If I could I would give this place a negative star. Front desk and management super rude, wouldn’t even give me their name or let me talk to a supervisor. Bathrooms and showers are old and gross and they don’t have steam room, and the sauna is broke. They don’t give towel services eitherI would never go here

Been going here for over a year now. Great gym and friendly staff. For some reason, they close early on Saturdays and Sundays which Ive never understood. I wish they would change this policy.

Do NOT try out this gym. After taking my contact information for a trial, they have refused to stop calling me for 6 months about a membership, sometimes calling multiple times a day, despite having asked numerous times to be removed from their call list. This is a terrible business, and under no circumstances should anyone go try this gym. There are plenty of great options in the city at a similar price point that have a reasonable level of human decency.

Slimy billing practices could a bad sign. After WSC-Georgetown closed, the management of WSC-Glover Park, a legally separate institution, seem to have copied over their recurring billing charge details. Without approval I found myself paying for months. When it was pointed out to them they argued with me, although I never set foot in their gym or had any interest in it. My point is that an absolute lack of principles here could very well be reflected in other matters, affecting all customers. A bad place in one area could be bad in all.

Pretty expensive for the state of the equipment, and hard to get out of the contract if you move away or something from what Ive heard. Granted, its still a pretty comprehensive gym, with a pool and a basketball court for free plus stocked showers and complimentary classes.

Over priced and not enough space or equipments. Still waiting I. Then to give us towels 😅

Friendly staff, bright airy top floor. Good adherence to social distancing.

Decent gym, doesn’t give a single ounce of care to fix any of their machines. The laziness is topped off with the most recent taking down of a clock that needed a new battery without replacement for 2 weeks.Manager refuses to speak to anyone, do they even exist here?2/25/21 - Have made contact with the owner, awaiting a response

Great location and more than enough equipment. #TEAM FITNESS!!💪🏽

When i come here i feel like the staff is going to hurt me, they are rude to the max.

It absolutely pains me to have to write this review after being part of the WSC for more than two years now. The gym was never perfect and of course had a lot of areas it could improve on but that is what I had gotten accustomed and had expected from my neighborhood gym. But after seeing them making one negatively impacting decision to the next in the span of the last year, I had to write a review to possibly get the attention from the right people. The staff on the ground is forced to face the consequences of the management that had not handled the COVID response professionally. After their Dupont Circle location had been subjected to scrutiny from the Washington City govt. all of a sudden WSC management decided to take reactionary yet extreme precautions at a location where members were doing their best to protect themselves and their fellow gym members. The gym in the last week has decommissioned over 60 percent of their equipment without a notice to its members. Yet, the capacity of the gym continues to be the same as before these changes which is 178. With 60 percent of the equipment gone, there are not 178 spots in the gym for members to exercise at. This has resulted in members over crowding in areas to wait for the equipment to be free, which one could argue is opposite of the intent they were going for. Instead of holistically looking at the situation and may be utilizing some of the closed spaces such as the Basketball court and Group exercise rooms and turn them in to stretching areas OR cardio zones, the management decided to simply decommission the machines instead of doing logical reorganization of the gym. There also seems to be a huge communication gap between what is being used by the members and what was left behind. Some of the regularly used equipment was removed to accommodate never used equipment. And the next step to the over crowding issue, will be SIMPLY ADDRESSED by policing the gym floor instead of solving the root of the issue. Prove me wrong because that would be sadly the right thing to do.

Horrible!! These people are crooks stay far away. Have had my wallet and other personal items stolen here not a safe, clean, or worthwhile gym. they make it impossible to cancel as well.

A seedy place that keeps spamming former members with hidden number, leaving voicemails with ads in them. Do not give them your number, do not trust them with billing and better yet, never go inside that building. Oh and they still owe me $60 that they never paid.

The place was never working, equipment broken, TVs had not worked for—well, ever on many of the machines. The only kind people were the cleaning crew who clearly tried their best to keep up. This club is less than one star. I am immunosuppressant snd cannot workout at the gym. Initially, I spoke with the GM and they said I could place my membership on hold until the pandemic was over. Then, I check my account and there are SEVERAL smaller charges from them from the last SIX Months! (Yes, I didn’t catch it for medical reasons). Now, apparently they say I had to have canceled. So, one person says one thing, then another says another. When I tried to go in many times after that I was unable to get ahold of anyone who could help. So, now it’s going to get messy. If someone is reading this snd has the same issue there is a huge lawsuit going on now against the parent company, JOIN IT! I love the fact this gym was so close, I HATE the fact that they are sneaky money stealing meanies!

I want to confirm a recent reviewers description of the gym: Decent to subpar equipment, often crowded, but the worst part about this gym is the customer service. Trying to cancel a membership or deal with unauthorized charges is like pulling teeth. Keith Barrett is harder to get a hold of than the president. The incompetence of him, the staff, and corporate offices is unfathomable. I have been trying to cancel my membership for months. Email. Phone calls. No response. And then after six months of no activity on my credit card, there is a huge charge from WSC. Would not recommend

Ill love all staff and this is my 2nd home

This place is good but it needs some improvement.

This gym is tantamount to a criminal enterprise. They continue to charge fees in spite of the gym being closed. Ive requested to cancel by phone and email multiple times but they dont help and they dont want to. They just want to take your money. DO NOT join this gym. Id recommend another one even if more expensive. This company is not to be trusted. Google them, theyre corrupt.

I never write reviews but this has to be said: Washington Sports Clubs (and their parent company) could not be any more shady. I *literally* could not speak to anybody to cancel my membership after the pandemic struck. I was moving out of state and there was absolutely no response from the company to any contact I attempted. All WSC locations seemed to have their phones disconnected, giving a generic Verizon message. Nobody responded to any emails, and the gyms themselves were closed all while they kept on charging people for a service nobody could use. I sent a cancellation request via certified mail but I still had to call my bank and block WSC from charging me because this company is so incompetent and shady. The gyms and price are decent but DO NOT fall for it. Go literally anywhere else...you will regret joining WSC.

I enjoy going to the gym and working on strength and form. I like to use a variety of machines and free weights. Unfortunately this particular location has a unique mix of unsafe, outdated, sparse, and grimy equipment that adds frustration to probably everyones routine. Ive seen a few bros get a little short with each other because of equipment hogging - which is not hard to do when there is not enough functional equipment.If you are a fan of jogging on the treadmill, stair climbing, or getting on the elliptical youre probably okay (?) although I recall seeing a lot of out of order signs on their machines at one point.A refresh would do wonders for this location.Regarding the nice response below. Thanks for the additional information. I wrote the original post on 7/14 and found the email (after much digging) regarding updated safety policies dated as 6/22/2020. I will eat my words re: not receiving notice.

Decent to subpar equipment, often crowded, but the worst part about this gym is the customer service. Trying to cancel a membership or deal with unauthorized charges is like pulling teeth. Keith Barrett is harder to get a hold of than the president. The incompetence of him, the staff, and corporate offices is unfathomable. Would not recommend.

All gyms are open longer I think they have difficult office hours to go with those hours, it seems to me that it favors employees more than customers all clients can go after work and when we go it is already closed they should give one hour plus 9 at night. or maybe 9.30 I arrive at 8.30pm I only work 30 m and closed.

Excellent club!

I have never done this before but this gym is so bad I feel like I have no choice but to warn others.1) The gym itself doesnt have a good variety of workout equipment and the very little they have is very worned out.2) They were charging my credit card while the gym was closed during the pandemic until the disctrict told them they would get sued if they continued (they have gotten sued before for their billing practices).3) sent out an email saying they could not give the money back but they would simply give us a credit when they reopened.4) no credit was given and they continue to charge my account.5) atter a complain they finally gave me a credit that would apply towards my cancellation fee.6) They decided to change their hours from 5 am to a (NON-MANDATED) 6 am and this is fine; however, I am in healthcare and this took away my ability to continue to come in. I decided to cancel my membership since they pretty much told me it may be indefinite.7) So I told them that I would need to cancel. They tell me that I have to pay for an additional 45 days to cancel. I told them that they were charging me when the gyms were closed.8) they charged my account on August 1st and I cancelled on August 8th. So I told them I would want that money back and they said the 45 days can not include money I already paid. I told them that I can not go if they change their hours. So basically it is not 45 days notice for me but 68 days notice since they would not count the rest of august as part of my cancellation fee.9) why in the world do they even need 45 days notice when you are in a month to month membership???? because they are special??10) They charge me a YEARLY FEE because my new year started AUGUST 1st so I still have to give them this fee even though I can not attend at all because of a choice they made (NOT MANDATED). and trust me it has nothing to do because of cleaning practices. Yes I did not cancel on time but it was only 8 days!! and I had to cancel because of a choice they made. who would pay for something they can not use???11) after all the fees I see another charge for $10 dollars. I had finally settled with the idea that I would eat all the fees and look in my bank account to see they are still charging??? I called to ask why are they still secretly charging my account without telling me? they say it is a cancellation fee. so I asked what is the 45 days exra fee (68 days extra for me)? the yearly fee??? so to click a button they charge ten dollars extra. I told them I have HBO and Netflix and when I cancel there is no 10 dollar fee to press a button and they certainly do not tell me I have to give them 45 days. Even when you rent a place month to month you only give 30 days and they do not ask for a yearly fee and 10 dollars fee to press cancel. Why are they so special?? it is ridiculous. I am sending the info to consumer affairs. Anyone reading this please send me directions to the right BOARD to make a complain about this. thank you.

The place is not safe, this is the second time my things have been stolen. They do not solve anything more than to get the money out of our accounts from there if they are effective. every year they raise me $ 10 dollars.

I had membership here for over a year because I wanted to save a bit of money compared to Vida gyms. This gym has a third the number of free weights and limited machines. The mens locker room is dated and smells. I would suggest paying the additional $40 or so a month for a gym that youd actually like to be in.

I just want to warn others!!!! This gym overcharges especially if you try to freeze your account so just be careful. Check how much theyre charging you every single month and be in touch with them IRL if there are any problems. Itd be a perfectly great gym if not for the messy payment situation that I know a lot of folks have been victim to.

I’d like to change my review to 4 stars, as the staff has changed since my last review. Jerreh is wonderful and always makes himself available when I have questions about training, billing, classes etc.The front desk is capable and friendly.The lovely ladies in housekeeping are nice and keep it tidy. I come to this location in the evenings and it’s always clean.

STAY AWAY! LOTS OF HIDDEN FEES! CANCELLATION POLICY IS EXTRA COMPLICATED SO THEY CAN RIP OFF EXTRA MONEY!CUSTOMER SERVICE IS USELESS AS WELL. BETTER PAY EXTRA 10%-15% BUT SIGN UP FOR A DECENT GYM ELSEWHERETL;DR - OUTDATED GYM WITH OLD EQUIPMENT, VERY SHADY POLICIES, USELESS CUSTOMER SERVICE.

Was charged for a membership that was canceled back in February. IN September though I called and the sales rep tells me how he can give me my money back but then tells me he has to take another customer comes back and tries to make it seem like he hadnt just told me that it was in fact canceled in February and he could refund me my money and then tell me more about the lack their of of the facility. I asked to speak with a supervisor and yet he still talked over me not giving the phone to someone who could actually assist me!!! the worst service ever I though in February when i canceled my membership that the customer service was bad but it has gotten worst since then!!!

Large, dated/worn out, and dirty gym that is often too packed to get in a decent work out during the evenings. Always frequently has machines that are out of service. Even over the course of a few years they never introduced new equipment. Despite this the price keeps going up. One star is for the fact it has a 25m pool.

I love it. It has everything I need and want.Not the most fancy out there. But the price is good (53$ per month with tax), the gym is big, you have a lot of classes and the working hours are great.

Scamming customers for services not provided. Still charging fees during a pandemic and will not return phone calls or emails.

DONT! They steal your money. The gym was ok but then the pandemic showed their true colors. They had ruined people by charging them while many didnt have a job creating overdrafts. They kept charging me while they were closed. Their communication was non existent. Luckily my CC company took care of it. They did not and continue to not cancel policies. The attorney generals of several states, and dc, have slapped them or threaten lawsuits.

I was skeptical about joining given the reviews but the proximity to my home (10 minute walk) made it the most realistic option. I take advantage of the pool, sauna, and classes. I do not take advantage of the free weights or machines and cannot speak to their availability or reliability.I have had a great experience with the classes. This location has diverse offerings with engaging teachers that make this an enjoyable benefit. The pool and locker rooms are well equipped with with basic necessities. Unless you have very specific needs this gym should be well suited for the average user.

They lie to you to sign you up and they charge you a lot, for outdated interior and other things, I did enjoy the free classes that is offered, feel bad for trainers... Why lure you in to screw you over? I found a better choice LA fitness! Theyve promised me a lot and didnt deliver and deserve me. Plus if they lie to you the same way you have 15days to cancel, they wont cancel your trial and you have to wait for 45 days that you will be over charged. Ill post a pictures to prove it and if someone else had the same issue plz, comment down below and maybe all together we can make the case

As you go to this gym, you begin to wonder what the gym trainers/workers here really do. Nice people, but it seems as though they were never told to maintain the gym organized. Apart from the fact that people who go here have the worst gym etiquette i’ve ever experienced, never puts the weights/equipment they took back where it was before, i also have never seen anyone who works here walk by and put those weights back where it belongs. They simply just walk around, that’s it. You will come here and spend most of the time at this gym waiting on someone because it gets absurdly overcrowded, and/or looking for weights and equipment that are scattered everywhere. Don’t bother coming here to save some money, it’s not worth it.

Its an ok gym. Close to Columbia Heights Metro and it has a decent selection of machines. Unfortunately the business practices of this establishment are incredibly especially regarding billing. When I had to move to another state and cancel my membership, I provided everything that the front desk personnel asked for and was told that they had all the necessary paperwork and I was all set. Unfortunately they continued to bill me after the fact as if I continued membership. Avoid this place, getting out of your membership is more trouble than this place is worth.

Staff are great people and the gym is conveniently located, but if you have any sense you would avoid signing the contract. Membership is overpriced and classes are over crowded. They make it extremely hard and expensive to leave your contract. I fulfilled my contract and still had to pay $40 to terminate my membership - been a member since 2015. Early termination is $99. Youre just better off with other options.

This gym use to be excellent gym, but now the place has gone 100 to down hill. The other day there was pins missing on the weight machine, also, there was an abs machine that I love using but it over two years now the machine hasnt been return.

I’ve been a member here for about 6 months. I think it’s a pretty standard mass market gym. I wouldn’t go out of my way to go here, but it’s a good option if you live in the area. The staff is usually pretty helpful if you know how to deal with them. Of course it’s overcrowded-this shouldn’t surprise anyone, but I’m usually able to workout just fine. My number one gripe with them is cleanliness. Weights are all over the place. Racks are dirty. A lot of stuff in corners or by walls is dusty and it takes them a long time to get broken equipment fixed. They can also get better WiFi since they advertise it as an amenity and it’s super slow at times. The sauna and pool are a plus. No surprises here.

First, No Hidden Fees??? Once I first signed up the website says no hidden fees. Currently paying $10 more every month due to annual raise and I wasnt been notified by any Email or letter. Plus they also charge you one time annual fee each year.Second, Zero Customer Service!!! Checked in around 10am and front desk is not that busy. Asking the old lady about my billing issue and she couldnt give me a straight answer by looking up my account on her computer. When someone else came by regarding to the same billing issue, she started to look panicking and said, As you can see, I am the only one working here and I have other things to do; checking people in, answering phone calls.... My manager will give you a call tomorrow regarding to your concern. Gym is not that busy and if you cant multitask, you shouldnt be working at the front desk.

Reviewing for the 14th street location. Been a member for about 3 months during which they upgraded all the cardio machines. Ive also been training with Phil, who is absolutely fantastic. He is very knowledgeable and has really helped me achieve the results I want.

Terrible experience, terrible customer service, and theyve been hounding me via email despite multiple requests to opt-out (no opt outs in their emails). Cancelled a free trial after a miserable visit to their gym, yet keep getting blasted with emails. Dont ever contact them or visit their crowded, dated clubs. Youll regret it.UPDATE - 10 months after this initial review, WSC is still harassing me with phone calls and texts trying to get me to sign up. This is the worst run company in the United States.

Very convenient location for me. The GM is very friendly and always says hello by my first name when he sees me on the gym floor and not just at the desk where he can see my name when I check in.

The gym staff is very rude and allows their friends into the gym. I was attacked by a woman who was a friend of the manager and several gym member complaint about her since she was very aggressive and threatened to assault several members. The woman left several weights all over the place and was not using them. When people tried to use the weights she will curse at people and tell them that she is using them all at once (7 sets of weights ) then she went on to try to attack people who was working out next to her. The gym is always packed and everyone needs to share the working out space. She tried to assault me when I was doing squats next to her. Other members were also threatened by her for the same reason and 10 + members went to complaint to the manager since she seemed unstable. The manager responded “ she must just be having a bad day” I guess according to the manager that’s is a legal defense for assault or harassment of gym members who are not his friends. Simular incidents have occurred in the basketball court where they allow friends who are not members to get in for free without any repercussions. There has been fights in the basketball court and the police has been called on several occasions to the gym. There police was even called for a threat of a gun in the basketball court... guns are not legal in dc - the Tun has cameras but the managers cover all the bad activity and no manager is available when some problem erupts. It’s takes time for him to arrive to the gym.

This gym is absolutely awful. My biggest frustration comes with the complete incompetence of the employees who just walk around and expect customers to just become so frustrated that they leave. During my time at this gym, I was looking for a rope that attaches to the cable machine. This equipment is at every single gym. After a few weeks of not finding one, I asked an employee who simply said yeah people steal them so we stopped ordering them. They also mentioned that there is no cancellation fees, I still however was made to pay a cancellation fee AND had to wait 45 days/pay another month in order to cancel. This club is not worth the price, nor the hassle of their awful business practices.

I have been a member here for over a year so I feel I can give a good review. I lift weights and use the weight machines, but not the aerobic equipment.The biggest issues with this gym are1)There are too many members so youll usually have to wait to use the weight lifting equipment2) Many members try to superset so they will use two or more machines at once and leave a towel on the equipment they are not using so you dont use it yourself. This creates a bottleneck of people waiting to use a specific machine & makes it hard to get in and get out quickly3) Personal trainers not associated with this gym will often come in to train people and claim more than one piece of equipment & they are usually quite hostile. Im surprised the gym lets these trainers come in and steal business from the gym.This gym heavily recruits new members so it always feels like the overcrowding issue is getting worse. If youre considering this gym for strength training or bodybuilding, I wouldnt recommend it unless you live really close and arent too serious because its hard to get a good workout in a timely manner. There are 4 benches and 2 seats for free weights and usually just one machine for each specific body part.If you are considering it, then visit on a time and day that you plan to exercise so you get an idea of how crowded it will be. Also, dont get suckered into signing just because there is a special. This gym constantly runs specials so you should be able to get a discount regardless

Yes the staff can be less than helpful, but the gym has good equipment and the gym is well maintained. Also the maintenance staff is truly supportive and friendly. Worth getting to know.

Ive tried to cancel my membership multiple times and its becoming impossible. They keep telling me that their going to cancel my membership but instead just add notes on my account. Ive also talked to the manager personally on the phone and he tells that they encourage (not required)their members to come in cancel because they want you to see what they still have in store. I told Keith the manager that I no longer want my membership and I dont need nor want this membership and he said he was going to cancel it but they ended up taking out 2 payments for this month when I clearly said I dont want it. DO NOT GO TO THIS GYM THEY ARE VERY UNPROFESSIONAL AND DO NOT DO THEIR JOB!!!!!!!!!!!!!

This gym is great because it has a basketball/volley ball court. The staff are nice and friendly. Super close walk from the metro.

Good equipment, although some machines are often broken. Classes can be hit or miss, but they do have a few great instructors. My main problem with this location is lacking customer service and increases to membership dues without notification to the member. I had a 17% increase in dues without notification, when I tried to sort it out, I was informed that the club can increase fees whenever they want to. The lack of communication from the staff is problematic.

The management team went above and beyond to help me resolve an issue! Great customer service and this gym has everything you need! friendly staff!

First, the gym is good - large space with lots of variety. But...and I’ve waited months to see if the other reviews about customer service and membership are true and, yes they are. I was sold a package, and was immediately double charged. I had my membership cancelled and put into another package due to being “sold the incorrect offer,” which only led to being charged, once again, for the charge they said wouldn’t be taken out. This has been four months of this. The customer service email they provide, even then ones provided in response to the reviews, just leads you to a person who makes you feel like it’s your fault for accepting the deal you were sold, even if they don’t follow through on the deal. Don’t even try. They won’t give you corporate contact information - so just accept it. Absolutely worst customer service ever.

The gym is ok, but it gets one star for their trash upper management. Don’t expect them to be helpful or do the right thing. Any time you have a simple question it will be combative.

Nice gym, but I (like another poster) found that they were scumbags about ending membership. I believe made at least 4 separate in-person visits to the gym management, and spent 5+ hours waiting for or talking to various managers who told me different things. Finally, they accepted my cancellation and sent it to the central office for processing. Then, the central office e-mailed me and demanded that I call them on the phone because, although they had my correct credit card number every time they had ever tried to take money from me before, suddenly it was off by one digit when they were trying to close out the account, so they couldnt close it out. TL;DR: avoid this shifty joint.

The club is beautiful & clean wellManaged with great trainers 5-stars

Its not the fanciest gym in town, but for someone like me who pretty much just takes a few yoga classes and uses the elipticals, its everything I need. Its also nice to have a regional pass that lets me use the gym near work and the gym near home.

The are attractive because its one of the few gym with a basketball court in DC but in terms of cancellation there are just the worst even with a month to month membership you still have to cancel 45 days in advance whatever good reason you may have they just dont care.

This gym is absolutely ratchet. The only upside is the location.

I have been going to this gym for over a year. From the sign up process until now...this gym is a hot mess. The staff is rude and inattentive, they all look like they would rather be doing something else. The instructors for the classes are pretty good and the only thing that kept me going. I have held off on writing a review because I do enjoy the classes. I used to go to Planet Fitness for a quarter of the cost and to be honest...save your money and go there, Golds, or LA, Xsport. Honestly, just go anywhere but here. ESPECIALLY the Columbia Heights location. The staff is TRASH

This place is nowhere near as bad as the reviews suggest. Sure, its no paradise, they take a little longer than usual to repair broken machines and its far from spotless. But if you dont allow these things to bother you then theres an adequate neighborhood gym. There are always membership offers taking place so you can get good rates as well. A little competition in the area would do wonders but Ive lost weight and met my goals at this gym!

Vary clean Jim

The fact that I can walk here makes it worth the price. Its clean. The machines work. They offer a lot of classes and give you a few guest passes. They also have a pool you van bring ur kids to and offer swim lessons and babysitting. But I would like to be able to bring my teens to workout or attend a class but you must be 18. That and the fact that they only have one of most machines but an overwhelming number of treadmill/stepper and cycle machines. Its ok but not amazing. And if you cant get here easily its not really worth the price.

Very helpful place to learn important life skills. Im trying to get the hang of how to do less than nothing and still keep my job! One day I will master this art of sitting on my cell phone and doing nothing for hours at a time in front of my customers, but in the meantime all I can do is take note.

The family swimming pool is available only two days a week. On Thursdays it close at 4pm. Kids are in school until 3pm. By the time I made to WSC with my child is already 3:30pm. As parent I cant take my child here. (Sunday are the only days parents can bring their kids here)

If you live in the neighborhood, and are looking for a convenient gym. Go here. It isn’t nice, and is sometimes too busy. Completely utilitarian.

Phenomenal Customer Service! Extraordinary Manager!

People must always write reviews in a bad mood. Nice gym with all the equipment you could really need. For the size, it could use more benches and squat racks but will definitely get the job done

Pros: As a gym, its fine, no better or worse than your average college gym. The selection and number of machines is okay, and I never found it so busy that I couldnt get done what I needed to. Its also incredibly conveniently located.Cons: The cancellation policy and hidden fees are clearly meant merely to separate you from your money without your realizing it. Aside from the cancellation fee itself and the 45-day notice requirement, theres another ridiculous policy: Even if you do everything right (like going in person to cancel and providing 45-days notice), youll still be charged the annual fee if its not 46 days or more after the day you provided your cancellation notice.I was a three-year member and put in my 45-day notice before my annual fee was up, but because my yearly fee was due before 45 days elapsed, they charged me the annual fee. Its a scam.

Just don’t. Facility and equipment aside, you’ll never be able to cancel your membership. When you do attempt to cancel through methods other than literally shutting payment off through your credit company, you will basically be told: “Sorry the manager isn’t here.”For reference, I tried about three different times to cancel. Do they even have a manager???

Canceling your membership is like canceling cable. You cant do it online, or even over the phone. You have to go into the place and they take you to a managers room in the back and try to get you to not cancel by reducing your rate etc but it was still way too expensive for me. Also i saw an ad on the metro for pretty much all the other WSCs in the area for like $30 a month but not this one. I paid $70. And there is a $25 cancellation fee. What the hell?!?!I DO NOT RECOMMEND ANY TOWN SPORTS CLUB

Omg. Thanks so much everyone for your candid reviews. Ive noticed a trend of bad customer service with gym employees in the columCol Heights area...the customer didn’t let me cancel my membership even I had to back my country and already bought the flight, the customer were so rude 😡

Crowded classes, overly warm, and too few sani-wipe stations.

I’ve been a member for 2 years and it’s just ridiculous. The bathrooms are DISGUSTING, it’s a 50/50 chance of actually getting toilet paper. The stalls are nasty and look like they’ve never been cleaned. The fact that it costs $65 a month is ridiculous. Go to VIDA it is WAY nicer for almost the same money.

Its a convenient place. I am not a gym rat but like to exercise and like the variety (b- ball court, pool etc.). But have never had issue finding exercise machines either. Those that complain and have a Mr./Mrs. Universe routine then need to build a gym in their house. Or they probably had some bad luck or a bad day and just are being too critical cause they have an ax to grind. I believe it to be a nice gym with nice staff and accommodations. If I had to say anything is that for the membership it has it could be cheaper.

Ive enjoyed this gym overall, and the staffs customer service by phone and in person, but they will need to slow down on membership sales because its getting ridiculously crowded. And, I am peeved that they began promoting childrens swim classes heavily about a year after I joined, when there are not enough lanes in the pool to accommodate regular members. There are nearly free ($10 for a series of 8 classes) swim lessons at DC city indoor and outdoor pools all over town, and a YMCA nearby for kids and families. I signed up for a gym where adults go to work out. It would not be such a problem if the pool were not already too small to accommodate everyone paying monthly memberships, and if it were not the key reason I go to this particular gym. I often use the city pools, too, but was used of a different experience at a gym I pay for monthly.

Washington Sports Clubs STEAL FROM MEMBERS LOCKERS and ADMITTED IT and then say they are not responsible. They stole EVERYTHING from my locker, clothes, hair products makeup, shoes, everything after 12 years of membership with my ENTIRE OFFICE! THe manager said they THREW MY THINGS AWAY! Who does that?? The club manager ADMITTED he made a mistake but they REFUSE to refund my money or replace my personal items!! Dont join this club! WASHINGTON SPORTS CLUB!! DO THE RIGHT THING! REPLACE WHAT YOU STOLE FROM A LOYAL MEMBER! Oh, and the executive office offered to replace 2 items. NO WAY. What crooks!

The place is overcrowded and understaffed to maintain a breathable environment. You cant find an email online to cancel the membership. When I signed up, 5 people will have access to my email to give me personal training. However, when I tried to cancel, they become nonresponsive. The website quotes no hidden fees, but when I cancel according to the contract, I was charged 10$ twice, once for personal trainer and one for the general membership. They copied and pasted the same HereToHelp team to all the reviews. When the HereToHelp team reached out, they said that I cant cancel via email or phone, but I have to do it in person. You can join online in just a few clicks, but if you want to cancel, you have to do it in person.

Be careful!I signed up for WSC Columbia Heights when I moved here from Georgetown. I started work the next week and learned free gym was provided by my employer. I called to cancel and was told I had to talk to the general manager, and that he was unavailable. The associate told me the general manager would call me first thing the next day. He did not. I called two days later and once again was told he was not available and that the associate would personally deliver the note herself. Skip forward a week and I get a call from the GM. He said he did not have a record of when I requested to cancel (for some reason the associates did not record the date of the cancellation requests) and said I also could have cancelled in person (again neither of the associates mentioned this, and this is what I would have preferred, because I walk right by every day). I told him I did not remember the exact days I requested a cancellation but that it was within the 14 day trial period. He did not accept this answer and fought me to remember the exact dates I called (I was walking outside when he called and did not remember off the top of my head the dates). He did not accept that answer and moving forward he was belligerent when I told him I would fight any charges made to my card. I am now waiting to see if I am charged for a year of gym access I do not need.

** I had to edit my review because now after having tried to cancel my membership for 4 months, they are continuing to withdraw the monthly fee. THIS PLACE IS A SCAM!**Listen to the reviews. Everything that has been said about the poor customer service was only confirmed my own terrible experience.When I originally went in to see if they had any free trial options, I was instantly bombarded with the most aggressive membership salesman I have ever seen. I eventually signed up on a monthly basis because I was unsure of how long I’d be living in the area. In the second month they will charge you an extra $70 as a so called “annual fee”. This fee was never made clear to me when I signed and is completely unnecessary considering the $70+/month contract should already be more than enough to cover cleaning and maintenance (what else would the fee go towards). This is what prompted me to request the cancellation of my membership. Everything went downhill from there.After asking to cancel my membership and have the $70 annual fee refunded because I was only there for two months, they told me there was still going to be a $25 cancellation fee. What is the point of paying extra for the monthly contract if you still get a cancellation fee??After some back and fourth, the manager and I agreed that I would get the annual fee refunded as well as the following month because the cancellation wouldn’t be processed in time, but I would still be charged the cancellation fee.The next month came around and I got charged for that month. I had to go in again just to remind them to submit the proper paperwork to get me my refund.After I thought this nonsense was done, they proceeded to charge me for the month after that! I called them immediately asking why my membership wasn’t cancelled and they blamed it on me for not providing the proper paperwork. This is completely untrue especially considering I went in twice to ensure they did their job.Ultimately after two months I got my full refund and my membership cancelled.This gym plays fast and loose with your bank accounts. If you are on a budget and every dollar in your bank account matters, do not pay this gym. They will take advantage of you and your money unless you go out of your way to stop them.The only reason I give this place a star at all is because the gym itself is adequate altho lacking in the free weight department.

The equipment is old and worn down. It is very crowded and there is almost always a wait for equipment. Members gym etiquette is terrible. Dirty towels left on the floor and free weights are never put back where they belong. You will find them scattered all throughout the gym.Worst of the worst though is customer service. Deceptive business practices, little to no follow through on actions promised, no one taking responsibility for issues (its always someone elses responsibility...and whoever that person is is never available), unprofessional staff, and a generally poor attitude (with the exception of Jerreh who was very nice but still didnt follow through). I have been a member for barely a month and am already attempting to cancel my membership (which seems near impossible).

Bad management and business practices. Will overcharge you. As a member you do NOT come first.

This gym robbed me of motivation to exercise for a year and a half. Everything is always broken. They have no limits to membership, so it is packed full of people during the morning and evening rush. People feel totally justified leaving equipment or towels all over the place, and the management seems to never have enough staff on hand to pick up. The machines are old and are never replaced, only half-heartedly repaired. It is not worth your money.

Omg. Thanks so much everyone for your candid reviews. Ive noticed a trend of bad customer service with gym employees in the columCol Heights area...I guess this means Im going to have to search for a decent gym home FAR from here. Regretful.

They have a bunch of great facilities in DMV area. The group classes are great!

Its been a while since I have been here. But I think this is one of the best healthy options this area has today.

Staff is wonderful! The facility is clean, the schedule is fabulous, there is enough equipment and it is well maintained. The location is truly convenient

Worst customer service experience of my entire life. Beware of sign-up specials. I cancelled my trial membership in January. I filled out the form but Im still being charged full price every month, and no one from WSC will email me back. IM STILL BEING CHARGED FOR A SERVICE i DONT USE AND THAT i DISCONTINUED FOUR MONTHS AGO.

I visited the club recently, as I would like to see if I can use their swimming and how much it is cost! Very simple questions, but the guys at the front desk told me that they dont know and they suggested somebody to meet me and discuss my options! What the deal?! I only want to know the cost of monthly membership fees or if I can use the swimming pool on an ad hoc basis, how much it is costs! I dont want to talk to a sales person! Why it is such a big deal to simply tell me how much its costs! dont like this approach!

This gym, and company as a whole, has absolutely appalling customer service, like I have never experienced elsewhere in my life. They will lie to your face about the fees that are associated with your membership, and when the time comes that you would like to terminate your membership, you will be charged with fees that you were promised by WSC management would not occur.This is a slimy business that does not care for its customers. Just look at all of the terrible customer reviews that point out the same glaring issues. When WSC responds saying we are always looking for ways to improve, it is not genuine, or even true. Steer clear.

Conveinent location but the place is dirty and not well maintained. Yes I get you have 7000 members a month through the door but there is no preventive mainteance plan. Something is always broken. Also watch out for the screws sticking out in the stretching mats. I have mentioned it to the staff three times and still no fix.

Horrible. The childcare workers are abominable. They are always looking at their phones and ignoring the children. My son is two so he is able to entertain himself sometimes but they do zero for him when he cries. I was there and I could hear his screaming through my headphones all the way on the other side of the cardio room. I waited ten minutes to see if he would calm down and when he didnt, I went to get him. I wanted in and he was standing at the glass door just sobbing and what was the childcare worker doing? Looking at her phone on the other side of the room.Other times I have been in there with really little ones screaming their poor little heads off in the jumper or strapped in the stroller facing the tv. One time the worker picked a poor little girl up just as the mom walked in to show she had been caring for her. If you are looking for childcare, go yo the Y. This place is terrible. Also, the machines never work, the pool is dirty and the locker rooms are gross. Bad all around.

Go somewhere it will be cheaper and better.The staff are lazy and rude. Unless youre a hot woman, dont expect a hello, goodbye, or any other verbal or physical acknowledgement that you exist other than a hand halfheartedly trying to scan your keycard.Most of the machines work in some capacity, but not fully. Allegedly there are a lot of classes, but Ive never had the time to call ahead to get a card to try and get into one.Good luck trying to update any info on their website because it wont work.Like everything at this intersection the location is the only reason theyre still in business.

Do not sign up for this gym. They steal your money and when you want to cancel. They basically force you not to, the manager is a liar and all of them. DO NOT SIGN UP!

Its dirtier than most of the clubs in DC. The equipment is old and very hot.

The gym is always dirty. The gym needs more benches--decline and incline. Go to another gym and pay a little extra to get much higher quality.

They will keep charging your card even after you cancel your membership.

Just Visiting..I wanted to tour the place....Comparing them to Planet Fitness before I make up my mind to join.

I wish there were more cardio/HIIT classes either before or after work. There are some pretty good classes during the day, but Im not able to attend at those hours.