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Bald Hill Kia
1021 Bald Hill Rd, Warwick, RI 02886, United States
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Bald Hill Kia

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Da
Review №1

All I can say is WOW. I went shopping for a car 1st there. They were not pushy at all. I left there to shop at a couple more dealers. They had no problem with that at all. After shopping elsewhere, I went back to KIA and bought a car. WHY? The other dealers were pushy and could not beat the price, warranty, or service that I received. So far I love my new car and they have followed up with me to assure that I am satisfied. I recommend them with 5 stars. I would give more stars if it were an option. Thank you Erica.

C
Review №2

The entire Staff were courteous and went out of their way to ensure my comfort and understanding of what my visit entailed. My Serviceman explained the parts ordered and the installation necessary and the length of time required. He was extremely knowledgeable and professional. The Lady at the Service Desk was every bit as professional. She knew exactly the parts & car associated with my name, the minute I walked in the door and this was my first visit. She told me who would be Servicing my vehicle and walked me over to him & introduced me to him. I cannot say how well I was received, and treated, or how clean the entire Service area & Dealership were. All of this explains why I will be back. My confidence in the employees and the care they took make this one outstanding Dealership and Service Department

So
Review №3

This place exceeded my expectations. I just bought a brand new Kia.The dealership made the process easy and they were transparent about the cost. Final price was exactly as agreed (no last-minute surprises). Very professional, excellent manners, to the point communication. I highly recommend this place.

Je
Review №4

Erika was great! She was patient and made me feel comfortable. Definitely recommend bald hill Kia. Ask for Erika!

Ma
Review №5

I prefer everyone I directly deal with wear a mask.servive people are very professional and friendly.i didnt care for my salesman who sold me the car..I felt I was lied to .Im enjoying my kia so far.recall problems should be fixed right away not wait to see when the problem arises then fixing it.one year in so far so good.

An
Review №6

Purchased a vehicle for the second time from Bald Hill Kia. I had a great experience both times. My salesperson, Erika, was a pleasure to work with. She was knowledgeable and efficient. I was able to drive home in my new vehicle within a few hours of test driving it.

Ni
Review №7

Excellent experience all around. Purchasing my car was quick and easy. Ethan was a super knowledgeable sales man and answered all my question, and was very knowledgeable on my vehicle even though it’s off brand. Service is always excellent as well, fast, convenient, pleasant staff. Would recommend to anybody!

Gi
Review №8

Great experience dealing with Richard. He was very personable and spent a lot of time getting to know me and my family. Most of our time was spent discussing each other’s families than the car itself. He made the purchase very easy. My daughter loves the Kia Soul so if nothing else, you made a young lady happy

Se
Review №9

We saw a listing on a car website for a used vehicle and I went in knowing exactly what we wanted. When I called in Rose was very professional and directed me to the right person. On arrival I was met by Ethan who went above and beyond to make our purchase easy and quick. He was extremely professional, friendly and kind and made sure we were comfortable with our purchase. He was not judgmental or pushy at all, (as I have experienced with many other dealerships over the years). Finally Ricardo personally made sure I had peace of mind with the car. They have a great team there and make you really feel like a VIP. I see why this dealership has great reviews.

Pr
Review №10

We just bought a beautiful 2014 Kia Sorento! We love it! Thank you, Richard Bernard, our salesman! You made the process so easy and comfortable! Everyone at Bald Hill Kia made us feel so welcome to the Kia family! They are not pushy, they listen to what you want!!!

Do
Review №11

I recently purchased a vehicle from Richard a car sales from Bald Hill Kia. I have purchased vehicles from Richard and Referred him to my relatives who also purchased vehicles. Richard is Honest! Richard listened to my affordabilitys. He is the Best! I will be purchasing another vehicle this year and will definitely go back to Richard. He is a pleasure to work with.Thank you fir everything!Donna Hartson

Mi
Review №12

What can I say but that I was grateful for the service I received from bald hill kia. Rob was not only straight up with me he made sure that everything went flawlessly! I couldnt be happier with my purchase! Rob went way out of his way to make sure that everything was done in a timely manner and it was one of the best experiences I have had at a bigger car dealership. Seriously Rob! thank you so much for everything! we love it! Its not everyday you meet a car salesman who when they say something to you they make it happen. everything he told me he was going to do and the times it was going to be done he made sure he had it done! Even when he had 3 other customers to deal with on a Crazy Saturday! I will be sure to see you again for a future car purchase! You rock! Also want to give a shout out to William we did the paper work with he had me in and out in no time. He was straight up with me and i was with him and it was quick and pain less thank you! I would also like to note that the place was very clean and everyone was very friendly! Also they have a great coffee setup!

Yi
Review №13

Friendly, neighborly but at the same time, very professional staff & atmosphere. I have received an excellent service from Richard and Ricardo. They helped me with the pricing, and took care of any concerns I had about buying a car. I highly recommend this dealership if you consider a Kia.

El
Review №14

Great sales staff. Had to revisit dealership to get deal. Wasnt quite as low as I expected but beat 2 other dealerships with the price. Overall I am very happy with my vehicle. There was no spare tire and I am hoping Bald Hill will provide me with one.

Do
Review №15

Excellent they got us our TELLURIDE when no one else could!!!

Sh
Review №16

I walked in knowing exactly what I wanted. I spent 15 minutes talking to them and letting them know the car I wanted. They told me the ones that were on order coming in. I put down my deposit and walked out. My car arrived three weeks later. Unfortunately due to a death in the family, I could not pick up the car for an additional two weeks. They held onto the car for me no issues whatsoever. They’ve all been kind and considerate and I’m very happy with my purchase. The car is beautiful and I will recommend the dealer. My sales associate Ariana, was super helpful and returned all text messages sent. Shop here, great customer service! 👍👍

Ki
Review №17

Great customer service in all departments! Cass helped me from start to finish with my purchase of my car! I highly recommend seeing her! She was knowledgeable and nice! She also came in on her day off to finish the paperwork for my new car!

Da
Review №18

Ive called this Service department several times and wait on hold. When I finally get someone on the phone they sound frustrated that they are even talking to me, which is completely unacceptable. My car is totaled all I need is some service records that they refuse to help me with. I was very patient and nice every time I called in as I understood they were busy however they clearly arent in the market to serve their customers. Im in the market for a New Kia and I will never step foot in this place.

Va
Review №19

Excellent customer serviceHassle free experience with needing to use my warrantyWe will be visiting Nicholas at Bald Hill Kia for all of our future service needs.Time efficientProfessionalAnd so helpful! Thank you!!

V.
Review №20

I had been looking for a vehicle for some time now and at Bald Hill Kia, Erika was able to make it happen in no time; it was a smooth and delightful experience!!

La
Review №21

Shawn is a great sales man! Thank you for Making the process easy! We love our Kia Soul Exline 2021…the color is amazing g great car for our cross country road trip plenty of room!

Ga
Review №22

The most pleasant, low pressure car-buying experience I have ever had. Very friendly and professional. Would highly recommend asking for Ethan when purchasing your next vehicle here!

Br
Review №23

Great service! I get all the work on my Kia Sportage done at the dealership but the one time that I went to a local mechanic to have tires put on it was a disaster !!I was very nervous to drive my car after the faulty installation the other mechanic did on my vehicle…I called and they got me in last minute on a Saturday which is usually a very very busy day for them amd as always very pleased and very happy with the service at Bald Hill Kia .. Nikolai and Alyssa I believe her name is always treat me so well!Highly highly highly recommend this dealership in the service department

Br
Review №24

The service was great, Mohammed answered all my questions with great detail and made me comfortable making such an important purchase!

Cr
Review №25

Arianna was great! The process was easy and really happy overall.

Br
Review №26

I have always had cars that were at least ten years old by the time I got them. I really expected to have to wait 5-6 more months to pay off my car and get my credit higher before I could afford to get a newer car. My mother recommended Bald Hill Kia and insisted I just go see what they say. I met with Cass at Bald Hill Kia with the hopes that I could get a 2016 or a 2017 with under 50,000 miles. She had me Test Drive a Kia Sportage which I enjoyed. I asked her to print out all the Sportages they had within 5 years old so I could look at different features and prices. This is where I really felt like Cass Under-Promised and Over-Delivered. I ended up with a 2020 with 10,000 miles. It’s got so many features to it but Cass had me drive it for a day and then come back in. She then answered all my questions and helped me set up my cell phone to the car. She beat my expectations in age, mileage, entertainment features and safety features while still giving me the same financing and Monthly Payment I expected to pay on a lesser automobile. I would and will be recommending Cass and Bald Hill Kia to anyone I know who’s looking for a car. She listened, gave me options, handled every specific request and concern I had, and went above and beyond to make sure I knew how to use the car I just bought and all it’s features! Thanks Cass!

De
Review №27

Excellent Service! Nicolas made my day! He was friendly, respectful, and answered all my questions. Very professional; fast oil change my car was delivered clean, which I appreciated. I highly recommend Bald Hill Kia and employees like this young man that went the extra mile. Thank You!

re
Review №28

I was very indecisive in the vehicle I wanted. There was no sale pressure at all. It took me over a week to final give the go ahead on a 2021 stinger. My overall experience with Bald Hill Kia was excellent. Thanks to the team there and my sales person Mohamed Hassan for not pressuring me into nothing. I will highly recommend this place and my sales person.

En
Review №29

Great Team ! 100% good people!My Product Specialist, Erika Marfeo was awesome . A highly motivated Professional dedicated to the customers satisfaction, providing technical data on my purchase. Richardo the sales manager outstanding.Setting up options for financing, Jim from FinancingVery professional shopping for the best rates for my purchase. Negotiating with several banks to closethe deal! All around outstanding Team!!I would recommend them to anyone.Outstanding!Best alwaysMando R Borgatti Jr GMC

Da
Review №30

Erika was awesome. She made the process of buying a new car painless.

Ni
Review №31

I had a wonderful experience! Nick was friendly and accommodating in every way! When I could pick up my Kia in time before the service building closed, he even moved my car to an accessible, safe place to pick up at my convenience. Super Service!!!

ch
Review №32

It was a pleasure working with the salesman Richard and James from finance. Quick, easy and painless.

Kr
Review №33

Third time here. Always friendly, always efficient. The work has never taken longer then they quote and the price is has never been more then the quote. They let you know what maintenance should be done, but dont pressure you to do it.

ge
Review №34

I’ve been looking for an automobile for my daughter past six weeks my experience a Baldhill dodge Warwick Was seamless, professionals no high pitch sales pressure, great selection professional sales manager, and sales people, very easy process and easy to work with. Five stars, they get it.

So
Review №35

Very nice people, they were very patient with me, love the car I ordered.

Jo
Review №36

I love going to Kia. The staff is friendly and ready to answer any questions I may have. They explain what will be done to my vehicle and when it will be ready.

Pa
Review №37

I am a very happy Kia customer, pleased with sales and pleased with the great service I have received from Jeffrey when I have had my car serviced.

Al
Review №38

Excellent. Dealer Kia. The sales and manager are awesome Erika great attention thank you.

Ka
Review №39

I walked in to be greeted immediately by Nick. I have been in for service before and Nick takes care of Eva! His customer service is impeccable.During this trip he even washed my car quick because I had bird poop on it. He’s kind and amazing

Sa
Review №40

Ethan and James were GREAT! I had a smooth and honest experience and will DEFINITELY be going back to Bald Hill for all future cars!

Wa
Review №41

A special thanks to the Bald Hill Dodge/Kia Service Department for an outstanding job! My car had problems on Sunday and on Monday, the Service Department fixed all three problems! They were professional, prompt and they provided expert comfort for waiting customers. Bald Hill Dodge Kia also provided free transportation to my home and back, when my car was fixed! For more than thirty years, I have trusted Bald Hill to purchase and service my cars and those of my wife and daughter. This family-owned business provides first-class service and their prices are very reasonable. Thanks for helping my family to have safe and reliable driving!

Al
Review №42

I have been leasing my cars for a long time and Bald Hill Kia was the best experience Ive had. Richard Bernard my sales associate was very helpful.

Lo
Review №43

Shout out to Nick at Bald Hill Kia . He got the job done when the other Kia dealership didn’t ! He worked closely with me and kept me informed every step of the way. My questions where all answered and I knew exactly what they where doing to my vehicle. I will definitely return to Bald Hill Kia for future maintain on my Kia . 😉

Ty
Review №44

Had a very quick and painless experience leasing a new Telluride! I told them the price I could pay and they were able to get as close as possible. Very satisfied with Cass and the whole team on how quickly I was able to drive away with my new car! Will definitely be going back for my servicing and future leases.

Re
Review №45

Excellent experience! I walked in without an appointment and Ethan was at the door, greeting me and asking what I was looking for. We checked out three cars to find the one I liked. Each car he suggested was one I had been considering online, and I was able to find the one that matches my interests best. The process was quick and easy, and the entire experience was enjoyable.

Cl
Review №46

Great staff fast no hassles and fair pricing!

bo
Review №47

The Kia forte we bought is great car and are salesman Richard Bernard was so helpful.

Me
Review №48

Ariana and the rest of the staff at Bald Hill Kia were very professional and helpful. They made my car buying experience a pleasure and painless. They explained all the finances as well as all the amenities of the car. Excellent overall. Highly recommend

Li
Review №49

Everyone was very friendly, work was done as expected!! In a timely manor!! Always bring my soul here to have oil changes, tires roasted, state inspection! Great job always! And they even washed my car for FREE! Which I needed badly!!

Ga
Review №50

Experience with Ethan was great went out of his way to help me

Ch
Review №51

Exceptional customer service from Bald Hill KiaThe employees are professional, polite and provide satisfaction each time.

ro
Review №52

Very happy with my salesperson Mohammad. Also very happy with Tony in the business office. I had some questions and they both took time out to answer them. I would highly recommend Bald Hill Kia to anyone.

Je
Review №53

Great, timely service, tire and AC repair done well.

Ja
Review №54

Service on my new Telluride was smooth and timely - the staff was very conscientious and paid attention to details.

Jo
Review №55

Great, prompt service. I had several issues that needed fixing as well as normal maintenance and everything was explained clearly as well as how much of a priority each item was. I have used Bald Hill Kia for service before and am always pleased.

An
Review №56

Arianna was professional and very helpful. I’m very happy with my purchase, 2019 Kia Sportage.

Ju
Review №57

I came in this week looking for a car and was helped thoroughly. I came in unsure of what i wanted, but Ethan came around and showed me a couple things i might like. He was easy to work with, and extremely patient making sure i found what i wanted and giving me a chance to test drive anything i seemed interested in. I am completely happy with the car i chose.

Te
Review №58

Adriana was a sweet dream, very knowledgable and friendly. William in finance went above and beyond to find beat rate.So far, I love my new Kia sportage

Ty
Review №59

I just wanted to give a huge shoutout to Ari, James, the sales manager (sorry I forgot your name haha) and the rest of the crew over at Bald Hill Kia. Went in there over the weekend to check out my dream car.. a beautiful Stinger GT2 and couldnt have gotten a better deal. They offered me more than I was expecting for my trade and had me in the Stinger with plates on it within a couple of hours. Everything went so smooth, and they were so professional and polite throughout the entire process. Not once did they try to pull any funky sales tactics, or upsell me anything I didnt want. These guys are the real deal, and I would gladly send over any friends and family to them. Cheers guys, and keep doing great work! - Tyler

Se
Review №60

I do not recommend anyone take their car in to be serviced here. I have brought my car in 3 times in the last month to resolve the engine light and other issues it may have, (I dont know exactly what because each mechanic gives me a different answer about the car) and I have spent $3,500 so far. I was told verbatim, Weve had the car for a while so if there were any problems we would tell you Later that day the light came back on and the noise returned after a while. Their team is either dishonest or incompetent and I will not be returning. I encourage everyone else to do the same.

Ma
Review №61

Not a good one. Unpleasant. Vehicle very nice.

Ja
Review №62

Cass is pleasant to with with and very efficient! She worked with us to find the right car to match our needs and wants. Kia is a favorite for us, and after first looking at other dealerships, this was again our best option and choice!

Ma
Review №63

Fantastic experience. Arianna walked me through every step of leasing a new Telluride, and was kind enough to even walk me through all of the features of the vehicle and how to set them up as well. Highly recommended.

Lo
Review №64

ABSOLUTELY a wonderful and painless process. Arianna found me the car that is just right for me. She was very knowledgeable and kind. No pressure. Tony was able to get me the exact monthly payment I was looking for, at a time I thought I would not ever get into a newer vehicle. I purchased a beautiful 2018 Kia Sportage. Bald Hill Kia is my forever car dealership. I will recommend Bald Hill to everyone I know.

Ma
Review №65

Excellent service, clean & well-run dealership!

Sa
Review №66

I’ve had service done here twice (oil changes) and the service was great both times. Jeff helped me both times and was so helpful. Will be requesting him going forward for any service needs.

CO
Review №67

On a Saturday, My wife and I went to “Bald Hill Kia in Rhode Island” to look at a Kia Stinger we saw online. After walking in, we were greeted by a younger lady “never introduced herself” she asked if she could help us. We said, yes we are interested in the Kia Stinger outside. Once we were in her cubical she was asking questions and was very snoody and talked down to us. I asked what they would give me for my trade. She went out to the guy in the front and came back with a paper with basically nothing on it…. (monthly payments for 3 different terms) The price of the car was not on there. The # they were giving me for my trade was not on there. I asked her if the trade in price was somewhere because the (down payment) area was “0”. She said “YEP” I said okay! I had enough of the attitude and disrespect and was going to leave so I asked if I could take this paper? She said “NOPE” You can take a picture if you want she said. Knowing everything was in the system I said no we are good, HAVE A NICE DAY! And walked out.Once we got back to our place in Connecticut. Contacted the online help and told them what happened and I would like a GM to call me. I posted this experience on there Facebook page under the “reviews”.I received a phone call from the GM asking me to please take it down and they want to make it right. (I did take the post down).. And he was sincere and apologized deeply. He knew what I had for a trade and he said he wanted my car and wants to make this work. He hooked me up with this guy Matt “Used car manager”Matt called and also apologized and said the same things. They want my trade and want to make this work. I was getting calls/Emails multiple times a day for this deal. Matt calls me again on Saturday, stating “The GM” reached out to him and asked him to call me again and try to get this deal done. So the deal he gave me I ACCEPTED.. Sunday when they were closed I left a message for Matt stating I have not even test drove this car and would like to do so. Sunday afternoon I brought my mother to the dealership to show her the car and I noticed a sold tag on the mirror. I said to myself “yep it’s mine”Monday was a Holliday so on Tuesday I didn’t hear from anyone. I called in the later afternoon again and left another message for Matt. I didn’t hear anything Wednesday Either.I then Emailed the GM who has been in contact with me and let him know what’s going on and that iw as a little confused on why I wasn’t being contacted. Anthony (GM) Emailed me back in minutes saying “I will get in touch with Matt and have him call you right away”.. Few minutes go by and Matt is calling me. I asked him what’s going on with the car and that I wanted to test drive it.Matt tells me “ Someone came in yesterday (Tuesday) and put a deposit on the car and it’s no longer available! Shocked/furious, I said “WHAT”? We already made the deal that your GM asked you to do!He said “yeah, it’s not available and we will contact you if anything turns up”!!!!I said to him “so Tuesday someone came and put a deposit down”? He said “yes”.. I said that’s funny.. there was a sold tag on it Sunday afternoon. He went silent.. I said “OKAY”!! and hung up.I had 2 terrible experiences with this “Bald Hill Kia” in Rhode Island!! Totally messed up what they do to their customers. I HOPE THIS DOES NOT HAPPEN TO ANYONE ELSE! I would recommend staying away from this place!!

Br
Review №68

Everything went very well. Had a great salesperson in Richard. Was able to get the auto I selected at a great price. I hope the service dept is as good as the sales dept.

Ma
Review №69

Service at Bald Hill Kia is easy and efficient. Spacious waiting area conforming to CDC guidelines. Courteous service always!

To
Review №70

Great experience, friendly helpful sales person, no pressure gimmicks. Finance experience was a breeze, finance manager took the time to explain the paperwork and options available to enhance my purchase. Highly recommend Bald Hill Kia

Aa
Review №71

We didn’t expect to buy the day we stopped by, but Rich took care of us and gave us an amazing deal. We love the car, and the service was top notch. We are new to Kia but I think we will be return customers.

Ti
Review №72

Wanted to look at a smaller, more fuel efficient vehicle for my wife as her current 2016 Sorento (though, we love it) is using too much gas on her new work commute. I talked to a few BDC associates and I advised earlier in the afternoon we would be there after 5pm and asked who we should be working with/asking for. No response.We both arrive at the dealership after 5pm, we walk into the showroom and start looking at the Forte. Nobody has greeted us, or even acknowledged us. We walked around other vehicles -nothing. We walked out on the lot looking at cars, passing someone sitting on their computer and couldn’t tear away to notice We were looking straight at him… still nothing. After about a half hour of walking around with no assistance, we both decided that the Bald Hill brand isn’t for us and left disappointed.

De
Review №73

My husband and I have had 4 different Kia cars. We never had a problem with any of them. When we wanted to trade in my Soul and my husbands Forte both 2019 we went back to Bald Hill Kia. However, we didnt want another Kia. We were downsizing to 1 vehicle and wanted to try something new. Then we got to thinking, if we never had a problem with our other cars why would we want to try another brand. We ended up getting a 2021 Kia Soul. We love the Soul. Its compact, yet roomy. Thanks to Matt, the manager and Mike our salesman we were able to trade in our lease vehicles without a problem. With their 100,000 mile/10 year warranty why would you go anywhere else???

Ro
Review №74

Always a pleasant experience at Bald Hill Kia. Alexandrea in service department is wonderful and informative!! Thank you all!!!

Ba
Review №75

Sean was awesome! Service was pretty good from start to finish! Very happy with my purchase. Would definitely recommend

Tr
Review №76

Went car browsing and ended up taking a new car home the same day!Ethan Silva was very polite, knowledgeable and gave us options and did not push us one way or the other. Very respectful.

Je
Review №77

Amazing experience with your professionalism and quick return of my vehicle. Your establishment was neat, clean and tidy. Most of all, the young man who helped me is an asset to the dealership. I give him 4 stars. He was courteous, helpful and well trained.

De
Review №78

The salesperson was friendly but quite busy. I was looking for a used EV or plug-in hybrid and one vehicle I would be interested in was sold. They didnt had anything else in inventory I would be interested in buying.

Ju
Review №79

If You want trye service I recommend this Kia on Bald Hill Rd. The best!!

Ro
Review №80

Great service, prices, and very accommodating. Made the whole experience enjoyable.

As
Review №81

I worked with a Mohamed he was great, got a new telluride, everything was super fast . A younger gentleman also helped with the test drive and showing other cars, he was also great and made the whole process super easy. The finance person was awesome and super fast and to the point which I love no time wasted. Overall great experience, recommend for sure

Me
Review №82

I’ve been dealing with this particular Kia dealership since I bought my car 6 years ago. Each and every time I’ve brought it there they’ve addressed any issues with professionalism and honesty. The customer service at this location is top notch. I’m thankful this is my local office. I highly recommend.

No
Review №83

Great experience with Bald Hill Kia and Richard while leasing my new Kia Sportage. Could not have asked for anything better. Very happy with my new car!

Co
Review №84

I found a nail in my tire. I called and they were able to get me right in. The visit was completely covered under my warranty package. I was in and out within an hour, and they even washed the exterior!

Ra
Review №85

Horrible experience with the dealership for now. I will update this as we progress but was misled in terms of when I will have the car and am still awaiting delivery after paying in full and getting insurance on my name 2 weeks back.

Sh
Review №86

We went in and met with Mohammad. What a great guy! He’s very knowledgeable about the features and financing. He put together a good package for us with a monthly payment right around the amount we wanted. We got the new Seltos which is an excellent new cross-over from Kia. It has loads of safety features and a great media system with excellent integration for smartphones. We really felt valued as customers and I would recommend this salesman and dealership without reservation. It’s our second Kia and we’re happy to be a member of the family.

Su
Review №87

I was treated as if I were buying a $50, 000 car but was only leasing the Kia Soul which I love for 24 months! Cynthia was hard working diligently helping me and other’s needs fairly and with great patience. The business manager Sarkis could not have been more efficient and pleasant as well as Mary who helped me via the internet. Also many thanks to Bob Petrarca who also took time in the process to ensure my satisfaction. Looking forward to doing business with you again and using your service department. Thank you for a wonderful experience . I will be happy to recommend Bald Hill Kia to others !BestSusan Vealey

Lo
Review №88

EXCELLENT customer service!! Everyone is so nice and helpful! Thank you!

Jo
Review №89

Don’t trust these guys. I negotiated a lease with them online but when I went to pick it up, no deal. I drove 90 minutes to the dealership. When I arrived, the sales manager Matt informed me that I would have an additional charge on the monthly payment for taxes. I explained that the negotiated price included taxes. He kept arguing with me but I had all of the emails to prove what I was saying. The argument went on for ten minutes with me threatening to walk if they wouldn’t honor the agreed upon deal. Matt disappeared for a full ten minutes leaving me standing there. When he came back, I showed him the emails that documented the agreed upon price and what was included – including taxes. After seeing the emails, Matt informed me that the car had actually been sold that morning. Really? Is this the oldest con in the book? If it was sold, why were you haggling with me about taxes? If it was sold that morning, how come I received a confirmation email from the dealership at 2:45 that afternoon? If it was sold, why was it sitting right there by the door with no SOLD or HOLD sign on it? I went out to my car to cool off. Went back inside and this time met with the owner. He dragged out all of the excuses in the book, “showed” me that there were no other cars like it available anywhere, but then offered me a deal on a more expensive model. I believe that’s the old bait and switch. While it’s certainly dishonest, I believe that it’s also illegal. Don’t stay away from this dealership, run away. Or you too can be ripped off.So its been two weeks. Ive spoken to them on the phone (Denise is very nice) yet no response from Matt the sales manager. Ive emailed them VINs of nearby similar cars that they could swap out. Doesnt seem like there is any desire on their part to make this right. Hard to believe they would do business like this.

Re
Review №90

I had a great experience at Bald Hill KIA. Ariana was very helpful!

Ar
Review №91

Rental car was fine, only took a month for new motor installation, but the technician didnt take the remote start out of valet mode so we couldnt use that. I took the car to the company that installed the remote start to fix that problem

Jo
Review №92

Everyone has been very helpful...i can not say that I am happy with the product that you sold me, but every single employee, especially Alexandrea, has been wonderful. Very professional and polite. Thank you, and I am hoping that my autos issues can be resolved.

Ch
Review №93

This Kia dealership has been so easy to deal with for service on my 2016 Optima. They are very attentive to your needs and realize your time is important- they get me in and out with no surprises 😊👍 I would definitely recommend this location for all your Kia needs! I feel like they truly care - 10 stars!!

pe
Review №94

My story started on March 5th, my daughter needed a new car because she totaled her 2015 Kia Forte with no injuries thank god.we found a 2020 Kia Forte on the lot that she loved. We had a couple of bumps with the salesman we were working with, so I decided to stop in on the 12th to find out why our salesman wouldn’t call us back, and Ethan greeted me at the door and I explained the situation that we were in a time crunch, Ethan and his team made this process go from “what the heck” to “wow that was easy”. I was so impressed with there hard work that I went back there today and I’m trying to buy myself a 2021 k5 gt-line. Fingers crossed that they can get me to where I need to be!!! I’m sure tony can work some magic

Da
Review №95

Great experience last week having my Sorento serviced at Bald Hill KIA in Warwick. Ease of scheduling, appointment reminders, and updates while I waited during the oil change, safety inspection and tire rotation. Would highly recommend to friends and family.

Ha
Review №96

Great service and helpful staff…definitely recommend!

Ti
Review №97

Ethan was my sales rep and couldn’t of asked for a smoother experience. Thank you.

RA
Review №98

Great deal on a great vehicle. Was a great experience I highly recommend Bald Hill

Ma
Review №99

Would highly recommend! Nick Rose, my service advisor, did a great job of keeping me informed about the status of my car (it was in for warranty work). I found everyone in the service department to be friendly and detail oriented.

Ke
Review №100

Very friendly staff, only downside was the car I had on hold was sold off accidentally and we had waited for close to 4 hours for everything to be sorted out. Wish we had more updates with the situation while we were there.

Information
47 Photos
100 Comments
4.6 Rating
  • Address:1021 Bald Hill Rd, Warwick, RI 02886, United States
  • Site:https://baldhillkia.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business_sales
  • Phone:+1 844-707-1516
Categories
  • Auto repair shop
  • Auto parts store
  • Kia dealer
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–6pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:9am–8pm
  • Sunday:9am–8pm
Offerings
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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