My vehicle was in the shop from an incident with a deer. Collision Works made my car look like new again. They did amazing work and they always have great customer service. I highly recommend using them for any work you need done. Great people and a great company.

I had recently had my catalytic converter stolen from my car. This location was able to make a stressful situation as un-stressful as possible. Every person there was helpful and personable. I was even given a ride back to my house after they realized I didnt have a ride when dropping my car off. The work was done a day early (only 2 days in total), and they were able to install a protective device I had purchased within 20 minutes of me bringing it in. Not to mention my dog was allowed inside ;) I never write reviews, however I was blown away by the friendly and fast customer service from every person here. Thank you for making my bad experience easier!

Chris was so professional and got our car in and out quickly. He went above and beyond to help us on something additional we needed done, not accident related. Will always take my vehicles here. The nicest and most professional service.

The quality of repairs and friendliness of the staff are better than I have experienced anywhere else. They take pride in exceeding the customer’s expectations.

Awesome service! I appreciate the way Chris treats people like they matter...he turned a bad experience into a good one! My Impala looked awesome. Go see Chris!

Jacob handled my situation expertly and made a horrible situation (a wreck + trying to navigate repairs for the first time) a lot easier. Replied to me promptly, always reached out to update me, and helped me understand what was going on and what my next steps were. Amber at the front desk was very friendly and helpful as well. I wish I hadnt needed to go to Collision Works, but Im glad they were there to help me when I needed them and I wish all auto places were as kind and helpful as they are. Thank you!!

Can not say enough good things about this place or the people who work there. They were wonderful throughout the entire process of repairing my vehicle! Great work!

Great work! Excellent customer service and communication. Have used Collision Works East twice in the last year for two different vehicles. Very pleased with each experience. Wouldnt take our vehicles anywhere else.

Best customer service! Updated me frequently! My car looks great!

This place exceeded my expectations. Everyone was friendly and very professional. I recieved updates on the work. My car was returned on time and looked amazing. Thank you all for making my experience stress free. I recommend this place to everyone

From start to finish these people were awesome. Kept me informed and finished on time. The truck looks amazing. I can’t say enough on how good they are to work with.

Chris was amazing! Honest & genuine. Work was done well and in a timely manner.

Great experience, took a little longer due to slow downs across the country getting all the necessary parts, (got to keep my car while waiting, thank you so much for that) they did an amazing job when the new parts arrived they quoted me 3 days turn around and got it back the next day, again thank you... my car looks better today than the day I bought it

They were super friendly and did a great job on my car repair!

I appreciate the continuous updates and the friendly service when I picked up my car..

The entire staff made it as easy as I could have wished for. The vehicle was ready before expected. Thank you for making it seamless.

Work was completed 2.5+ days in advance of anticipated completion. They were very proactive with the updates and I never needed an update as they were on top of things. Work was excellent

Outstanding service, completely covered aspects of customer service I didn’t think about until it was needed.

Horrible customer service and poor quality of work done on my 2020 Ford Mustang. Chris was extremely rude and unprofessional. I would not recommend this place to anyone. I will report them to my insurance company.

I had my car repaired here. They were very communicative with me. Very professional. I highly recommend. Also thank you Chris!

Awesome experience at Collision Works for hail damage repair on our truck. Excellent communication from the staff with daily updates and the work was completed well and on schedule. Highly recommend.

My daughter hit a deer on a Sunday Morning. These guys stepped up to the plate and hit a home run. They received the car that afternoon. Their service people kept us informed and were very knowledgeable working with the insurance company. Collision Works did an amazing job on my daughters vehicle.

These folks are simply GREAT! Everyone I dealt with was very friendly, knowledgeable and efficient. From the front desk receptionist to my advisor and the team leader, all were very professional and understanding.The work is as perfect as my eyes can see, like new, they work magic. They kept me informed daily and sometimes twice a day and would let me know of any changes.Can’t recommend Collision Works HIGHLY enough!Thanks guys,Mk A.

Professional, Great Customer Service every step of the way

Very pleased with the help and all the work

Excellent, timely service with cheerful and helpful staff. Service was completed on time with status update calls to let me know how things were going. Would recommend Collision Works to anyone needing bodywork done to their vehicle.

I took my vehicle in for an insurance claim for bumper damages. Collision Works got me on the schedule quickly, provided status updates, and had the work done in a few days. I was highly satisfied with the friendliness of employees, communication, and quick turn around time. I hope not to need more vehicle body work done in the future but if so would definitely go back if needed!

The staff is professional, friendly and efficient. While my car was being repaired, I received daily updates from Jacob regarding the repairs and a timeline of when I could expect my vehicle to be done. Everything went quicker than expected and my car looks flawlessly repaired. I highly recommend this business!

Worst service ever not recommendedWaste of time

I have had two cars repaired here after accidents and they are great to work with. The quality of work is solid and the staff are pleasant and responsive.Thanks!!

Terrific staff. Fixed my car quickly. The daily updates were very helpful. I am a repeat customer so that is the best recommendation of all.

Great Quality Work! With Amazing Customer service, from the entire staff!

Super accommodating and professional. Loved the daily update text. Recommend.

They did a great job and were very pleasent to work with.

Very helpful staff and friendly.

Great Shop! Great Team! They helped me with filing a claim, they set up t he rental for me, I didnt have to worry about my car because the team kept me updated while my car was being worked on and it was done three days before the original completion date. Thank you, Collision Works East for the great experience!

Quick and reliable service. They took care of everything and made sure to meet their timelines. Highly recommended!

They did a great job fixing our vehicle and communications was excellent!

The workmanship of my repair was outstanding. Excellent customer service too.

Jacob was amazing with putting my worries at ease and my car was done quick and beautifully.

My work does business with these guys. Always straightforward, kind and understanding. Top notch!

I am really impressed with the quality work performed on my vehicle. The professionalism from the front desk to the individuals who performed the quality work is greatly appreciated! Will definitely inform others of the 5 star treatment I was given! Again thank you Auto Craft Collision Repair!!!

I took my car in for haildamage and everyone was polite and efficient and my car was looked at and a quote for the work was given to me. They scheduled me for the next day. The car looks great! We’ve used auto craft before and have always been pleased with work that has been done.

Great customer service! Very happy with the work Auto Craft did and in a timely matter. The whole staff are committed to making sure the customer is satisfied with the work they do on their vehicle. They were super helpful and very nice. Most definitely would use their business again.

Helpful, friendly and professional

Oh my goodness! Rickie and Chris were the best. They calmed my nerves after a silly accident with my garage door and offered personal care and concern as well as quick service and repairs. I will definitely use them again and refer family and friends to Auto Craft.

Very courteous staff. Very professional and personable service. I was contacted several times throughout the time they had my vehicle with updates. They took care of the leg work on my rental.And the repairs looked amazing. I would use them again if I ever need repairs and would recommend them to my friends and family.

This could NOT have been a better experience! From a day that started out terrifying....and I had no clue what to do...until the completion of the repair, the professionals at Auto Craft took charge and handled all the details for me. They found me a rental car, when there were none to be found in town, and made me laugh along the way. Thank you for a seamless experience! Chris Coykendall and Rikki Lewis, you are the BEST!!

Great staff. They did a great job. A deer hit the front of my car and they made my car look brand new. I appreciate the great work yall

Auto Craft in East Wichita was great to work with! They handled everything in a quick and professional manner, and the work they did on our vehicle looks amazing! I would highly recommend Chris, Rikki, and the whole team!

The lever to recline my driver seat broke. I went in the shop, talked to Chris and after he looked at the seat, he thought the lever itself may have broken. He ordered the part for delivery the next day. I went in the next morning and literally 10 minutes later Chris had the new part installed! Problem solved!! TREMENDOUS Customer service! They will have ALL future service I may require! Hands down!!!

Chris was amazing!! He kept in touch with me at all times and sent pictures of progress!!! I will be recommending this place to all my family and friends!!! The other staff members was very friendly and courteous as well!!! Well def be bringing my vehicle here whenever I need too!!! Thanks Chris and staff for being super amazing!!!

Quick to take pictures and to get the process started

My family and I were very satisfied with the entire staff at Auto Craft Collision Repair (East Wichita.) Rikki at the front desk made sure that our car rental issue was taken care of while Jeff (from the body shop) kept me updated on the progress of my daughters Jeep Patriot. I would highly recommend this location. Thanks a mil Auto Craft; great job!!!

They were really nice and helpful. I got my car back in the same week. They made the reservation for my rental and even took care of returning the rental. They gave me updates as I requested. My car looked great and was all washed up when I picked it up. They walked me out did a walk through and explained what they did. I found them to be very helpful.

Awesome experience. I got a walk in quote after being hit in my 5 day old vehicle. They estimated for quality work, not the cheapest way to repair like I got at other shops. I wanted it done right and they did that. Bonus also that when I showed up to pick up my car it was $250 cheaper than they had quoted. They fixed me up in 3 days and you would never even know anything had happened. Highly recommend!

Two of the employees I dealt with have been beyond Great. They are Brett and Ms. Ricki. Both have been very pleasant and professional. The company stands behind their guarantee!

Great quality for the price. Awesome customer service all around, they are not afraid to go out of their way for you, and I am very grateful. However, in regards to the paint job, there is a reason they are more or less the cheapest reputable place in town that will do professional work. I had my Corvette in a couple of weeks ago to have the entire front clip repainted. After careful review and a decent amount of driving time in town and on the highway, the paint has held up just fine ; however I noticed that there are small pinch marks outlining the bumper on the edges. They look like small pellet sized hail dents all along the entire edges of the bumper. Also, I ordered and installed a new front emblem from the dealership before taking the car in, after getting it back, the emblem is heavily scratched all along the surface, the paint underneath the resin is faded and scratched somehow, the border is bent and scratched, and the glue they used to put it back on oozes out from underneath. I honestly dont think it is the emblem that was on the car beforehand, which is quite disappointing. Overall, great job, not perfect, but great.

Auto Craft did an excellent job of repairing my car. It looks brand new. The staff was extremely friendly and went out of their way to make sure my experience was a good one. This is the 3rd time I have done business with them and they have always been great!! Thank you!

Auto Craft goes above and beyond with their customer service. On several occasions they have helped ease the claim process and quickly gotten my insureds back into their vehicle. Paul Blisset is awesome! He has helped an insured change her tire and helped another insured get her window up when it wouldnt roll back up on its own. If there ever is a problem they are there to quickly help resolve it. They work great with the insurance company and return your car looking like it was never in an accident.

These folks have repaired several vehicles for me personally as well as for the company i work for. Always willing to do what is right. Any issues or concerns are addressed and resolved. Brett handled all my concerns and the car looks great. Top notch folks.

After a very small yet embarrassing and must-be-repaired accident on my car, I contacted Auto Craft on the northeast side of Wichita. The staff was informative and helpful, and provided a quote. When I took the quote to my insurance company, they highly recommended I use Auto Craft as their work is guaranteed if there is ever an issue with the problem area in the future. That was a great peace of mind.In terms of the repair work: the timing worked out perfectly as I dropped off the vehicle the night before I flew out on a one week vacation. Received a phone call literally 5 minutes after landing back at ICT that my car was ready for pickup! More coincidental than anything, but they did good work in what seemed to be a short amount of time. Friendly staff!

Auto Craft was awesome to work with, Chris was great! He kept me updated on the progress of my vehicle repair, texted me pictures of the work being done and was fun and relaxed to work with. I had a great experience with Auto Craft and recommend them.

I stayed calm after they repeatedly didnt communicate with me. No one called when they decided to keep my car an extra week. Week passes and again no one calls to tell me about my car.Walking up to my newly fixed car scratched, fender not aligned, another piece not clipped into the side could have been prevented with them taking 30 seconds to look at their work. They fixed those 3 things in 15 minutes and I drove off.5 seconds on the highway and immediately noticed my wheel is shaking. Now I get to take it back to the tire shop myself. Beyond irritated with this company.Body work looks great. Staff was nice. 2 stars for that.

The shop did excellent work on my 2014 Jeep Grand Cherokee. The service was excellent and friendly. I was in a traffic accident that destroyed most of the suspension on the front drivers side and my ride is as smooth as ever as well as the body work is top notch.

I would not go here if at all possible. It has been 2 years since my car had been worked on here but i am just now getting around to reviewing as i got an email from them. A guy ran a light and i ended up clipping him. His insurance had my car taken here for repair on my fender. to get the fender off, you have to take the front apart and they did not put my radiator in properly. it was winter so i was not aware and when summer came around i found that an ac line snapped from my radiator moving too much. repaired it myself as it was an easy fix but cost me $100 for hose. they also vacuumed my car and somehow managed to break a wire under the driver seat which i had to fix with a butt connector. found that out a few weeks later and just didnt care to even contact the incompetent shop and have them try to charge me for anything as they kept trying to up-sell me on every little thing from extra parts to painting my bumper they had to replace. I also had to replace my radiator a few months ago do to a leak on the side that i clipped that truck on 2 years ago. not sure if this was from the wreck, i doubt it, but they seemed to not even care to look for any other damages. My bumper also had 5 bolts and when i got the car back, again i didnt find this until i changed the oil next time, only 3 bolts were put in and one was at an angle and the hole was mostly stripped.

I recently had the privilege of doing business with auto craft collision. They understand your frustration of having an accident in your car. They are not only professional, but quite compassionate towards your concern. The quality of their workmanship is over the top. I want you to know that if you are unfortunate enough to need body repair, and must choice to have it done. All the people I dealt with have a common goal YOU. thanks to each.

Great work and great to work with.

Thanks Auto Craft for the awesome job on my mustang! It looks perfect!! I also appreciated the free rental car & the help moving my granddaughter’s car seat from each car!! You guys are the best as always!!

They offered me an excellent estimate that I could not turn down. The staff was excellent. I love that they have shuttles to and from Enterprise and they had my vehicle done a day sooner than estimated! Great place and great people.

Great experience for a car repair! Professional, kept me informed, and delivered great results! My entire car was clean and shining! Thank you!

Service was quick and repairs were done right. This is my third or fourth time using them and they have done great every time.

Work done on my truck was unacceptable for them to think it was okay for me to pick it up like that. The rim didnt match. The paint had smudges and the moldings on the side had more smudges. My doors were still creaking. They offered me an option for daily updates but I didnt get it. I had to call too many times for updates, I had a rental car so needed to know how long to extend reservation. Had to bring it back for work to be done correctly. If the money were physically coming out of my pocket, I would be pissed and not recommend them. I will not be bringing any future vehicles to them.

The staff is friendly and very helpful. I got the paintless dent removal and they finished in one day. a very efficient and professional job. I am more than pleased.

I have worked with Auto Craft multiple times on my car and my husbands car. We have always loved their helpful, friendly and professional service. They are very detailed and always get the job done efficiently and to the customers satisfaction.I would recommend Auto Craft to everyone!!

Went in for an estimate and gave the est. quote to my insurance. My insurance told me to expect a call from AutoCraft regarding repairs. Months pass by and my insurance agent emails me and says they told me you had scheduled appointment for repairs the last week of January but did not show up. I NEVER had an appointment with them to get repairs done because they NEVER even called me.On top of that, they sent a different quote to my insurance that was over $200 less than what I was quoted. Austin Krogmeier swore up and down he sent my insurance the initial quote that was given to me. I questioned it so my insurance agent emails me the quote Austin sent and it was definitely $200 less. If I had known it was $200 less, I wouldnt have even bothered with the claim or would have gone somewhere else.What a scam.

Folks were great to work with. The work on my car was done in a timely manner. Very friendly staff. And, my car looks like new.

Tree limb fell knocking off drivers mirror, breaking left roof rack and denting top and drivers door. They removed the drivers fender and door to do the repair. Originally I was to take the car in on Monday and promised to get it back on Friday. They called to reschedule bringing it in Tuesday but promised that it gave absolute assurance it would still be ready Friday, no problem. Got no communication from them, so I called at 5PM on Friday to hear it would be Monday. I reminded them I was promised Friday and it would be three more days on a rental (at my expense) if it was Monday. He said Let me go check He came back and said the car was actually done, but they needed to detail it which took an hour and it was already 5 PM. I told them I could detail it and was told I could pick it up if I got there before 5:30. I live 30 miles away and made a flying trip to get there just as they were closing, so I got my car and had them see if the rental company could pick up the care there as there was no time for me to take it back and get a ride back before they closed. I took the car home only to find 1. the molding in the drivers side was not installed properly and was loose, 2. The door and the fender did not align with each other at the bottom, the door stuck out nearly an inch and 3. The auto lock system on my car (locks all doors when put in gear and unlocks them when you park) was no longer operational. It worked that way for the two years we have had the vehicle and didnt work when I picked it up, yet they first tried to tell me that car didnt have that feature and they had another one back there that didnt do that. After some discussion after I had taken it back to get the problems fixed, they finally said they didnt know what they did or how to fix it and it may be a programming thing because they had disconnected the battery. Also, another problem they caused was they put scratches and gouges on the inside of the drivers side door. They managed to fix everything but the door locks and said I would have to take it to the dealer to get that repaired....a third trip to Wichita required to get the car fixed. Very poor communication from them and three trips @60 miles round trip for taking the car back to be fixed right. Obviously no one inspected the vehicle after it was supposedly done. The contract stated that they would test drive the vehicle to make sure all was well prior to delivery. Obviously there was no post repair inspection or test drive. I do have to admit that the actual body work they did seems to be flawless, and for that reason I may use AutoCraft in the future, just not this location where customer service was horrible..

Excellent work. Wonderful detailing of cars. Friendly service. Reasonable waiting area

Best auto shop in town! Great staff that make sure to always keep you updated and make your car look brand new!

I stopped into this shop to have an estimate before work. When I went inside the business the receptionist, Amber Mercer was pleasant, however when she heard that I have already been in touch with the insurance company who is at fault she was not willing to oblige to my request for a repair estimate. She went ahead and brought out a repair process manager, Cort Chandler, after they joked and chatted (about me) within hearing range. Cort approached me, with no clipboard nor pen to take notes regarding the damage to my vehicle. He accompanied me to my vehicle and told me the insurance agencies would only pay for recycled parts, he barely inspected my (pearl black color) car and told me it was a basic black that would not require blending. When I corrected him regarding the color, he commented that its really dirty or the paint has oxidized. One star is a better rating than is deserved.

I have needed Autocrafts services 3 times and have been very happy with their work all 3 times, thay have excellent customer service, promptly returning calls and even helping me get my car after i mistook their closing time and showed up 15 minutes after they had closed. As much as i hope to not need their services, they will have my business when I do.

Great experience - they got my car in faster than estimated and Rikki and Chris were very helpful!

Paul an Bob do the best CE classes around. Very informative and fun. Autocraft does wonderful work on repairs

My wifes car looked better than it ever did! The people here had it fixed in less than time than expected and even cleaned up the inside of her car, which is an amazing feat since my kids can leave messes everywhere!! Keep up the good work!

Autocraft took good care at repairing my car. I was a little disappointed that I did not get the updates that they told me I would receive through the process of fixing my car.

3rd visit. Flawless work each time. They really try to please.

Autocraft has taken care of the dents and dings on several of my cars for the past 10 years. They always fix them and return my car in showroom quality. They have never let me down.

Fantastic service. Great work, and finished the job early. Car looks brand new.

I was referred here and did not get good service; they told me that I would need to find the color code for my paint job as if I am knowledgeable on painting and referred me to other shops to get the correct paint color. So I figured if I must get the paint color from someone else I might as well have someone else do the job. Eddies autobody on Webb had no issues making the paint and taking care of my car and even found things that Autocraft looked over on my wrecked vehicle.

Best repair shops in town. These guys are awesome, they are the only one in Wichita I would trust to take care of my cars.

Everybody took great care of me Excellent service GUYS thank you

These people had my car for 2 MONTHS!!! all they had to do was replace to parts. Ended up replacing more then they were suppose to and was basically taking advantage of me and replacing all these parts. THEY DIDNT EVEN CALL ME TO TELL ME ABOUT THESE OTHER ISSUES OR MY INSURANCE. Besides never getting a call back, this is the worse shop ever. I had to pay an extra $200 on a rental because they told me three times that it would be ready and it wasnt! If you are able to take it to another shop. Tell insurance you can wait for another shop. Because 2 months is so stupid to fix and replace to simple pieces. I was taken advantage of because they knew insurance would be paying 80 percent of it so they added all these useless parts to my brand new car that i had. I asked them to save the parts so i can see where the damage was, some how they were lost. Right. Never EVER taking it to this shop again! Corey or whatever his name was, thanks for wasting my time and never calling me back.

Super friendly staff and very fast quality work!

Absoulty the worse experience Ive paid for in my life. Never returned a call, attempted to charge my insurance for items they didnt replace until I called BS. (reinstalled mybroken grill and radiator cover) Blamed everything wrong on an employee that was fired the first week they had my car. How they are still in business Ill never know.

Finished before the estimated time! Wonderful job on the repair, cant even tell it was wrecked.

Absolutely terrible. This incompetent so-called Body Shop had my truck for 6 weeks to accomplish less than two weeks of cosmetic work. In that time, I refused the truck twice because the work was done at an absolutely embarrassing terrible level of quality. both times I refuse the truck there was no apology, they honestly couldnt even care. the third time they called me and told me it was done, I went to pick it up, and it is still completely messed up. These guys no kiddin missed replacing parts, failed to put everything back on the truck, and even created more damage the 3rd time they put everything back together. I am having to take my truck to a different body shop, because these idiots cant seem to do a basic parts replacement and paint match job on even the third attempt. Even with them being aware of all of the problems with the last pick up time, they still were not apologetic, nor did they even care. I have never seen a place of business that will turn out an absolute shameful and embarrassing product, and not have even an ounce of remorse. I will never use an autocraft again.

Everyone was professional and friendly. Great work!

Great customer service and body work. Recommended.

I had an accident on July 19, and called to get my car in the shop with Autocraft, a State Farm approved body shop, that day. It took over a week for them to get me in. Then the delays started, and every time there was a delay I was the one who called to get a status update; no one bothered to communicate with me until I complained to State Farm. AFter I called State Farm, I got a very defensive call back from a guy in public relations who said they had all been to a company golf tournament, that a couple of guys had gone on vacation, and that those events put them behind. Well, they had to have known those things were scheduled when they told me my car would be ready, and it wasnt. Twice. Then it was supposed to be ready, and once again, it wasnt. Since there were MULTIPLE delays, that was not a satisfactory answer. Finally I called on August 25. They have had my car almost a month, and they said it had been ready for two days, but no one had bothered to call me. And no one told me they had courtesy cars; I UBERED and begged rides. When I went to pick up the car, it hadnt been vacuumed very well and there was grease on the seat. They were abrupt and rude then, as well. DONT EVER USE THESE PEOPLE. THEY ARE NOT COMPETENT< THEY ARE RUDE< THEY DO NOT KEEP THEIR PROMISES< THEY ARE HORRIBLE, AND THEY DONT CARE THAT THEY ARE HORRIBLE, THEY KNOW THEY ARE A PREFERRED COMPANY. STATE FARM SHOULD REMOVE THEIR APPROVAL, AS SHOULD EVERY OTHER INSURANCE COMPANY. DONT USE THEM.