Reading some of the other reviews regarding fraud and no communication, I shouldnt be surprised by what happened to me/what continues to happen. I signed up as a founding member last year, and when the city banned indoor classes last year, I got a notification that the membership was suspended. They reinstated my membership without me knowing and continued charging me every month. Their communication was 100% top notch when I was a potential client. As soon as I signed one, communication went out the door. Now, it has been literally months, over a dozen phone calls, and several unanswered emails in trying to get this resolved. I really didnt want to leave a google review, because I want to see business thrive, but I wanted to put a warning out there. The manager, Kyle, even answered an email from me weeks ago, stating that he would be in touch the next day. Then he ghosted me. Ive sent numerous emails since then. I am in the process of reporting Kyle and Row House West End to the Better Business Bureau and the DC Department of Consumer and Regulatory Affairs.

I have been a member of Row House West End since it opened and go to a class about 4 days/week. I think the studio is fantastic. Kyle Moneymaker, the manager, is almost always at the front desk, where he greets everyone by name. He is extremely communicative about any class changes and always accomodating. The teachers are universally strong and fun and enthusiastic. I love the workout itself, which you can adjust to your fitness and energy level at all times. I think the cost is reasonable and a good value. Im a big fan.

Caroline was an amazing teacher. Music was loud enough to enjoy but you were still able to hear Instructions. She took the time to explain best posture but also kept you moving. I have never taken a rowing class before and it was truly the most fun workout class I’ve ever done. Would def do again!

This location has done a terrible job in communicating with its customers about any account issues. I have been trying to cancel my account for FOUR MONTHS and they will not respond to any emails, voice mails, or texts that I have sent. If you call their billing department, they say the only people who can do anything about canceling the account is the actual facility. DO NOT give this place your business.

Do not give these people your money!!!! Something very shady going on here!! No customer service. No manager in charge. You have been warned. Do not give your credit card information!!!

I tried to cancel my account for 3 months but they insist I have to pay even after the cancelation was contracted for 30 days. I tried calling to cancel and it is a “3rd” party so they can’t cancel my account with row house. So for three months they been charging me. Worst business model, hope they go under soon. The classic gym that needs money so they drag out these cancellations.

Great workout and friendly atmosphere