I travel frequently for work and have been to locations all over the country. I visited this location for the first time and didn’t feel welcome. Upon checking in, I was made to fill out a form. While that was understandable, the man at the front desk then decided to take a call in the middle of me speaking with him. I waited patiently as class started. He continued his conversation until I asked if there was anything else needed from me. He then asked me for my credit card to put on file. I have been to many locations and have never been asked that. I also know for a fact that he knew I had a top tier membership and my account was in good standing. I didn’t have my wallet on me at the time. Eventually as I waited for him to address me, he brushed me off while continuing on the phone. While I will continue to visit this location until my visit is over (and the trainer was extremely welcoming) if you don’t look like their “typical” clientele, you may not feel comfortable.

This is a great workout every single time! I am so much happier after I go to orange theory

OTF WeHa is awesome! Instructors are AMAZING and its a guaranteed great all-around workout. Every time.

Ive been coming here for two years. The ONLY time I dont work l out here, is when I work out on vacation. This gym is amazing. From the owner to the staffs.

The Coaches and Staff are so amazing and so encouraging. They bring energy and enthusiasm. You will reach goals you never thought possible!

A new class starts every hour never too late to get in shape

Ive tried a lot of different workouts and gyms over the past twenty years, and none have come close to matching the results Ive seen in ten months at orange theory. The coaches are great, the atmosphere is great, and I feel better, sleep better, and look better.

Amazing, fun and friendly atmosphere. Never get bored because everything always changes. Biggest competitor is yourself which truly keeps you motivated and working hard. love it!!

Every workout is unique! That’s what keeps it so interesting. You never know what to expect. It’s also the most calories I’ve ever burnt during a group class. The instructors are awesome at motivating and sustaining your engagement and determination throughout the workout

Busy day? Of course! Orange Theory training keeps me looking good, feeling good and healthy. With a one hour investment, Orange Theory Trainers bring out my personal best. The monitored fitness class(es) promote optimum personal training, insuring that the rest of my day runs on high energy. Everyone loves success - Orange Theory delivers!

Super great workout. So much easier than trying to do it alone. Lots of positive energy, cardio, weights, abs, rowing, and you feel like youve really accomplished something in 1 hour. Try it!

I did a drop in while traveling for work. Coach Michelle gave me 2 great pointers on form! Great experience!

Great studio!! Coaches are very good and very motivating. It literally changed my life. Started 2 years ago as a slow walker. I am now a runner. Love it and never thought I’d say this but I am actually looking forward to the workouts. If it happened to me, trust me, it will happen to you!! Stop with the excuses and go to Orangetheory and give it a try!

Best one-hour workout you can get. I love not having to think about what my workout will be that day. The not knowing also adds to the intrigue and intensity.

Orangetheory is the absolute best and the coaches at this location are phenomenal! So supportive and they make the classes fun! I like this location better than the Glastonbury one; much more spacious and more lock-able lockers.

The classes and staff at West Hartford OT have changed my life! The coaches are amazing, the members are like family, and the front desk staff are phenomenal. I travel and visit many OT gyms and West Hartford is the BEST!

I love that the workout keeps moving around, u never do one thing for too long which pushes u to work harder knowing youll be moving on shortly. I love that the instructor corrects u if u r doing an exercise incorrectly. I love that it is aerobic and full body! It is a very warm, friendly, and supportive environment! It is a tough workout so keep that in mind.

This place is amazing. Workout is essentially hiit training but with upbeat loud music and a coach thats pushing you to work harder. Not only can you monitor your own results as your working out but your coach is to. Even though there are a number of people in the class you still get that one on one attention to form and modifying workouts for injuries. It was amazing. Like a fitness party. Will defiantly be going back.

I like the circuits that are involved but most importantly the support from the staff is what locked me into wanting to join!! My first class with Casey was awesome and she was so patient with me. My welcome from Amy, Javier and Bailey was outstanding!!

I had gotten bored with my previous workout routine and needed a little push. I found it at OTF West Hartford. The coaches are supportive and motivating as you are challenged with a variety of workouts. If you stick with it, you will get in the best shape of your life.

Excellent pace, allows customization based on your level of fitness, and you dont have to think which exercise to do next!

This is a total body workout that is very effective and fun! Orange Theory in West Hartford offers amazing instructors and a great atmosphere. You will be pushed and you will be better for it!

Its the perfect gym for me! Classes are scheduled. They vary the routines so its never boring and always physically challenging, the coaches rock, and my fellow workout buddies are super supportive (we really cheer each other on!). Plus, it works!

Great staff. Workout is always super amazing. I feel challenged each time. You are the best!!

If only it were a little less $$$$ but so totally awesome.

The workouts are new and fresh every day, plus the coaches will push you to be the best you can be. I can never get enough Orange in my life! :)

These guys deserve a sixth star for the quality of workouts they provide. The workout changes every day and the superb coaches make it worth your while to get the hard work done.

Ive been a part of many gyms and this is all and everything I need in my life...functional movements alongside strength building movements. And the Cardio aspect on their “flex deck” treadmill is amazing. Easy on the joints for those weeks where many miles are covered. The interval training on the treadmills makes it VERY challenging. Every single day is a different routine. Changes often and makes it fresh every time!! OTF for LIFE!! This is the multivitamin of workouts.

Wonderful workout with fabulous trainers. Actually enjoy going each day - always something different with a new challenge but same old support and encouragement.

Great variety, keeps things interesting!! The equipment is well maintained and always clean. Staff is incredibly helpful, always motivating and encouraging during workouts.

I dont have to think. Covers all body parts. Great coaches. Dark room, loud music.Whats not to love?

I love that every day is different and it challenges me to give it my all to get more splat points than the last time I worked out. The staff is great and the coaches always keep me motivated.

I seriously love this workout. It has transformed me in ways I cannot describe and given me the confidence to start running again.

Love it! Great workouts & wonderful instructors who motivate you through every move.

Love this studio!! The staff, coaches, and workout are the best. If youre looking to spice up your workout, OTF Weha is the place to try! Hands down the best 1 hour workout out there!

I love Orangetheory because the workouts are so fun and different. The music and the coaches are amazing!

AWFUL CUSTOMER SERVICE!!!I was planning on doing the free initial class with the intention of purchasing the unlimited plan (most expensive) and I was treated with nothing but disrespect. From the moment I walked in, the front desk completely disregarded my existence. I had to say hello multiple times for any of the staff to even look up from their phones and recognize I had been standing there. When I stated that I was there for a trial class I was immediately shot down (I showed up 15 min before the class rather than the recommended 30min due to unpredictable work interference). The man at the front immediately said I could not take the class and had to wait over an hour and a half for the next class. He said the training could possibly take 10min but by the time we finished our back and forth 10 min had already gone by since I arrived (proving his point that he needed 30 minutes to waste both our times). He even said that my “free” class would end up costing $30 because it wasn’t my home studio. Needless to say, he left a bad taste in my mouth regarding this poorly run franchise that would rather argue with a potential member than to work with them and meet halfway.

Love the instructors. One of my favorite parts of my week.

Love this place, changed my mind set on group workout classes. They will kick your butt.

Awesome Fitness plans to meet everyones needs

After being a member of an OTF studio in Florida, the birthplace of Orange Theory Fitness, I struggled to find an alternative in Connecticut to founder Ellen Lathams HIIT concept. After moving to the West Hartford community, I was delighted to discover that a studio was opening 2 miles away. I began on opening day, and rarely miss the morning classes. The front desk staff and management have become friends. Many of the folks I start my 5:00 mornings with have become extended family. I value efficiency, results and the accountability that emerges within a group of like minded individuals (now friends). This is not another cross-fit variation or a traditional gym. You get coached and advised throughout your workout by professionals, they will work with your injuries as well as goals. Try it, get loud and enjoy the results.

Amazing staff and best 1 hour workout in West Hartford! Highly recommend!

Its a great and fun way to work out

By far the best workout ever!

Manager is impossible to get in contact with. Theyll tell you your signing up for a few sessions then enroll you into a reoccurring membership without your consent. Shady business practices.

If I could give it one star I would. THE MEANEST staff I have ever met. Please do not go here. One tried to get into an altercation with me. The most prissy place I’ve ever been to

Friendly staff and great coaching by Mike.

Amazing workout with great instructors!

Great staff, great facility, great workout!!!

I love this place!!!