Had great rates at first but then they jack them up when you renew

Waited an hour and 20 minutes to speak with a live customer service person. Was traveling on vacation and needed help with glass replacement. Given one recommendation with no real concern about getting problem fixed until I returned home. Pleasant customer service reps but not too helpful. Very disappointed as Ive been a customer since 1985 and no claims for more than 30 yrs.

Been struggles to get connect to people and they won’t let my grandma speak for me (yes I am deaf and I forgot my video phone iPad left my fiancé truck while he at work) while I am too busy. None of them respect when I ask since first time the guy let us speak for me until I asked to cancelled because I transfer new insurance they refuse let my grandma speak for me. Andddddd too high price for this vehicle insurance.

I suffered a sudden loss on June 10, 2021 when my hallway bathroom leaked into my kitchen while someone was getting showered. A bunch of water ran behind the bathroom wall, through the sub-flooring and then eventually soaked through the drywall and leaked into my kitchen. I had a plumber come out to check for the source of the leak and it was determined that the plumbing was fine and somehow the water got through the tile and flooded behind the wall and ran through the sub-flooring and into my kitchen. The plumber suggested filing a Homeowners claim to get someone out to check for the extent of the damage and how to address and correct the issues. I filed a claim and then had to deal with Theresa Feucht and Dante Cianfarani. Both of these individuals tried to claim right away that this sudden loss was due to plumbing issues and there was nothing they could do for me. Theresa even admitted that she didnt even look at any of the photos I uploaded into her system and Dante tried to claim this leak was associated to a different claim I filed in May of 2019. These 2 examples should be enough to speak for the character of Theresa and Dante. After wasting hours and days arguing with 2 individuals who have no clue what they are talking about Liberty Mutual finally sent a mold remediation company to my home on June 22, 2012 (12 days after the initial report and sudden loss). The mold specialist claimed there was no mold in my bathroom (pictures attached). I had a Supervisor for the mold remediation company come back out on June 25, 2021 and he did see the mold and growth and he completely refuted the original report. I also had Beverly Rook (Liberty Mutual Claim Adjuster) come out right after him and what she said contradict everything the specialist had just told me. Liberty Mutual was aware of the wrong report from 6/22/2021, but are currently using it in their reports. I also asked Liberty Mutual to send me the estimate and description of work from the Mold Remediation company. I then caught Dante lying once again by him sending me the Service Call estimate from the Mold Remediation company. I then had to put my foot down with Dante again and told him that if he couldnt get me the estimate and description of work that he was no longer assigned to the claim. He then sent me his boss contact information who is Kevin Lamb (Property Team Manager). I left Kevin a message and I then received a call from Matt Considine (Senior Claims Representative Specialist II) who disclosed immediately that he was not a member of Management for Liberty Mutual and I wasnt really sure why this person would be assigned a task that a member of Management should be involved with. Matt admitted there was a problem with communication during this whole process and I agreed with Matt that there is definitely a problem with Liberty Mutuals communication skill and abilities. I also reviewed with Kevin the incorrect report from PuroClean on 6/22/21 and that there was a more recent and accurate report completed on 6/25/21 and that other experts have also agreed with Marks assessment of the damage. Matt then offered his 2 cents that in his opinion he doesnt agree with those other experts. I just dont understand how someone who pushes a pencil all day has the balls to question a plumber, a bathroom remodeler and a mold remediation specialist on their findings. When I pushed back on Matt about the lack of need for his 2 cents Matt then started to quote from the 6/22/21 report from PuroClean that we had just reviewed and spoke about its inaccuracy and I once again realized the piss poor communication abilities of those that work for Liberty Mutual. As of now I am waiting for Kevin Lamb to adequately resolve and address these issues. Also, I am documenting and giving all information to my attorney to hold all of these individuals personally accountable for their overall negligence and false reporting on an insurance claim.

I left Liberty Mutual because the rates soared when my husband got a ticket. I had my new insurance withdraw the payment before I contacted Liberty Mutual. They withdrew my payment even though I had new insurance and still said I owned $17.50 afterward because of how payments were posted. So I paid double insurance at the end of December, like I could afford it. The whole reason I left is because they became too high. Their insurance commercials play more than anyone elses because we find out who they are after the first year. Dont purchase Liberty Mutual!

Poor customer service. I found out too late that I had options available but 1st rep had a take it or leave it attitude...

Sean Joyce is a great agent. He is competent, thorough, and easy to work with. Changes to policies are handled quickly and effortlessly. Highly recommended.

So far so good

Absolutely horrible.

Great martini and crab balls

Great service

Sean Joyce I want my coffee

Sorry

Very good