from the hurricane. I worked with Kevin and he was very friendly, answered all my questions. At drop off the guys working the counter were super friendly and took there time talking to you(even though there was several people waiting). At pick up I got the same friendliness, and Kevin walked me to my car to go over the paint job. I would HIGHLY recommend coming here.

Came in for a recall fix and my service advisor recommends a laundry list of service items simply because they are recommended by Chevy and Hendrick based on the mileage on my truck. Never mind I got most of those recommended service items done just a month earlier at this same location! I think it best that the service advisors actually advise customers based on the actual history of each vehicle. Thanks,

I got rear ended and went through the other persons insurance who set me up with this utter disaster of a body shop. I was told it would be ready on a Wednesday. It wasn’t ready until Friday, which is fine I understand things happen. But Wednesday rolls around, no phone call. So I call up and was told “it’s at the painter it’ll be ready tomorrow”. No phone call then so I call again “it’ll definitely be ready tomorrow”. Again no phone call so once again I call up “uh the guy who handles this stuff has been out of office for two days let me see what I can find out” (how is there only one person who handles this). No call back so half an hour later I call again “yeah I guess you can come pick it up now”. I finally get my truck home and realize there’s still paint tape residue all over the rear sides and roof. I just decided I was gonna let it slide and clean it myself and not risk them taking another week for a simple task. Then I get a charge on my credit card for two extra days on my rental car because they lied and told the rental company that it was done on that Wednesday that they had originally told me it would be done. Wildly mismanaged and lack of care and communication within the company. I honestly don’t understand how a “professional” company could be so terrible.

Great experience on my purchase. Raj was great to deal with. Very helpful during and after the sale!

I was rear ended in my tundra! These guys fixed my truck looks brand new again very pleased with the work they have done ! thanks again! Jim did excellent job taking care of paper work with others insurance company! I’m very pleased Definitely Will do business again in future for sure if needed!

I didn’t want to write a review because it is an all around good business and maybe there was a miscommunication somewhere but, had work done October 14, 2019 due to a deer hitting my wifes car when I went to pick up car and do a walk around I noticed that there was a mounting clip missing from the bumper connecting the headlight so leaving a gap. I brought this up to the gentleman who I was picking up the car from and he took note of it and said Kevin would call to have it put on the following Monday. I said ok but seeing as it is now January 17th 2020 and still no phone call I guess I can order the maybe 50cent part and do it myself. Not complaining about service just wish communication was better.

Great service!

Great service. Ask for Sandy. She is the best!

First time ever I am rating less than 5 stars - if it weren’t for Ben In Sales I am not sure if I would come back. The best Service Advisor is gone and I didn’t know so when I pulled in with a nail in my tire everyone just looked at each other when I asked for Kevin - leadership should look at why someone that good would leave - no one will replace him

Had collision repair in April. They supposedly did an alignment which was needed as a result of the collision. When I got the car back it was pulling so I called and inquired about alignment; I was told that the alignment was done. I got a flat tire this afternoon; the tow truck driver from Wayne’s tire that came out and took my tire off said that my tire was flat because it has been out of alignment for a few months. I have to get a new tire and an alignment tomorrow. Since Jeff Gordon doesn’t open again until Monday I’m going to have to pay someone else out of pocket to take care of this. I knew they did not do the alignment or they did not do it properly howeve I have to get a new tire and an alignment tomorrow. Since Jeff Gordon doesn’t open again until Monday I’m going to have to pay someone else out of pocket to take care of this. I knew they did not do the alignment or they did not do it properly in the first place, but they insisted. Never again and I’ve had them work on all my cars in the past. This was probably the 5th time and now it’s the last.

Flew all the way down from Pennsylvania to purchase my first car, the experience was easy and everyone that helped explained everything so nicely. Thank you to Daniel, Jack, and Steve for quick services, detailed explanations and great answers to my many questions!

Shane was awesome! The service level there is top notch. He made the whole experience less stressful. Much appreciated!

Jimmy and Christian always provide excellent knowledgeable service.

Excellent service and communication. I am truly impressed by the quality of work and speed at which the repairs were completed. I am unable to tell where the repairs were made. Fabulous workmanship. Thanks.

Brian Kane was great to work with! We all were happy when I drove away with my new SILVERADO !

Nice staff.

Thank you for such great service,Hope the loyalty for us both continues.

Can someone out there tell me how long it should take to do an PDI (Pre- delivery inspection) on a new car. Im not stupid. But for for love of Mary and Joseph, it dont take 3 + days. The norm is less than 3 hours.

The work i had done from being rear ended was good and Staff was polite. Work was done 3 days later than i was told and when i was called to pick it up they hadnt replaced my damaged exhaust pipe and muffler which was the main damage from the accident. After driving 30 minutes to the shop the lady was apologetic. They didnt offer anything for the inconvenience(Oil Change, Cleaning, etc). I waited for a survey to give my feedback private but never receive one. Geico should consider supporting a different body shop.

Customer service was great!

Raj and Colin helped me find the best car for the best price & I had so much fun while doing it!

Excellent body shop. turn around time is quick and vehicle repairs perfect!

Had a oil change in out with no problem

Long, but worth the read!!If I could give 0 stars I would. I will say though, SOME of the staff there are so friendly and welcoming! Basically, I had damage to my car during Hurricane Florence. I went through GEICO to have it fixed here at the Collision Center. When I got there, someone asked me for my name, and my last name is Byrd (pronounced like bird). A woman in the hallway took it upon herself to sing the Family Guy Bird is the Word song where I could clearly hear her. When Im with my friends, sure its funny, but definitely not in a professional setting. Anyway, I give them my car on Thursday (10/04/18) and they later inform me that repairs will be completed the next day on Friday. Friday comes around and they tell me that my car is ready and so I go to pick it up. (Backstory: a shingle hit my rear quarter panel and my gas cap door in hurricane force winds, and something else damaged my hood.) When I look at the vehicle, the hood looked great! My quarter panel? Not at all. They just buffed out the asphalt and the black of the shingle. They did not fix the scratches or repaint where the shingle took off my paint or fix the dent where the shingle hit me. When brought up to Kevins attention, he tells me that hell see what we can do about fixing the quarter panel properly. Tuesday (10/08/2018) rolls around and I get a call about my car being ready. I go to pick it up, and look at the quarter panel. They repainted it, horribly, and it STILL had scratches. Bringing this up to Kevin, he says they can buff it out. So they go to buff it out. Comes back out, and you can definitely tell the difference between the paint of what they used, and what the car actually is. Also, the clear coat is starting to swirl ALREADY, and theres still a dent in my gas cap door. Bringing this up to Kevin again, he said his famous words!! We can buff this out. At this point, my fiance is on the phone with GEICO trying to get it to where we can go somewhere else to fix it because this shop cannot do it. When Kevin is told this, he cops an attitude, says you still have to pay the deductible and walks away from us.This is ridiculous! Insurance is CLEARLY paying you, why not fix the damages right the first time? Why cop an attitude when given THREE chances to fix the car and because it isnt fixed, I want to go somewhere else? I will never bring my vehicle here again. This was nothing but a waste of my time.

Body repair

Omg if you promise something do what ever it takes and go above and beyond . You would think with a new truck. Which I bought from there they would replace the parts with new ones . Not bondo . Truck was promised on the 7 now the 9 . And we are moving so it really put us in a bind !had to get a rental car ! I will not ever buy or take my truck back to that dealer again. I took a day off of work to try to get this figured out and because they couldn’t finish the truck when they had promised never again Jeff Gordon Chevrole

They do great work and back it up. Thanks Kevin