I came to this place to do my nails and eyebrows and I loved it. Loan was my nail lady and I definitely plan to come back to her.

Ive been going here for quite some time. The service is great, the staff is great and the salon is super clean. Some may say its pricey but the quality of materials use and work is worth every penny. I can go weeks without needing a fill. Definitely recommend this place to anyone looking for great quality 👌

I’ve been going to this salon for 3 plus years for all my nail services. I was disappointed when they charged me double for a gel pedicure and never got back to me with refunding me (I showed proof with my discover card account activity log). I even offered the lady to do an ‘exchange’ for a gel manicure in replacement for my extra charge of gel pedicure but I ended up still paying for that as well because the lady “forgot I was still here” after I paid. This was my favorite go-to nail salon but now I’m never returning. Check your bank accounts!

I made an appointment for 12pm and waited until 1245pm before I was seen. When I arrived the tech had took a walk in customer and didn’t seem to even realize she had an appointment. The owner Vicky is very nice and welcoming but the tech said in Vietnamese “what appointment? I don’t even know her.” Referring to me. I made an appointment with her based on the reviews here.Mistakes happen so I didn’t mind waiting even though I made an appointment. However the whole time, the tech Loan never even acknowledged me waiting and the entire interaction she only said sorry when she finally came to me. I tried to even make small conversation with her but nothing.After the mani and pedi was done, I checked my nails in my car before I left which I’m glad I did. My pedicure paint job was awful. The color wasn’t even and the top coat wasn’t applied evenly and you can clearly see the lines between the top coat and nail color since I had a pink color on. My manicure wasn’t the best and the gel was noticeably bumpy but the pedicure was definitely worse.I came back in immediately and asked to speak to Vicky and showed her my pedicure. She had someone fix it for me. I have to emphasize Vicky is VERY nice and has great customer service but her employees definitely lack that.

I love this place. I have gone here so many times since moving to this town and they are always so kind and willing to try out whatever crazy pinterest picture I bring in. I call ahead for availability and they either say I can come right away or in a certain amount of time so that I don’t have to wait, and I never wait more than a few minutes once I walk in. Every manicure I have gotten from them has always turned out great and I recommend them to anyone who asks about my nails.

Came once w/ my mom a couple years ago and couldn’t forget it! Had such a great experience.I will probably never go back, went to get a full set and pedi.. the woman was rough and rushing for both things I had done. I asked for a specific pedicure and did not get that-towards the end the nail tech left me sitting w/ oil on my feet to do someone else’s nails. Didn’t even tell me we were done. My cuticles were cut all on the sides.I’m all set-

I had made an appointment for 4:45 and I showed up around 10 minutes early. Absolutely no greeting from the employees, I was simply ignored. They do not follow covid restrictions as customers are packed in there like sardines. A client with a 5:00 appointment got taken before me even though I was booked for 4:45. I ended up leaving and going somewhere better...Not quite sure how this place is in business but uhhhh

Very fast. Clean and nails look beautiful

The owner Vicky is a big sweetheart, I’ve been a client of theirs since this west Hartford location opened . Not a bad thing to say about it or the staff !They take their time and everyone is a perfectionist here.Today I had Sam do my nails and I’m in love with his work !!!!Thank you Sam. You really are excellent at this craft !!!

The lead nail tech was rude and very unprofessional....even towards her loyal clients. I wont go back.

She did my nails perfect 🤩

My nail were not painted incorrectly. My gel colored nails didnt last 24hrs. My friend and i went for a mani n pedi 1hr 1/2 later she was still waiting for her hands to be done. We paid n left unfinished

IT was really good there is incredible customer service and they do a fantastic job

Great place for getting your nails done,very professional atmosphere! One of the nail techs Loan does GREAT work!!!

I will never go back again. I have never had such a bad experience with getting my nails done. Me and my friend came in for a full set and a refill. She started working on my nails and kept giving me cuts, and going over the cuts I already had. When I asked her for the design it wasnt even as close as what I wanted it to be. All I wanted was a simple color and sticker. The end result was terrifying, they are not shaped well, it is bumpy with bubbles that are very noticeable, and the stickers looked faded because they did not know how to place properly. The people working were nice but my nails are not in any way.

Prompt service and great staff. Affordable too. The max time I have ever waited was 15 minutes before I was seated with a nail tech.

Although the atmosphere was nice I got my nails done with gel polish and both my fingers and my toes got messed up within the first 24 hours I had to go back to have my feet done again and then my nails messed up the next day and I chose not to go back I would not recommend this place to any of my loved ones

They have nail tech who dont do refills and pefer to do what they want its a long wait time

I highly recommend going here to get your nails as well as any services they offer facility is clean well professional. The owners are really nice they make feel welcome. If you want your nails done a certain way this is the best place to get them done they take pride in what they do unsatisfy with the service they make sure to fix the problem.

Vicky did an amazing job on my nails for graduation. I’ve received so many compliments and can’t wait to go back for my next design.

Excellent manicure. They laid my lashes, too!

I will not be coming back here ever again. First of all, they cannot even do simple acrylic nails, I understand if you do not know how to do designs, but if you cannot at least do simple acrylics you should not be doing them on customers. My nails came out lopsided and super thin, there is barely any acrylic on it, I feel like they are about to break. The acrylics are not even lined up with my nails. They left my fingers looking crusty, they did not bother to clean up my cuticles and cut all of my fingers.

Ive been going to procare nails for a year and I love my nails everytime. Vickie does excellent work. The salon is clean and everyone is friendly.

Loan is mt girl. She pampers me so well.🥰

Very nice and clean place. Highly recommended

I arrived 15 min early to my appointment, only to be seen 20 min late and have my feet sit in water for 30 min. As I waited the water literally turned cold and nobody started working on my feet. I watched they took another customer who came in after me and started working on their feet with equipment that hadn’t been cleaned which is what led me to get up and leave. I was going to get both manicure and pedicure. Guess it was meant for me to be disgusted and save my money. BE CAUTIOUS. ITS COVID-19 GOING AROUND.

Best place to go to do your nails

I truly believe I just found my new nail salon, after a year of searching i checked the gem out. Everyone was so wonderful and nice. And took wonderful care of me. And I love how mu nails turned out! Will definitely be back again!Thank you so much

Hit or miss. Sometimes its great other times it shoddy work. Depends on who does your nails. Ive been going for a little while but Ive left less than satisfied a couple of times. I shouldnt have to ask to have things redone the nail tech should see that there is paint on my skin or the nail hasnt been filled all the way. Prices are reasonable if the job is done well. Place looks clean.

Recommended my friend to get her nails done here, Love the design!

My experience here was not great. It was okay. The wait was not long about 15 minutes. The nail tech that did my nails was nice at first and towards the end of my time with her she seemed annoyed and upset. The manager was very nice and understanding. She came around me a few times to ask me how it was going. The nail techs need to be more patient and way more nicer to new people or people in general.

Another nail salon I’ve been faithfully going to for the last few years just lost a customer to ProCare Nails!! My old nail salon would take last minute appointments and fit me in ASAP. I went to the older salon because they closed later than other salons and were open on Sunday!! Called the old salon and they weren’t hearing it. I called ProCare and they fit me in the same evening and I didn’t even have a wait. They’re very well staffed to handle the traffic going in and out of there. Not to mention ProCare is less expensive than my old salon. I’m now a new frequent customer!

I went there for a manicure, she did a good job with my nails. What I didnt like was the price

Customer service was really good, however my acrylic gel nails didnt turn out well. Very thick and lumpy, not the shape that was wanted. Also price was not reasonable, very expansive. But my pedicure was done very well, i liked how she did my cuticles and painted it. Didnt get to enjoy the warm towel or massage for my feet and cafes. Overall it was okay, thought it wouldve been better, and cheaper

I would totally recommend ProCare Nails. The moment I walked in, I was impressed by warmth and friendliness greeting. The customer service was well beyond my expectations. Loan did my pedicure and it was amazing. Vivian did my manicure with designs and her creativity was amazing. Loved my experience at Procare and Im sure you will too. I am definitely going back. Thanks again and keep up with all the great work ladies!!

Very horrible service. The lady rushed my pedicure. I swear if I can could’ve given zero stars I would. I then voiced my concerns with the manager telling her that the lady did a rush job, how she left dead skin, polish on my toenails and the skin around my toes. I have to go home and do my own toes. I could’ve did all this myself and saved money. I wasn’t even asking for money back. I just wanted her to know that her employee did a rush job. Oh and she stabbed my toe twice. If this company is reading this review please do better and get better customer service skills. This was my first and LAST time going here. Please if your thinking about going here DON’T go to wherever you were going before.

I went in to get a mani pedi and it was terrible and definitely not worth the price. They’re very unprofessional and the price fluctuates depending on who you are. My nails don’t look like a got a manicure AT ALL!

Great nail salon! Clean and friendly environment 😃I’ve been a customer for many years now and I still continue to get compliments and refer new customers! ⭐️⭐️⭐️⭐️⭐️

Great first experience, the place is spotless clean. Everybody greeted me as soon as I walked and made me feel very comfortable. Definitely recommending all friends and family. All nail techs looked professional and answered any questions I had. Big ups for you guys, keep it up!

Pro care nail salon is first of all beautiful. The environment is warm and welcoming. The staff is there to greet you from the moment you walk in the door and you are taken care of through every step of the experience. They are also friendly and engaging and they make you feel extra comfortable. The quality of work is also amazing. I usually get my nails, toes,and eyebrows done and I am always more than satisfied with the outcome. I find I am always recommending them. Its a great experience all around!!!

I usually have hit or miss experiences and never stay loyal to one place. I had a great experience at this place. Its a Very clean place, stylish design of salon and friendly staff. Some customers were rude but the staff always remained professional. My nails came out beautiful and so did my daughter. They made sure to treat her awesome. Thank you!!!

I have visited this salon a couple times and it’s always a surprise whether or not my nails turn out nice. However I am writing this review because I am very unhappy with my last visit. I came in with a friend and when I left they charged me over $100. The brochure clearly says $25 for a full set. We both asked for gel as well. When the lady was doing my nails there was a man that sat next to her making conversation with the woman doing my nails. He kept staring at my hands and I was just overall uncomfortable. Unfortunately for them they didn’t know I spoke and understood Vietnamese as well. The way they spoke of me and the other customers was rude. They would speak of how much a customer owed right in front of them and tell the other co workers how much to charge. Very unprofessional. Like I wasn’t sitting right in front of them. The lady messed up on my nails and started asking the man for help. I wanted different colors done on my nails for Valentine’s Day and when I requested it the lady got all stressed out and tried to charge me $10 extra just for other colors. My nails are all curving and the coffin shape is lazily shaped I’ve never been more embarrassed with my nails. My friend is very dissatisfied with her nails too. I was shocked when I saw her nails. I’m sure if all the other customers understood Vietnamese this place would be deserted. I will not be returning to pro care nails.

This place ripped me off. I went for a basic facial and eyelash extension. After my facial my face was not shining or anything. I didn’t notice any difference in my skin. When I went home a lot of my lashes were already coming off and they were not wet or anything. 35$ for cheap lash glue for it to fall right off . Real cluster lashes should stay on in place for at least a week or two. These did not even last a day. The lashes are very thin and am mad I wasted my money. I gave 2 stars because the lady who did it was very nice but I still feel scammed in a way. If you know you don’t know how to do lashes right why do them and make ppl pay their hard working money for it? Will not be returning

Nice place very professional

I love this place!! It provides an awesome experience with the nice atmosphere (soft music, very clean, not too loud, and no acrylic smell). Staff is very nice.. you don’t just have a nail technician you build a family here!!!!

The finished product of the nails here is outstanding. Yes, you wait forever for them to even take you (unless you have an appt), and yes, you are sitting in that chair longer than expected, but, the finished product is the best results I have ever seen. The lady I always go to is Lan and she is a pro. I have never went anywhere that has gotten the shape spot on/length. Definitely worth the money.

Beautiful, clean nail salon with awesome customer service. One thing I have noticed is if I am unhappy w a color or the way my nails came out if I tell the manager she ALWAYS offers to fix it.

Nice women. Friendly and professional. I loved my nails!

They messed up on my eyebrows and harassed me to give me back my $10....so I guess their poor customer service will cost them new customers. They say they do threading eyebrows but they don’t. I walked out and the woman next door heard me complaining and stated they messed up hers too. Beware! Your business should be experienced for good customer service regardless of our nationality. Never again

Honestly they don’t even deserve this one star. I am writing this review because I was very disappointed with their service. I had an appointment and waited over 30 minutes just to get refused because they didn’t want to do what I was asking. I always get regular polish with a gel coat and I’ve never had an issue getting this done before. I spoke with the manager and she was unhelpful and said they couldn’t do it because it takes too much time! So ridiculous!! Do yourself a favor and don’t come here!

Unbelievable service!!! Just got them done and love the nails so much! A nice pink color to go with any outfit :) Definitely I recommend this place!

I been going here for a few months now and I love this place! The staff is so nice and professional, even the guy at front desk is super nice and always asks me how was my experience every time i go. My nails always turn out amazing and ive had them done with different techs! :)

Love this place! Recently broke up with the salon from my teens and any girl will tell you how stressful that can be. This place is professional, quick, great location, reasonably priced, and best of all open on Sundays which works great for my schedule!

Went in for a walk-in to get a full gel set, pedi and eye brow wax. Wait 45 minutes while the salon took people who walked in after me for services and finally left to go to a different salon. Wouldn’t come here again.

Nice respectable workers

I didnt find nail techs to be friendly at All! They do good work but it would be nice to have both. Ive been there several times but decided not to return.

My favorite nail spot! Jenny is awesome. I moved out of Hartford so its a little hard to drive down there for my nails but I do every chance i get!

Great services a professional nail salon

I’ve been going to pro care nails for a few months now I usually get my nails done every 3-4 weeks (full-set or refill/pedicure) I’ve had to go back a few times because the gel paint on my toes would peel right off within a few days they always fix it for free. I went there last Saturday to get a refill but ended up taking my nails off. Wanted to get a new full set but the nail tec suggested that I not get a new full set because my nail beds were really thin. When the nail tech took my nails off it was very painful I’ve never experienced that in my 12 years of getting my nails done. My nail beds were super thin and she still continued to drill my nails even more. I decided to just get gel polish. Some how the nail tech mixed up the nail polishes and ended up putting regular polish on my nails i paid $55 for my nails and i tipped the nail tech $ 5. It wasn’t until i got home that i noticed that my nails were not gel polish because they were all smudged (my toes were too). Any one that gets gel polish knows that gel dries fast and wouldn’t have done that. I went back on Monday to show them my nails and toes. The receptionist was really nice and set me up for an appointment on Saturday for them to be fixed because of my work schedule that was the closest day that worked for me. I went back today to get my nails done. Luckily the nail tech remembered me because it seemed like no one had a clue about my appointment. We both joked about the mistake, i wasn’t upset at all just happy to have them fixed. She let me pick out a new color. She drilled my nails more which made them even more thin. We then got into a huge misunderstanding because she thought i wanted a full set when i actually just wanted my nails dipped in powder due to the fact that they were paper thin. She told me $30 (thinking that i wanted a full set) i thought the nail tech knew what i was talking about but she didn’t. I got very upset both of our tones were raised and she told me she no longer wanted to talk to me and that i need to talk to the boss. The boss came over we then sorted out the misunderstanding. She sent me back to the nail tech that had been doing my nails. she was upset and i apologized to her for the misunderstanding on my part. She began slamming my hands down on the table and handling my hands every rough. She then told me she didn’t want to do my nails and made the boss do them. She was very rude to me. The boss was a little nicer but i could sense she had a attitude with me. Pro care nails needs better customer service skills and my nails are now very thin because the nails techs don’t take their time to soak your nails off they all just love to drill. I Will never go back there. Not all the nail techs know what they are doing and they rush a lot.

I love my nails 💅

I told her I wanted ombré pink and white coffin nails, i left with ugly tan, square shaped nails. I’d rather be told that they don’t know how to perform a skill, than attempt and fail and waste not only my time, but theirs. I only left without saying anything because it was already a half hour past closing time and I wanted to get home after a long 10 hour shift at work. I also went through choosing 7 different colors because they were all out. I’ve been trying different techs since February, and none have satisfied me. The best service I received was from the woman owner and that was AFTER being disappointed previously.Lesson learned: never going back.

Honestly, there is only one good professional nail tech there its like everyone else is training even on eyebrows, so you never know what type of service your going to get. Dry nail polish still is on the cuticles and dry, they dont know how to fill the full nail properly, some of the nail techs are very rude, one called me a liar, all because she misunderstood what I wanted plus she didnt know english she was confused. If you have the patience to deal with this and dont care about your hard working money then go. The guy manager is very nice but he is not always there when this kind of stuff happen. I gave the place a 2nd chance and still was unhappy with the service.

Got humiliated in front of everybody today. We moved to CT last year and since then I was their customer. One time technician did a horrible job on my nails, very bulky. The manager/owner fixed them for me. I never went back to that technician. Today tried another girl. I asked her to file my nails on the sides, and she did just the ends, so they looked like coffin shape. Since the girl didnt speak English well, I repeat to her what I wanted, she seemed to understand, and said she is not done yet. She filed my nails with a machine, and was about to put oil on my nails. After that, usually they ask you to wash hands because they are done. I asked her if she thinks she did a good job, other technician answered for her, saying she does good job. Then my technician asked me if Im happy with her work, and I told her that I wasnt. Acrilic was on my cuticles, and the sides was not filed properly. She told me to wait for manager/owner to fix it for me. So I waited for 1 hour in the beginning, and then 1 more hour for the manager to fix it. I waited patiently. When the owner asked me what was the problem, and I told her... She told me that I Alway complain that Im being rude because I tell technician what I want! That all technicians dont want to do my nails because Im rude to them. All this was said in front of all people!!! I was in shock! Also she told me never to come back! Never in my life I was that humiliated... and for what? On top of that, I was charged extra $5 for OPI nail polish, when in the beginning I asked the technician if that a regular nail polish and she said yes and never mentioned an extra $5. Its not about the money even, its about misunderstanding that happened because of the girls (technicians) poor English. I was not rude to her, because I could tell she doesnt have an experience, and thats OK, she needs to learn somehow. But blaming a customers for technicians mistakes, in my opinion, is very wrong.

My fav💕 Place to go hands down they are great and care about your care and service thanks for always being awesome loving my nails like always

Very clean. Very kind. Amazing spot to relax and get the proper pampering. Love it here.

Great natural manicure and pedicure.

Terrible and super pricey. I needed a refill within a week and my daughter had a manicure for the same price of a full set. Don’t recommend this place. It’s not the prices that bother me, it’s the quality of their work. 🤷🏻‍♀️

I was getting my car detailed across the street and there was really nowhere to hang out so I wandered around and stumbled upon this place. The salon was incredibly clean the people were friendly the pedicure was painless nobody tried to be a foot doctor, it was lovely will definitely be back.

Clean and organized. Owners are friendly and knowledgeable. Hours are accommodating, even opening on New Years Eve and Day. Price is reasonable.

First time going here and Ill be going again!! Its clean and relaxing, no one was rude and my pedicure was great!!! Also very organized!

You make appointments and still have to wait and be careful with those peddies

I went there 2 times. My first was just my nails had the dip powder. 2 days later the started popping off. Went in that day and the fixed it free of charge. 2 days later my nails started popping off again, went back again this time I just wanted my money back they gave me a gift card. Over the weekend I went back to get my toes done and ended up trying the liquid gel for my nails. Here I am 3 days in and the nails are popping off once again. I wouldn’t recommend getting anything other than ur feet done here. They are too expensive and the work isn’t good and don’t last.

What you asked the person to do thats not what they done.

I’ve gone to this place a few times and will not be returning. The 1st two times I went my refill/pedicure turned out ok however the prices are unreasonable, much higher than other local shops. They also try to say you need a ‘new’ nail ($5 dollars ea extra nail) when in reality you don’t (its told to my sister each time) For the price, the work can be sloppy, lumpy, and quite frankly look like you did them at home. My one good experience was with Lan, unfortunately she was not in the last time I went. Her work was great, perfect shape, no lumps, no polish on my skin and all over my cuticles and unlike the last time I went, no air bubbles. If I absolutely had to return I would only see her.

Very Respectful Nice Took Time & Effort Will Be Back For Fill

Beautiful clean and good environment friendly people I will recommend this nail salon to anybody great customer service

Very nice place, I felt welcomed and comfortable. Extremely clean, nails look great!

The service is not consistent and theyre over priced- including a charge for changing the shape. I recently got a refill and within a week, 3 nails broke. I called about getting it fixed and I was told they can not help me unless I pay and the orginal cost of my refill was $50 dont waste your money here.

Excellent service, great people and comfortable environment ☺️💃🏾

Clean environment and professional service

Great prices very clean and friendly staff

I love this place I went in yesterday and was taken care of right away..my nails are amazing

I love Lily!She is the best at pedicures!!Friendly and professional and just the BEST !!

Pedicure was quick yet thorough. And couldnt beat the price. Technician was very professional.

I about love it very great service ... they do good eyebrows and nails as well as pedicures..

Listen i work at a warehouse and the nails that they do is amazing..and yes you can say they kind of expensive but the nails last me....i love what they do....im on my way 8/4/18

I go here cause its convenient but they dont accommodate you if you change your mind about color they make you pay or if u broke a nail right after you get them done they make you pay .. they make up prices as you sit there . I paid 35 for mine which was a refill with 4 broken ones .. but wanted to charge my daughter 30 for a refill with her while set complete smh .. wasnt gonna happen .

Great locationHours are greatSalon offers a lot of servicesStaff was very niceMy nail tech did a great jobI will most definitely be back oh and the prices are spot on

Love this place! Theyre nice, professional, quick and excellent with gel nails😁

Took my niece there last weekend and we waited at least 3 Hours come to find out their prices not the same as in their brochure only to find out that its for overly not for a full set very disappointed

Good service and prices

Very good service !! Staff is welcoming and friendly !!

.wonderful environment professional never in there for hours in and out .

Nail techs here are friendly, I usually go to Lan, Lily or Vic, cant never go wrong. Ive been to few salons in the area but none are nice and clean like this one.

Awesome service, super clean shop & QUALITY nails!! My forever go-to!

First time here & i love it!!! Great service

Nice, clean and friendly

Great customer service and work with my girlfriends nails

They okay...

My favorite nail salon