I just had my first experience using the State Farm towing feature and I was quite impressed with how smooth it went. You do have to hit 0 right off to skip the AI, but I was immediately picked up by a human being who competently got my information entered and set me up to get my car towed to the shop.

Great friendly place.Feels like home every time I walk in.Professional and generous personal!!Great insurance rates and easy to work with.

I have been with State Farm for 6 years, I would not change my insurance company for anything in this world. Amanda is always so helpful, she makes me feel like no question is a stupid question. She is quick to respond and very friendly. I love working with Amanda for our home insurance.

Madison was great. She is knowledgeable, easy to talk to and great at her job. 5 stars Madison! Will refer my friends and family to her

Excellent customer service. I can not recommend College enough.

I have one word. Madison. After moving to Wilmington a friend of mine gave me her card and told me “she will go above and beyond, call her” after a stressful move and we’re new parents- thats what I needed. I’ve never felt so at ease speaking to someone about something so serious as insurance, and life insurance. She is quick, professional and just a total sweet heart. She got back to me quick and any questions we had she answered. Due to covid we’ve been at a stand still but will be moving over to State Farm soon because of her and the experience she gave us. Not to mention she followed up with us after the hurricane to see how we were.. and we aren’t even customers yet. You get people who care, not robots. Go to Thomas Murphy State Farm and ask for Madison!

I had the pleasure of working with Amanda on a customer relocating to Charleston from North Carolina. She resolved my issue quickly and efficiently. I highly recommend her and the team at Thomas Murphy State Farm.

I reached out to State Farm in Wilmington NC, office of Thomas W Murphy to get a quote for my Motorhome. At that point I was shopping only. I had called 3 other insurances already. I spoke with Colleen Hayes who provided me with an outstanding customer service. Let me explain: I told her I had GEICO coverage, and that I wasn’t happy with it. She was very Professional, never pushed to get the sales, listened to what I had to say, was emphatic with my frustration, explained in details about State Farm coverage and sent me a written quote to my email. Just by the way she handle my request, providing me with detailed information’s, I already knew I wanted to do business with her and her office. Immediately after getting the quote by email, I called her back, but it was now after hours they close at 5pm. I left message, and guess what? She called me back immediatelly. And we close the deal.Which agent going to call you back after hours? Colleene Hayes will! This doesn’t stop there.As new RVs Motorhome owners, we are in the learning process of everything. My husband forgot the head lights on and next day we had no juice to crank the batteries. I called Colleene to ask more details how the road side assistance worked while we were in process of establishing the policy. My options was to get help, pay for it and get reimbursed by State Farm. After the policy is established I will have full coverage. At that point I told Colleen I would try to jump start myself. For my surprise she called me back for follow up to see if she could submit any reimbursement in my behalf. Since my mechanic came and jumpstarted it and there was no charge, I didn’t need to submit any request for money back.Bottom line State Farm ROCKS! Colleene Hayes 5 BRIGHT STARS!Thank you!Fatima Charlton

I needed help getting a policy that I had trouble getting in North Carolina. Madison helped me find what I needed and took the stress away. She was very professional friendly and I recommend her to anyone.

Stopped in to get a quote here after Allstate gave me an insane out of this world stupid quote. I have a special set of circumstances that Devon was able to figure out and take care of! Extremely competent and easy to deal with. You’re in great hands here. Thanks so much! Five stars.

Thomas and his staff are fantastic. They made things very easy, after hurricane Florence

I have been with State Farm for over 40 years. I don’t usually review but thats how bad this experience was. I am using my neighbors account since I don’t have one. I am, well I was transferring my policy’s to this office in NC but have since made new arrangements. Amanda M is the most unprofessional person I have ever spoken to. She was rude, condescending and acted like I was a burden. Also took weeks to get quotes i requested multiple times. With everything going on in the world I took that into account though. If and when I ran my business’s I would never have someone in my office who behaved the way she did to me and god knows how many other customers. How this woman has a job is just beyond me. Mr Murphy you need to take a look at who you have in your office. I pray I am the only one she treated this way but how cavalier she was I doubt it. Fix before it hurts your agency worse.

Have worked with Thomas and his staff for few years. Always responsive, looks out for his clientsThanks Thomas

If youre cool with getting raped, go through these guys. Theyre great for that. I was paying high rates to have my car insured for an agreed value. When the car was in an accident they told me they would only give me a quarter of the agreed value, and that my policy premium was actually supposed to be half what i was paying. Went through 6 months of hell between apraisers and dealing with insurance to still only get a third of the agreed value. Class act these guys.

Absolutely the BEST insurance company I have ever been with. Our payment is reasonable and the customer service at Thomass office is just amazing! The team in there is so helpful and ready to answer any questions to the best of there knowledge. We have been in 2 hit and runs, made our claim and that same day while still on the phone with the claims department, the collision repair shop, tow company and the rental services called almost at the same time. Both times our car taken immediately and repaired as quickly as it could be. We received several emails during the repair process to update us on the statues of our car, after we got our car back, we received a call from Amanda at Thomass office asking us if we got our car back, were we happy with the repairs and if there was anything else they could do for us. Thank you Thomas Murphy and team, you guys are absolutely amazing and you have our business until the day we die!

Coleen really helped figure out a loan, And Thomas refunded fees, when it was really a bank issue. Thank you all.

Been a customer for many years. Always there when I call.

Geart people I always have a good experience when go in.

Great place, great service. Ask for Patrick.

Best people service

Great