I was well pleased with the entire experience. On the initial contact, the telephone was answered promptly by a very courteous and helpful lady, Dianna. She recorded my complete information including the details of my issue. She gave me information about cost. She kept me informed about arrival time of service. The service men were very nice and gave me all the details concerning the repair. Both gentlemen were very pleasant and skilled. I was extremely pleased with the experience.

Diana in the office was friendly and very helpful, and we had a technician (Brayden) here first thing this morning. He was professional, courteous and friendly. When I could not answer his question, I called my husband and he spoke to him about what services to move forward with. He quickly assessed the issue, repaired and tuned up both of our units. I highly recommend Polansky for air conditioning repair and service!

Brayden was very polite, and extremely professional. He walked me through everything he did. He waited until my house cooled off prior to his leaving. I highly recommend this company.5 star rating!

Great customer service. Technicians were polite, on time and great at solving the problem. The also did a quick check on the unit and discovered an issue that they are going to come back and fix during the maintenance service I just set up with them. I highly recommend.

We really appreciated their timeliness and competence to fix our problem. Our AC was working within a few hours of realizing we had a problem! Recommend Polansky 10/10!

Brayden was great. From my initial call to cold air pumping through, I was without AC for only 7 hours. And he was in contact throughout that period. Amazingly fast response and service. Brayden discussed everything in detail before starting work. Talked through options. VERY patient in answering questions. Got the work done quickly and made recommendations for maintaining a healthy HVAC in the years ahead. Very professional & courteous. Would highly recommend.

Our technician, Brayden, was knowledgeable and efficient. Spotted a potential problem and was easily solved. Highly recommend Polansky for your HVAC units. Priced well within for standard of care.

Very impressed! In 100 degree weather my a/c went out overnight and Brayden was there fixing the problem within 2 hours of when I called Polansky . I’ll be calling Polansky again for routine maintenance on my hvac.The price was fair; and Brayden even checked with the manufacturer to see if the problem was covered under warranty. This is how you get repeat business!

They communicated well and are fair and professional. This is the second home I’ve used them to service and I’m very satisfied. Brayden did a great job!

Our Polansky Technician was PROFESSIONAL, KNOWLEDGEABLE, and truly CARED about our installation and us as CLIENTS and as Customers...!!! THANK YOU SO MUCH DAVID M. - YOU ARE THE BEST...!! HEY, David P. make SURE you keep David M. on your TEAM - THIS TECH - HE IS THE BEST...!!!!! Richard S.

Brayden Hennig showed up today on a short notice and actually came earlier than we were expecting him to come (thank goodness, it was getting super hot) and got our AC repaired and back running in no time. He was very professional, polite, and knew exactly what the problem was when he got here. They made sure to let us know when he was on his way, so that was also a plus. We will def continue to be customers due to the A+ experience Brayden provided us with today!

Have used Polansky for new install and maintenance in past. This time went as well as all previous services and everything was on time and done completely to my satisfaction. Technician LB did an excellent job and I will continue to use this company in future.

Great service! My A/C unit went down and they were here within hours to help me fix it. The worker was very professional and friendly. I’m a fan of this company! Thanks!!

I love these guys. Every one is nicer than the last. And that Diana is the nicest gal!! Keeps me coming back.

Called for a diagnostic appointment and was told they had appointments available over the next 2 days and would call me back to confirm the day and time. By the next day I hadnt heard from them and called back and was told I couldnt get an appointment until October (?). Not sure what that was about but called another company and they came right over.

We saw recommendations for Polansky Air a while back and gave them a call. We have been nothing but pleased with their staff and the work they do.Everyone that we have had contact with from the office to the repair and installation teams have been very polite and professional.We are very happy to have found them.

Polanksy’s did an amazing job providing customer service/support throughout the repair process. Their service techs were knowledgeable, communicated efficiently, and were very respectful of our home.I would strongly recommend polanksys for your HVAC repairs!

Very friendly, professional, and good quality work. We needed our outdoor AC compressor fixed last fall, they fixed it and pointed out that the unit was on its last legs (nearly 26 years old!). They worked with us to get a new one, we’re great with communication, explaining things and letting us know when they’d be here. Would highly recommend!

The technicians were chill and professional. The office staff communicated with me well, and kept me informed frequently when things had to change or be moved around. I felt involved in every step of the process - without actually having to do any work.

Excellent service! Kept me updated on arrival time. Very helpful and explained everything in layman’s terms.

Service was very professional and prompt as scheduled. Communication was excellent. I received text messages when the appoint was originally scheduled, a reminder appointment text a couple of days before the actual appointment, a text reminder the morning of the appointment, and a call from the office manager the same morning to confirm that I would be available as I had missed replying to the text reminding me of the appointment that morning. I did a HVAC maintenance program (Polanksky VIP Club) Spring AC checkup and cleaning. The cost is $150 per year for the first unit and $100 for each additional unit. You get 2 annual precision tune-ups (one in the spring to tube up the AC and one in the fall to tune up the heating system). Technician found 2 parts that had gone bad in the larger of my 2 AC units. This was not unexpected as the system is 10 years old. He showed me exactly what the problem was and asked me if I would like to get it replaced... he was very polite and not pushy at all. The part replacements were not dirt cheap, but I don’t think they were unreasonably expensive either. He also replaced about a gallon of R-410A refrigerant in the smaller of my 2 units. He blew nitrogen into both unit drain pipes to make sure there would be no backup and flooding and made sure the outer units were clean. I thought that overall the service was quite thorough and well done. I had originally anticipated that the cost would be about $300 to $325 for the cost of the annual maintenance program ($250 for both AC/heating units) + $50-75 for R-410A refrigerant charge. Due to replacement of the worn parts, my final bill was about $835. Overall, service was excellent and the cost was quite reasonable considering all that needed to be done including the replacement of the worn parts. I would definitely use their service again.

They have always had great customer service. Very reliable and professional and honest . I would definitely recommend this company.

The Polanski team did a great job replacing an old HVAC system in my home. The entire team was very professional and communication was always great. I look forward to working with them on future projects.

The repair technicians were very professional and knowledgeable. They all follow Covid protocol and responded in a timely fashion. I was so impressed, I signed a VIP annual maintenance agreement. They will be my HVAC contractor going forward.

Excellent service. Everyone was incredibly nice. Very professional and quickly troubleshooted any potential electrical issues. Resolved our problem and identified the root cause.

Technician was thorough and did a great job explaining what work had been performed for our yearly tuneup. We are always pleased with Polansky Heating and Air service!!

Very thorough and professional. Great customer service throughout.

Ac went out sat. Morning at 1 oclock. Called Polansky heat/ac at 2 oclock. Talked with a real person, not an answering machine. Dan.ac technician arrived sat morning at 8:30 am. With a heads up call to me at 8 oclock fixed problem in 15 minutes.charged only for labor.capacitor had failed. Replaced under warranty.TRANE unit installed nov 2015 by Polansky. 1st breakdownQuick response and fix. This comp. And all its staff are top notch and continually do a great job give them an opportunity to be your heating and ac repair and installation staff. YOU WONT BE DISSAPOINTED. THANK YOU DAN AND DAVID POLANSKY. JERRY DYE .WACO

Great, professional service. They worked with my schedule. I highly recommend.

Daniel came to repair my A/C unit. He was professional, knowledgeable, and quick. He explained everything to me and helped me to get set up for ongoing maintenance. He was not pushy, but Im at my wits end with my home warranty company, so I asked to sign up for their maintenance program on the spot, which saved me money today, too.What could have cost me $500 through another company cost me $250 with them. Very reasonable and reliable. 10/10 recommend

Our technician, Daniel, was knowledgeable and nice! He completed the repair quickly and we are 100% satisfied!!

Daniel was incredibly polite, kind and listened very well. He assest the problem quickly, had us up and running in mins. Their customer service was as I read on Yelp. They were very caring of our situation and not only followed up same day during this winter storm, but followed up the very next day, 1st available opening. Within an hour of the call, the team h was at our home.

I did not go there I was just calling them to ask a question about Window units

Quick and professional service. Called at 8AM and service (condenser motor replacement) complete by 1PM. Company representative was courteous, polite, answered all questions, and helpfully took time to explain some additional information about our older AC system. Addressed fixing the problem without any pressure to replace system, etc. No hesitation to call again.

They did a good job of solving our heating issue. Pricing is decent but they were kind, hardworking, and did the job well! 👍🏻

We called Polansky Heating and Air late last night and by 10:30 the next day, Daniel had arrived and within 15 minutes diagnosed the problem and had the air back on. We cannot say enough good words about this company. The office staff kept us informed regarding the time the technician would be here, and then again when he was on his way. We definitely recommend Polansky Heating and Air as the #1 company to call. Thanks, Harold and Georgie Andersen

When my wife and I relocated to Waco in October 2015, we did not know who to contact to take care of the annual maintenance, periodic servicing, etc. for our heating and air conditioning unit in our beautiful home here, so we asked our dear friend and neighbor across the street from us for his recommendation. He told us we should contact Polansky Heating & Air Conditioning (“Polansky”) to take care of our needs. At his suggestion, we immediately contacted Polansky. What a blessing this has been for us! The Polansky team regularly maintains our heating and air conditioning unit, replaces filters, etc. and we cannot sing their praises enough. Thank you for taking such terrific care of our needs. This has truly been an amazing experience. Polansky is honest, trustworthy and exceptionally dependable. Sincerely, John Riley Haldeman

Professionalism, prompt/same-day service & incredible value! I chose Polansky again (Separate issue) for this very reason! They are the best!!! Definitely recommend!

They were very responsive and came out the next business day. Technician was courteous and professional and got the job done in a reasonable and timely manner. Will be glad to use them again!

I was very impressed with the service I got. The tech arrives right on time and was able to resolve the issue quickly. I was thankful for the prompt repair in the August heat.

Nice people. Air works great.

Quick, honest, pleasant. Explains things. This is the best service company I’ve ever encountered. 👍👍👍

A Polansky technician diagnosed and fixed our AC unit right away. (Another company had said everything was fine, then it stopped working completely!) Polansky’s guys are knowledgeable and work efficiently. We really appreciate them in this 100+ Texas heat!

Very prompt. Super efficient staff. Excellent result at much less cost than what competitors quoted. I wish I could give six stars instead of five.

They came on time, were very professional, and fixed my problem!

I called due to ac not running. Mr Polansky came within a couple of hours and had the problem diagnosed. Unfortunately it was a failed compressor. He is working on a repair price and I should get it tomorrow. Mr Polansky explained the problem and my options perfectly. I will always use Polansky Heat/Air from now on.He’s the real deal trying to run a company and build a business!So far he’s doing great. Give them a call. I’m positive you’ll be impressed!

Our technicians name was Danielle and he did a great job. Very pleased

Prompt and courteous service. Will use again.

This was the first time we used Polansky, and we were pleased with the service. The receptionist was friendly & helpful when I called, and the technician who came out was on time and polite as well. We will use them again for our AC needs.

Excellent service, has all the parts needed on the truck or can get them very quickly. Use Polanski exclusively and recommend them often to friends and neighbors. Great service company!!!

Guys showed up quickly dressed appropriately and professionally found the problem quickly gave me a reasonable price and fixed the problem. Great company 👌

Great customer service!

It is so stressful replacing your air conditioner. Polansky came out and gave me an estimate with choices, helped me finance, and followed the distancing rules. My new air conditioner was replaced with no inconvenience (since we are staying home during the pandemic), and they cleaned up all materials. They were totally professional and friendly. I highly recommend Polanskys Heat and Air.

Professional experience staff extremely competent.

We have been associated with Polansky Heating and Air since they installed our unit doing a remodel five years ago. We have never been disappointed in their service. Very professional and respectful of our home.

My cooling unit went out last night for some reason and after calling to set up a service they sent someone out that same afternoon to help me. Jimmy was very helpful, fixed the issue in a timely manner, and explained everything to me. He also gave me some helpful tips, and was very personable and professional. Great company, great service!

Quality workmanship and quick service time

Brandon and Polansky Heating and Air provided informative service with care and consideration of our home and AC needs! Thank you for a great time-up, we look forward to years of service and business with you!

Awesome service, arrived quickly after i called. The technician very thorough and knows his job, very friendly and respectful!

Polansky Heating and Air did a great job and helped me out beyond words. Katrina made sure to keep me updated so I knew they were coming and what time to expect a technician. Josh was willing to come after hours to get my heat up and running again in these freezing temperatures! Appreciate both of them so much! May God Bless!

Had called for a winter check. The technician was right on time and had called prior to arriving. He was efficient, friendly and polite. So glad my son recommended them! Highly recommend

Lost my AC on the hottest day of the year. I called six AC repair companies in my area and none could get someone to my house with confidence during that day. I finally called Polansky’s and they had the owner on site within two hours. He was comprehensive and solved my problem quickly. I highly recommend Polansky’s Heating and Air!!

Polansky heating and air provide exceptional service. They installed our heat pumps in 2015 and these have been an outstanding addition to our home. The installation was great and we have had zero problems with both units. Our utility bills really decreased by changing from traditional units to the heat pumps.We utilize Polansky to provide routine annual service for both units each Spring. Their service is great, very prompt, and priced reasonably.We highly recommend Polansky heating and air.A great local company with excellent friendly and knowledgeable service technicians.

Technician arrived on time. Checked unit out and found screw missing out of bracket causing unit to vibrate. Replaced screw and advised on replacing filters. Very honest and personable.

Best place to be at! They have everything you need for commercial and residential heating and a/c units. I refer all my friends to them! There great plus one A +++ very helpful

Our A/C quit working over night and we called in the morning and they had someone here by 10a! By 11a the problem was fixed. Super nice and fast service.

Job well done.

Fair price, very nice people and installed professional. Highly recommend them!!!

Prompt - Came out 2 hours after my call.Polite - Totally normal dudes.Went above and beyond - Showed me where the problem was and installed an extra piece to ensure that it wouldn’t happen again.*Very Inexpensive* - I expected to pay $200-$300, but I got out for $140Conclusion - unless they do bad work sometime in the future, there’s no one else I will be calling for heating and/or AC issues. 👍👍👍

I highly recommend these gentlemen. Not only were they patient but they got here in 10 minutes,which is essential in this Texas heat.daniel and l.b. diagnosed the problem immediately. 10 stars for sure

Mr Polansky was very kind and fair. He explained exactly how to remedy my problem. He arrived to fix my issue immediately. Which was well needed because it was absolutely the hottest day of the summer and I needed air fast! I would definitely continue to do business with him because he is very trustworthy.

After calling several of the larger HAVC companies in Waco, for which none replied in a timely manner, David Polansky called my number!What a charming individual over the phone. He even gave me tips to try over the phone which worked! Nevertheless, I asked for his team to come service my ac unit. After several phone calls to me by his office, their technician showed up today and did an outstanding job. I was so impressed by their service, I signed up for their VIP annual service contract, which was a deal!I highly recommend Polansky Heating and Air to anyone expecting first class service!

Same day service. Very polite and professional. Quickly diagnosed the issue and completed the needed repair. Explained it well too.

I am so glad I called Polansky Heating and Air when my heater went out this week. David responded quickly by phone and kept me up to date with his expected arrival time. I’m most pleased that he was so knowledgeable and able to diagnose the problem quickly as well. The price was was quite reasonable too. I feel like I paid a very fair fee for the repair. I would definitely call again.

These folks are very attentive to customer need. They are very fair. They did not try to provide a service not needed. They won my trust and I will certainly spread the word. I will be looking to have yearly maintenance performed with them.

Super polite and respectful. Very knowledgeable. Tolerated a million questions with good grace. Better than I had hoped for. I will call them again.

I recently needed a new air conditioner and I’m so glad I chose Polansky Heating and Air Conditioning. David was so helpful and very knowledgeable. He measured the house, went in the attic and gave me estimates for 2 choices. He cleaned the old unit to make it cooler while I waited for the replacement, which really was fast. The guys that installed the new unit were great, professional, respectful and friendly. I highly recommend Polansky.

I needed a new heat pump and I got three local estimates. Polansky Heating and Air was not the lowest but seemed to be the most through and honest so I want with them and I am glad I did. David, himself came out to my house for the estimate. He was very knowledgeable and actually took measurements in order to make reliable recommendations. He was able to answer all my questions and address all my concerns, plus he would always answer my calls or return them in a timely manner. The day of the install three very professional and personable guys, Jimmy, Vic and Wynn appeared and first laid some coverings on all the floors where they would be walking. They then presided to dismantle the old units and then install the new. They had to work in very tight quarters and even had to rebuild the platforms where both the indoor and outdoor units had to be placed. None of my requests seemed to bother or annoy any of them and they completed the job, with smiles, in a timely manner and perfectly. Because of Polansky Heating and Air, I am once again the Cool kid on the block! And I have found a reliable Heating and Air company in the Waco area.

Polansky heating and Air are great people I would not ask for any better people to help out with service. They came out on a weekend and serviced the unit thought it was fixed but they had to replace the whole system. This company is highly recommended for all you air conditioning and heating needs

Very knowledgeable and professional group of guys. No gimmicks or sales pitches...would definitely recommend them.

A great service call!: From the reliability of the phone scheduler to the two man crew that arrived at my house, I could not have been more pleased. And above all, my heat pump is running perfectly.I would recommend this company to anyone ; and will use again if needed

After our old A/C was broken last summer, we had several offers from local companies to replace it. We chose Polansky Heating & Air as his pricing was very reasonable and David has been incredible in answering our questions. The installation went quickly and smoothly, and the workers were all experienced, respectful, and helpful.We recently had a question about the operation of the A/C, and David was able to come out to our house the same day and helped us with it.We are very pleased with Polansky Heating & Air and we definitely recommend them.

Pleased with the excellent response time and the individuals who checked out our air conditioning system. Plan to use Polansky Heating & Air when the need arises.

My A/C went out and they were able to come by my office at last minute and got it up and running. They were very understand and had great customer service. David was awesome and knowledgeable.

I am very pleased with my new Daikim AV unit and pleased with the expert installation. The installer arrived promptly at the scheduled time to install and were very courteous. I was surprised how quickly and efficiently they worked to complete the job. They took care to clean the area when the job was finished. The quality of workmanship was commendable. They answered all of my questions satisfactorily. I plan to have the second unit replaced in the near future and it will definitely be purchased and installed by Polansky Heating and AVC. I highly recommend this company to anyone.

Notably pleased. I fired the original unit installers, should have gone with Polanski first

David is the best. Very knowledgeable and patiently explains everything. He listened to my concerns. Great customer service and price seems better than most others. He was highly recommended by friends that have used his service and he lives up to his great reputation. Please call him next time you need service. Very honest company.

It got cold overnight and I hadnt had my heater checked yet! As I sat shivering in my living room, i called Polansky, who was able to squeeze me in within 2 hours! Got the job done, reasonable price, and friendly staff!

Excellent service and very quick with answers. Highlyrecommend Polansky Heating and Air!!

They were amazing. Within 30 minutes of calling, I had an appointment for the same day, within the hour. The service even required an additional person, but I wasnt charged for it. Definitely found my provider for any further heating and cooling needs.

Technician came right away and fixed our problem. Very reasonable price and friendly service. Will definitely use again when the need arises.

Our A/C went out on a Friday night and Mike came and fixed it the next morning. He was polite and helpful and got the job done quickly. We really appreciated that, especially in the very hot summer weather. I HIGHLY recommend him.

Called and a tech was at our house in less than an hour. The tech was very nice and explained things to us. The tech and the lady I spoke to on the phone was very professional. Will be using the company for all of our heating and cooling needs.

Very professional and detailed. Very nice people!

Daniel did a very thorough check-up on our air conditioning.

Daniel was very helpful and explained what was wrong with my system and options to repair/replace it. I highly recommend Polansky Heating & Air!

We were in a pinch, had a birthday party starting in the afternoon and the AC was not working. (Of course we were in the hottest part of the summer.) They came out and temporarily fixed the problem so that we would have air in time for the party, and then returned the next morning and fixed the issue. Great customer service, very friendly, and informative.

I really appreciate these guys. We had a weird emergent situation over the holiday weekend and expected the worst. We called early, and Diana helped get us on their to-do, and then when a couple of their guys had an early opening, she sent them our way, letting us know and confirming it was ahead of our original schedule. They came pretty quick and got us settled by the end of that day. They did a pretty thorough job, were pretty nice to discuss things over with, and were pretty clear about what they were doing and why. It wasnt as bad as our fears, but it was an afternoon job. They were very conscientious about what it would cost us, and when there was one part they thought needed replacement, they discussed with us and even said we could leave it as is for a while given the other repairs we were doing and would have to pay for. But we went ahead and did it now. I appreciate their thoughtfulness, and the whole company is great about taking care of you and making you feel confident in their business practices and their service.

Polansky Heating and Air changed out our system and did an excellent job. They were very professional and explained their work and the system to us in a way we could understand. They even did a follow-up to make sure everything was working. The price was very good. We were very satisfied and have recommended them to several people.

Very happy with the service and I will call on them in the future. He quoted me a price and he didnt change it, even when he had to run into town to get a different part than the one he had on the truck. I appreciate that he did what had to be done so I didnt have to take off of work two different days. He answered my questions and even took care of a little problem that he didnt have to do. Best service experience I have had in a long time.