To everyone, do not join this facility. The members are rude and nosy about every other members business. Especially about personal health issues. And if you contact management or ownership they blame it on the complaining member because complaining member refuses to interact with other members. Under law any unwelcome contact is considered harassment. But management an ownership refuses to do their job to ensure a safe workout environment. People have right to workout in piece without having to interact with other members. Ive come to the conclusion that I may have to sue facility and ownership for failing to ensure safe workout environment.

Know that when you want to cancel your membership, they require you to MAIL in a physical letter requesting cancelation. Making it very difficult on purpose.

Tue, March 9/21I travel on business and make it a point to have an Anytime Fitness near by.This weekend while working out, I was able to witness numerous personal trainers in action. As a personal trainer myself, I was so impressed with the techniques being used, the level of experience that I saw with at least 5 different trainers was mind blowing! Its rare to see this at one time and I have not witnessed it at any other A.F. locations which is why I had to leave this post. This is not to say other locations arent doing their thing...To find a really good personal trainer is not easy. In these dire times we all need inspiration and I assure you that this location will provide that for you!I made sure to speak with one of the trainers named Kyle and asked him to pass this positive message to the rest of these dedicated professionals! Hats off to you guys & Girl trainers over there, keep killn it!!!!

09/25/2020 Let it be known that I am no longer a member of this gym and therefore they cannot bill me.09/21/2020 Anytime West Hartford will bill you after cancelling membership and then inform you of their collection practices when you tell them to stop!Despite emails, texts, and grievances filed with the better business bureau requesting membership be cancelled months ago, they began billing me again until I filled out the official form (see attached).Additionally, after convincing ABC financial to stop drafting my checking, I was told that my account would be sent to collections unless I officially cancelled my membership.The payment shown here on the official attached form, was an unauthorized transaction and reported as such to my credit card company. However, ABC financial made it clear that my desire to not to have money taken from my account does not matter. I finally went and asked in person at Anytime to have them waive the charge. It was not negotiable.Customers, especially long standing customers, deserve not to be a casualty of bad billing practices. If you sign up here, know that you will be paying for terms, not service. Know that you will be lost in their automated accounting, not billed for the use of their facility. Know that you are not buying service, you are rather signing over rights to your resources. Know that a company that is unwilling to waive $35.00 bunk charge after having you as their customer for nine years is a company not worth your time in court when they try to collect it.

Great experience overall. Very friendly staff and clean workout area. Would reccomend to anyone who has a busy schedule and needs to workout at weird times

Read the reviews before you sig up. If you want to be the member for ever, you may be ok, but cancellation is a nightmare. They will not let you cancel and charge moth after month, 100 phone call, emails, face book posts, no reply, until I had to drive up there, scream at them. Avoid if you want to cancel membership ever.

Great place, great staff.

Staff is very rude and unwelcoming to the point where I would never seek additional training from this facility. Entire staff needs to be retrained. I’ve been to multiple locations and this is by far worst!!!

Theyre after your money and not your health. Only join if you expect to consistently use it for 12 months or youre basically getting robbed

24/7 open, makes it easier for people who work at odd hours and that makes this place less crowd during peak hours as people who dont need training can come in when ever they want ... little expensive then other gym around this area though ....

Forced people to return to a mess, and forced to wear masks so they can keep charging your monthly membership. I asked for an extension until I felt comfortable returning to crowded and public spaces, but management did not care and continued to charge me during covid-19 when I wouldn’t go to the gym. I will not be renewing memberships for my wife or myself. Go down the street to the gym in WeHa center for the same price and much greater facilities.

I have been a member of 2 other gyms in West Hartford over the years and this one is the best. People are friendly in the equipment is top notch

I am beyond disappointed with the response to covid-19. My personal training membership was frozen during the months of quarantine. My membership was unfrozen and i began being charged $200/month without my knowledge or consent in July.  I have no interest in working out in a gym during a pandemic and I am not interested in virtual training. When I called to cancel my membership, I offered to pay a cancellation fee. I was told there is no cancellation fee, I would have to pay the entire balance ($200/month until Feb!). This gym has no care for their members health, safety or financial burdens. Not to mention, the trainer I had initially signed a year contract with is no longer at the gym. This gym has no leniency, even during a pandemic and even when I reasonably offered to pay a cancellation fee.

They are expensive for a family package.

Clean and Nice! Friendly Staff!

Ive been a member here for years and have always enjoyed this gym, and I just recently finished doing the 6 week challenge. It was very beneficial and helped me develop better eating and lifting habits. Good facility and great staff, would recommend joining.

Its a very nice, clean facility and the staff are very friendly. The group classes are led by some very awesome/knowledgeable people. I occasionally have to wait for some of the free weight equipment, but I definitely appreciate that they have an actual squat rack/barbells, which not every gym has.

Follow up #2 - 9/25/19: The gym finally refunded me after I filed a complaint to the better business bureau.Follow up 9/25/19: I called and left an additional voicemail two days ago and received no response. This morning I have attempted to call several more times, and the phone line goes dead. I have reported the charges to the bank and will proceed to report this business to additional overseer organizations as time goes on without a response. I will additionally call anytime fitness each day until I am responded to.———————I met with the manager in 2017 to cancel my membership when I moved to Denver. I noticed last April that I was still being charged a monthly membership despite being assured I would not be. They reimbursed me Over $400 and told me I was officially canceled.I noticed last week they started charging me AGAIN out of the blue this year. I still live in Colorado and have had no contact with them. They owe me $595 in fraudulent charges.I have tried to call to be reimbursed yet again, and have not had my voicemails returned and now can’t get through their phone system. I wonder how many other people are being charged without knowing it?

I had a membership with them YEARS ago, stopped at the soonest possible moment. The gym was fine, but a little bit expensive for what it was worth. They just started sending me robotexts over an internet phone number that I am unable to call back. I asked them to stop but they continue. Shameful.

I completed the 6 week challenge recently and I can’t believe I achieved the goal of 6% body fat loss!!I throughly enjoyed the small groups sessions with all the great trainers and attendees that provided motivation & support throughout. I learned so much about strength training during the course of this challenge. Special thanks to my trainer, Sarah for always correcting my form and pushing me to hold that plank for 10 more seconds!Definitely joining the Anytime Fitness family for the rest of the year!

I have been a member since inception. I belonged to a gym for years which has a pool, steamrooms, saunas, free towels and laundry service. It was great but way more expensive than ATF. ATF is a great value - excellent trainers, positive atmosphere, a clean facility, and staff always willing to help. The place has a great vibe. You can feel it when you first walk in the door. Members are seriously interested in good health and physical well-being. I always leave with a smile on my face.

Be very leery of doing business with these shady people. They will bill you for services you do not receive, they have cryptic cancellation policies and are about as dishonest and you can find. I will not do any additional business with them based on my experience with their W. Hartford Results Driven Fitness. Dont give them your credit card info for recurring payments. They fraudulently changed me for a month of nutrition coaching after I requested cancellation a month prior. I politely asked to have the charge reversed as at no time during the month of June 2019 did I receive coaching services, nutrition advice or even attempts to contact me even though they were charging me for these services. Crooks...period.

The gym itself is great, trainers are super friendly and helpful too. I’ve been having the worst customer service (by the office staff) right from the beginning. They couldn’t care less about YOU as long as they get the payment. Sad to say, but I’m never going back.

Ive been coming here for years - and I do mean years! The support Ive received from my trainer, Mike C, dietitian, Jenn B, has been what has kept me going, working toward my goals, creating new goals, and stepping out if my comfort zone. All of the other trainers and staff have also been wonderful, offering their heys, hows it goings, and all types of encouragement also makes it a pleasant and inviting gym.

Always a pleasant greeting, a clean, easy environment. Never intrusive, no attempts to sell up. The first gym Ive experienced that allowed me to draw up my own personal work out plan, with the advice of an experienced expert. Many interesting special events - Im not a team sports person, but the dodgeball event sounded like a lot of fun.I highly recommend Anytime Fitness. :)

So in terms of facilities and personnel, I 100% recommend the West Hartford branch of Anytime Fitness. The coaches Ive interacted with have all been friendly, enthusiastic, and helpful, and the equipment and building are always clean and well kept. I joined up as a part of their Six Week Transformation Challenge, and between the group classes, the private sessions, and the meal planning Ive seen some really awesome results. Coming out of the challenge, Im going forward with the standard membership, which doesnt include group classes but does still include a monthly check-in with the coach Ive been working with during the challenge.That being said, I do want to note that, while I won the challenge and earned a full refund of my deposit, success is definitely not a sure thing as you might be lead to believe when you sign up. My partner did the challenge with me, went to every class and followed the nutrition plan to a t, and still fell short of the somewhat arbitrary target body fat loss, forfeiting a pretty sizable amount of her deposit (though she did see some incredible results). Despite that disappointment, were both so pleased with the results and the environment that were continuing with memberships past the challenge.Basically, as gyms go the vibes are good, but like all gyms the sales pitches are pretty pie-in-the-sky, so be wary of being slick talked. Dont sign up for a challenge unless you can accept not seeing a good portion of the money again.

I have been a member of Anytime Fitness since April and love it there! I went as a guest years ago and loved it, as well. The staff is very friendly and helpful, and the gym is always very clean and neat. Any guest Ive brought loves it as well. The best part about it is the fact that its open 24/7!

Question When was the last time you joined a gym that you had access 24 hours a day 7 days a week?Question. When was the last time you could get a quick workout in before Christmas, Easter and Thanksgiving dinner and all 8 days of Chanukah?Answer. Anytime Fitness West Hartford. All you have to do is sign up with Chelsea and she will hook you up with your own key to the gym that gives you access 24/7. (Probably first time you heard this expression and its actually true)Confessional: If you are like me and work crazy hours, joining Anytime Fitness takes away any excuse for not getting to the gym. Since joining Anytime Fitness in January i have not been able to lie to myself and blame work for not having time to go to the gym. And if you knew me then and see me know you too could see the difference. I went from a lazy couch potato to gym member of the month. If you want proof just ask about it when you sign up. Everyone needs goals and that was mine. Anytime Fitness preaches healthiness and gives everyone a chance for an active lifestyle.I am confident to say, if Michelle Obama visited Anytime Fitness she would give it an endorsement for the way they help fight against obesity and keep kids as well as adults active everyday in different and fun ways.

The trainings are good but they loose trainer very often to the point that I was with 3 different traines in less than a year. The facili9 are ok. THEY NEVER PICK UP THE PHONE SO BEWARE. Now their reception staff can be rude, they are also sore losers as soon as you want to cancel they give you an attitude.

I have always been a sports person rather than a gym person, but after college I had to start going to one, and I tried a couple before I settled on Anytime Fitness in WH. I have been here almost a year and I am very happy with it! I have started to do some weight lifting and since they expanded, there are more areas and options which is great! I have found the perfect time slot where its not too busy and Im going with it!

About $30 a month, 24 hours, 365 days, great staff, clean, and you can get into ANY anytime fitness in the country.Convenient location, great equipment, and even a back room where they have heavy ropes, astro turf, yoga room, and more free weights.This place is great for any schedule, almost any price range, and any level of fitness. If your looking to bulk up or slim down, they have the tools you need to do it.

Excellent coaches and great group classes. Highly recommend!

I went to go to my amazing trainer yesterday and walked in and she was no longer working there. The staff there didn’t even know that they let her go and now i’m supposed to have training today and STILL nobody has contacted me from Anytime Fitness. How does a manager not know that they fired someone? Lack of communication and profession at Anytime Fitness. I will be cancelling my membership and my training ASAP and will be getting my money back that they just took out yesterday. Not happy at all.I pay $200 every 2 weeks for training. I called today to cancel everything and they said they can’t do anything about it except for get me another trainer and “figure out a solution”. I picked MY trainer because i feel comfortable with her and she has pushed me to show so much progress. I am not going back to Anytime Fitness, and yes they still will be charging $200 out of my account for the next 3 months even though i will not be going back to this gym. Nice to know they try to satisfy all their customers. Very disappointedI have recently sent in my lease agreement and plane ticket info to Anytime Fitness, because i am moving to Florida. So again, i told them i wanted to cancel my memebership and training. Today, they have taken out another $200 out of my account. They say it’s not about the money, that it’s about their integrity. Definitely not happy

My favorite gym in the area. So much more personal than the big ones. Staff are terrific!

Fraudulent practices, will never process your cancellation and aggressively try to collect on payments they know theyre not owed. Signed up for a month to month membership and informed the gym that I would only attend for one month, and to process my cancellation the same day as my application so that I would only be billed for one month. Anytime fitness claimed not to have a copy of my cancellation notice 6 months later even though I provided my own copy to them in the mail. They then turned me over to collection for a full years dues (and still growing).I reported them to consumer department of financial protection and better business Bureau. Beware, do not give them your credit card pay in cash.

I just renewed my membership here for another year. I have been a member since they opened in 2010 and have not been let down yet. The staff is very friendly and accommodating and the new expansion is pretty awesome as well!

I joined the 6 week challenge and I must say it was by far the best decision I’ve ever made in regards to my fitness journey! 5.6% body fat down, and 10 pounds down!

I signed up for the “free” 6 week challenge that was advertised on Facebook.I loved the challenge, followed the program, made friends, and lost 29lbs in 6 weeks.. It’s a great opportunity to jumpstart your training. The trainers are good, the class instructors are helpful and encouraging, and both cardio and strength are great workouts. I loved the small group sessions working in a smaller group with a trainer. Good personal attention and time to refine your workouts.What I didn’t like was that the classes were sometimes really crowded, as was the gym, and the upselling throughout the program.

Great kind service! A really well maintained and clean location! It served my needs perfectly

Nikka rocks! Great trainer, Im down 30 pounds, down 5% body fat, up muscle mass.

This is the best gym in the entire world! Such a clean gym and the community feel is unbelievable! Words cant even describe it!

Great facility. Very easy to get to and lots of parking.The manager and staff are friendly and helpful.Exceptional customer service.

This gym is fantastic. All of the employees are always smiling, and creating a friendly environment. In terms of cleanliness, the only word to describe Anytime Fitness - West Hartford, is pristine. Not only is the staff constantly cleaning and maintaining, but this attitude rubs off on every member as they take pride in keeping the gym in the best condition possible. Everyone who takes working out seriously has days where they mentally feel that they cannot get their workout in at the gym, however one of the biggest ways to battle those lulls is belonging to a gym like Anytime Fitness in West Hartford because the overwhelming vibe of positivity really makes you want to go to the gym, regardless of any mental restraints. I have not personally had the chance to participate in any of their bootcamp style classes, however i plan to soon because they look awesome. Bottom line (coming from someone who never writes reviews unless he actually cares about the place) is this is an unbelievably great gym!

The gym is very dirty and all they care about is money. I get it it’s business but it’s all so fake.

This gym has many good features but it is not clean. Whenever you go into the bathrooms there is always toilet paper on the floor and the trash cans are always full. I have been a member here for a couple of months but I have never seen anyone cleaning.

Loved this place. They have 30 min strength classes which comes free with membership. Friendly staff and great encouragement from them.

Excellent gym. Allows you to do your workout without a sales pitch. Friendly environment.

Beware of their cancellation policy before you join this place. I ended up paying for extra 4 months after several painful Phone calls to their billing company in order to stop them from sucking my credit card every month after I moved out of state. I have never seen a gym with such difficult cancellation process.

Ive been a member of this gym for 3 years now and have no plans of looking elsewhere. Prior to this, I was a member of another local gym and was not enjoying the feeling of being an average joe at the Globo Gym.The equipment is well kept and up-to-date and, with the recent addition, there is plenty of space during peak hours. Looking forward to seeing you there!

This place is cool. Im a regular and it is expanding. It will be just the right size

After coming over to the States from the UK and being a complete Gym Shy person, I really wasnt looking forward to joining up. But after eating my own weight in junk food since arriving and needing to get fit due to health reasons, I decided to go for it. And I have to say that I have really enjoyed my first couple sessions with PT Shawn, and have signed up for 6 months - which has really surprised me as I thought I would hate it!

I really enjoy this gym, the staff is really friendly and helpful! Within the past month or so, it has become so overcrowded, but they are doing renovations so hopefully there will be more space soon!

Ive been a member here since September of 2012. I have nothing but great things to say about this place. All of the staff and trainers are very friendly and helpful. In particular, I remember speaking with the owner about replacing a broken medicine ball that I used in my daily workout. Within a few days of talking with him, there was a brand new medicine ball at the gym. Cant recommend this gym enough!

Loved anytime fitness. The highest level of workout in the CT, Clean and great pricing. 6 pack on the way!

I like this gym but have become frustrated with the trainers interrupting my workout to ask me to get off of a machine so that one of their trainees can use it. Has become a regular thing and it is very irritating.

Just joined and feel right at home. Friendly staff and top notch equipment.

If you want to grind. No better place

Dont do it!!!! They suck you in with their goodie goodie nice talk and then whamo, they stick you with $1,000 dollars debit!!!! I never used the gym, told them to cancel the membership, Manager John said sure. 4 months later a debit collector calls me for 1,000 dollars. They are scam artists and not worth a dime. I will be taking these crooks to court!!!!

Nice selection of weights and machines

Great & Clean Facility, if you are going here for cardio/classes or crossfit-like functional training, it is probably perfect. They have some free weights but lack equipment/space if you want to weight lift e.g. no Olympic bench, if you want to use barbell weights, you have to go in the only cage to do it) It gets surprisingly crowded with more than a few people in the free weight area at a time, and if you go during normal peak hours, expect to wait for what you want to use. I ultimately decided to leave this gym for that reason, but otherwise it was a good experience.

Dirty gym. $50 for a training session you share with 3 other people, where the trainer just hands you a sheet with workouts on it and says do this then walks away. overpriced

Very, very clean. Staff is professional. Never have to wait for equipment and always a place to park!!!! Great place to workout.

Strong emphasis of wellness and nutrition.

Coach doesnt respond to texts after the initial session, puts you in group sessions without asking (when its supposed to be 1:1), and the office staff is not helpful when trying to change coaches. Requested cancelation.

Coach Shawn is awesome 24hrs even on weekendsUpdate:I got in car accident I joined about 2 years ago so I stop going my back and foot was so much in pain Im doing better so Im thinking of going back when everything goes back to normal

Loving the environment here!

They are thieves.

24/7 gym with a wide range of workout options. Beyond your typical weights and treadmill choices. Friendly staff. A little on the expensive side for a monthly membership but can be worth it if you make the most of the hours and options.

The place to go when you want to work out. Anytime.

Great, clean and comfortable 24 hours gym

Love it. Great staff.

24 hour access, great training

This location wifi, although it can be slow.

Great gym, excellent machines, nice people!!!!!

Chelsea rocks!

Too small