Awesome gym - high quality equipment, nice staff, good amenities (towels, sauna, clean lockers and restrooms), free validated parking (for most hours of the day), and good vibes from fellow trainers. You get 90% of what Vida/Equinox offers for 25% the cost.

Very hard-working gymers and very nice staff

My first day was consider awesome, staff member are gentlemen and a totally well equipped gym.. looking forward to more..

This gym wasn’t great at communicating details on their membership plans. My friend also never got a payment for a referral. Very disappointed with the customer service.

I signed up for a three days free pass, which they advertised online. When I went there to try it, they just didn’t allow me. They wanted me to sign a year contract. They are not professional at all. Very bad experience. Don’t go there.

Was straight up dishonest when I initially tried to get a membership. Manager contradicted the sign they had advertising the membership fee. I came back and signed up a few weeks later when they actually honored the deal but it was still such a waste of my time. Trying to cancel my membership later was a complete pain.

I loved this gym during my time in DC. The equipment was always clean. Both attendants and the manager were all helpful individuals who cared about the members of the gym. If I ever move back to DC, Ill definitely come back to this Golds Gym.

This is my home gym. I love it and Ive been a member for over 3 years now. Very safe place to work out during covid.

Its pretty clean and everyone wears mask and wipes down equipment. Theres not enough equipment to go around, so following your plan is tough at times.

I requested to cancel my Golds membership, in writing, more than 6 months ago because I no longer commute into the city and have not used my membership in over a year. Not only has Golds refused to cancel my membership, members were also charged an extra fee at the end of 2020. This is beyond poor service. At $40/mos, Golds has raked in more than $500 of free money from me and God knows how many other poor people who have been on extended telework due to the pandemic.

This is my home gym when Im in town for business. Overall the place is clean, and well maintained. Ive been going there for about 6 months now and other then a couple of treadmills all the equipment is maintained is good working order. It can get a bit crowded during peak times, but thats to be expected.. especially on universal chest day.The staff that run the front end are always, friendly and professional, they really do a good job. From what Ive seen the greet everyone and say goodbye when they leave. Really great customer service.Overall, great place to workout.

I love the staff. They so interested n getting u where you want to be health & shape wise!!!

Most gyms are hurting due to Coronavirus but the fact that theyll offer to freeze your account and then when you go to cancel try to bill you for three or four months dues is absurd. Especially since their terrible website is not displaying account information so youre supposed to take them at their word. They lead off by saying theyll send you to collections if they dont get their money. A predatory business at its finest.

The staff here is terrible as is most of the equipment( rusty, dusty, old sweat stains on the treadmills) just what you need to make you not want to join. Been coming in a couple times a week before work to get in a little cardio and upper body while my preferred gym is being worked on and been told to check it at the computer and then give the front desk my name ( if they are there when you check in). Today the front desk lady was on a phone call and started slamming her hand on the desk and was pretty rude telling me I need to check in first. How can you check in with somebody who’s on the phone? I went straight to the computer as normal (per her previous instruction) to do what she had had me do in the past. If you’re going to change your process maybe get off the phone first to tell that person and not start with aggressive actions. nothing is inspiring here ( TV set to all male channels of interest or news, rust on equipment, mats falling apart, staff are either not around or trying to sell you a membership before you take a tour or workout). I didn’t really want to workout when I came in and now I definitely don’t feel like being here. What happened to “good morning!” ? When did we revert back to banging in things to communicate? What kind of service is this and who wants to be yelled? Also I had previously been in and no one was at the desk to check in. When I asked somebody in an office to help me check in they instructed me to look at another office. Why would you not just stand up and help the customer? Overall I feel bad for the staff because they don’t have leadership in place to help them communicate with members, entice people to buy memberships and promote a clean and vibrant gym.

Its got what you need to lift or do cardio for a good price. No frills, not flashy.

Abysmal customer service. You have questions and need to speak with a manager as their front desk cant help you enough, they refuse to put you through even though the manager reviewed your account but I can give you their email. Now I have to get off work and make the trip to speak with a manager. The person who handled my paperwork when I first started (Mr. T he goes by) said I could cancel anytime as I was (possibly) planning on moving. Out of nowhere, Im told Im under obligation - if that were the case I wouldnt have signed up if there was honesty from the beginning.

I would give a lower rating if I had the option. First, a good portion of the equipment has been regularly out of order. When I first noticed that problem I was understanding, but it took a long time for machines to be fixed, like close to a month. Second, their membership packages are disingenuous. They actually do not have no contract options. If you would like to cancel your membership they force you to pay for the next month, even though youve notified them before the next billing cycle. Sounds like a contract. Then they have the nerve to claim that every gym does the same. Ive been a member of multiple gyms in multiple states and have never had a more difficult time canceling. You have to either come in person to cancel or ask for a certified letter to be mailed to you, there is no option to cancel over the phone or online. Extremely disappointed with this company.

Didnt like Golds Gyms business practices during Covid. They waited until after the billing cycle renewed to freeze memberships even though you were paying for a gym you couldnt use by law. Taking advantage of a national crisis to squeeze an extra penny out of its members. Not ok.

Not as large as other gyms in the area but the staff and management are phenomenal. They have plenty of free visit days so if youre not sure find out when the next one is and come see for yourself!

Golds Gym (Cap. Hill) in SW DC is an excellent gym for meeting your fitness goals. You have access to all of the equipment, classes and challenges in one membership fee, and the fitness instructors are focused on your progress and well-being. The gym is a clean, well-managed, friendly and pleasant place to work out. It is also next door to the Federal Center SW Metro Stop. I value my Golds membership above all else.

This is a great gym, and a great value. While it seems like a small space, it is full of new fitness equipment, nice locker rooms, and friendly staff. The group fitness classes are great, and offered at a nice variety of times.They are always seeking member input on things, including the quality of their facility. I know Golds has a reputation for being filled with stereotypical gym rats, but Ive found it to be a welcoming, friendly gym, filled with a clientele from diverse ages, backgrounds, and most importantly for me, fitness levels and goals.They have a great spin studio, and nice machines.

Ive been going here for a while now, and I very much enjoy it. When I get lazy and dont go for several weeks (cough months cough), its always a pleasure to return. And when Im not lazy, its a pleasure to go in here on a daily basis. Convenient, too, being right between my office and the metro. Having been a member of a few other gyms, I appreciate some specific things about this gym in comparison. To name a few--there is adequate area for stretching; the people that work there (especially management) seem to be happy employees and happy that youre there as a customer; the place is clean--amazingly so, considering the amount of people that flow in and out of there each day; the equipment is solid and new and decently maintained. The gym is also way bigger than it looks from the outside, so theres plenty of selection and variety of equipment here--my muscles never get bored! All in all this place is great. Especially for the price. I would (and I have) recommend it to anyone!

The staff is very friendly and helpful, from Sam to Iverson. But the new guy Jasper could use a lesson in how to deal with costumers. Hes good at his job but is lacking in personal skills. Other than that the gym is a good place. Its kinda small, but big enough for a good workout. And equipment is being slowly updated.

Steer clear of this company. Golds is trying desperately to rebrand under intense competition and I decided to give them a shot with their flexible month-month no contract membership. But when I decided to cancel they proved to be the same old terrible Golds with hidden cancellation fees masked as a 30-day processing lag. Spoke to someone at corporate about the hidden fees, but they couldnt care less. They just throw the agreement back in your face. Theyll get their 30-day fee, but they lost any chance Ill be a customer again.

All the fitness equipment I wanted to use--and I was told was in working order--prior to joining was not. Moreover, there is not enough locker room and space for everyone. People are constantly on top of each other. Lastly, the cleanliness of the showers was not up to par. The staff is really nice, but that doesnt justify paying the cost for this gym. I would rather pay more and get better amenities.Moreover, the gym gouges you for $100 for early cancellation. Other gyms have rmoved away from this outdated policy. I reccomend Golds follows suit.

The facilities are great! However the staff is unfriendly and rude

The gym is very rundown and the monthly fee is too much for that. I am also cancelling my membership after a young black female at the desk denied me a guest pass for someone because I didn’t call in advance. You either want members or you don’t. I’ve been paying $40/month for over a year, I should be able to bring a guest once in awhile. Instead of gaining one member, this gym lost two.

Good value for money, but nothing fancy. The equipment is rundown, and the place feels more like a private clubhouse for the trainers than a welcoming gym. But its cheap and has everything you need. Darnell is easy to work with and wasnt pushing during the process of signing up.

Great gym with a great manager named Sam. It gets full at peak hours but the equipment is great and always clean. Staff very friendly.

This is a great gym overall. It has a good amount of equipment and a motivating atmosphere, with a lot of folks who seem serious about working out. I find it to be superior to other, more expensive gyms in the area.I gave four stars instead of five because it can get crowded during peak times, and it can be a struggle to find street parking before 5:30 PM (when they start validating parking at the garage).

All you need

As a senior citizen I enjoy free membership to this gym and it keeps me healthy

Kool gym for the price. Its always clean and well attended. I wish there were more machines. During the rush from (5p-730p) it is more than likely youll have to wait.

Great hours, compare to other gym but its too packed not enough time with the machines

Well maintained gym, but some equipments can use an upgrade. The trainers are very energetic and helpful. Its a good environment to break the everyday pressure.

I recently signed up for a personal trainer at Golds Gym (Capital Hill), sat with the trainer and discussed pricing. I decided that I did not want or need 3 months of training which would allow them to debit my account an additional $200 plus bi weekly. I elected to purchase 8 1hr sessions and cut them in 1/2 to have 16 1/2 hr sessions. I was informed that I could. The next day 7/24/2017 (per my receipt), I came in and paid the fee. I never signed an EFT form authorizing any additional charges or changes. On 7/28/2017 Golds Gym Capital Hill, debited my account for $507.14. I called and paid Golds Gym a visit on 7/28/17 and was informed that the manager was gone for the day and that there wasnt anyone else there that would be able to help. That I could contact him 7/29/2017. I contacted him 7/29/2017 and he assured me that a refund had been requested via email 7/29/2017 at 11:27 am. TODAY IS 8/7/2017 AND I HAVE NOT RECEIVED A REFUND! I spoke to my financial institution and was informed that they did NOT see in the system that a refund had been issued. I returned items on the same day that Golds requested a refund on my behalf and the funds were credited to my account the next day, it is difficult for me to understand the delay.I am a government employee, when i signed up 8 months ago I was told that they did not offer a discount to government employees. I do not have a contract and when I spoke to the manager in regards to setting me up with the correct amount I was told that it would take too much paperwork to change it. I find this hard to understand when they were so easily able to change the amount of my biweekly debit from $21.14 to $507.14.I have been more than patient.

Convenient and has a platform to drop weights

Good gym, good atmosphere. People of all levels of fitness are members at this gym, anyone will be at home here. Best of all: No nonsense stop member ship. When you want to stop (if you dont sign a contract) they dont try anything tricky. New remodeled bathrooms, sauna, showers, scale, heavy weights, lots of cardio, even two old school rowing machines.

This is my new gym as of 2 months ago and so far so good. The gym is actually much bigger than i expect when coming from the main street. There are plenty of elipticals, and treadmills. I wish there were more bikes and also the straps on 3 out of 6 bikes are broken so i wish they would fix that. Lastly i think the mens rooms needs some deodorizer and more frequent attention to keep as sanitary as possible. Besides that. the gym is good. Oh and make sure the paper town and spray sets are always filled so people will have the tools and incentive to clean equipment.

Nice gym and they dont keep your drivers license either

Gave the gym a try to see if I liked it. My first experience was less than expected. A lot of old equipment and the treadmill had brief stutters doing running (I tried more than one treadmill) I eventually gave up on the treadmill, I did not want to die. The environment was not very motivating and after about 15 minutes I had lost interest in working out, this has been the worst work out I have had at a gym . Now this may be good for some but to me, no way. They really need to upgrade this gym, its on golds website its not privately owned.

Wonderful Phase 2 experience!

Everybody should get their work on life short get your body before the summer I love the train is here Isle of the machines I am an athlete myself I love working out I recommend these guys got all kinds of deals you dont have to get any monthly contract excuse me a year contract you can do this come to Golds Gym you will love your body I love this place I salute you Golds Gym

Gym with very good equipment and clean facilities. It would be perfect if only it had natural light and more afternoon classes.

There is little to no mask-wearing including the staff. The equipment has been updated and there has been an effort to improve the infrastructure, but it seems that hand sanitizer is the only COVID precaution being taken.

Everyone here is very friendly and helpful. I have worked with Sam and Ryan and both are happy to answer any question I have. My problem with the gym is the lack of ac! Why is it so hot? It has to be pushing 80 in here at 9am!!! The classes are great and the instructors are amazing but there should be more to best fit everyones schedule. It sounds like this is more of a corporate problem verses employee problem.

Great place to work out and meet others. The Hatha YOGA Classes on Sunday and Tuesday ARE THE BEST!!!

Its a decent Golds.My home gym. Caters to federal employees, so plan your visit in slightly off-peak hours, or its going to be busy.

This place is clean, neat, well ordered, and has everything I want in a gym. One of the best gyms in DC.

Great gym! Has a wide variety of weights and equipment. Really friendly staff as well.

Clean place, lots of equipment and great involvement

Close to my office, convenient, well-equipped.

The place is a freezer box literally. If you like to sweat when you work out Do Not Go To This Place! When I request that they raise the tempature, they told me that they had no control over the thermostat....

Solid gym for people trying to lift or do cardio. The people are great and equipment will get the job done.

This is a good gym with a cool atmosphere and a friendly staff.

I switched to Planet Fitness after three months at this terrible establishment and I could not be happier with PF. More amenities for 10$ a month. Golds Gym has an absolutely terrible culture and the people that workout there are obnoxious and rude. I felt very very uncomfortable going there.

Its a gym. A smaller gym. Weird policies, like you can use any of their Nationwide locations but you have to get approved and get a travel card and get approved before you can. Not that many weight machines or free weights but lots of dumbbells.

Eh.. you get what you Pay for. It’s ok I guess

A very good gym to work out at, but it is small.

Phenomenal weight room, friendly staff, 20% the price of crossfit.

Great service, well maintained equipment and a wide variety of free classes

The manager Marc G is the best.

Best gold gym in DMV area. Ive been to more than 10, since i occasionally go with different lifting partners in Baltimore and Virginia and DC. This one is as clean as the top level of Connecticut one, but the basement there has no windows and feels like prison with old equipment. This one has limited, but all new equipment that covers all needs. Very clean and very good staff and management that really care about what they do (or they do a damn good job showing that front).Member for 3+ years. I hear cancelation is horrible from everyone, but thats a corporate bs issue, not individual gym.

Not bad but too lack of options to train with instructor

Im a member of golds gym now and its an amazing place and the staff are wonderful

I went to cancel my membership after the yearly membership, which is now considered month to month and will be charged for an additional month I won’t even use. I don’t understand this policy. If I want to cancel my MONTH to month membership after the yearly I shouldn’t have to pay for another month of membership.

Its been 8 years at this gym. Never know who you could meet here at anytime

Clean gym, friendly staff, and not too crowded!

Perfect location. Great trainers!

Nice people! Nice trainers! Nice environment!

Essentials for a good work out. Expensive store products.

Busy after 5pm on work days but also free on the weekends.

Plenty of benched. Wished they would get another Olympic platform.

Small and crowded, the last straw was when all of their showers broke down for several days back in December.

Cool place to work out

Nice Gym.

Scam

Loved the trainer Molly

Very good, i love this place

Love this gym

Everybody should go

Once gym.

Friendly staff

Nothing to say is GREAT over there!

Available as an international member

Sport is life!