I’ve been living at the cloisters for a short period of time, and it’s been a great experience. Rhonda and Tita (I’m sorry if it’s misspelled) the phone are very pleasant. Rhonda is very helpful and always warm when I have any interaction with her. She walked me through my entire process, even with the challenges that arose, she did it with grace. I really appreciate that in an office staff. The units are huge and plenty of space, even with an enormous wardrobe. My neighbors are quiet and courteous. Any issues, maintenance usually fix in a timely fashion. I love this complex. And Rhonda is the person to ask for!

Rhonda was completely amazing. We went on a tour and she showed me this wonderful, pleasant community. Her communication was above professional and absolutely has the best way of speaking to me and directing information. Best customer experience I felt in years. She answered all my questions and believe me I had a number of questions which is the exact reason why i’m moving in.

Rhonda is very professional, down to earth, honest and most of all attentive to what your are looking for within Your means. Her communication skills are great. You can ask her for assistance and she doesn’t hesitate. I’m sure they are busy in the office but when you talk to her she never seems irritated nor make it uncomfortable to call. Thank you for getting myself and my family into a place we call home !!!

Rhonda gave me and my mom the very best customer service I’ve ever received with getting an apartment she was very knowledgeable in detailed about the property what was included in amenities very detailed responses to every question I had she never made me feel like I was just a number she made me feel like I was part of the family from my first inquiry about the apartment home my move very simple and comfortableWhen you go here ask for Rhonda by name she will take good care of you and you’re family’s apartment needs

Beware of Horning Brothers they are a slum lord property. I serious warn you now this is no where anyone with sense wants to live. Trust me you will deeply regret living here!

Great job! awesome! thank you kevin for your assistance in getting my issue with my microwave resolved quickly and efficiently.

I have lived in The Cloisters for 2 years. During that time, the management office was very responsive and always looking to improve the community. Tiffany and Kia are just awesome.The building I lived in was clean and quiet. Management responded firmly to all noise complaints.Maintenance are responsive. Roberto and Willy are professionals.

This place is in one of the best locations with reasonable pricing and units that have nice fixtures and look modern. Never had a problem, the staff is great and really accommodating. The apartments are nice and homey. I lived on the ground level apartment and never saw a rodent or roach. The place is clean. I enjoyed living there!!! Shout out to Marianne and Vanessa in the leasing office they do a great job!

The property management here is horrible. The apartments are infested with mice, centipedes, spiders and mold. They refuse to fix our broken washing machine and also left us with broken air conditioning for 3 weeks in the summer. DO NOT MOVE HERE. The buildings are in horrible condition and the trash compactors often break down, leaving garbage sitting outside the dumps. Property management does little to fix or address concerns, often just choosing to put a bandaid on a much larger issue.

I have been a resident at the Cloisters Apartments for 2 years now, and one thing has remained the same; NO PARKING. This is a serious issue due to the fact that there is a significant monthly fee (i will not mention the amount out of respect for the apartment complex) for parking a parking permit/sticker for additional vehicle (basically everyone with a roommate). There is zero parking enforcement, although there are signs saying that they tow parking violators, they do not hold true. The majority of people who take up all of the parking spaces DO NOT HAVE PERMITS, so if you leave work around 5 or if you work late at night, you will most likely have to walk a distance (if youre lucky) to your room. Nothing has been done to fix this situation and it seems like nothing will be done. When i first moved here, i received a parking ticket due to the fact that did not have a parking permit, prompting me to obtain one. I now realize that it was a complete waste since they do not reinforce parking. Moreover, the complex contains a security officer at the entrance of the complex. You expect this to add a sense of security, but it does quite the opposite due to the fact that you will either find them sleeping 70% of the time, or extremely distracted. I would love to see some improvements as soon as possible but until then, i will not recommend this place if you have a vehicle or children.

The new staff is great, punctual and organized. They give you a great feeling when you come into the office ❤️❤️❤️

This dont make no sense... You pay 1200 plus and cant even have overnight company. The security guards can be NASTY sometimes.. I would not suggest nobody move over here..you will not be able to have overnight guest unless they walk a mile to your apt. The security is disrespectful the BIG LIGHT SKINNED ONE. THEY SAY they can park anywhere but they decided to take up the limited guest parking.

Ive been living in these apartments for two years without having any problem, Vanessa she was very kind to everyone we missed her, but the person in the reception who will not mention her name will only give a detail that she has short hair provides a terrible service bad attitude, very bad customer service, and I do not want to think that it is racist according to the reactions she have when I go to the office (I am Latino). apart from that the Saturday schedule is supposed to be 12-5 which does not comply, I have two Saturdays in a row which is 4:40 and the office is already closed. put more attention on that staff, we pay a lot of money to live here is not fair to hire staff with no experience in what they do.!!

I am being a resident for over 5 years and resident service has been consistently declining. Recently, it has been so bad at the leasing office, I try not to get anything delivered to the office. Considering change in apartment seriously.

I have been here almost 5 years and I can truely say I have not had one problem. When I ask for something to be fix its fix within a day. Staff is always kind an friendly to me.

This is a common seen in Cloisters, you will lose something or other from this place. They rip off if you you wanted to add some to the lease or to remove from the lease. Beware Horning Brothers

Sever mice infestation!

Home

Very professional, friendly and very solution oriented team. They have always been very caring for us. Our rent is very competitive for a two bedroom in Washington DC. We are close to Brookland, a very nice new university district and 8 minutes by car from Adams Morgan, a trendy and fun district. We are very happy to have two bathrooms in this apartment, which is very useful when we have children. We have a parking space included in the rent and we have to pay for our water (almost 50 dollars fixed per month), our electricity and our TV / Internet. Amber, Vanessa, Tony, Roberto and the whole Cloisters team are just beautiful!