I have Staas plumbing come out to hook up a gas line to a generator. Steve did the estimation, Dylan the service. All went fine. Then my wife had Dylan come back to check a suspect leak in the upstairs shower. $325 later, no leak. Note, I live 30-40 min from their office. I asked my wife if they checked the meter to see if there are any house leaks...no, she said. In fairness, she did not ask.So I called, spoke to Steve again, he repeated himself many times, and I repeated myself many times. Steves side: your wife asked, and we did. My side: checking any leak in a house (bathroom, kitchen, laundry) presupposes looking at the meter, and seeing if it is running with everything off. Amazingly, Steve maintained his position that unless you ask specifically for it, we wont do it. Ok, but what Steve also seems to fail to realize, if that finding a leak somewhere via seeing of the meter runs while everything is off, will lead to more business (i.e. isolation, and fixing). I tried to explain this, and offered to work it out (discount, etc.) with threat of a bad review if he didnt, since this was a neglectfull omission on their part. Steve kept repeating himself, again and again your wife didnt ask, so we didnt do. Got it, the first time.Meanwhile I have two sick kids (apparently from mold) and are staying with their grandparents until this gets sorted. I work out of town, and I wont be able to get back for another weak to fix what these professional plumbers could have easily have found if my wife asked the right question. Mike Staas plumbing is not interested in a common sense approach; i.e. looking at the meter in the street and seeing if there is a leak somewhere.Mike Staas plumbing plays games, they do not shoot straight, and if Steve/Mike Staas had a shred of decency, he would have sent Dylan over to do what should have been done the time he put a plug in my upstairs shower, told my wife to keep an eye on it and had us unplug it later, for $325, that is do a basic whole house leak check and take it from there.Mike Staas plumbing will argue and yell the second something isnt perfect, and blame you for not communicating with your spouse. I asked Steve why I wasnt included in the service call for the 2nd trip (the $325 shower plug), and Steve told me that was between me and my wife.Maybe hes right, maybe it is just between me and my wife, but another thing between me and my wife is to not use Mike Staas plumbing, and to recommend others in the Waco area to recognize that this plumbing business is out for their own gain, and not what is in the best interest of their customers. Any plumber with more than one brain cell will check the meter with the faucets (etc.) off to see whats going on inside, and confirm the presence of a leak. Not Mike Staas, you have to specifically ask for that.I promised them a review with the facts, and challenged them to correct anything that I have wrong. Good luck in the future Mike Staas, it will not include me (or my wife).

I have used Mike Staas multiple times and they have always responded to my calls quickly and have communicated with me what the issue is and what the cost of repair would be. I accidentally called Staas Plumbing on a clogged kitchen sink. They took a couple of days to come out which I understand. They diagnosed a broken pipe under the slab. I requested a quote but after a month and me calling multiple times, they never gave me one. I called Mike Staas Services and they came out, ran a camera to confirm the break, got me a quote within 2 days, and had started repair the following week. Mike Staas is my preferred plumber from now on!

Without a doubt the only plumber I will use moving forward. Derek and team were professional, competent, patient, and thorough. They were happy to fully walk me through the issue when we had a pipe burst, offered a couple solutions and what they would entail, and then were quick to do the job once a decision was made. Couldn’t have asked for more.

Daniel and Roy came out very customer friendly and professional. They was able to fix my leak same day within 30 min. I highly recommend this business they are very reasonably priced and know what they are doing. Great job guys thank you!!!

They were very professional and quick to respond and resolve my plumbing problems. The plumber who came out was absolutely wonderful! I will definitely use them again!

Very pleased with the work, the price and how we were treated as their customer! We will definitely use them again and we will highly recommend this company to others. Thank you so much!!! :)

Never have an issue with them, they are fast, professional and always do the best job

I knew we had a significant leak in our water main, and was very worried. Mike Stass made time to send someone out to our house immediately. They fixed the leak quickly, and were easy to work with and courteous. The price for several hours of work was also extremely reasonable; I thought it would be much more expensive! So thankful for them helping us so quickly!

Good job!!! The gentleman they sent out was very knowledgeable pricey but fair.

Great service. Customer satisfaction driven

Mike Staas Services exceeded our expectations! When we called to book our appointment they were friendly and accommodating, upfront with expected cost for service, and were even able to send over the technician right away. When the technician arrived he was incredibly informative, thorough, and professional. The bill was fair and we will definitely recommend to our friends and family!

Still havent heard from them about filters,and its been over 2 weeks.

Have used Mike Staas as long as I can remember, have always had the highest quality, most profession and friendliest service I could ever ask for. Thank you for everything :)

Last night when my wife fired up the washing machine, grossness shot out both toilets and both bathtubs. Before 8am Mike Stass Plumbing had a tech at my door! 8:30am, problem solved!